Arrived tired on train from London, met by welcoming, friendly staff, in nicely appointed hotel in the old village of Whickham, near Newcastle. No record of reservation, or payment, on the hotel books (although Expedia had sent me an email confirming payment before we left Canada). Still have this to sort out, could be Expedia error. To compensate, the staff only charged me the discounted rate on the Expedia confirmation, and in addition upgraded us to deluxe room (instead of standard double). Quiet, good location, not convenient for central Newcastle but convenient for us to visit my family in Whickham.
Susan from Vancouver BC
This hotel is located in Newcastle-upon-Tyne (Whickham), close to metrocentre, St. James' Park, and Metro Radio Arena. Local …More
Pleasant hotel with modern, well furnished room and friendly, helpful staff.
Conveniently located with only a 10-15 mins walk to the city centre.
Large (free) car park with plenty of spaces (even big enough for the minibus I was driving).
Nice fried breakfast in the morning, with selection of fruit, cereal and yoghurts etc.
"Best Western New Kent Hotel gives better service than hotel twice the price"
I stayed at 2 hotels in Newcastle: the Holiday Inn Jesmond for 1 night and the BW New Kent for 2 nights. Obviously a newly refurbished hotel such as the Holiday Inn Jesmond is going to have more style and gizmos, but I would definitely go back to the Best Western whereas I am not so sure about the HI. Both provided good breakfasts, but the BW breakfast was freshly cooked. However the shower in the Holiday Inn did not work properly "because too many people were showering at the same time", whereas this hotel provided a strong flow of constant hot water. More importantly the Best Western staff were actually interested in their guests. On balance therefore this hotel offers a better option than a hotel charging over twice as much (not counting the breakfast)!
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