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Reviews of Grand Hotel Sunderland

4 out of 5
Grand Hotel Sunderland
Queens Parade, Sunderland, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 510 out of 1002 reviews" "
Rating 8 - Good. 333 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tabeth

Disliked: Cleanliness, property conditions & facilities
Very disappointing noise all night very unsafe stay away
Stayed 1 night in Apr 2024

10/10 Excellent

Marie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and super location
Stayed 3 nights in Apr 2024

10/10 Excellent

Dave

Liked: Cleanliness, amenities
Excellent hotel, excellent staff. Very well recommended. Nice area of North East as well. Enjoyed my brief stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Alison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute for an overnight stay on the bank holiday weekend with friends. Clean, comfortable & convenient. Met our needs, would be happy to book in here again for an overnight stay.
Stayed 1 night in Mar 2024

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Grand Hotel Sunderland on 13 Apr 2024
We're pleased you enjoyed your stay with us. We hope to welcome you back again soon. Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice, spacious room and we enjoyed our meal in the restaurant. Staff were all pleasant and helpful and the pool was lovely.
Stayed 1 night in Mar 2024
Response from Grand Hotel Sunderland on 13 Apr 2024
Thank you for your kind review. We're pleased you enjoyed your stay with us. Kind Regards, Katharine Swann, Front of House Manager

6/10 Okay

Ann

Stayed 3 nights in Feb 2024
Response from Grand Hotel Sunderland on 12 Mar 2024
Thank you for your review of our hotel. We hope to see you again soon. Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms need updating pool good clean areas Good choice for Breakfast but cooked breakfast was cold
Stayed 2 nights in Feb 2024
Response from Grand Hotel Sunderland on 12 Mar 2024
Thank you for your positive review. We're glad you enjoyed our pool and leisure club. Kind Regards, Katharine Swann, Front of House Manager

4/10 Poor

Sacha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would like a refund please, check in time was 4pm got our room no bother, got in no remote for tv so had to go down , he says he couldn't find the remote for the tv that was in our room , he had to speak to manger to change rooms waited nearly half an hour , moved rooms we got downgraded to single room which we had already payed for a standard double , we weren't happy so another half an wait for another room which was ok, just think absolutely disgrace the time we waited about, had a table booked for 5.30 for food which we had to cancel as didn't get sorted in to another room till 6pm,
Stayed 1 night in Feb 2024
Response from Grand Hotel Sunderland on 12 Mar 2024
We're so disappointed to read you did not enjoy your stay with us and that you had to cancel your dinner reservations. We will ensure the relevant departments are made aware so we can improve in the future. Kind Regards, Katharine Swann, Front of House Manager

6/10 Okay

emma

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Amenities
Have stayed several tines and always a lovely stay the pool and spa are great rooms lovely but the beds uncomfortable and the whole place needs a bit of a revamp but wont stop us coming again for the location..peices are high considering you check in 4pm and have to leave at 10am
Stayed 1 night in Feb 2024
Response from Grand Hotel Sunderland on 12 Mar 2024
Thank you for your feedback. We do hope we see you again soon. Just to make you aware, our check in time is from 3pm and check out is 11am. Hopefully this gives you a little extra time in the future to enjoy the hotel! Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Grand Hotel Sunderland on 5 Mar 2024
Thank you for your positive rating of our hotel. We hope you will stay with us again soon. Kind Regards, Katharine Swann, Front of House Manager

4/10 Poor

Owen

Car park was full had to park in a random street near the hotel and my car ended up scratched, and there was so much noise outside my window on the night and I couldn’t sleep
Stayed 1 night in Jan 2024
Response from Grand Hotel Sunderland on 5 Mar 2024
We're sorry to hear your car was damaged when parked in a street near the hotel. We do have our own large car park. Unfortunately it can get quite busy at times. We have staff on hand throughout the night to assist guests should any issues such as noise complaints arise. We do hope this will not deter you from staying with us again. Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Great Hotel with friendly staff and the bonus of a beautiful sea view.
Stayed 1 night in Jan 2024
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you for your lovely review. We're so pleased you enjoyed your stay with us. We look forward to seeing you again soon!! Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mrs Maureen Brammer
Clean and quiet. Good breakfast plenty of choice. Would definitely book again.
Stayed 1 night in Jan 2024
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you so much for your kind review. We're so pleased you enjoyed your stay with us. We hope to see you again soon. Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

Lucy

Liked: Cleanliness, room comfort
Nice stay
Lovely stay, shame the restaurant was closed so much and we weren’t aware until we had already set off on our 4 hour journey. The bar ran out of things like Guinness but has a fab happy hour. Our room was lovely and clean
Stayed 2 nights in Dec 2023
Response from Grand Hotel Sunderland on 28 Feb 2024
We're so pleased to hear you enjoyed your stay with us and made the most of our happy hour. We are however very disappointed to hear our bar ran out of certain drinks. Hopefully this will not stop you from staying with us again. Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
heating
rooms have no central heating and are freezing cold
Stayed 1 night in Dec 2023
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you for your kind rating. We are disappointed to hear you found 160 cold. Hopefully this will not deter you from returning to stay with us in the future. Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you so much for your lovely rating of our hotel. We look forward to welcoming you back to Seaburn soon. Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

simon

Stayed 2 nights in Dec 2023
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you so much for staying with us. We're glad you enjoyed your stay. We look forward to welcoming you back soon. Kind Regards, Katharine Swann, Front of House Manager

8/10 Good

Andrew

Travelled with partner
Clean basic hotel with good tea and coffee facilities
Stayed 1 night in Dec 2023
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you so much for your rating of our hotel. We are pleased you enjoyed your stay with us. We look forward to welcoming you back soon. Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Grand Hotel Sunderland on 28 Feb 2024
Thank you so much for your high rating of our hotel. We look forward to welcoming you back soon. Kind Regards, Katharine Swann, Front of House Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
Was a good day/Night stay shame check in isn’t till 4pm as would have used leisure facilities more. Rooms could do with a little update and windows cleaned also but overall very happy with stay. Booked 2 rooms and managed to get them next door to each other. Shame some of the drinks in bar were not on as well.
Stayed 1 night in Dec 2023

6/10 Okay

Iain

Stayed 3 nights in Dec 2023

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Run down
Stayed 3 nights in Dec 2023

8/10 Good

Linda

Stayed 3 nights in Dec 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Javier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jacklin

Liked: Staff & service, property conditions & facilities
Enjoyable stay
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at the grand many times over the last 6 years, I have never failed to be impressed with the hotel staff, the facilities, the eating options within walking distance of the hotel. The highlight of staying at the Grand is the waking in the morning to the views of the sea and the beach just across the road, a great way to start the day with a stroll along the promenade looking out to sea.
Stayed 1 night in Nov 2023

4/10 Poor

Maureen

Stayed 2 nights in Nov 2023

8/10 Good

Antoine Jr

Business traveller
Liked: Staff & service, property conditions & facilities
Spacious rooms no good heating only plugin coils. a bit of moisture in the bathroom did not push my research
Stayed 3 nights in Nov 2023

10/10 Excellent

Donna

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great leisure facilities, super friendly staff, good tasty food.
Stayed 3 nights in Nov 2023

4/10 Poor

Osman

Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

10/10 Excellent

Janine

Stayed 1 night in Nov 2023

6/10 Okay

ArmstrongRiggingLtd

Stayed 1 night in Nov 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful hotel, lovely staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandeep

Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to coming back
It was a great stay the views out of the window was amazing of the sea hitting the light house and over the walls . Lovely staff & very relaxed bar
Stayed 2 nights in Oct 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Cold
The radiators in our room didn't work, my daughter and I struggled to sleep we were so cold. The bar was advertised as serving food until 9pm, we arrived at 7.50pm and were unable to order a meal as they stopped serving due to a wedding party.
Stayed 1 night in Oct 2023

10/10 Excellent

MORAG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2023

2/10 Terrible

Mark, Chard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs an urgent update all over. The rooms need decorating, the carpets need replacing, the bathroom's need updating. Rooms are not serviced everyday so beware, beds are not made, toilets rolls and towels are not replaced unless you are there for 3 nights and then only after 3 nights, not daily. We were very disappointed and will not return.
Stayed 2 nights in Oct 2023

8/10 Good

A.D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in visit-worthy location.
Overall, a good hotel at an acceptable price. Its position in the heart of the Seaburn and Roker seafront, with many restaurants and bars, lovely beaches plus easy access to Sunderland city centre makes it a desirable base.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location with excellent reception staff.
Stayed 1 night in Oct 2023

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, Location.
Great location. Given a better room than what I booked.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

6/10 Okay

Jon, Glassel

Travelled with partner
With a bit of investment/modernisation, this potentially awesome hotel could lead the way in bringing back to life former seaside glamour for this interesting and probably overlooked part of the NE of England. We enjoyed our stay, we would love to come back one day. We just need an incentive…
Stayed 1 night in Sep 2023