Ratings based on 484 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice and just a few minutes from the station

Posted 26-Apr-2015
I was positively impressed. I booked it based on price, as I was in Gateshead for a conference and didn't want to spend much. On arrival, I realised it was much better than I expected. The staff were extremely friendly and the room and breakfast were great. On Friday night, some of the other visitors were a bit noisy, but it was not to bad
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Apr-2015
Pros: The front desk staff and location
Just fine. Should have personel who speak english at restaurnat!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Clean, quiet and comfy hotel

Posted 19-Apr-2015
Hotel was decent, rooms clean, staff polite and overall my stay was pleaseant. Rooms are basic without minibar etc., but clean. Breakfast is tasty, there's a lot to choose from. Try ribeye steak for lunch/dinner at hotel restaurant, it's quite good. Walking distance to all major Newcastle tourist attractions.
2 out of 5
by A verified travellerfrom Bristol

Fairly central, noisy at night, less than averag

Posted 31-Mar-2015
Rusty, sink was hanging off the wall held on by a small amount of silicone. People running up and down our Hall early hours of the morning and such thin walls meant we heard it all.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Teesside

Five minutes walk from the Metro Radio Arena

Posted 21-Mar-2015
This is the second time we have stayed at this hotel due to its convenient location for the Metro Radio Arena.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Metro Arena and Life Centre

Posted 24-Feb-2015
Pros: Proximity to restaurants and shopping.
Cons: Updating
Location: Close to all attractions such as Metro Arena, Life Centre, Theatre Royal and Eldon Square shopping. All a short walk away.
Nice hotel but room a bit dated. Had problem with leaking radiator in room but was dealt with efficiently by very pleasant staff. Close to all attractions, restaurants and shopping.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom London

The reception girls were the best..

Posted 18-Feb-2015
Pros: The staff
Cons: Price of Lucozade sport
Location: Location is amazing
Stayed for business and the staff made it easy. One issue.. being from London I have never paid over £3 for a lucozade sport! I thought I was over charged!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new skelton

Strictly come dancing

Posted 01-Feb-2015
Went to newcastle to watch strictly coming dancing and stayed at jurys cannot fault this hotel its in a ideal place for the metro arena and the railway station will defo stay there again
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Moffat

Twin room for 1 night

Posted 01-Feb-2015
Pros: Location
Cons: Room was a bit bland - it would have been nice to have had a biscuit for tea/ coffee.
Location: Metro arena, newcastle train station
One night stay in twin room - good location for metro arena - car parking close by (£7 per night). Clean, warm, tea and coffee provided. Would recommend if attending an event at area or shopping in Newcastle.
3 out of 5
by A verified travellerfrom scotland

Noisey guests and very slow service in restaurant

Posted 01-Feb-2015
Pros: Clean, good value for money. Food was ok pub grub. breakfast better than dinner.
Cons: Service in bar / restaurant was so slow - staff training required including training for supervisor Sound proofing between rooms
Location: Close to city centre / arena
Restaurant service was chaos - lack of attention and communication between staff. Took 25mins for drinks to arrive then some were missing ( we only ordered 4). Breakfast better as buffet. We were woken at 2.30am by drunk guests coming in ( mid-week ). Heard every word through walls - luckily they shut up after 15 mins but I always travel with ear plugs! Could hear lots of other doors slamming on floor above / below also at various points in evening.