Body wraps, body scrubs, facials, massage/treatment rooms

Reviews of Sprowston Manor Hotel, Golf & Country Club

4 out of 5
Sprowston Manor Hotel, Golf & Country Club
Wroxham Road, Norwich, England

Reviews

8.0

Very good

Rating 10 - Excellent. 414 out of 1015 reviews" "
Rating 8 - Good. 314 out of 1015 reviews" "
Rating 6 - Okay. 144 out of 1015 reviews" "
Rating 4 - Poor. 100 out of 1015 reviews" "
Rating 2 - Terrible. 43 out of 1015 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the free use of the spa facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service
After a five hour drive was looking to a few moments to relax before going for something to eat, but my room was next to a young family who were obviously at the irritable stage and mum was trying to entertain them with ‘row row row your boat’ after several verses I contacted Amy on reception to see if I could move rooms. No issues with the request, new room offered, and one with a lounge area too. Very welcome. Comfy area and super comfy bed
Stayed 1 night in Mar 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel, helpful staff if a bit thin on the ground in reception at times. Nice restaurant but poor quality food for an establishment of this type. My wife and I ate in the restaurant both nights of our stay and at the prices being charged the food should be significantly better. A meal out should be a treat, but when the food is not of a standard which could be prepared at home, that is a concern. Our room was spacious and comfortable, however on our second night, the hotel was a lot busier and party revellers were very noisy in the corridors and rooms both sides of our room, from around 2am to 4.30am.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very welcoming. Clean bedroom and bathroom. Very quiet. Nice bar area. Varied breakfast. Use of the golf club house for coffee once breakfast was finished.
Stayed 1 night in Mar 2024

8/10 Good

MARK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place for an overnight stop
Stayed 1 night in Mar 2024

8/10 Good

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing room service. No ventilation in room, windows secured from opening.
Stayed 4 nights in Mar 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good no problems had a good stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Jagdish

Liked: Amenities
All the wonderful facilities available, grounds and property lovely , staff very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Tina, BEDFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely overnight stay at an old Manor House. Leisure facilities were too notch. The room and all areas were spotless. Staff on reception and in the restaurant and bar areas were very friendly and attentive. Would highly recommend and would not hesitate to stay again
Stayed 1 night in Mar 2024

8/10 Good

Martin

Stayed 1 night in Feb 2024

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We chose to upgrade our room to a suite which was a great decision as the room was amazing! Spa treatment was also great although the treatment rooms are through the walkway for everyone to come through to the pool changing rooms so you can hear people talking outside. We had to ask for toilet roll and floors to be mopped inside the pool changing rooms but this was done when asked. The restaurant for dinner was fully booked so we had to leave the site to go for dinner which was a lovely meal in the end but not ideal to have to leave to go for dinner. When staying at a hotel you’d expect the restaurant to have enough space for hotel guests or to at least offer room service so this was a shame! Overall we had a nice stay but a few downfalls/ room for improvement that we felt needed to be mentioned.
Stayed 1 night in Mar 2024

10/10 Excellent

Jazzmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was very nice room, comfy and cozy. A shame about the spa bath being closed while we were there though. Also another thing was my partner got stuck in the lift and ended up having a panic attack, no matter how many times she pressed the call button no one came until I went down and got someone!!
Stayed 2 nights in Feb 2024

8/10 Good

Mandy

Stayed 2 nights in Feb 2024

4/10 Poor

Francis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty. Stains on the floor and toilet. Rooms dated. Golf club nice. Grounds lovely. Just no care or attention
Stayed 1 night in Feb 2024

8/10 Good

Dawn

Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff and easy parking and access
Stayed 1 night in Jan 2024

6/10 Okay

Kirstian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ok. Disapointed!! Pre arrival was great, made a speical request and they were great. Dinner including service was great..... The room was good, if not in need of a duster. The next mkring it went very very wrong! Breakfast, arrived as booked told table was ready then told oh, someone took it and had to wait another 15 mins and watch them forget about us while they seated others. Once we were finally in, there was no food,told there would be a wait for food. When food arrived there were no sausages but we were told we could leave our plates under the hot lights until they were ready (another 10mins), only whole fruit available and very little choice. Drank the apple juice and it had bits in it, got another and wodered why it did the same. Turns out the glasses were dirty. Add to that no cutlery, inattentive staff and i would say avoid breakfast. Hit the health club after, staff member eating at desk, full mouth while taking to us. Dirty chaging area........we stopped there and just left
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony, Peterborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to explore Norwich city and this was the perfect pad to commute to and from. Really warm, comfy and with great staff and facilities. Now we know how family friendly it is, we'll be back next time with the kids.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room spacious. Hotel pool - fabulous. Breakfast - lots of choice and plentiful. Staff very pleasant and helpful.
Stayed 2 nights in Jan 2024

6/10 Okay

Sharron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely setting, comfortable beds and nice leisure facilities. However, we tried to order some food at 7.pm ( just a snack from the bar) In response we were informed the restaurant was full. We only asked for a sandwich or snack but there is nothing available unless you book in to the expensive restaurant for a meal. A sandwich or snack is not offered, only suggestion was to order a take away meal.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room needed a little maintenance, could have done with a few more t-bags, otherwise all good
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Stayed 1 night in Jan 2024

8/10 Good

Ronni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming, providing excellent customer service when I needed it. The room was a good size having all the amenities I needed.
Stayed 2 nights in Dec 2023

4/10 Poor

Ajay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At check in, only one person was available. Long wait. On arrival, we were informed spa was closed, no dinner reservations available. Car park spaces were minimal. Our room, the Hinckley Suite, was not cleaned properly, and there were stains and water marks, all over the bathroom. The pool was crowded, with only a handful of loungers. This hotel cannot cope with a large number of guests.
Stayed 3 nights in Dec 2023

2/10 Terrible

Darren

Disliked: Staff & service, property conditions & facilities
My recent experience at Sprowston Manor Hotel in Norwich left much to be desired, as several issues marred what should have been a pleasant stay. Unfortunately, the hotel fell short of expectations in various aspects starting with check-in where they confirmed the booking had been shortened by one night but were unable to change the booking and thus had to charge me for the whole stay promising to refund the extra nights stay on check out. This is not worry me to start with as one assumed you could charge bar bills and extras to your account. HOW wrong I was every transaction was paid for no normal hotel account was possible. The cleanliness of the rooms was a major letdown, I must stress I am referring to the issue that the hotel staff are not allowed by HEAD OFFICE policy to enter your room during your stay. This means on a extended stay of several nights floors not cleaned or hoovered, sinks not cleaned, toilets not cleaned etc. The failure to maintain a clean and sanitary environment was not only disappointing but also unacceptable from a luxury hotel. Moreover, the hotel failed to adhere to its own policies of asking guests to leave full bins, cups and dirty towles outside the hotel room. They stated that they would be removed and replaced with fresh ones. This policy causes a unsightly atmosphere and left guests questioning the basic standards of cleanliness and service. Walking from the reception through the hotel with clean towels, cups and toilet paper is not what I
Stayed 5 nights in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Katarzyna

Stayed 2 nights in Dec 2023

4/10 Poor

Kieran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Excellent area, beautiful hotel and lovely rooms, however appauling service. We went to the spa and i completely underatand that it was 24th Dec but the spa staff were least responsive and least intetested hence Appauling customer service. Our room was not serviced for the 4 days that we stayed.was not even entered and checked on. Upon asking the reception staff got the response " servicing of the rooms is only conducted upon request" so we placed service to be done to the room on 26th and that didnt happen not only on the 26th dec but any other days. Also upon asking for coffee as the room would not get topped up the receptionist gave us just 2 coffee, 2 milk and 2 sugar and again on asking for more , faces were made as if they are doing a favour. Everytime we needed coffee we had to go to the reception and ask as this was not provided. I completely understand that the receptionist and spa staff did not want to work due to it being christmas eve howevwr these are the personnel who should be at their best behaviour with respect to customer service however they were shambolic due to poor work ethic and felt sorry for themselves having to work over christmas. We left our dirty towels outside the room and that wasnt picked up for 2 days so we had to buy new towels. I feel really bad for the hotel owner as its such a beautiful hotel and the rooms are brilliant but inadequate customer service spoilt it.
Stayed 4 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

P W

Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facilities listed on the website were not fully available (without any advance warning, which would have been possible). There were also a number of defects in the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. lovely staff and fabulous room
Stayed 1 night in Dec 2023

2/10 Terrible

Matt

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Awful experience, very disappointed.
Worst night ever! Firstly booked a premium 4 poster room as pictured and received a inferior room, it was clean and tidy but a little musty smelling. Would of been ok if I enjoyed the sound of a circus generator or road works in my room. This horrendous sound woke me at 11pm and after complaining was again woke at 2am by the awful sound again, it was the faulty heating and bloody annoying, ruined my stay and my good nights sleep completely. Staff not too help full as no manager on site and no refund/compensation available as I had booked via Hotels.com?? Thankfully Hotels.com are going to credit my account as I use them weekly. Was inconveniently moved to a suite that at 2.30am was freezing cold. Eventually woke to find the coffee machine without any coffee pods! What is the point of having it there?? Only good thing about my stay was the breakfast, but for the cost it was seriously overpriced. I left Sprowston Manor wishing I had sleep in my vehicle. I wont be going back here and will not be taking my 32 strong golf society next year as planned. We will remain at Dunston Hall or Barnham Broom where we have been going for years and don't get this shambolic service I received on this pre visit. Well done done Sprowston Manor.
Stayed 1 night in Dec 2023

10/10 Excellent

Claire

Stayed 1 night in Dec 2023

6/10 Okay

Daniel

Business traveller
Ok I guess
Hotel is tired! Needs work Restaurant is poor Food is poor Service is ok but nothing special
Stayed 3 nights in Oct 2023

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

KENNETH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, food was lovely, service excellent, staff extremely friendly & courteous. Will stay again & I would recommend this hotel if you are in the Norwich area.
Stayed 2 nights in Dec 2023

6/10 Okay

Faraz

Stayed 1 night in Dec 2023

2/10 Terrible

Maureen

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Nov 2023

2/10 Terrible

Jack

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
We had a very nice Stay. The staff were friendly and helpful. We went into Norwich easily and did our Christmas shopping. We were surprised by the good range of shops. We enjoyed the hotels facilities. The only problem we found was the limited rang of thing available on the restaurant dinner menu.
Stayed 3 nights in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, needs modernisation
Convenient location near Euston. Usual Radisson Blu Edwardian product, but older and rooms need modernising.
Stayed 1 night in Nov 2023

8/10 Good

Philip

Stayed 2 nights in Nov 2023

6/10 Okay

Carolyn

Disliked: Staff & service, amenities, property conditions & facilities
The gym equipment old and didn’t work properly, changing rooms were filthy. Breakfast options poor and boring. Room was ok. When my key didn’t work on the second day, I asked the housekeeping staff near by if she could help me , her response “go to reception “ and carried on with what she was doing. I won’t be staying here again.
Stayed 2 nights in Nov 2023