Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Great Hotel with great view

Posted 18-Feb-2015
This was a lovely hotel, great location and good service. Everything you would expect from a Hilton. Good buffet breakfast with lots of choice, did not use the restaurant as it was fully booked, but it had lovely views of the Tyne bridge.
3 out of 5
by A verified travellerfrom London

Nice hotel with room for improvement

Posted 17-Feb-2015
Pros: Excellent River View
Cons: Room maintenance - my room had a strange smell in the bathroom and the shower head was leaking badly therefore I had to use the bath instead.
The hotel offers different rooms at similar rates, my advice is to pay the extra for a room with a riverside view. I paid an extra £20.00 for an upgrade for two nights and the room difference was extraordinary. I was disappointed with the level of service on the front desk upon check in, the staff seemed very uninterested and almost irritated by my presence. In contrast the bar and room service staff were very courteous and polite.
3 out of 5
by A verified travellerfrom Cumbria

Nice hotel but awful bed

Posted 11-Feb-2015
Pros: It was generally clean and the staff were polite.
Cons: The mattress, pillows and smell in the room.
Location: Very convenient for the Sage.
The hotel was very nice and the room (ground floor room2) clean and well presented but he bed was extremely uncomfortable. The mattress and the pillows had seen better days and really needed replacing. It was very difficult to get any sleep as the mattress was hard in some places, soft in others and creaky when you moved. The air-conditioning fan was noisy and when it was turned off there was a smell. This was particularly noticeable during the night. I wondered if pets had been in the room at some time previously as the smell reminded me of stale urine. I left much earlier in the morning than planned and complained to receptionist about the above. He was polite and apologised and waived the overnight car parking fee as I was disappointed about the quality of the stay . I said I did not intend staying again but was told that if I did come back to lease mention that this first stay had been disappointing.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Hotel staff in recption excellent and in executive

Posted 08-Feb-2015
Pros: Friendly staff
Cons: House keeping at door too early
However house keeping manager a bit loud in corridor outside room
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kilmarnock

New Year Holiday

Posted 05-Jan-2015
Pros: Great location within walking distance of Newcastle City centre.
Cons: Bring back the spirits in the executive lounge. Seams to have gone slightly downin quality since our last visit. Our only gripe about this hotel.
Location: Near to all shops and bars on dockside.
Spent a marvellous 3 days over New Year. Diamond Ball was great?
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay hotel brilliant

Posted 06-Dec-2014
Location: Location great short walk over bridge and your in the heart of Newcastle city centre
Hotel room very clean and tidy bed very comfy hotel gym swimming pool steam room great
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Views and stay in the Executive rooms

Posted 17-Nov-2014
Pros: Location and friendly, helpful staff
Cons: Free WIFI access in the executive lounge. Charging an extra £15 seems mean.
Well worth the extra expense of staying in the executive rooms. This means you have access to the executive lounge and a complimentary continental breakfast, afternoon tea (3-5) and a free bar (6-8 including cava, red and white wine and beer), Tea, coffee and soft drinks were available all day. The view from the executive lounge is simply stunning - looking directly towards the Tyne bridge.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 17-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Business Travellers
by Seppofrom vantaa

Nice location!

Posted 13-Nov-2014 on Hotels.com
Everything was excellent except the WIFI which did not work. Also the field strenght of Gsm was bad in part of where my room was.
3 out of 5
Recommended
for Business Travellers
by Seppofrom Vantaa

best part of Newcastle!

Posted 12-Nov-2014 on Hotels.com
Great hotel, but WiFi did not work in rooms, also mobile phone network did not cover part of hotel.