Exterior

Reviews of Holiday Inn Express & Suites Newport News, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Newport News, an IHG Hotel
943 J. Clyde Morris Blvd, Newport News, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 283 out of 630 reviews" "
Rating 8 - Good. 208 out of 630 reviews" "
Rating 6 - Okay. 82 out of 630 reviews" "
Rating 4 - Poor. 28 out of 630 reviews" "
Rating 2 - Terrible. 29 out of 630 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rashell

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We asked for service but no one ever came!
Stayed 4 nights in Mar 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 2 nights in Mar 2024

10/10 Excellent

Rendell

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Mar 2024

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People here were super nice
Stayed 2 nights in Feb 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is easily accessible once you figure out the entrance. It is quiet and safe. The exterior is backed to the woods. It is very pretty.
Stayed 3 nights in Feb 2024

8/10 Good

Stephanie

Stayed 1 night in Feb 2024

10/10 Excellent

catherine

Travelled with family, Business traveller
Liked: Amenities
OMG! Amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel. The gentleman you checked us in was very friendly and we had a good laugh together.
Stayed 1 night in Feb 2024

10/10 Excellent

Keir

Stayed 1 night in Jan 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Demond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall anfine experience. Staff was very good and professional. Room a little dated, bit overall fine. Mattresses were a little firm. Breakfast was ok. The pancake maker was broken and eggs were cool, but a good selection so it was ok. Overallnit was better than average but not great. Id stay againnfor quicknovernight, bit not an extended stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Keir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good breakfast.
Stayed 1 night in Jan 2024

8/10 Good

JIN

Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Stayed 1 night in Dec 2023

2/10 Terrible

Janice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The outside of the hotel was dirty, trash can windows, floors, etc. The gentleman who checked us in didn't give eye contact and acted off. Our room air was fine at first, then stunk of bad food. We were told the air vents were the cause because it was likely taking the smell from another room. The smell continued to get worse.amd we had to change rooms. There was still food and trash left from previous guests under the bed (chips and receipts).
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!😊
Stayed 2 nights in Dec 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy
From the moment i walked in the door I felt welcome. A bright smiling face was there to greet me and make sure everything was taken care of. Getting to the room was simple and the room itself was clean comfy and cozy. I’ll stay here again for sure!
Stayed 1 night in Dec 2023

10/10 Excellent

Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good swimming pool. Comfort bed.
Stayed 1 night in Nov 2023

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convienent from interstate. Some good restaurants in area

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023

8/10 Good

Bridgette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Met all expectations.
Stayed 2 nights in Nov 2023

2/10 Terrible

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bernard Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

kimberly

Stayed 2 nights in Oct 2023

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff at front desk and breakfast staff were very nice and friendly. Room furniture was old and carpet was stained. I worked for our purpose of a one night passing through stay,
Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Stayed 2 nights in Dec 2022

10/10 Excellent

Helen

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!! Katie gave us excellent service from the time we walked in the door to check in. Breakfast was 100% on point each morning. Overall excellent place to stay. My husband and I will be staying here again when we are back in Virginia
Stayed 2 nights in Sep 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was superb had a issue with the TV but front desk handle the situation like a pro
Stayed 2 nights in Aug 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Sarina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible rooms- smelled horrible, room not cleaned properly, linen on the beds was not clean. I couldn’t believe that the hotel room was this terrible 😞
Stayed 4 nights in Aug 2023

8/10 Good

Anthony

Air in the room was damp
Stayed 1 night in Aug 2023

4/10 Poor

Zelina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Employees are great. Hotel is gross The carpet is disgusting The bathrooms are dirty The ceiling is dirty Listen to my mistake Find a more comfortable hotel to stay in so you can enjoy your time in VA
Stayed 3 nights in Aug 2023

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haley, Rona and the manager David were exceptional! Because of them I booked another Holiday Inn for our next stop on our 14 day road trip. Hopefully the staff and facilities there will be a wonderful experience as well!
Stayed 3 nights in Aug 2023

10/10 Excellent

Linda

Stayed 1 night in Aug 2023

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023

8/10 Good

Catrena Jaynes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our first room was great then the next night the air conditioner starting making a horrible noise and we had to move to a smaller room which was less room.. but we managed. The Morning breakfast was not that great.. No milk one day and there was never any sugar for the oatmeal and the pancake maker didn't work... I can't blame the worker.. she worked hard and keep saying she was sorry they didn't have stuff to put out and things didn't work so not her fault, but as I said she worked hard to keep what she had out and things clean..
Stayed 4 nights in Jul 2023

6/10 Okay

Laurel

Stayed 1 night in Jul 2023

8/10 Good

Mounir

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Norma

Liked: Staff & service, property conditions & facilities
Nice and clean. Haley was so sweet helping us check in plus info about eating places Love the Dove products. That is a plus
Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 3 nights in Jul 2023

8/10 Good

Md, Potomac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great, except breakfast! Clean property, some upkeep needed in the elevator but room was clean and spacious with plenty of surfaces and storage. Continental breakfast is ok but refrigerated banana isn’t ideal and found no black tea!
Stayed 1 night in Jul 2023

6/10 Okay

Salim

Travelled with family
Very mediocre. Appropriate for families, but don't expect anything remarkable about the property.
Stayed 2 nights in Jun 2023

8/10 Good

Kelly

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation get away to visit Family
This was a very nice hotel. The first time I walked on clean carpet with no stains. The bed and pillows were comfortable, the room was spacious, the decor was inviting and bacon was excellent. The pancake maker was a plus. The carry and go bags were convenient. From the front desk, to housekeeping, the those who prepared breakfast were friendly. I love the scent in the atmosphere getting off the elevator. My Granddaughter loved the indoor pool. This will be my hotel of choice when i visit.
Stayed 5 nights in Jun 2023

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Significant dining options. Too much traffic noise while in room
Stayed 1 night in Jun 2023