Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom Chester

Business stay

Posted 26-Jan-2015
Pros: Staff, facilities, decor, location, bar.
Cons: Heating!!!
Location: Shopping, business, restaurants, arts, sightseeing, lots of stuff!
Only one thing spoiled my stay at the Sandman, or two if you're being picky! Firstly the temperature in the room was way below comfort levels. For such a modern building this was very surprising, but thankfully there was a hefty air con/heater in the room. Unfortunately this was far too noisy to use overnight. So no radiators, no other form of heating (apart from the towel rail in the bathroom!), but for noisy, energy intense air con blowers??? But for the heat/noise issue the Sandman is an outstanding hotel, but I won't stay here again during winter!
3 out of 5
for Everyone
by A verified travellerfrom singapore

Expedia bookings

Posted 25-Jan-2015
Nice room but the lower floor noisy.I get the impression internet bookings get lower floor.
5 out of 5
for Business Travellers
by A verified traveller

Freundlicher Service in allen belangen

Posted 21-Jan-2015
Location: Zentral zur innenstadt, überblick über newcastle united fc stadium.
Angenehmer aufenthalt. Check-out Zeit war 12Uhr, wurde problemlos auf 2Uhr erweitert.
5 out of 5
for Everyone
by A verified travellerfrom Workington

Great hotel & staff were incredible.

Posted 15-Jan-2015
Brilliant stay. Highly recommend this hotel to everyone.
5 out of 5
for Everyone
by A verified traveller

Brilliant stay

Posted 05-Jan-2015
Pros: Everything
Location: Very close to St James park and close to the town and pretty central in the Newcastle town
Was an amazing hotel with lovely view of saint James park definitely would recommend to anyone who would like to stay in Newcastle utterly fabulous hotel.
2 out of 5
by A verified travellerfrom Lancashire

Sandman Newcastle

Posted 31-Dec-2014
Pros: Nothing
Cons: Take car park bookings in advance for hotel residents. Have a dedicated bar/lounge/restaurant for hotel residents & bone fide guests only
Location: Close to the Newcastle FC ground and Chinatown.
ZERO car parking space on arrival (not available for pre-book either) as it's only on a first come basis (not very efficient) - I had to park in the local NCP car park a few streets away (definitely an 'aarrgghh' walk if it had been raining). Hotel 'bar/lounge' was actually an annexed pub next door which also had another entrance off the street - this made for a zoo-like atmosphere with overcrowding and definitely not a place to eat or enjoy a quiet 'read of the paper' after a long drive. No room available on arrivel (3:20 pm) and put in a 'suite' after a 15 minute wait at the front desk- which turned out to be a self catering room with a sink/drawers/cupboards etc - not very comfortable for a single traveller at all. Food menu limited and expensive for what it was (£11 for a burger on room service - where I was forced to eat as I couldn't get anywhere in the so-called 'gastro-pub).
5 out of 5
for Everyone
by A verified travellerfrom belfast

Footy luxury trip

Posted 27-Dec-2014
Pros: friendly staff lovely room convenient location spotlessly clean
Cons: nothing
Location: I was using it to attend the football match over the road
I selected this hotel as it was just over the road from St. James park. It turned out to be a quality hotel which was a great bonus Good times
3 out of 5
by A verified travellerfrom Lincoln

Decent hotel but poor room

Posted 16-Dec-2014
Hotel was easy walking distance to town and station. We booked a king size room but found that the distance between the left hand side of the bed and wall meant I had to turn sideways to get down the side of the bed. There were also pictures on the wall which further reduced the space. I am not overweight so having to turn sideways was irritating and tricky to get up in the night.When I mentioned this to the staff they said that all the rooms were the same and they had received similar feedback so it was not particular to our room. The only way to have more space would have been if we had booked a suite according to the staff. Apart from this the location , staff and breakfast were all excellent. Sorry to say the room layout means we would not stay again.
5 out of 5
for Everyone
by A verified travellerfrom Belfast NI

Very convenient to city centre

Posted 03-Dec-2014
We arrived at 10.00 am and the staff very kindly found a room ready. A very comfortable room, very clean with ironing board. Breakfast was a buffet and was just ok.
5 out of 5
for Everyone
by A verified travellerfrom durham

Ideal hotel close to all amenities

Posted 24-Nov-2014
Pros: Ideal location for the football and metro arena.l
Location: Location excellent for everything (football shops Chinatown arena)
Hotel very good. Food very good in the shark bar..Hotel staff very pleasant and helpful.