The owners of this hotel are very nice and helpful. We had a problem with the room; however, the owners promptly and thoroughly addressed our concerns. I think the staff running this hotel can be trusted. Moreover, the location of the hotel was better than we anticipated. We originally thought the hotel was a bit poorly located. Yet once we got to Innsbruck, we realized that the hotel is located in a beautiful location and right by the river. While it takes 15 minutes to walk to the historical center of Innsbruck, the hotel is still attractively located in a very scenic location.
The hotel is ideally situated for a short break in the area. It was easy to get a tram or bus into town, or a pleasant 15 mins walk along the river. The cable car up the mountain and the ski jump at the other side of town were highlights for the children. The Alpenzoo provided a good diversion on a rainy afternoon.
The hotel itself was clean, our family room provided plenty of space for 5 of us and the restaurant provided a good breakfast and an excellent evening menu. Other than some guests departing early one morning we had undisturbed sleep. The staff were friendly, spoke good english and were keen to help.
Innsbruck itself was a pleasant surprise. We were using it as a stopover on the way from Munich to verona but its well worth a couple of days of anyone's holiday. We would recommend purchasing an innsbruck card which basically gets you into all of the worthwhile attractions and unlimited travel using the tram/bus/cable car etc. for 24/48 hrs.
All in all both hotel and place are highly recommended by us.
John from Knutsford, England
Family-run Tyrolean inn 1.5 kilometers from historic center of Innsbruck, 300 meters from Hafelekar mountain cable car. …More
Right next door to a supermarket. Across the street from the E bus stop for simple access to the train station. Nice walk next to a park to the Old town area. Hotel was clean, modern, perfect for my stay.
"perfect location, good price, but expect a hostel"
The staff were super friendly and the breakfast was simple yet lovely. The rooms were very hot, but a fan was provided. The location is perfect - and there is a nice children's park across the street, so it's great if you have kids. The noise from the street was pretty serious, but we just shut the window and turned the fan on and it blocked out most of the noise.
Only two thing negative. The first is not the fault of the hotel. When we woke up to leave in the morning at about 8AM, the two men in the room next to us were sleeping completely nude with their door wide open. My 5 year old was a little shocked - as was I to be honest. But, again, not the fault of the hotel itself. The second issue was that the hotel owner had put my reservation in on the wrong day and so, thinking I was a no show, charged the room to my credit card. On the actual day I checked out I came to pay cash and she told me there error. This resulted in me having to pay extra credit card fees and just generally was annoying as I prefer to pay for everything in cash and only use my card when necessary. Not a huge deal, but annoying.
So, basically, this is a kind of hostel. It is a great place if you are planning on enjoying the town, the mountains, the restaurants, and the area and just want somewhere to crash at the end of the day. I would book again!
Our hotel, situated in the historic heart of Innsbruck, is your address in the center of the city. We are open all year …More
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