Ratings based on 509 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location, very friendly staff.

Posted 28-Jul-2015
Pros: Location
Cons: Room cleanliness. On arrival glass on table had water in it with lid on - not changed throughout stay. Also hairs on bathroom floor.
Location: Newcastle a brilliant location for weekend away. Masses to do - inc. race day. Very lively at night. Great bars and restaurants.
Hotel location was brilliant as was the breakfast. One slight niggle in that they forgot to deliver the Sunday papers but were very quick to apologise and rectify the problem.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jul-2015
Pros: the staff were all incredibly friendly and helpful
Location: brilliant location near to everything
We had a wonderful weekend away as a group of friends
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

nice hotel right in city centre

Posted 20-Jul-2015
staffs are extremely helpful and friendly. good service and reasonable price.
4 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Enjoyable weekend break

Posted 20-Jul-2015
I have just returned from a weekend break in the Hilton Newcastle Gateshead with my husband and baby. We had a very relaxed and enjoyable weekend, the hotel room was exceptionally clean and very spacious and comfortable. Staff were friendly and helpful-especially with the little one. We enjoyed the spa facilities which were readily available (24/7 gym for hotel guests and generous pool opening hours also) and had a pleasant meal at the restaurant overlooking the River Tyne. We even took advantage of room service for a light dinner one evening which I was pleasantly surprised by as it was good value for money (drinks not so much which is to be expected!). The hotel is just a pleasant 10/15 mins walk from Newcastle Central train station and we took a taxi to the nearby Metro centre for shopping and food costing us less than £10 (one way). Overall, we enjoyed our stay and would happily return for another break.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the Sage where we saw a show

Posted 19-Jul-2015
Spent one night here. Had a lovely early bird evening meal, nicely presented. Staff very friendly. Great views of the Tyne and bridges from dining areas and reception. Attractive reception area. Lovely breakfast with lots of variety. Coffee machine with option to take away cappucino, espresso, chocolate etc. Well equipped gym area and nice pool which we used. Only downside - no films were available for tv in our room on that particular evening.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel overlooking the Tyne Bridge .

Posted 16-Jul-2015
Pros: Good communication by all staff, helpful,polite,and well mannered.Cleaning staff very good.
Cons: Appropriate hotel direction signage needs to be displayed by city council when trying to get into hotel from main road on north side of hotel..
Location: Plenty of places to go, great views overlooking river.
Nice city, friendly people.Plenty to see and experience.Nice boat trips.Plenty of places to wine and dine.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 21-Jun-2015
Very close to all amenities that Newcastle have , very good shops,pubs ,wide range of eateries
1 out of 5
by A verified traveller from Bournemouth

executive accessible double room

Posted 18-Jun-2015
Pros: Food was very good
Cons: Windows that opened ! Air conditioning that worked ! Correct size bed as described ! Larger rooms and better furnishings !
executive accessible double room - No windows that could be opened ! Air conditioning did not work ! Room quite small ! In description when booked was told a queen size bed it was a lot smaller ! Very basic furnishings and fittings !
4 out of 5
Recommended
for Everyone
by A verified traveller from l

Great stopover

Posted 03-Jun-2015
Great city. Sage building very interesting. Will be back
5 out of 5
Recommended
for Everyone
by A verified traveller from Winchester UK

Great view of the Tyne

Posted 09-May-2015
Pros: Everything. It's a Hilton.
Cons: Free in room wifi. Taxis to turn up quicker.
Perfect hotel to mix work and relax. Clean rooms. Great light. Amazing view. Quiet. Attentive staff.