Exterior

Reviews of New Victorian Inn Norfolk

2.5 out of 5
New Victorian Inn Norfolk
1001 Omaha Ave, Norfolk, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 794 reviews" "
Rating 8 - Good. 297 out of 794 reviews" "
Rating 6 - Okay. 116 out of 794 reviews" "
Rating 4 - Poor. 33 out of 794 reviews" "
Rating 2 - Terrible. 24 out of 794 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap, clean and all around great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and the staff was friendly. This is an older motel that has been revamped. I felt it was a great place at a reasoable price. I would stay there again.
Stayed 1 night in Mar 2024
Response from Phillip on 27 Mar 2024
Last 5 years we have done a lot of remodeling. Thank you for the time to leave a review.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay while in town. Very clean rooms and pet friendly. Will definitely stay again.
Stayed 2 nights in Mar 2024
Response from Phillip on 25 Mar 2024
Hope your drive home was a safe one. Thanks for the kind review and see you next time.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy Lea on 25 Mar 2024
Thanks Matt for taking the time to leave us a review! Hope to see you again in the future. Thanks for choosing the New Victorian Inn & Suites!

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled.
Stayed 1 night in Mar 2024
Response from Amy lea on 23 Mar 2024
Thanks for the review Sherri!

8/10 Good

Matt

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
everything was great, but the walls are super thin, could hear everything that was going on next to me and above me.
Stayed 2 nights in Mar 2024
Response from Phillip on 18 Mar 2024
Thank you for the review. We do try our best with 20 year old construction. Many changes I would have made.

10/10 Excellent

Craig, Rapid City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay & rest! Comfortable rooms and beds/bedding. The price of the rooms are decent.
Stayed 1 night in Mar 2024
Response from Phillip on 18 Mar 2024
Thank you for the review. Our main goals are a safe and clean hotel. Hope your drive went well.

8/10 Good

Dennis, Sumner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was nice with several hot or cold options. A very minimalist decor.
Stayed 1 night in Mar 2024
Response from AGM-Amy Lea on 17 Mar 2024
Thanks for taking the time to leave a detailed review Dennis. Hope you have safe travels to your destination. Thanks for choosing the New Victorian Inn and Suites!

6/10 Okay

Robin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. BUT the front office gave us a room next to a construction company that was staying there long term and we were woken up at 5:00am
Stayed 1 night in Mar 2024
Response from Phillip on 15 Mar 2024
Sorry for the inconvenience. Sometimes crews forget what I told them. Again Im very sorry.

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice comfortable room. reasonable rate
Stayed 1 night in Mar 2024
Response from AGM- Amy lea on 7 Mar 2024
Thanks, Murray on the detailed 5 star review! We love hearing you had an exceptional stay. Hope to see you again. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from J on 26 Feb 2024
Thanks for the great review! We are glad you enjoyed your stay!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price
Stayed 1 night in Feb 2024
Response from Amy Lea on 23 Feb 2024
Thanks, Karen for the detailed review! Hope to see you again in the future if your travels bring you back this way. Thanks for choosing the new Victorian inn & Suites!

2/10 Terrible

KRISTEN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM- Amy Lea on 13 Feb 2024
Kristen,Sorry to hear we did not meet your expectations. We are here 24/7 at the front desk to assist you anyway we can for you to enjoy your stay. Have a Blessed day!

6/10 Okay

Debra Lyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for a night. Can't review well with such a short stay. Great place for a night!! Can't complain.
Stayed 1 night in Feb 2024
Response from AGM- Amy Lea on 11 Feb 2024
Thanks Debra for the detailed review. We love hearing that you enjoyed your stay with us. Hope to see you again if your travels bring you back this way. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

haleema

Liked: Cleanliness, staff & service, property conditions & facilities
Price point and cleanliness was good . Having no carpet was the best thing
Stayed 1 night in Feb 2024
Response from Amy Lea on 4 Feb 2024
Thanks for the detailed review! Hope to see you again. Thanks for choosing the New Victorian Inn and Suites.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM-Amy Lea on 26 Jan 2024
Thanks Jacob for the 5 star review! We work had to try and met everyone expectations. Thanks for choosing the New Victorian Inn & Suites.

8/10 Good

Tina

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The parking lot needed plowed better it was very icy especially in the morning. Also the desk help wasn’t very friendly she acted like she was being bothered doing her job.
Stayed 1 night in Jan 2024
Response from Amy Lea on 24 Jan 2024
Thank you for taking the time to leave a detailed review. We will look into these issues. Thanks for choosing the New Victorian Inn & Suites!

8/10 Good

Allan D.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy Lea on 24 Jan 2024
Thanks Allan for the review! Hope to see you again in the future.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amy Lea on 15 Jan 2024
Thanks Kimberly for taking the time to leave us a review! I hope to see you again in the future if your travels bring you back this way. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

KEVIN, BRUNSWICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J on 11 Jan 2024
Thanks for the great review! We are glad you enjoyed your stay!

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was heated but still cold. Over all good place to stay.
Stayed 2 nights in Jan 2024
Response from GM Phil on 10 Jan 2024
Thank you for the review. Problems are solved through reviews. They have run it at 84 degrees before my arrival. I will talk to ownership. Hope your travel went well

10/10 Excellent

LeeAnne, Yuma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was very helpful.
Stayed 1 night in Jan 2024
Response from AGM-Amy Lea on 9 Jan 2024
Thank you so much LeeAnn,I will pass this to the staff. Thanks for choosing the New Victorian Inn & Suites.

10/10 Excellent

Marty

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in Jan 2024
Response from Phillip on 10 Jan 2024
Thanks for staying here while you travel. I will inform my staff of your comment. They work very hard to give you a great stay.

10/10 Excellent

George

Stayed 1 night in Jan 2024
Response from Amy Lea on 24 Jan 2024
Thank you for the 5 Star review! I will pass this along to staff. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, accommodating, staff very friendly.
Stayed 1 night in Dec 2023
Response from AGM- Amy Lea on 29 Dec 2023
Thanks Steve, for taking the time to leave a detailed review. We work hard to accommodate all our guest needs. I will pass this along to our staff. Hope to see you again in the future if your travels bring you back this way. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from AGM-Amy Lea on 25 Dec 2023
Thank you Jennifer for taking the time to leave us a review! We work hard to try and meet all our guest needs. I will pass this along to staff. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM Phil on 19 Dec 2023
I will pass this on to staff. They work very hard to make it a safe and clean stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Phillip on 19 Dec 2023
Kind of you to stay and give a good review. Hope to see you again

8/10 Good

Rich

Response from AGM- Amy Lea on 6 Feb 2024
Thanks, Rich, for the great review. Glad to hear you enjoyed your stay with us here at the New Victorian Inn and Suites. Hope we see you again in the future. Have a Blessed Day!

10/10 Excellent

Ben

Stayed 1 night in Dec 2023
Response from GM Phil on 1 Jan 2024
Really appreciate taking time for the review. My staff always works hard. I will pass it on. Be safe if your'e traveling.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM - Amy Lea on 8 Dec 2023
Jeff,Thanks for the 5 star review! Hope to see you again in the future if your travels bring you back this way.

6/10 Okay

James

Business traveller
One night spent here while passing through on a business trip. The room assigned to me was just off the lobby so it was noisy early after I arrived late. The breakfast was so-so as compared to what other properties offer. The check-in clerk was nice. The room was fine although the housekeeper missed some hair in the bathroom from a prior guest. Great water pressure in the shower and nice, thick towels. Slow tub drain meant a shower in standing water. Overall, the place feels a bit tired, but was a fair value for the price paid.
Stayed 1 night in Dec 2023
Response from AGM - Amy Lea on 8 Dec 2023
James,Thank you for taking the time to leave a review. We will be looking into this matter. We work hard to accommodate our customers and are here 24 hours a day feel free to contact the desk in the future so we can help make sure we meet your needs. Thanks for choosing the New Victorian & Suites!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM - Amy Lea on 8 Dec 2023
Thanks for taking the time to leave a review! Hope to see you again.

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities
Stayed here because the review rating was over a 9. I do not know how they got that high of a rating if all the rooms were like mine. First the bathroom was out dated and the fiberglass tub had chuncks missing in it. Second we were on the bottom floor and everytime someone flushed or did something with the plumbing it sounded like a tidal wave was crashing into the room. I rarely leave a review, but I was not happy at all with my stay there. Breakfast was standard run of the mill items. Did buscuits and gravy and the gravy from the crock pot was cold. I know I would not stay here again.
Stayed 1 night in Dec 2023
Response from AGM - Amy Lea on 8 Dec 2023
David,I'm so sorry to hear about your experience with us. Our desk is open 24 hours a day. We try and meet all our guest needs please feel free in the future to contact staff immediately so we can make adjustments or move you rooms so you're comfortable. We are looking into this matter. Thanks for choosing the New Victorian Inn and Suites!

8/10 Good

Barb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
Stayed 1 night in Dec 2023
Response from J on 5 Dec 2023
Thanks for the great review! We are glad you enjoyed your stay!

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Staff was great. Rooms clean. Front entrance not at all handicap friendly nor were the bathrooms.
Stayed 1 night in Nov 2023
Response from J on 5 Dec 2023
Thank you for taking the time to leave a review. We appreciate the feedback and look forward to your return!

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Was happy to be able to have early check-in.
Stayed 1 night in Nov 2023
Response from Amy Lea on 30 Nov 2023
Debra, Thank you for the review! We try and meet all our guest needs. Glad you were able to get in early as needed. Hope to see you again soon in the future. Thanks for choosing the New Victorian Inn & Suites!

8/10 Good

Shandon

Stayed 1 night in Nov 2023
Response from Phillip on 19 Dec 2023
Thanks for the review. Hope you had a safe drive home and hope you stop again.

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looks new inside!
Stayed 2 nights in Nov 2023
Response from Amy Lea on 30 Nov 2023
Yes! We have been remodeling and updating a lot. We work hard to try to make your stay a nice, enjoyable, comfortable stay. I will pass this along to our staff. Thanks for the detailed review Stacy!

10/10 Excellent

Maribel

Liked: Staff & service
Disliked: Property conditions & facilities
It’s a good price for a night
Stayed 4 nights in Nov 2023
Response from Amy Lea on 22 Nov 2023
Thank you so much for the 5-star review Maribel, glad you enjoyed your stay. Hope to see you again. Thanks for choosing the New Victorian Inn & Suites!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amy Lea on 22 Nov 2023
Thank you for the 10 out of 10. We work hard to try and meet all exceptions. I will pass this along to staff. Hope to see you again in the future if your travels bring you back this way.

6/10 Okay

Neistasha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Our room smelled. It was clean but it had a horrible cigarettes smell. The staff was super nice and friendly. Hotel overall was great just the smell in the room which I informed the hotel.
Stayed 1 night in Nov 2023
Response from G.M. Phil on 13 Nov 2023
We are looking into the situation. Very sorry for the issue with the room.

10/10 Excellent

Kristina

Stayed 2 nights in Oct 2023
Response from Amy lea on 2 Nov 2023
10 out of 10. Kristina, I'm glad you could take the time and leave us a review. We work hard to try and meet all expectations. I will pass this along to staff. Thanks again for choosing the New Victorian Inn & Suites!

10/10 Excellent

Robert

Travelled with family
Disliked: Property conditions & facilities
The heater made a horrible noise everytime it started and kept us up most of the night.
Stayed 1 night in Oct 2023
Response from G.M. Phil on 31 Oct 2023
Thank you for the review, we will look into the heater.

10/10 Excellent

yolanda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations made the stay enjoyable. The staff was very welcoming , professional and helpful.
Stayed 2 nights in Oct 2023
Response from G.M. Phil on 26 Oct 2023
Thank you for taking the time to give a review. I will pass this onto staff, they work very hard.

6/10 Okay

MARGGIE M

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The smell was horrible like a sewer and the bed was terrible. A big dip in the middle. Awful! And noisy
Stayed 3 nights in Oct 2023
Response from GM Phil on 26 Oct 2023
Very sorry you had a bad experience with us. Whenever you stay at a hotel or motel please contact the desk. We are looking into it.

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy Lea on 21 Oct 2023
Thank you for choosing the New Victorian Inn & Suites!

2/10 Terrible

Marty

Travelled with family
We come every 3 years and stay here to visit family, Saturday night was the worst stay ever, men yelling down the hallway and knocking on our door, we did not confront them but told front desk about it, I know we can’t get our money back because Sunday we checked out but this should not happen
Stayed 3 nights in Oct 2023
Response from Amy Lea on 17 Oct 2023
Sorry to hear that your stay with us didn't meet your expectations. Front Desk help is here 24 hours if were told right away we can help solve any issues. We will look into this so we can prevent any future issues. Thanks for taking the time to write a detailed review!

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice room and close to the activity we were doing in norfolk
Stayed 1 night in Oct 2023
Response from Amy Lea on 9 Oct 2023
Thanks Kirk for the 5 star review! Glad you could take the time and leave us a review. We work hard to try and meet all expectations. I will pass this along to staff. Thanks again for choosing the New Victorian Inn & Suites!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not a family hotel
Not a family environment. We got told to keep it down for our kids being kids and just walking around our room at 5pm. You could hear people’s conversations from a couple rooms down so no sound was muffled cause the rooms were all hardwood floors. They gave us the option of moving rooms but it wouldn’t have helped when they were playing. The front desk gal was off putting and the whole hotel was just a bad vibe.
Stayed 1 night in Oct 2023
Response from Amy Lea on 9 Oct 2023
Sorry to hear you had a bad experience. We try and met all our guest needs. We have a lot of expectations we try and meet. We have a lot of Day sleepers in house at this time so we try and keep the noise down for them. Hope you have a Blessed Day! Thanks for the review!