Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice onsen

Posted 12-May-2015
Pros: We enjoyed the spacious rooms and extensive buffet.
Cons: Apart from the visibility problem for one of the pools, the water was very clear. We would have preferred a more milky appearance.
Location: The Tokagawa shrine is world famous but other sites include the Chusenzi lake and the falls. The Nikko area is fantastic and has something for all.
This is a very nice hotel with spacious rooms and a very nice facility. One of the outside pools was not entirely private and since I could see vehicles passing on the road above. Presumably the passengers could see me. More disconcerting was the residence and hotel with windows facing the outdoor pool who could also presumable see into the pool area. Apart from that (and the water described below) this was a wonderful experience.
Comment from Hotel Management
24-May-2015 by n.yoshinari, Hotel Management
Thank you very much for your staying at our hotel. We regret that you’re not satisfied with the pool. I’m sorry. But we’re happy that you were satisfied with staying at our hotel except for the pool. We would appreciate it if you became the good memory. We’re looking forward to see you again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bangkok

Posted 21-Apr-2015
โรงแรมมีออนเซ็นให้บริการสะดวก สะอาด อุปกรณ์ครบ อาหารบริการเป็นบุฟเฟต์สไตส์ญี่ปุ่น อร่อย สะอาดมีความหลากหลาย
3 out of 5
Recommended
for Personal Event
by Christophfrom Zürich

Nice hotel in a horrible location

Posted 17-Feb-2015 on Hotels.com
Friendly reception, good (buffet) food, clean rooms renovated in Japanese style, spacious onsen. I could not get over the dreariness of the hotel's environment. This, and the fact that the hotel is a long way from anything is why I only give a 3/5 for the overall experience.
Comment from Hotel Management
18-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. You is the shame not satisfied. We can and will continue to work towards the best service. Thanks you.
2 out of 5
by A verified travellerfrom usa

If you're not from Japan, forget it

Posted 25-Dec-2014
Checking in was horrible. The overall idea first looks nice. The hostess ( in kimono ) first starts explaining what is what. SHE can speak almost NO English and my Japanese is very limited and she knows it. Nevertheless she whips through her spiel knowing full well we can't follow her. (SHE just wants to get it over with and not very politely either, but knowing we were foreign she could care less) if we were Japanese I'm sure she would have been a whole lot more polite. Dinner. ..the spread looks WOW but when you taste the sashimi, sushi, shrimp tempura, & meats it's LOW budget and tastes really bland. The desserts were good. Facilities including room were clean and comfortable. But for the price, you could get a lot more elsewhere. This place has the name, but I'll bet very few returning guests (including Japanese)
Comment from Hotel Management
18-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. It offers a guidance paper in English. Use the guidance paper, it should have been a clear explanation to you. We will continue to work towards a good service. Thanks you.
4 out of 5
Recommended
for Couples
by Marcusfrom Tokyo

Very well maintained onsen hotel

Posted 24-Nov-2014 on Hotels.com
Refurbished and well designed rooms. Location not the most convenient but the rooms offers a nice view. Great private hotsprings baths. Breakfast and dinner was buffet but of great quality.
Comment from Hotel Management
22-Mar-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. Dinner buffet, Japanese, Western, Chinese, etc., there are 70 types of prepared. I think happy seemed satisfied with your meal. When to travel to Japan of hot springs, also please come to our hotel. Thanks you.
5 out of 5
Recommended
by A verified traveller

Posted 04-May-2014 on Hotels.com
Comment from Hotel Management
16-Apr-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. When to travel to Japan of hot springs, also please come to our hotel. Thanks you.
5 out of 5
Recommended
by A verified traveller

晚餐很豐富

Posted 24-Feb-2014 on Hotels.com
下次去日光還是會想住 晚餐buffet很豐富
Comment from Hotel Management
22-Mar-2015 by yoshinari, Hotel Management
感謝您入住酒店。 通過準備可口的美食,我們都在等著你的到來。謝謝大家!
4 out of 5
Recommended
by Francofrom HONGKONG

Posted 14-Jan-2014 on Hotels.com
Comment from Hotel Management
16-Apr-2015 by yoshinari, Hotel Management
Thank you stay at the hotel. When to travel to Japan of hot springs, also please come to our hotel. Thanks you.
5 out of 5
Recommended
for Business Travellers
by fridafrom mexico

muy agradable

Posted 10-Aug-2013 on Hotels.com
El hotel es caro pero valio la pena ademas te dan desayuno y cena o por lo menos en verano
Comment from Hotel Management
23-Mar-2015 by yoshinari, Hotel Management
Gracias te alojas en el hotel. Mediante la preparación de una deliciosa cocina, estamos esperando a que venga. Gracias a todos!