Ratings based on 464 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travellerfrom east yorkshire

lovely hotel

Posted 10-Mar-2015
Pros: the area
Cons: need hair dryer in the room
Location: great location right next to the quayside went to a pub for breakfast because hotel was too expensive
great area to be in, lovely hotel shame there wasnt a dair dryer in the room, also was up in the night because of the fire alarms going off, but safety comes first.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Great Hotel with great view

Posted 18-Feb-2015
This was a lovely hotel, great location and good service. Everything you would expect from a Hilton. Good buffet breakfast with lots of choice, did not use the restaurant as it was fully booked, but it had lovely views of the Tyne bridge.
3 out of 5
by A verified travellerfrom London

Nice hotel with room for improvement

Posted 17-Feb-2015
Pros: Excellent River View
Cons: Room maintenance - my room had a strange smell in the bathroom and the shower head was leaking badly therefore I had to use the bath instead.
The hotel offers different rooms at similar rates, my advice is to pay the extra for a room with a riverside view. I paid an extra £20.00 for an upgrade for two nights and the room difference was extraordinary. I was disappointed with the level of service on the front desk upon check in, the staff seemed very uninterested and almost irritated by my presence. In contrast the bar and room service staff were very courteous and polite.
3 out of 5
by A verified travellerfrom Cumbria

Nice hotel but awful bed

Posted 11-Feb-2015
Pros: It was generally clean and the staff were polite.
Cons: The mattress, pillows and smell in the room.
Location: Very convenient for the Sage.
The hotel was very nice and the room (ground floor room2) clean and well presented but he bed was extremely uncomfortable. The mattress and the pillows had seen better days and really needed replacing. It was very difficult to get any sleep as the mattress was hard in some places, soft in others and creaky when you moved. The air-conditioning fan was noisy and when it was turned off there was a smell. This was particularly noticeable during the night. I wondered if pets had been in the room at some time previously as the smell reminded me of stale urine. I left much earlier in the morning than planned and complained to receptionist about the above. He was polite and apologised and waived the overnight car parking fee as I was disappointed about the quality of the stay . I said I did not intend staying again but was told that if I did come back to lease mention that this first stay had been disappointing.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Hotel staff in recption excellent and in executive

Posted 08-Feb-2015
Pros: Friendly staff
Cons: House keeping at door too early
However house keeping manager a bit loud in corridor outside room
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kilmarnock

New Year Holiday

Posted 05-Jan-2015
Pros: Great location within walking distance of Newcastle City centre.
Cons: Bring back the spirits in the executive lounge. Seams to have gone slightly downin quality since our last visit. Our only gripe about this hotel.
Location: Near to all shops and bars on dockside.
Spent a marvellous 3 days over New Year. Diamond Ball was great?
5 out of 5
Recommended
for Getaway With Friends
by Pamfrom New Marske, Redcar

Great hotel

Posted 16-Dec-2014 on Hotels.com
Our first stay but certainly won't be our last. Very comfortable. Lovely breakfasts. Fantastic views. Very friendly staff.
4 out of 5
Recommended
for Business Travellers
by Hans

This traveller left a rating score only Posted 15-Dec-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 09-Dec-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Tipladyfrom Newcastle

Wedding night

Posted 09-Dec-2014 on Hotels.com
Wedding night , was brilliant, fantastic view of all bridges from windows, only fault was only one bath robe