Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Good hotel on quayside

Posted 26-Feb-2015
Pros: Good standard of rooms and facilities. Quiet rooms overlooking river. Excellent central location.
Location: Very central. A few minutes along the quayside to the Millenium Bridge and Baltic. Town centre also very close, helpful as our visit was one day.
Reception staff were welcoming and helpful. Room was spacious and comfortable with view over river. Able to leave car in hotel parking overnight for £7 until 5pm. Good breakfast.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom yorkshire

Nice hotel in good location

Posted 22-Feb-2015
Pros: Location and staff
Cons: There was only 2 lifts and one was out of order for the duration of our stay and the other broke down twice!!!
Location: Bars, restaurants, theatre, art gallery
We were happy with the location of the hotel on the quayside surrounded by bars and restaurants and only 10 minutes walk to the town centre. Car park attached which was handy at £7 per night. Breakfast was ok but not keen on tinned fruit ( grapefruit, mandarin segments etc) and also jam and marmalade was in a large pump action contraction which was fiddly to use. My main problem with the hotel is the location to the Metro (tram/underground) train system which crosses the river very close to the hotel and is extremely noisy at night and stopped both of us getting to sleep.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newcastle

Lovely hotel.

Posted 17-Feb-2015
We thoroughly enjoyed our stay here. The reception is spacious and the staff welcoming. We booked a club room and stayed on the 5th floor. We were given a complimentary drink voucher to use at the hotel bar whilst checking in. Barman was very Courteous and Polite. Also the booking came with a complimentary breakfast which was very nice. Room was a nice size. Bed comfy bathroom clean. View was lovely. Everything Perfect. We would stay here again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Excellent Staff, Hotel Needs refurbishment

Posted 13-Feb-2015
Pros: Hotel in a good position, Nice view of the River Tyne from Rooms. Staff are charming and very helpful. Breakfast is very good.
Cons: All amenities
Location: Nice
Pro's = Hotel in a good position, Nice view of the River Tyne from rooms. Staff are charming and very helpful. Breakfast is very good. Cons = Pool was closed, Lifts working on and off, whole hotel looking very dated. Rooms whilst comfortable need a complete refurbishment. Hot Water in the rooms was very inconsistent ranging from no hot water to scalding hot water. Hotel has a policy of demanding full payment of the room upon arrival. I refused and said this is not normal as I stay in hotels around the world on a regular basis. I offered them my credit card and said you are welcome to 'process' any amount they want as a guarantee and i will pay upon check out. I may even use another credit card to pay at check out. I am perfectly happy if it take several days to clear if I choose to pay on another card. Upon checkout I did want to pay with a different credit card. so i asked for the 'processing amount to be cancelled. I was told that this is not possible as the night shift had fully processed the payment. They apologised, cancelled the payment and said it would be credited almost immediately. I was with a group of 13 people and the same had happened to several others. THIS WAS NOT A MISTAKE, it is a hotel policy that they do not tell you. Both the payment and the credit showed on my credit card statement. This is extremely unprofessional. I do not blame the staff. It is the Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel for the price

Posted 04-Feb-2015
Good for what you pay, although the club rooms don't have the drinks & snacks they say they do, and the rooms are particularly dated! Other than that, what your looking for - central & a comfy bed!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom barrow

Easiest hotel in Newcastle to get to from motorway

Posted 02-Feb-2015
Pros: Location
Location: 5 mins walk albeit uphill from everything
Found it easily without sat nav, friendly staff, lovely view of river, clean and comfy
5 out of 5
Recommended
for Everyone
by A verified travellerfrom blyth Northumberland

Nice hotel view over the Tyne was excellent

Posted 01-Feb-2015
Pros: The situation of the hotel and the view from our room
Cons: Well satisfied
Location: Hotel well located for all amenities
Well impressed with everything a very pleasant experience from staff who were very courteous and professional
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southampton

New Year Break

Posted 27-Jan-2015
Pros: Friendly staff & good location
Cons: Room was quite dusty on surfaces
Location: Quayside - stroll along the Tyne - Gateshead just across the bridge.
Quite a nice hotel in a good location by the quayside. Certainly recommend getting a taxi to/from the railway station. Quite a lot of steps and with suitcases not easy. Woken up at 0330 on New Years Day morning by an incident on our floor, could not get back to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller

Relaxed stay

Posted 26-Jan-2015
A really nice stay. Nice hotel with pleasant staff. Room was clean, comfortable with a lovely view.
3 out of 5
Recommended
for Couples
by A verified traveller

NEW YEAR STAY

Posted 19-Jan-2015
Pros: Decent place to stay and quite decently prices for New Year in a UK city
Cons: Looking dated and a bit rough around the edges
Location: Lots of shops and drinking to be done In Newcastle .. The Sage and The Baltic are just across the river - use one of the many bridges, and the food UK
The hotel is a little out of the way .. along from the Quayside, but a pleasant 10 minute walk. Always promised myself a stay in Newcastle for New Year and I wasn't disappointed. Weather was decent , North East people's legendary craic and sociability excellent. Even though I spent much of the New Year's Eve celebrations with another friend at a hotel closer to the action, the Copthorne was very handy indeed ..