Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Couples
by A verified traveller

Grand old hotel, very central.

Posted 11-Nov-2014
Pros: Situation. Grandness/character.
Cons: More drawer space in the bedroom. Provision of face flannels. Soap dish.
Location: Very central. Plenty of exhibitions, theatre, etc.
Pleasant enough and conveniently situated. Could have done with drawer space in the room, as well as hanging space.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Reasonable central hotel but a bit tired & noisy

Posted 03-Nov-2014
Pros: Good location. Leisure centre was ok. Nice toiletries. Nice touch to have juice & snack in room fridge instead of extortionate minibar.
Cons: The decor. Sound proofing. Better leisure centre facilities.
Location: Central Newcastle with everything the town has to offer (lots of bars and clubs in particular!)
I stayed for business over the weekend. The hotel is fairly old and the decor is a little tired. The staff were friendly and helpful. The room was ok although again the decor was a little tired. The main problem was noise - from outside the hotel predominantly but also the hotel itself was quite noisy throughout the night. I understand that a central location will always be noisy, but it is worth bearing in mind if you want some peace and quiet. My earplugs were a necessity in getting to sleep. The swimming pool / leisure centre was in a separate building outside the hotel and was quite small and a bit poky - it was very odd having to walk up and down stairs to be able to get to the wet area from changing rooms. Having said that the facilities that we used (pool and jacuzzi) were fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great overnight stay

Posted 31-Oct-2014
Pros: Comfort, beautiful decoration / structures.
Cons: Happy as it is
Location: The hotel is straight in the centre of Newcastle and there's plenty to do around there within a short walk distance.
We checked in in late night after a long flight and the staff was really welcoming, friendly, delivered quickly all the due information and processed my check in smoothly. The Hotel looks great and the rooms are really comfortable. All the facilities that we used were top notch, but we didn't have time to use the swimming pool and the sauna, as the day after we had to leave, but we were really sad that we had to miss that.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Nice hotel bit noisy

Posted 18-Oct-2014
Hotel staff are lovely and friendly, rooms very clean. I booked a superior double but as it was on forth floor it's a little smaller than other rooms on lower floors. Our room was at the back so the noise from the station was rather loud.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Northumberland

ROOMS

Posted 07-Oct-2014
Pros: The Shower and complimentary bathroom items. The Breakfast was very nice and worth getting up for.
Cons: If a room change has to be made due to no fault of the guest then the guest should be given the same standard of room as the original
Location: Very central location. Beside the Central Station and lots of bars and restaurants in the area. The Theatre Royal and Times Square very near.
I was allocated a lovely room - Spacious and good view of the front of the hotel. The toilet would not flush and I advised reception and I was moved to a different room. The room I was moved to was of much inferior standard than the first allocated room. I was very disappointed as I thought I would get the same standard of room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Carlisle

Splendid hotel

Posted 06-Oct-2014
Great hotel, excellent staff, room was amazing. I booked a single room and received a room with 3 double beds
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 30-Sep-2014
Very nice hotel, really enjoyed the food. Room's very comfortable and very clean.
4 out of 5
Recommended
for Everyone
by A verified traveller

Weekend break

Posted 29-Sep-2014
Convenient location and although lively area we were not disturbed by any noise
5 out of 5
Recommended
for Everyone
by A verified traveller

nice, great location but!

Posted 05-Sep-2014
I loved it but I hated the parking facilities and the rules at night, you can't bring in your car late because they close the gate, so you have to knock on the door and then they will open it to you!!!
2 out of 5
by A verified travellerfrom Yorkshire

Faded elegance

Posted 05-Sep-2014
The hotel is very central, and great for transport links and bars and restaurants. The gym and pool were great, but I found the rooms suffered from street and construction noise, and a lingering smell of cigarette smoke.