The service was not good. Chuyen at the front desk was the only one interested in providing help. She did her best to sort out any issues, but her colleagues did their best to screw it up. Nobody informed us of the facilities, amenities, how to rent a bicycle, play golf, or anything else that might be available upon check-in or at any other time during our stay. Great swimming pool at the main hotel. Definitely a highlight. Bamboo Wings restaurant did a good job as well. Good property, but maybe 2 star service. Not sure how they consider this to be an "International" 5 star resort.