Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

convenient for the station and metro

Posted 22-Nov-2014
Pros: convenience
Location: very central
good . staff very friendly. much nicer than a faceless brand
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel pleasent staff

Posted 20-Nov-2014
I had a great experience in this hotel and would recommend this hotel to all my friends
3 out of 5
Recommended
for Couples
by A verified traveller

Grand old hotel, very central.

Posted 11-Nov-2014
Pros: Situation. Grandness/character.
Cons: More drawer space in the bedroom. Provision of face flannels. Soap dish.
Location: Very central. Plenty of exhibitions, theatre, etc.
Pleasant enough and conveniently situated. Could have done with drawer space in the room, as well as hanging space.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Period Hotel, massive room

Posted 05-Nov-2014
I've read some of the bad reviews on this hotel and became a little worried. I was really surprised on how big, clean and pleasant the room was. The period touches on the staircase were beautiful. Would stay here again
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

Reasonable central hotel but a bit tired & noisy

Posted 03-Nov-2014
Pros: Good location. Leisure centre was ok. Nice toiletries. Nice touch to have juice & snack in room fridge instead of extortionate minibar.
Cons: The decor. Sound proofing. Better leisure centre facilities.
Location: Central Newcastle with everything the town has to offer (lots of bars and clubs in particular!)
I stayed for business over the weekend. The hotel is fairly old and the decor is a little tired. The staff were friendly and helpful. The room was ok although again the decor was a little tired. The main problem was noise - from outside the hotel predominantly but also the hotel itself was quite noisy throughout the night. I understand that a central location will always be noisy, but it is worth bearing in mind if you want some peace and quiet. My earplugs were a necessity in getting to sleep. The swimming pool / leisure centre was in a separate building outside the hotel and was quite small and a bit poky - it was very odd having to walk up and down stairs to be able to get to the wet area from changing rooms. Having said that the facilities that we used (pool and jacuzzi) were fine.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great overnight stay

Posted 31-Oct-2014
Pros: Comfort, beautiful decoration / structures.
Cons: Happy as it is
Location: The hotel is straight in the centre of Newcastle and there's plenty to do around there within a short walk distance.
We checked in in late night after a long flight and the staff was really welcoming, friendly, delivered quickly all the due information and processed my check in smoothly. The Hotel looks great and the rooms are really comfortable. All the facilities that we used were top notch, but we didn't have time to use the swimming pool and the sauna, as the day after we had to leave, but we were really sad that we had to miss that.
2 out of 5
Recommended
for Everyone
by A verified travellerfrom S

Nice hotel bit noisy

Posted 18-Oct-2014
Hotel staff are lovely and friendly, rooms very clean. I booked a superior double but as it was on forth floor it's a little smaller than other rooms on lower floors. Our room was at the back so the noise from the station was rather loud.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Northumberland

ROOMS

Posted 07-Oct-2014
Pros: The Shower and complimentary bathroom items. The Breakfast was very nice and worth getting up for.
Cons: If a room change has to be made due to no fault of the guest then the guest should be given the same standard of room as the original
Location: Very central location. Beside the Central Station and lots of bars and restaurants in the area. The Theatre Royal and Times Square very near.
I was allocated a lovely room - Spacious and good view of the front of the hotel. The toilet would not flush and I advised reception and I was moved to a different room. The room I was moved to was of much inferior standard than the first allocated room. I was very disappointed as I thought I would get the same standard of room.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Carlisle

Splendid hotel

Posted 06-Oct-2014
Great hotel, excellent staff, room was amazing. I booked a single room and received a room with 3 double beds
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 30-Sep-2014
Very nice hotel, really enjoyed the food. Room's very comfortable and very clean.