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Reviews of Lynford Hall Hotel

3.5 out of 5
Lynford Hall Hotel
Lynford Road, Thetford, England

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 90 reviews" "
Rating 8 - Good. 35 out of 90 reviews" "
Rating 6 - Okay. 21 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with family
Disliked: Property conditions & facilities
Suspect it’s better in summer
Nice enough and we were well looked after. Our room was rough around the edges, with a view over a site yard which had trucks running their engine below and smoke blowing in. Hotel was very quiet so service was minimal but good when accessible. No access to any of the grander rooms with views over the gardens.
Stayed 3 nights in Nov 2021

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff really friendly. Food good , room clean and spacious Great walks from hotel
Stayed 2 nights in Sep 2021

10/10 Excellent

Gilly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in beautiful location
Beautiful hotel within a country house in the forest. Fantastic location. Wonderful walking trails from the hotel. Courtyard was the set for Allo Allo! We had a wonderful time, nice large room. Lots of space for our toddler to run around. Friendly and attentive staff.
Stayed 2 nights in Jul 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good moaning!
Lovely hotel, super, friendly service. From the point of view of a real 'Allo 'Allo fan brought back fond memories of a great comedy series. Lovely food too. Enjoyed walking through the forest on a beautiful warm evening.
Stayed 1 night in Jun 2021
Response from Reception on 6 Jun 2021
Dear Colin, Thank you for taking the time to review us ! We hope to see you again some day Regards, Andrew

8/10 Good

Alison

Liked: Staff & service, room comfort
Disliked: Cleanliness
Excellent service from staff, friendly and efficient, very good food, cleanliness could have been better old cobwebs along edges of ceiling/wall. Window would not stay open, noisy pipes from radiator at times due to old building, extractor fan in shower room did not work.
Stayed 2 nights in May 2021
Response from Reception on 18 Jun 2021
Thankyou for your review, we appreciate your feedback. Regards Reception

6/10 Okay

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Reception on 18 Jun 2021
Thank you for your review

10/10 Excellent

Gino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lynford Hall is well worth a stay
Really beautiful grounds and room was ideal for family to use as a base to visit local area, as well as Norfolk. Highly recommended.
Stayed 3 nights in Oct 2020
Response from Lynford Reception on 2 Nov 2020
Thank you so much for your review, we hope to welcome you back soon !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Relaxed and friendly setting with superb outdoor space and grounds for walking etc.
Stayed 2 nights in Oct 2020
Response from Lynford Reception on 2 Nov 2020
Thanks for your review, we are glad you enjoyed your stay with us!

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Reception on 20 Oct 2020
Dear Kay, Thank you for your feedback. We are glad you enjoyed your stay with us. Kind Regards, The Lynford Hall Team

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm clean with excellent food friendly staff
The stay was comfy and relaxed. The staff / reception was friendly helpful and warm. Due to covid restrictions the room arrive was spot on and food is excellent all round. Definitely worth a stay - be better without covid - but I was really happy with how they dealt with the current situation.
Stayed 1 night in Oct 2020
Response from Reception on 6 Oct 2020
Dear Damian, Thank you for your review and glad you enjoyed your stay Regards Reception

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2020
Response from Reception on 6 Oct 2020
Thank you for your review

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The building is a faded Victorian stately home although efforts are being made to restore it. My (cheap) room was in the stables. These rooms are pretty basic and the heating went off in the evening, leaving the room too chilly. On the plus side, the bed is very comfortable, the food good and the service was very good.
Stayed 1 night in Feb 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good business trip nice and clean with friendly staff, down side is poor WiFi and no food available after 9 even room service
Stayed 1 night in Jan 2020

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff.
Lovely welcoming place, great location.
Stayed 1 night in Dec 2019
Response from Reception on 19 Dec 2019
Thank you for your feedback!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
We had n absolutely fabulous weekend stay, the staff couldn't do enough for us and the food was top notch. had a nice walk around the grounds and into Mundford for a pub lunch which was very nice. Would deffinatly stay again
Stayed 2 nights in Nov 2019
Response from Reception on 19 Dec 2019
Thank you for your lovely feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is definitely catered for older cliental but this didn’t phase us. Quieter in the evenings but the service was impeccable we could not fault it.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynford Hall and it’s grounds were beautiful. Walls in the coach houses were too thin. Could hear the people next door.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception staff who man the bar and bar snacks womanfully! Attentive, observant with excellent customer service. The hotel was in good decorative order but the grounds were verging on the neglected which surprised us. The courtyard was fun with the " Allo , Allo"connection but our room was a little cramped with a smaller bed than we are used to. But for value ? Outstanding
Stayed 1 night in Oct 2019

2/10 Terrible

Jennifer

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very load boiler noise coming from the bathroom every 20 minutes, reception said they would send someone and never did. Didn’t sleep all night.
Stayed 1 night in Oct 2019

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE PROPERTY WAS VERY GOOD ATHOUGH IT SEEMS TO HAVE A FEW ROOF LEAKS IN THE MAIN BUILDING. A GOOD PLACE TO STAY, STAFF FRIENDLY AND HELPFUL WITH A CAN DO ATTITUDE Check your bill carefully before paying the hotel management seeks to undermine one favourable impression by some regrettable creative accountancy practices.
Stayed 1 night in Oct 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Could not fault it, excellent food, incredible surroundings/architecture. Great breakfast.
Front of hotel
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Updating and deep clean required
We were not in the main hotel, due I suspect to having paid a discounted rate through Hotels.com! This proves to be noisy as we had a lot of noise from the room/s above us, suspect no sound proofing done when they were converted to rooms from possible stables? Lot of mould in the grouting in the shower area of the bath and the shower head was brown from limescale - I think and hope! Bed was very hard but could have coped with that if the pillows had been more comfortable, had a very restless night and suffered neck, shoulder and headache on the Saturday morning, Breakfast was lovely and service in restaurant was very good.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom had a smell so had to change rooms, shower head also not working. Breakfast ans service at times was below standards expected.
Stayed 4 nights in Sep 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel set in fantastic surroundings!
Lynford Hall is set in nice surrounding and close to the lovely village of Munford. The Hall and Grounds have seen grander days and would benefit from some TLC to return it to its former glory. Our room was situated in the former stable block, it was clean, well sized with large onsuite but could benefit from some updating. The staff were all very friendly, approachable and helpful. Plenty of choice at Breakfast which included pastries, cereal and cooked breakfast. We stayed Thursday evening so got a very good deal. My husband and I do intend to return and my pay more for our room/hotel if it was given some. TLC!
Stayed 1 night in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Elizabeth, Thank you for your review and pleased that you enjoyed your stay with us recently. We hope to welcome you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Basic room everything I needed, what I expected for what I paid - no frills.
Stayed 2 nights in Sep 2019
Response from Guest Relations on 23 Sept 2019
Thank you for your review, glad you had a satisfactory stay

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel could be amazing, unfortunately it needs investment. Upon arrival the facade looks impressive and certainly makes the right impression. This impression quickly changed when I reached my room, it appears that there is very little (if anything spent on upkeep). There was a big stain on the bedroom carpet. In the bathroom the towel rail was missing with just holes in the wall where it should have been, the same goes for a shelf in the bathroom. The bedside tables both had large crudely cut holes in the top that had obviously previously been used for lamps that had since been removed. At breakfast, I had to chase down someone to get some coffee and generally it seemed like us being there was an inconvenience to the dining room staff. Overall the hotel was clean and acceptable for a night, but very tired and falls well below the standards I expected from such an establishment. I’d like to think I was just unlucky, but the couple checking out in front of me in the queue had similar complaints....
Stayed 1 night in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Guest, Thank you for your review,I am unable to confirm which room you stayed in. I can assure you that all the team here do work very hard to ensure that high standards of service are maintained in all areas.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was a most beautiful country house and is in a good location for Thetford Forest and surrounding countryside. Sadly its all looking very tired now and, whilst the staff are lovely the grounds and surrounding area are fantastic, we just couldn't help to feel a little sad that a proud heritage now seemed to lack pride and belief in itself. The once beautiful gardens now look like the local authority maintains them. The room ( in the courtyard) was comfortable and clean enough but the bathroom had mould and a broken toilet and there seemed to be a number of flies which we just couldn't get rid of. Towels and complimentary tea and coffee facilities in room were good. Breakfast was reasonable and served in a nice old dining room. We were disappointed with the choice of meals in the restaurant. It was a very limited menu and the bar/restaurant was very formal and lacked atmosphere. We used a pub in the village instead. All in all it was a bit underwhelming, but , at the price we paid, better than a Travel Lodge …..although Travel Lodges tend not to have mouldy bathrooms.
Stayed 2 nights in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Guest, Thank you for your review, I can assure you that investment in the property is ongoing and sorry to hear that your stay wasn't as good as it could have been, our bar area is very relaxed and has plenyty of atmosphere. We also do offer a specials board which is changed daily.

8/10 Good

Martin

Liked: Cleanliness, room comfort
On balance a good stay
First impression from the outside and also public areas was of high quality. Lady at reception explained that they had their own well for water supply so sometimes it looked cloudy when taps turned on but offered bottled water as alternative. Internet connection is bad in the area, not just the hotel. The actual room we stayed in had very thin walls so could hear TV and guests in the room next door. Room furnishings were tired and have seen better at budget places such as Travelodge. Staff polite and did their jobs but seemed to lack enthusiasm considering the hotel appears to promote high standards.. On a more positive note got a good rate for the room and the breakfast was excellent quality and variety. Overall, would stay again at the price and for the breakfast provided.
Stayed 1 night in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Martin, Thank you for your review, and glad you enjoyed your stay with us recently. We hope to see you again soon. Regards,

6/10 Okay

duncan

Liked: Cleanliness, staff & service
Disliked: Room comfort
The venue was amazing, set in lovely, well kept grounds. The room was functional rather than glamorous with one major flaw. The bed was actually 2 beds put together, one was fine and the other was far too soft. Biggest problem was that the height of the two beds didnt match up and there was a gap between them which sort of killed the moment. That said the duty manager gave concession and seemed to take the complaint seriously. Overall a good stay but for the money I would have expected a little more comfort in the room
Stayed 1 night in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Duncan, Thank you for you review, we do have different standards of room available within the hotel, why not request one of our feature rooms should you decide to stay with us again. Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Guest Relations on 23 Sept 2019
Dear Paul, Thank you for your review, we hope to see you again soon. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Guest Relations on 23 Sept 2019
Dear guest, Thank you for your review. We hope to see you again soon Regards,

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a stunning location. All the staff were very friendly. Excellent service in the bar and food was delicious. My daughter is gluten intolerant and there was no issue catering for her. Would highly recommend.
Stayed 1 night in Aug 2019
Response from Guest Relations on 23 Sept 2019
Dear Samantha, Thank you for you review and glad you enjoyed your stay. We hope to see you again soon. Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
A beautiful period building, nice grounds, plenty of parking.
Stayed 1 night in Aug 2019
Response from Guest Relations on 23 Sept 2019
Dear Guest, Thankyou for your review We are pleased that you enjoyed your stay. Regards,

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Guest Relations on 23 Sept 2019
Dear Guest, Thank you for taking the time to review our hotel Regards,

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Beautiful building, quiet location, great breakfast.
Stayed 3 nights in Aug 2019
Response from Guest Relations on 23 Sept 2019
Dear Helen, Thank you for taking the time to review our hotel Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Room was adequate however we were on the bottom floor and whenever someone above flushed the toilet or ran the shower it was really loud and woke us up
Stayed 1 night in Jul 2019

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lynford House
The house was amazing and the grounds wonderful. A few minor repairs could be seen that needing addressing but nothing major. Our shower sprung a leak that left the carpet outside the bathroom wet, but staff were very apologetic and would have done more if we had told them at the time!
Stayed 1 night in Jul 2019

6/10 Okay

michael

Liked: Cleanliness
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful setting but sadly lacking in all areas. Water runs brown and
Stayed 1 night in Jun 2019

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A great hotel in wonderful grounds and on the edge of the marvellous National Forest of Thetford. We had a basic price room but it was spacious, comfortable and well equipped. Breakfast was excellent.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
The room itself was good, a little tired but clean. We knew one of the beds was a 'rollaway' as described in the booking however when we arrived at the hotel we were then expected to pay an additional £20 for the privilege of having this bed! We had not received the email stating this as Hotels.com decided to create an account for the cardholder not the person who booked!! The hotel receptionist did at least have the decency to wave the payment as we had no idea and had an email stating the room had been paid for in full. We then were told about breakfast not being served until 8am, which was an issue as we had to leave at 7.30am - the receptionist assured us that she would let the breakfast staff know so we could at least have a continental. However when we arrived at breakfast we were told it wasn't ready and then ignored!!! We explained we had booked but staff chose to ignore this and carry on setting up. A real shame as this hotel was clearly a beautiful and grand place to stay once upon a time but the service is a little lacking now. Wouldn't stay again.
Stayed 1 night in May 2019
Response from Andrew R on 4 Jun 2019
Dear Guest, I am sorry to hear that you had a few issues with your recent stay with us. We do indeed make a charge for extra beds which should be made clear to you when booking online. Our breakfast on Sundays is served from 8am but there is no reason why you shouldn't have been able to have a continental selection, I will take this up with our breakfast team and ensure that this does not re-occur. Best Regards - The Lynford Hall Team

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Weekend break
On the whole it was a lovely stay with friendly, helpful staff in a beautiful quiet area. There were some minor cleaning issues which need attention; a few cobwebs in the bathroom and the windows on the landing could do with a clean on the outside.
Stayed 2 nights in May 2019
Response from Andrew R on 30 May 2019
Dear Guest, Thank you for your review, your comments will be passed to our housekeeping team. We are glad you enjoyed your stay with us. Best Regards The Lynford Hall team.

4/10 Poor

David Nicholas

Liked: Cleanliness, room comfort
Lynford Hall
Lovely place with a comfortable room.Poor shower with brown water.A real shame as breakfast was nice and staff friendly. Hope they can fix it soon as the Hall was looking fab.
Stayed 1 night in May 2019
Response from Andrew R on 10 May 2019
Sorry that you didn't have a great experience during your recent stay with us. pleased to say the issue we had has now been fixed. I hope you might choose to visit us again some day. Best Regards Andrew Rudkin

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting but room did not have a virw of forest
Stayed 1 night in May 2019
Response from Andrew R on 10 May 2019
Sorry to hear you didn't have a great view from your room, not all of our rooms have forest views. please request one if you decide to stay with us again Regards The Lynford Hall Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and very efficient . Lovely setting with beautiful grounds
Stayed 1 night in Apr 2019
Response from Andrew R on 10 May 2019
Thank you for your review, we are glad that you enjoyed your recent stay with us. we hope to see you again soon. Regards The Team at Lynford Hall

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog friendly.
Nervous about staying with a 14 week old puppy but both puppy and my wife and I were made welcome and able to relax. Thank you.
Stayed 2 nights in Apr 2019
Response from Andrew R on 10 May 2019
Thank you for your review, we are glad that you enjoyed your recent stay with us. we hope to see you again soon. Regards The Team at Lynford Hall

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful hotel, staff are lovely, walk around the grounds are very pretty.
Stayed 1 night in Apr 2019
Response from Andrew R on 10 May 2019
Thank you for your review, we are glad that you enjoyed your recent stay with us. we hope to see you again soon. Regards The Team at Lynford Hall