Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Lincoln

Decent hotel but poor room

Posted 16-Dec-2014
Hotel was easy walking distance to town and station. We booked a king size room but found that the distance between the left hand side of the bed and wall meant I had to turn sideways to get down the side of the bed. There were also pictures on the wall which further reduced the space. I am not overweight so having to turn sideways was irritating and tricky to get up in the night.When I mentioned this to the staff they said that all the rooms were the same and they had received similar feedback so it was not particular to our room. The only way to have more space would have been if we had booked a suite according to the staff. Apart from this the location , staff and breakfast were all excellent. Sorry to say the room layout means we would not stay again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Belfast NI

Very convenient to city centre

Posted 03-Dec-2014
We arrived at 10.00 am and the staff very kindly found a room ready. A very comfortable room, very clean with ironing board. Breakfast was a buffet and was just ok.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom durham

Ideal hotel close to all amenities

Posted 24-Nov-2014
Pros: Ideal location for the football and metro arena.l
Location: Location excellent for everything (football shops Chinatown arena)
Hotel very good. Food very good in the shark bar..Hotel staff very pleasant and helpful.
2 out of 5
by A verified traveller

Why did I stay? - I should have gone to the Hilton

Posted 05-Nov-2014
I made a mistake by staying here, I won't repeat the mistake.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great position, good value and excellent hotel.

Posted 10-Oct-2014
Very central and handy for Station,shops,entertainment and football stadium.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bordeaux

family stay

Posted 07-Oct-2014
Pros: The family suite was very comfortable, clean, spacious and warm. We were at the end of the corridor room 202. Very quiet. A clean, modern hotel.
Cons: The music/noise level was a little high when we were dining in the resto/bar. My son would disagree with me. To be fair we were late to eat.
Location: Vibrant city. Hotel close to China town, Eldon Square, city centre for shopping. Disappointing are the very dirty and littered streets of Newcastle
The reception staff were very welcoming, efficient and helpful. We were a late arrival and they provided us with a spacious family suite. Bright, smiling, fun, nothing was too much trouble for these girls. We dined in the resto/sport bar attached to the hotel which our 6 year old son loved. Again the staff/service were outstanding in every way. I have to complement the chef who prepared my food perfectly, exactly how I asked but with an interesting twist. Attention to the kids seemed to be a great pleasure for the service.
3 out of 5
Recommended
for Couples
by A verified travellerfrom yorkshire

A basic city hotel

Posted 29-Sep-2014
Pros: location
Basic and functional There is no quiet lounge area, the public bar is very noisy
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel would come again

Posted 24-Sep-2014
Enjoyed the whole room apart from the pillows. They were lumpy and very uncomfortable. Which resulted in a bad sleep.
4 out of 5
Recommended
by A verified traveller

Muy buen servicio y buen desayuno

Posted 20-Sep-2014 on Hotels.com
Estuvimos una noche y esta bien ubicado el hotel, el servicio excelente muy atentos, nos hicieron comida gluten free, y la habitaciĆ³n aceptable, aunque un poco descuidadas.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 15-Sep-2014 on Hotels.com