Superior Double Studio with Air Purifier | Laptop workspace, blackout curtains, soundproofing, iron/ironing board

Reviews of Aparthotel AMMI Nice Massena (ex Ajoupa)

2 out of 5
Aparthotel AMMI Nice Massena (ex Ajoupa)
4 rue Masséna, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 402 out of 816 reviews" "
Rating 8 - Good. 295 out of 816 reviews" "
Rating 6 - Okay. 90 out of 816 reviews" "
Rating 4 - Poor. 19 out of 816 reviews" "
Rating 2 - Terrible. 10 out of 816 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ke

Liked: Cleanliness, amenities, property conditions & facilities
The price afforded! Super safe area and the best location at the city.clean and comfortable! Will be back.
Stayed 2 nights in Dec 2023
Response from Team AMMI Nice Massena on 15 Dec 2023
Thank you for your comment, we are glad you enjoyed your stay, especially the comfort of your studio and our location in the heart of the city. We hope to see you soon again _

4/10 Poor

Kim

Liked: Cleanliness, room comfort
Nice but not 4 star
Great location but marred by old disused scaffolding outside the window. Stayed in one bedroom apartment next to the hotel and it was far too expensive for the quality of the place. In need of maintenance eg lock and handle in bathroom fell off. This was not a four star hotel.
Stayed 2 nights in Oct 2023
Response from Team AMMI Nice Massena on 4 Dec 2023
Dear Kim, we are sorry your stay did not match your expectations, we are a 2 stars aparthotel and we do our best to give the best services to our guest, we are sorry you had problems with the facilities in your apartment, please believe that if we had know this during your stay we would immediately asked our technicien to fix it, after your departure our cleaning team reported this issue to us and so we fix it right away, we are sorry the scaffolding bothered you, this work is required for the safety and maintenance of the building and it is beyond our control, nonetheless we are glad you liked our location.Best regards

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Initial experience when we arrive was not good. I was called and asked if we were arriving before or after 8:30 and i said after. The person checking us in was not very friendly or happy as it looked like she had to wait for us to arrive and was not very helpful with showing us the apartment. Then the worst experience was that there were cockroaches seen in the bedroom and in the kitchen. I would not recommend this aparthotel to anyone.
Stayed 5 nights in Sep 2023
Response from Team AMMI Nice Massena on 8 Nov 2023
Dear Christine,We are saddened to read that your stay with us didn't fully meet your expectations, as our reception is open until 8pm it is very important for us to know our guests time of arrival to prepare at best their stay, we are sorry your check in was not a nice experience, we assure you this is an isolated case; customer satisfaction is a priority for us and we will re-evaluate our welcome techniques with our team, we apologise for the cockroaches present in your apartment we are located in the very center with restaurants around and for this reason we are very careful with the cleaning, we assure you this too is an isolated case and we thought that apart from this issue everything had gone well for you as we intervened straight away as soon as you notified us the problem by cleaning up and applying a special product and as you didn't report no negative points during the rest of your stay other than the cockroaches.Please believe we did our best to make your stay a pleasant one and remain at your disposal for any information you may need.Best regards,

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They really care about your experience here, the staff went above and beyond any care I’ve received from a hotel. The rooms were nicely updated, and it was very clean. The only thing was it was a bit difficult to find because it’s on the third floor and there are only small signs outside, but well worth it. I would definitely stay here again
Stayed 3 nights in Sep 2023
Response from Team AMMI Nice Massena on 23 Oct 2023
Thank you Laura for your comment, we are glad that you enjoyed your stay with us, we are sorry for the signs, as we are tenants in the building we are not allowed to put big signs, but we will work on giving best information on the location of our reception.We wish you a lovely day and hope to have again the pleasure of welcoming you again

6/10 Okay

Romain

Liked: Cleanliness
No aminities in the room. So much noice from the plombery in the room. The reception gave me a wrong code to get inside the hotel when the reception is closed. The location is perfect otherwise, located in Masséna.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Team AMMI Nice MAssena on 8 Oct 2023
Thank you for your note, we will be happy to welcome you again _

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness
Little but lovely. Slightly hard to find!
Stayed 2 nights in Sep 2023
Response from Team AMMI Nice Massena on 1 Nov 2023
Thank you zoe for your comment, we are sorry if you encountered some difficulties to find us, we will transmit this to our manager so we can improuve our information online.nonetheless we are glad that you enjoyed your stay with us and will be happy to have you again _

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing location
Stayed 6 nights in Sep 2023
Response from Team AMMI Nice Massena on 8 Oct 2023
Thank you for your note, we will be happy to welcome you again _

10/10 Excellent

Marie-Claude

Stayed 2 nights in Aug 2023
Response from Team Ammi Nice Massena on 9 Sept 2023
Dear Marie-Claude,Thank you very much for the excellent review! We hope to see you again.Best,

10/10 Excellent

Anoop

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, spacious rooms
Stayed 3 nights in Jul 2023
Response from Team Ammi Nice Massena on 16 Jul 2023
Dear Anoop,Thank you very much for the excellent review. We are glad you were satisfied. We hope to see you soon.Best,

10/10 Excellent

Alexis

Stayed 1 night in Jul 2023
Response from Team AMMI Nice Massena on 7 Jul 2023
Dear Alexis,Thank you so much for the excellent note! We are glad you had a great stay with us.We are looking forward to welcome you again.Best,

10/10 Excellent

Callum

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable stay. Very close to all the key spots of Nice with easy walking distance to Promenade. Staff very helpful and accomodating
Stayed 3 nights in Jun 2023
Response from Team Ammi Nice Massena on 25 Jun 2023
Dear Callum,Thank you so much for the excellent review!We are glad your stay was confortable and you liked our location as our staff. We are looking forward to welcome you again.Best regards,

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Team Ammi Nice Massena on 25 Jun 2023
Dear Chris,Thank you so much for the great rating!Hope to see you again.Best regards,

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good option in the heart of Nice, fantastic location. Friendly staff. The property doesn’t have parking available, which was a challenge with a car, however managed using public car parks. Large rooms. Hotel trying to be more sustainable which is nice, need to ask day in advance is want new linen etc
Response from Team Ammi Nice Massena on 25 Jun 2023
Dear Darren,Thank you very much for this lovely review. We appreciate you liked the location and the staff. For the parking we are in a pedestrian street in the heart of Nice so it is not possible to have a parking.We hope to see you soon.Best,

10/10 Excellent

Satomi

Travelled with partner
Spacious well designed unit. Nice view. Top quality service by friendly staff. We were so happy staying there.
Stayed 2 nights in Jun 2023
Response from Team AMMI Massena on 16 Jun 2023
Thank you Satomi for your comment, we are glad to read that you enjoyed your stay with us and that you appreciated the comfort of your studio and the kindness of our team.We hope to have the pleasure of welcoming you again in our beautiful city of Nice

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic Location, great rooms, perfect place to stay
Stayed 1 night in Jun 2023
Response from Team AMMI on 16 Jun 2023
Hello Gretchen, thank you for your comment, we are glad to read that you enjoyed your stay with us and that you appreciated our location and your studio. Our team will be happy to welcome you again in our city of Nice

10/10 Excellent

Emilija

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, close to transit and beach, right in the middle of everything
Stayed 2 nights in Jun 2023
Response from Team AMMI Nice Massena on 11 Jun 2023
Dear Emilija,Thank you very much for your lovely review! We are glad you appreciated our location in our lovely city! We are looking forward of welcoming you again.Best,

10/10 Excellent

Adelaide

Stayed 3 nights in Jun 2023
Response from Equipe AMMI Nice Massena on 11 Jun 2023
Chère Adelaide,Merci beaucoup pour cette excelente note! Au plaisir de vous accueillir à nouveau.Cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great stay in Nice Old Town
Very well located flats in Nice Old Town. Staff was great and very helpful.
Stayed 1 night in May 2023
Response from Team Ajoupa on 4 Jun 2023
Dear Guest,Thank you so much for your comment. We are happy that you enjoyed your experience with us. It is pleasant to see that our staff was very helpful to you. We would be glad to meet you again soon !

10/10 Excellent

Sana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Team Ajoupa on 4 Jun 2023
Dear Sana,Thank you so much for your grade, it means a lot to us. Pleasure meeting you again soon.

6/10 Okay

vanessa

Liked: Cleanliness
Disliked: Amenities
Tv with no English channels - no news channels !!! … they did try and fix it but with no luck .., so they just gave up .. first room was tiny but they were nice and did manage to change rooms . As we were leaving it would have been nice for reception behind desk to say goodbye etc as it’s all meant to be a personal stay and not a big hotel - all not quite there yet
Stayed 4 nights in Apr 2023
Response from Team AMMI Nice Massena on 11 Jun 2023
Dear Vanessa,Thank you very much for taking the time to write us a review, it's very important to us as we strive to always improve our service.Please accept our sincere apologies about not being able to fix the english channels, our team has been working diligently to address the issue and find a resolution. However despite our best efforts, we have encountered unexpected technical complexities that have hindered us from achieving a timely fix.We are glad that you appreciated that our team gave you another room which was better for you. Regarding the goodbye we assure you that it was not intentional and does not reflect our usual level of service. Once again we are sorry for not being able to say goodbye during your checkout.We look forward to the opportunity to host you again in the future and provide you with the exceptional experience you deserve. Yours sincerely,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well located, clean and with a friendly staff
Stayed 3 nights in Apr 2023
Response from Team Ajoupa on 7 May 2023
Thank you Stuart, we are happy that you liked your stay in our hotel specially its location and the kindness of our team, we hope to see you again soon in our beautiful town.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, clean, comfortable, really excellent facilities, friendly helpful reception staff. Honestly, this place is absolutely ideal.
Stayed 3 nights in Apr 2023
Response from Team Ajoupa on 7 May 2023
Thank you Sarah for your nice comment, we are glad that you enjoyed your stay with us especially the confort of your studio and the kindness of our team, we will be very happy to welcome you again

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023
Response from Team Ajoupa on 7 May 2023
Thank you for your note

10/10 Excellent

Xue

Liked: Cleanliness, amenities, property conditions & facilities
Great centrally located no-frills apartment. I stayed in the single studio, which has everything you could need(hob, pots and pans, plates and microwave) for self-catering stay should you want to. Bathroom good size, clean and functional. Shower cubicle could use an update but worked well enough. Rooms are not automatically cleaned every day, but you can request it from the reception. The location is excellent, close to the beach, old town and tram stops just round the corner. For the price I thought it was excellent value
Response from Team Ajoupa on 7 May 2023
Thank you Xue for your comment, we are happy that you liked our hotel's location and the confort of your studio, we hope to welcome you again soon in our beautiful city

8/10 Good

Stephanie

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Team Ajoupa on 7 May 2023
Thank you for your note stephanie, we will be happy to welcome you again in our beautiful city.

10/10 Excellent

Ja

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Team Ajoupa on 13 Mar 2023
Thank you Ja for your note, we are happy that you enjoyed your stay with us, we hope to have the pleasure of welcoming you again soon in our beautiful town :)

10/10 Excellent

Gisele

Stayed 1 night in Jan 2023
Response from Team Ajoupa on 26 Feb 2023
Thank you Gisele for your great note, we are glad that you liked our hotel and our city, we hope to see you soon! again at Ajoupa _

8/10 Good

Aleksandar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2023
Response from Team Ajoupa on 26 Feb 2023
Thank you Aleksandar for your note, we are glad that you enjoyed your stay with us and will be happy to welcome you again

8/10 Good

Michal

Liked: Cleanliness, room comfort
Nice place at good location
Well equipped apartment, perfect location in the centre. Nice staff. Bad positionning of bathroom furniture right in front of toilet so there is no room for legs to fit.
Stayed 2 nights in Dec 2022
Response from Team Ajoupa on 14 Jan 2023
Thank you Michal for your comment, we are sorry to read that the toilet wasn't to your liking, if we had known we could have proposed you to change in a studio with another arrangement following our availabilities, each one of our studios are different and possess various spaces, do not hesitate to share with us any thoughts you may have during a futur stay, our team is always ready to intervene and find the best solution for our guest, nonetheless we are glad that you liked our studios equipment, our location and the kindness of our team.We hope to welcome you again, soon! at Ajoupa

10/10 Excellent

Manohar

Stayed 3 nights in Nov 2022
Response from Team Ajoupa on 3 Dec 2022
Merci Manohar pour votre note, nous sommes ravis que vous ayez apprécié notre Apart'hôtel, à bientôt chez Ajoupa

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, room comfort
Wonderful apartment hotel.with professional staff.
Wonderful stay, beautiful apartments with a first class and professional reception ladies. I can highly recommend these apartments. I will return . Thank you Ajoupa apartments.
Stayed 1 night in Nov 2022
Response from Team Ajoupa on 3 Dec 2022
Thank you Anthony for your comment, we are glad that you enjoyed your stay with us and the kindness of our team, we hope to see you soon again in our beautiful city of Nice

10/10 Excellent

David

Liked: Cleanliness, room comfort
Excellent studio apartment
Excellent studio apartment. Situated right in the middle of the city on a pedestrian mall. Apartment is in an older building, but it is clean and comfortable. WiFi works well, kitchenette is well appointed, bathroom is spacious and clean (show cubicle is on of the few we have come across in Europe that does not leak), A/C works well. Reception is situated in a different building across the street (easy to find). Staff are very friendly and helpful. The apartment is in an excellent location. Restaurants and bars everywhere, 5 minute walk to the Nice historical centre, 5 minute walk down to the beach, tram station on the corner for easy access to the train station. There is nothing about this apartment not to like. We liked it so much we stayed an extra 5 nights.
Stayed 5 nights in Oct 2022
Response from Team Ajoupa on 3 Dec 2022
Thank you David for this great comment, we are glad that you liked our hotel location, all our services and the kindness of our team, we hope to see you soon again in our beautiful city

10/10 Excellent

David

Liked: Cleanliness, room comfort
Excellent studio apartment
Excellent studio apartment. Situated right in the middle of the city on a pedestrian mall. Apartment is in an older building, but it is clean and comfortable. WiFi works well, kitchenette is well appointed, bathroom is spacious and clean (show cubicle is on of the few we have come across in Europe that does not leak), A/C works well. Reception is situated in a different building across the street (easy to find). Staff are very friendly and helpful. The apartment is in an excellent location. Restaurants and bars everywhere, 5 minute walk to the Nice historical centre, 5 minute walk down to the beach, tram station on the corner for easy access to the train station. There is nothing about this apartment not to like. We liked it so much we stayed an extra 5 nights.
Stayed 3 nights in Oct 2022
Response from Team Ajoupa on 28 Oct 2022
Thank David for your comment, Our team is very happy to read your comment and to now that you enjoyed our studio and our location. We will be very happy to welcome you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022
Response from Team Ajoupa on 16 Oct 2022
Thank you for your note, we are glad that you liked our Apart'hotel, we will be happy to welcome you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Location and staff everything good
Stayed 2 nights in Sep 2022
Response from Team Ajoupa on 8 Oct 2022
Thank you for your comment, we are glad that you liked our hotel location and the kindness of our team, we will be very happy to welcome you again

8/10 Good

Serdar S.

Liked: Cleanliness
What you get if you don’t splurge in Nice.
Good location, friendly staff, very old building with a couple of floors run as an apart-hotel. Washing my face or brushing my teeth without making a mess or getting injured was the greatest challenge. (The sink is the size of a hand and there is a shelf right over it!) The kitchenette is more ette than kitchen. The furniture.. What furniture? Remember to ask for the gate code or you may have to sleep the night out. (After that the room will look much better ;)
Stayed 7 nights in Aug 2022
Response from Team Ajoupa on 14 Oct 2022
Dear Mr Serdar, we want to thank you for your feed back, which is very important for us! We are happy that you enjoy our location and our friendly staff. Do not hesitate to contact us next time so we can visit you another apartement if you need. All our apartements and studios are differents, so we will be very happy to find you something that you will apreciate more next time! Thank you to share the important information about late arrival and do not hesitate to contact us if you arrive after 8pm.

4/10 Poor

Carolyn

Stayed 2 nights in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Perfect
A cozy, comfortable and well-run studio apartment hotel, just minutes to the beach and Place Masséna. Terrific reception and customer service, strong wifi, and surprisingly quiet. Definitely recommended!
Stayed 2 nights in Jul 2022
Response from Team Ajoupa on 28 Jul 2022
Thank you so much Michael for your comment, it is very important for us, we are glad to read that you liked our hotel and our service and we will be very happy to welcome you again, see you soon at Ajoupa**

6/10 Okay

Susan Sanchez

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The big apartment (upgrade) was very nice, also the apartments are very good located. Before the upgrade we were in a small apartment where the mattress was very hard. One day before my check in I got an email with a promotion link that I could upgrade to a big apartment for 10 euro per night when I realized it was not available anymore, but I could make the change when apartment was empty. They charged for this upgrade the double 20 euro it is not so expensive but it did not match with the promotion of the link. The link already expired so we could not show this anymore.
Stayed 5 nights in Dec 2021
Response from team ajoupa on 29 May 2022
Dear Mrs. Sanchez, thank you for your comment, we are glad that you enjoyed your stay with us and the comfort of our studios, we always set up promotional links with limited special offers for our guest, we are deeply sorry that you missed the promotion link, we hope to have the pleasure to welcome you again and make you profit of a free upgrade for a better stay (offer subject to availability)

10/10 Excellent

Joseph

Liked: Amenities, property conditions & facilities
Excellent location, the best breakfast ever, the mattress was extremely confortable . Charming room, old and well preserved building.
Stayed 2 nights in Nov 2021
Response from Ajoupa Team on 13 Mar 2022
Thank you Joseph for your comment, we are happy that you liked our hotel and its facilities, we will be very happy to welcome you again in our beautiful city of Nice

10/10 Excellent

RC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is fantastic. The staff is very helpful. There is street noise at night so you may want to request an inside studio.
Stayed 6 nights in Oct 2021
Response from Team Ajoupa on 9 Nov 2021
Thank you RC for your comment, it means a lot to us ! Hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Location fabulous
Excellent location. Clean and convenient apartment.Nice staff. Will stay again.
Stayed 3 nights in Sep 2021
Response from Ajoupa Team on 9 Nov 2021
Thank you for your comment, it means a lot to us. We are happy that you liked the hotel. We will be very happy to welcome you next time.

8/10 Good

ROGER

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021
Response from Isabel on 17 Aug 2021
Dear Roger! all the Ajoupa team are very happy that you have enjoyed your stay in Nice and at Ajoupa! Regards

10/10 Excellent

Cosette

Liked: Cleanliness, room comfort
Amazing place
Perfect location, very good rooms, friendly and helpful staff :) I had the room with the kitchenette so I prepared food, I worked remotely from my room, and it was in the center of Nice so I went after and did some sightseeing. And it's 5min walk from the beach! This is all I needed for a good price. Thank you Ajoupa!
Stayed 3 nights in Jun 2021
Response from Isabel on 15 Jul 2021
Dear Cosette, first of all thank you very much for your kindly comments. We hope to see you again in Nice and at Ajoupa! Best regards

8/10 Good

LAUREN ELLIS

Stayed 3 nights in Sep 2020
Response from Isabel on 14 Oct 2020
All the Ajoupa team thank you and wish to see you again in Nice and at Ajoupa! Regards

6/10 Okay

Erica

Liked: Cleanliness, room comfort
Good value and location
A decent place with all amenities and excellent location. The parking was a problem and the lady at the front desk was unable to explain the process and when presented when questions, she because upset and told me everyone else understood.
Stayed 4 nights in Sep 2020
Response from Silviya on 21 Sept 2020
Hello Erica, Thank you for taking your time to leave a review on your experience at Ajoupa's. Sorry about any misunderstanding concerning the car park, any misleading explanation from our staff member was unintended. We hope, despite this inconvenience, you've found your stay with us very pleasant. We are indeed ideally located in the heart of Nice, and try to provide the best services to our guests. We are looking forward to see you again soon and until then stay safe. Dearest Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2020
Response from L’équipe Ajoupa on 6 Apr 2020
Cher hôte, Nous vous remercions pour cet aimable note. Nous sommes enchantés que vous ayez apprécié notre Apart’hôtel dans le centre de Nice. Ce serait une joie de vous recevoir de nouveau.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to beach, shops, bars and the old town. Yet amazingly quiet when inside. Great comfy beds for a lovely sleep. All the kitchen equipment you need. Clean and safe. And great, modern interior to the suite itself. Perfect place for a trip to Nice. And the staff were SO helpful too!
Stayed 4 nights in Feb 2020
Response from Isabel on 27 Feb 2020
Dear Guest, thanks for the comments! We do our best to make your stay unforgettable! REgards

8/10 Good

Maciej

Liked: Cleanliness, staff & service, room comfort
Fabulously convenient
It would be impossible to find a better value for money hotel right in the centre of Nice. The staff are fantastic, knowledgeable and extremely helpful. The bedding was first class so I slept exceptionally well. The rooms are small but why come to Nice if you want to spend time in a room. The main railway station is within walking distance and the light rail is a 2 minute walk away. More shops and restaurants than yo would ever need and to get to the Promenade is only a 5 minute walk. I'd stay here again.
Stayed 5 nights in Feb 2020
Response from Silviya, Manager Follow us on Facebook and Inst on 20 Feb 2020
Dear Maciej Thank you for taking the time to leave such a positive review of your recent stay. It is a pleasure to know that you enjoyed your stay with us and that you benefited from a great night's sleep. We sincerely appreciate your detailed comments and thank you for the recommendation. Knowing that you would return is our greatest reward. We look forward to welcoming you back. Kind regards, Silviya, Manager Follow us on Facebook and Instagram!