Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Room with beautiful mountain view.

Posted 12-Jul-2015
Pros: Nice Osen with beautiful mountain view.
Cons: It would be nice to improve on the quality of food.
Location: We liked the scenic surrounding. Conveniently near the Kinugawa ropeway to catch the bird's eye view of the Kinygawa Osen village.
Hotel conveniently near the bus stop, no problem finding the hotel. I was given a Japanese room with facing the beautiful mountain. Room was comfortably clean & spacious. Not all staffs were fluent with English but were very helpful to provide advice on the nearby attraction. The buffer spread was nicely catered for all including young children.
5 out of 5
Recommended
for Everyone
by A verified traveller from Yuen

職員友善

Posted 09-Jun-2015
房間很大,風景很美,職員很熱情,自助餐很好吃,溫泉很大,美中不足的是距離車站很遠,裝潢很好,很享受這次體驗
5 out of 5
Recommended
for Everyone
by A verified traveller from Seoul

전반적으로 만족 스럽습니다.

Posted 04-Jun-2015
키누카와 온센역과 거리가 좀 떨어진거 말곤 모두 맘에 드는곳이네요. 전반적으로 호텔 시설이 깔끔하고 가격에 비해 나쁘지 않은 서비스를 제공하고 있습니다.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice onsen

Posted 12-May-2015
Pros: We enjoyed the spacious rooms and extensive buffet.
Cons: Apart from the visibility problem for one of the pools, the water was very clear. We would have preferred a more milky appearance.
Location: The Tokagawa shrine is world famous but other sites include the Chusenzi lake and the falls. The Nikko area is fantastic and has something for all.
This is a very nice hotel with spacious rooms and a very nice facility. One of the outside pools was not entirely private and since I could see vehicles passing on the road above. Presumably the passengers could see me. More disconcerting was the residence and hotel with windows facing the outdoor pool who could also presumable see into the pool area. Apart from that (and the water described below) this was a wonderful experience.
Comment from Hotel Management
24-May-2015 by n.yoshinari, Hotel Management
Thank you very much for your staying at our hotel. We regret that you’re not satisfied with the pool. I’m sorry. But we’re happy that you were satisfied with staying at our hotel except for the pool. We would appreciate it if you became the good memory. We’re looking forward to see you again. Thank you.
5 out of 5
Recommended
for Getaway With Friends
by Kai Lun

Posted 02-May-2015 on Hotels
Comment from Hotel Management
24-May-2015 by yoshinari, Hotel Management
Thank you very much for your staying at the hotel. If you come to travel to Japan for enjoying hot springs, please come to our hotel once again. We are looking forward to see you again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Posted 21-Apr-2015
โรงแรมมีออนเซ็นให้บริการสะดวก สะอาด อุปกรณ์ครบ อาหารบริการเป็นบุฟเฟต์สไตส์ญี่ปุ่น อร่อย สะอาดมีความหลากหลาย
5 out of 5
Recommended
for Families
by A verified traveller

Posted 14-Apr-2015 on Hotels
Comment from Hotel Management
16-Apr-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. When to travel to Japan of hot springs, also please come to our hotel. Thanks you.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

很好的度假溫泉飯店 餐點好 服務好 房間寬敞乾淨

Posted 08-Apr-2015 on Hotels
很好的度假溫泉飯店 餐點好 服務好 房間寬敞乾淨
Comment from Hotel Management
09-Apr-2015 by yoshinari, Hotel Management
感谢您入住酒店。当前往温泉的日本,也请大家来我们酒店。谢谢大家!
4 out of 5
Recommended
for Couples
by Jon from Sweden

A terrific hotel with lovely baths and FOOD!

Posted 07-Mar-2015 on Hotels
The area is nice looking (river, mountains, woods) and the hoel is very good. The city is almost spooky and abandonded but there are some hotels living with a lot of guests. Kinagawa Onsen welcomed us with about five persons. We got a lovely large room, the food aws excellent. A buffe with all sorts of wonderful food. Fruit and sallads which you do not always find in other places. The bath areas was very good and you switch so that men and women gets to try all the baths. A nice lounge area. A terrific hotel with lovely baths and FOOD! You can hike, ski in the area.
Comment from Hotel Management
18-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. Dinner buffet, Japanese, Western, Chinese, etc., there are 70 types of prepared. I think happy seemed satisfied with your meal. When to travel to Japan of hot springs, also please come to our hotel. Thanks you.
Comment from Hotel Management
18-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. Dinner buffet, Japanese, Western, Chinese, etc., there are 70 types of prepared. I think happy seemed satisfied with your meal. When to travel to Japan of hot springs, also please come to our hotel.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 07-Mar-2015 on Hotels
Comment from Hotel Management
18-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel.When to travel to Japan of hot springs, also please come to our hotel. Thanks you.