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Reviews of Mercure Newcastle George Washington Hotel Golf and Spa

4 out of 5
Mercure Newcastle George Washington Hotel Golf and Spa
Stone Cellar Road, High Usworth Newcastle, Washington, England

Reviews

8.0

Very good

Rating 10 - Excellent. 269 out of 742 reviews" "
Rating 8 - Good. 274 out of 742 reviews" "
Rating 6 - Okay. 124 out of 742 reviews" "
Rating 4 - Poor. 49 out of 742 reviews" "
Rating 2 - Terrible. 26 out of 742 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Colin

Liked: Cleanliness, staff & service
Room very hot with radiator on but wasn't needed. Struggled to get it cooled down. Room otherwise okay but was a bit dated.. Would visit again but not in the summer!!
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with family
Liked: Amenities
The hotel was in a good location for us. Only minor issues were large puddles on some footpaths. The gator 4x4 had left mud across some public footpaths making them difficult to traverse for my elderly parents. Staff were friendly and most helpful. Overall would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities
Just good and clean.
Stayed 1 night in Mar 2024

8/10 Good

David, Wakefield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot out of the way.
Stayed 1 night in Mar 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mr G on 25 Feb 2024
Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. We would always like to receive a 5 but you didn't leave any comment's so we are unable to make any changes or improve the guest experienceThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Okay

Antony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A chain hotel but clean good value Nice staff
Stayed 1 night in Feb 2024
Response from Mr G on 25 Feb 2024
Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Okay

Joanne

Stayed 1 night in Jan 2024
Response from Mr G on 25 Feb 2024
Dear Joanne,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Okay

Anthony

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Mr G on 25 Feb 2024
Dear Anthony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr G on 25 Feb 2024
Dear Chris,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

6/10 Okay

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Standard stuff.
I had a bad night sleep due to Foghorn leghorn on one side of me and Dom Jolly on the other. The mattress was poor as well I usually get a good nights sleep here also no upgrade for gold membership.
Stayed 1 night in Jan 2024
Response from Bethany on 29 Jan 2024
Dear Iain,Thank you for sharing your experience with us. I am very sorry to hear that your stay was not up to our usual high standards. I will be sure to pass on your concerns to our team so that we can have the issue resolved. We always upgrade our members, but if our hotel is busy, it is not always possible. I sincerely apologise that you were not given an upgrade on this occasion. We do hope to welcome you back to our hotel soon!Kind regards,Bethany SheriffHotel Receptionist

6/10 Okay

Tony

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Mr G on 25 Feb 2024
Dear Tony,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and location.We enjoyed our stay
Stayed 2 nights in Jan 2024
Response from Bethany on 16 Jan 2024
Dear Thomas. Thank you so much for taking the time to leave us a review, it is very much appreciated. I will be sure to pass on your feedback to our team. We hope to see you again soon!Kind regards,Bethany SheriffHotel Receptionist

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mr G on 25 Feb 2024
Dear Andrew,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

2/10 Terrible

Ben

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Awful
Was changed rooms because the first was one was too cold .. the second one was marginally warmer and I was woken up by the cold multiple times throughout the night .. the bedding had tears in ... The lamp shades on the wall lamps were broken .. absolute dump .. will never stay again
Stayed 1 night in Jan 2024
Response from Bethany on 10 Jan 2024
Dear Ben,Thank you for sharing your experience with us at The George Washington Hotel Golf and Spa. I am very sorry to hear that your stay with us wasn't a positive one. We sincerely apologise for the issues caused. I will pass on your comments to our maintainece team so that they can be resolved. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regardsBethany SheriffHotel Receptionist.

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on 30 Dec 2023
Dear Laurence,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

8/10 Good

Yuchi, BIRMINGHAM

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice quiet hotel. A bit old but all good
Stayed 1 night in Dec 2023
Response from Operations Manager on 30 Dec 2023
Dear Yuchi,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Room very tired repairs to ceiling all patchy. Bath tub smashed was polyfilled. Shower head filthy spraying everywhere. Bed lumpy tv 10yrs out of date lacking quality you normally get at mercure
Stayed 1 night in Dec 2023
Response from Operations Manager on 7 Jan 2024
Dear Michael,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom issues and the bed quality.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Good

CRAIG

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Work Stay
Another work stay at The George Washington. Normally always good but lost my dinner order for over an hour last night !!
Stayed 2 nights in Dec 2023
Response from Operations Manager on 30 Dec 2023
Dear Craig,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I am really sorry to hear about the issue with your dinner order in Carter & Fitch, I will raise this with the Restaurant Manager and ensure it does not happen again.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a room next to a flat roof that had an air conditioning unit that ran all night (noisy) and possibly above a toilet because again, could hear the air hand dryers on & off all night. But bed was lovely & staff amazing!
Stayed 1 night in Dec 2023
Response from Operations Manager on 30 Dec 2023
Dear Michael,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.I'm sorry to read that you had a disturbed night with intermittent noise. I will ask Maintenance to check the equipment around the room you stayed in to ensure repairs take place and it does not reoccur.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

2/10 Terrible

jenny

Stayed 1 night in Dec 2023
Response from Mr G on 27 Dec 2023
Dear Jenny,Thank you for taking the time to post a review.I am terribly disappointed to see your score without any comments so that we can fix anything that happened to your stay and to stop it happening again for future guests.I do hope that we would have the opportunity to welcome you back for to make up for this negative experience and restore your faith in us.Kind regards, David Glasper

10/10 Excellent

Steve

.
Response from Mr G on 25 Feb 2024
Dear Steve,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Good

Paul

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Really like the hotel but annoying the room didn’t get serviced once in a 4 night stay. Tried ringing reception for more towels but didn’t answer so had to go down. A lot of hotels have gone like this since Covid but prices have gone up
Stayed 4 nights in Nov 2023
Response from Operations Manager on 30 Dec 2023
Dear Paul,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.If you do stay again, please specify on check-in that you would like a daily clean and they will ensure housekeeping visit daily through your stay. I am sorry that you experienced this shortfall in service this time though.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

2/10 Terrible

Keith

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Live wires in bathroom. Got a shock(Photos) Reception is a joke. Lazy and can’t be bothered. I even called the main number and no one answered. If emergency was needed and no mobile connection, what would have happened. Smelly bathrooms. Not clean. Beds are very uncomfortable. Old bedding fraid, Pillows are all stained and horrible smell. Kids running up down all night. Called reception done nothing. Until midnight banging on doors, screaming etc No security for guess. Bar was closed for 2 days while events took place had to sit in restaurant while people had dinner. Very uncomfortable. Angry staff. And angry wedding bouncer/doorman. Staff in all areas not trained throughout.
Stayed 2 nights in Nov 2023
Response from Operations Manager on 7 Jan 2024
Dear Keith,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the electrical issues and the bathroom. I am sorry the reception team were not responsive to your concerns and I will take this up with them so it does not happen again.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Clean, but loads of issues
Bed was not a double, but a twin with a thin mattress topper. No support and kept falling between the gap. Very uncomfortable to say the least Noise terrible from the stairs that run all along floor 1 with people coming in and out during the night Normally first room number represents the floor, so room 206 would be floor 2, but not here so that ls confusing. TVs are from the late 90s, about 22" inside Fridge was leaking and full of water on the bottom Low standard to say the least but in general clean
Stayed 1 night in Nov 2023
Response from Operations Manager on 7 Jan 2024
Dear guest,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the fridge issue and the Television.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Operations Manager on 30 Dec 2023
Dear Shaun,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

4/10 Poor

MR B

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When i arrived the room wasn't clean so had to get a different room. The receptionist tried to charge me for the room even though I had already paid and also told me i had to pay for breakfast even though that was part of my package I bought online. The room was very hot with no way of cooling it down and the bathroom door lock was on the floor broken. Overall i fairly poor experience.
Stayed 1 night in Nov 2023
Response from Operations Manager on 7 Jan 2024
Dear Mr B,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies.I have passed your comments onto our maintenance team for a quick resolution to the bathroom door and floor. I am sorry there was a misunderstanding with Reception on the original room and the payment method, I will send this to the Reception team to ensure it does not happen in the future.We appreciate your sharing your concerns, and it is our hope that you will soon give us the opportunity to serve you to the usual high standards we expect.Sincerely,JamesOperations Manager

8/10 Good

COLLETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room
Really enjoyed our stay at this hotel. The hotel appeared to have a couple of weddings on but we could not hear them at all from our room. Small but completely adequate spa area and the sauna and steam room were in good working order. Very comfortable room
Stayed 1 night in Nov 2023
Response from Operations Manager on 30 Dec 2023
Dear Collette,We very much appreciate your feedback regarding your stay at the Mercure Newcastle George Washington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as they all put a lot of effort into making every guest feel special.Thank you again for sharing your experience, and we hope welcome you back to the hotel soon.Kind regards,JamesOperations Manager

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good as always thank you
Stayed 3 nights in Oct 2023

4/10 Poor

Jodi, AYLESBURY

Travelled with partner
Disliked: Property conditions & facilities
The corridor leading to our room smelt strongly of stale tobacco/ smoke. So much so we had to put a towel across the bottom of the door to stop the smell coming into the room. I would have requested to move, but we arrived late in the evening and were leaving early to attend a Christening. The room was OK but tired and basic. The kingsize bed was two single beds pushed together and it was not comfortable as you kept slipping between them. Breakfast was poor. It was set up in an empty function space and the tables were just randomly put out without place settings etc. The breakfast was basic - just like one at a basic Holiday Inn and both the coffee machines were broken. I regretted paying more for breakfast with my booking as we ended up going down the road and getting coffee and decent pastries. We were visiting family in the area and usually stay closer at a local Holiday Inn, but thought we'd spend a bit more for a decent hotel, but to be honest, apart from having a swimming pool, hot tub and sauna, there was no difference. It's old and tired and the only reason it has a 4 star rating is because of its facilities. Unless you are on a golf weekend with a load of lads, it's definitely not worth spending money on.
Stayed 1 night in Oct 2023

2/10 Terrible

Helen

Stayed 1 night in Oct 2023
Response from Mr G on 25 Feb 2024
Dear Helen,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a review. I will share your result with our team. I do wish you had left a comment to help us to understand more about your stay as this could help us improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Nice rooms. Could do with more staff at check in and out times. Only saw one receptionist at a time. Gym was adequate but could do with more running machines. Only 2 and one was out of order. They Offer room service but didn’t feel like they get asked often for this. Still good and would stay again.
Stayed 1 night in Oct 2023

8/10 Good

Oliver

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Dean

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Mr G on 1 Oct 2023
Hi Andrew.Thank you for a great score and we hope you return back to us soon.Till then you take careThanks againDavid

6/10 Okay

Gareth

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

clair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel clean and welcoming staff went above and beyone breakfast was a slight let down the room was lovely warm and clean only down side no tv remote in the room so the tv was stuck on one channel and at one volume well different return
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel nice staff only bad thing was breakfast Luke warm borderline cold cups where not that clean and only side plate to try and put a full breakfast on a disaster to be honest.
Stayed 2 nights in Sep 2023

10/10 Excellent

Laurence

Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay but better if all the facilities open
Ok stay but was after the Great North Run so really only booked for the hot tub - which wasnt working. Not ideal.
Stayed 1 night in Sep 2023
Response from Mr G on 17 Sept 2023
Dear James,Thank you for taking the time to tell us about your experience at the Mercure Newcastle George Washington Hotel Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry the hot tub was not working we had a maintenance issue on the day you were visiting us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David Glasper

4/10 Poor

Jennifer

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mr G on 17 Sept 2023
Dear Jennifer,Thank you for taking the time to share your feedback. While I wish you had a better experience, I wish you had left more feedback so we can fix whatever went wrong on your stay.I can assure you that we usually give great hotel experience that so many of our guests have grown so fond of.Sincerely,David Glasper

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Great room & view Room & hotel spotless throughput Food and service spot on
Stayed 2 nights in Sep 2023
Response from Mr G on 17 Sept 2023
Dear John,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay and staff were lovely
Stayed 2 nights in Sep 2023
Response from Mr G on 17 Sept 2023
Dear Maria,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

10/10 Excellent

Gary

Stayed 1 night in Aug 2023

8/10 Good

George

Liked: Cleanliness
Wedding
Good ,room was hot ,no AC. No cleaners.
Stayed 2 nights in Aug 2023

10/10 Excellent

Laurence

Stayed 1 night in Jun 2023
Response from Mr G on 21 Aug 2023
Dear Laurence,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent stay
Nice well equipped hotel in a good location
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfy bed, decent sized room, used the gym but limited space and small pool. Room was on the first floor and quite a walk from reception. Did not use restaurant but looked nice
Stayed 1 night in Aug 2023

10/10 Excellent

DAVID

Stayed 1 night in Aug 2023
Response from Mr G on 6 Aug 2023
Dear David,We very much appreciate your feedback score regarding your stay at the Mercure Newcastle George Washington Hotel Golf & Spa. It is always a pleasure to receive a great score. I will share your result with our team. I am sure that this review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David Glasper