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Reviews of Holiday Inn Express Newcastle Gateshead

3 out of 5
Holiday Inn Express Newcastle Gateshead
Clasper Way, Newcastle-upon-Tyne, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 555 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Breakfast was fine. Room was comfortable - everything worked!!. Travel into the city was easy using public transport 2 mins away. Will come again no problem
Stayed 4 nights in Apr 2024
Response from Hotel Operations Manager on 18 Apr 2024
Thanks for the amazing review!Victoria

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Operations Manager on 16 Apr 2024
Linda, thanks for the recommendation.Best wishes, Victoria -

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 16 Apr 2024
Thank you for recommending us in your review!All the best, Victoria -

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review!All the best,Victoria

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough for the shopping but not quite walkable
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on 12 Apr 2024
Thanks for the review and feedback, Alan.All the best,Victoria

10/10 Excellent

arpit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, all the amenities are available, close to new castle city (5-7 mins drive), nice eating options nearby, staff is very polite, good breakfast!
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Wow, 5/5! Thanks so much for your top marks, Arpit.All the best, Victoria -

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idea location for both Metro Centre and access to Newcastle
Stayed 2 nights in Mar 2024
Response from - Hotel Operations Manager on 22 Mar 2024
Walter, we're over the moon to see your review.All the best, Victoria

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for your lovely review, Thomas.We look forward to welcoming you back.All the best, Victoria -

8/10 Good

Angela

Liked: Staff & service, amenities, property conditions & facilities
Close to all shopping experiences reasonably priced
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 29 Feb 2024
Thanks for your lovely review, Angela.All the best, Victoria -

10/10 Excellent

GRAHAM ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good links to road network. Plenty of parking on site. Several eating venues within 3 minute walk. Metro Centre 2 minute drive away. Rooms clean, functional. Ironing board, iron and hair drier present. Good break fast which was advertised as continental breakfast but actually included limitless bacon, sausages, scambled egg and beans. We didn't need a mid day meal.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Graham, thanks so much for your perfect rating!See you next time.All the best, Victoria -

8/10 Good

Bernard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Thanks for the review!All the best,Victoria

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible and the staff were very friendly. Breakfast was okay and included in rate (shame coffee machine was out of order). Sofa bed wasn’t very comfortable, improving this would help improve future stays.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 6 Feb 2024
Kyle, thanks a bunch for the kind review!All the best, Victoria -

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from - Hotel Operations Manager on 6 Feb 2024
We're grateful for the feedback, David.All the best, Victoria

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable, lift is an asset. Enjoyed evening meal & breakfast
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
We appreciate your kind words, Corinne.All the best, Victoria -

8/10 Good

Dharmesh

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 16 Jan 2024
Dharmesh, thanks for the glowing review. All the best, Victoria -

8/10 Good

david, wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from - Hotel Operations Manager on 16 Jan 2024
Thanks for your positive comments, David.All the best, Victoria

8/10 Good

Debbie Anne

Stayed 3 nights in Dec 2023
Response from HOM on 2 Jan 2024
Debbie Anne, thanks for the amazing rating. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Muhammad. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

8/10 Good

Joanne

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Joanne, thanks for the amazing rating. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Meshach

Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Meshach. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Excellent for my dog staff very friendly
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 5/5 rating, Russell. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

6/10 Okay

Wai Nok

Travelled with family
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 19 Dec 2023
We appreciate your feedback, Wai Nok.All the best, Victoria -

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed with partner in accesible room which is in need of an update. Entrance into bathroom not wheelchair friendly as has a small step into it. Door to adjoining room of concern as doesnt appear to be suitable lock. Also travelled with another adult with children. When asked for toothbrush kit hotel didnt have any. Plenty of disabled parking but not wide spaces so makes it difficult getting someone into a wheelchair.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the recommendation.Feedback like yours is valued by the whole team. We look forward to welcoming you back.Best wishes, Victoria -

10/10 Excellent

Joanne Rawcliffe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for an overnight stay.
1 night overnight whilst visiting family. Clean, welcoming, great breakfast choices. Brekkie had somethimg for everyone from berries to bacon, beans to Branflakes.all well cooked and fresh. Only minor negative was some noise BUT it's Christmas so that's expected ☺️
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for your positive comments, Joanne!All the best, Victoria -

8/10 Good

Muhammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for the kind review, Muhammed.All the best, Victoria -

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Wow, 5-stars! Thanks so much, Sarah. We hope to welcome you back and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, room was clean and equipped, good location for our needs.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 12 Dec 2023
John, thanks a bunch for the kind review!All the best, Victoria -

10/10 Excellent

Vivien

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 12 Dec 2023
We're grateful for the feedback,Vivien!Best wishes, Victoria -

8/10 Good

Debbie Anne

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 12 Dec 2023
Thanks for your lovely review, Debbie!Best wishes, Victoria -

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 20 Nov 2023
Danielle, thanks for your top marks!All the best, Victoria -

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great for a work stay
Very pleasant stay. Staff lovely and early checkin was no problem. A little dated/old in the room but perfectly serviceable, clean and comfy. Tv wouldnt tune some key stations. Plenty of good parking even for a large van
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 20 Nov 2023
We're grateful for the feedback, Chris.We look forward to welcoming you back.All the best, Victoria -

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David - Hotel Operations Manager on 16 Nov 2023
Colin, thanks for the amazing rating.Best wishes,

10/10 Excellent

Jordyn

Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
Wow, 10/10! Thanks so much, Jordyn.Best wishes, David -

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice stay! Decent sized room, breakfast included. Handy for the Metrocentre. Lovely pub across the road for food
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 16 Nov 2023
We appreciate your kind words, Jennifer.Best wishes, David -

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 16 Nov 2023
We appreciate your kind words, Mark.Best wishes, David -

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great stay, breakfast was nice, Staff were really welcoming and helpful. Room was good but we found bed a little uncomfortable with no choice of pillars. I would definitely recommend as good value for money and would use again.
Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Andrew, thanks for the amazing rating. We're happy to see you'd recommend our hotel and we hope to see you soon. All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Jian, Saint Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk service, resolved issue quickly.
Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Thanks for the 5/5 rating, Jian. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 20 Nov 2023
Stephen, thanks for your top marks.All the best, Victoria -

10/10 Excellent

Gokcen

Stayed 1 night in Oct 2023
Response from HOM on 23 Oct 2023
Thanks for the perfect rating, Gokcen. We hope to see you again and All the best, Victoria - Hotel Operations Manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Such friendly welcoming staff , had a great nights sleep , breakfast was so much choice tasted so good too will stay again
Stayed 1 night in Oct 2023
Response from HOM on 23 Oct 2023
Thanks for the 5/5 rating, Christine. We're so glad to hear you loved your stay! We hope to welcome you back and All the best, Laura - Hotel Operations Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service once again.
Our second trip this year to this hotel and we'd have no problem recommending this to anyone. A good location for a wander along to the Metro Centre or the nearby retail park. Bus stop to the town centre is a couple of hundred yards away. Very clean hotel, with lovely, helpful, friendly staff.
Stayed 3 nights in Oct 2023
Response from Hotel Operations Manager on 18 Oct 2023
Thanks for your positive comments, William.We hope to welcome you back again soon.All the best, Victoria -

10/10 Excellent

Andrena

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 18 Oct 2023
Andrena, thanks so much for your top marks.All the best, Victoria -

6/10 Okay

Grzegorz

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 18 Oct 2023
Grzegorz, thanks so much for your feedback.All the best, Victoria -

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 18 Oct 2023
Stuart, thanks for your review of our hotel.Best wishes, Victoria -

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same room We had last time with our grandchildren. Breakfast excellent as easy to select.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 10 Oct 2023
Thanks for your lovely review, Sheila.See you soon.Best wishes, Victoria

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit staff
Nice cheerful hote
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 10 Oct 2023
Fiona, what a review! Thanks.We hope to welcome you back again soon.All the best, Victoria -

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient position. Friendly, helpful staff. Also offers a breakfast that’s great value.
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 10 Oct 2023
Janice, thanks for your feedback.All the best, Victoria

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
More light please
The hotel was very good and the room was OK. If it is a bedroom for two why not put in two chairs? The accessible bathroom was great. The room itself needed better lighting and sockets near the bed to charge the phone
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 10 Oct 2023
Thanks for recommending our hotel to other travellers, Elaine.We appreciate you bringing your feedback to our attention.All the best, Victoria -

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Operations Manager on 3 Oct 2023
Thanks for your review!All the best, Victoria -

8/10 Good

James

Liked: Cleanliness, staff & service
Got there very late.
Stayed 1 night in Sep 2023
Response from HOM on 27 Sept 2023
James, thanks for the amazing rating. We hope to welcome you back soon and All the best, Victoria - Hotel Operations Manager.