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Reviews of Grainger House Hotel

2 out of 5
Grainger House Hotel
Roselodge House, Benwell Lane, Newcastle-upon-Tyne, England

Reviews

5.4
Rating 10 - Excellent. 12 out of 63 reviews" "
Rating 8 - Good. 11 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 12 out of 63 reviews" "
Rating 2 - Terrible. 21 out of 63 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Disliked: Cleanliness
I had a email from the property, saying its closer the hotel. So i had to book an abnb. To the great north race. If any chance i can get an refund of my payment for hotel. Thanks.
Stayed 2 nights in Sep 2023

10/10 Excellent

Elliot

Stayed 1 night in Aug 2023

2/10 Terrible

Tony

Stayed 1 night in Apr 2023

2/10 Terrible

Jessica

Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Stayed 1 night in Feb 2023

2/10 Terrible

Josh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay far away
When I entered the hotel to check in, the first thing I noticed was the smell of paint. "Yes, we are renovating," said the clerk and asked me for a 10 pound deposit for the key card. I went up to my room. It was a small room and I could smell the paint from there. I went to use the facilities and suddenly, the fire alarm went off! I jumped up and ran downstairs to the lobby. "Oh, don't worry, we are doing a fire drill!" said the clerk. I went back upstairs and every few minutes the alarm went off. My sensory issues went into overload. I checked out and booked into the Holiday Express instead. They refuse to give me a refund , keep on saying manager isnt there when i call.
Stayed 1 night in Jan 2023

8/10 Good

Andrea

Stayed 1 night in Jan 2023

10/10 Excellent

Sagnick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Reece

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful don’t stay here
Awful awful awful didn’t even stay the night it was that unclean and disgusting, also got sent to different hotel
Stayed 1 night in Jan 2023

2/10 Terrible

Steven

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absoulte worst place ever. Had to get my own heater place was that cold. Shower door broke. Tv broke. Carpets dirty. And they take £10 for deposit but then say they not authourized to give it bk

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worsed hotel in Newcastle
Onve o check in the photos dont match inside of the building.there was toe nails all over the carpet.there was no facilitys for food or drinks the hotel was not what i expected i wont be staying there again.the pictures on the website are fake and they dont look like that in the hotel .
Stayed 1 night in Nov 2022

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Marysia

Liked: Staff & service
It’s a good budget hotel. Not recommended for long stays as it’s more to have somewhere to sleep at night.
Stayed 2 nights in Oct 2022

6/10 Okay

Miss

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Abigail

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Only stay as a last resort.
It was cheap, but, the duvet had a large bloodstain on it. The pillow cases were dirty. There were no curtains in the bathroom so people could technically see into the shower.
Stayed 1 night in Oct 2022

4/10 Poor

John

Stayed 1 night in Sep 2022

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and peaceful.Helpful staff .great value
Stayed 2 nights in Jul 2022

2/10 Terrible

Attia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are very deceiving, the rooms are too small, no room to swing a cat, unclean, our particular room had the window broken, the shower was disgusting, had hair from previous guests, I was bitten, would not stay here again, you get less than you pay for
Stayed 2 nights in Jul 2022

10/10 Excellent

Tripat

Stayed 1 night in Jul 2022

10/10 Excellent

Abel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value honest hotel
Parking is a bit of a miss but I see works going on so that might be improved. Other than that, hotel is very honest. Dont expect luxury and you will be satisfied
Stayed 1 night in Jul 2022

2/10 Terrible

Mark

Stayed 1 night in Jul 2022

4/10 Poor

daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty towers was nicer
Upon arrival the receptionist decided he would talk on his phone rather then check me in ..hotel was more of a building site then hotel..room was ok ..a lot of dirt on walls and the windows was cracked and tapped up ..will not return
Stayed 1 night in Jun 2022

2/10 Terrible

Joshua

Stayed 2 nights in May 2022

8/10 Good

michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

PEter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Craig

Stayed 1 night in Mar 2022

4/10 Poor

Molly

Stayed 1 night in Mar 2022

2/10 Terrible

Tom

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disgusting, dirty bed sheets, curtains ripped out of the wall. Horrible place to stay. Bath room was awful no toilet paper included. Never again.
Stayed 1 night in Mar 2022

2/10 Terrible

FRANCIS

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room 4 very poor
Was in room 4, smelled of smoke, no heating in the bathroom and lighting in bathroom very poor. Leaking hose on electrical shower. Very basic room. Glad I was simply in and out over the weekend.
Stayed 2 nights in Feb 2022

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean & tidy rooms, helpful reception and good email communication from the hotel
Stayed 1 night in Feb 2022

4/10 Poor

Vicky

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Kirsty

Stayed 1 night in Feb 2022

10/10 Excellent

Mason

Stayed 1 night in Dec 2021

6/10 Okay

Katie

Liked: Staff & service
Ok for price
Overall the stay was ok. There was something spilt in the bathroom which wasn’t cleaned up, and I had to ask for towels. Rooms not in as good condition as photos look but for price not bad.
Stayed 1 night in Dec 2021

4/10 Poor

r b

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, very comfortable, quiet and relaxing
Very nice hotel, cannot hear any noise from other rooms, traffic etc. Had a very peaceful stay. Staff are very polite, friendly and accommodating. Excellent value for cost, would definitely stay here again and it is way better than the 2 stars rating. Many Thanks!
Stayed 7 nights in Nov 2021

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for weekend. I was was not too sure about staying here after some of the reviews i read. I was more than pleasantly surprised. Friendly staff. Clean, comfortable and quiet single ensuite room. would definitely stay here again.
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halloween
When we first arrived the electricity had gone down, I know this isn’t the hotels fault! However we couldn’t get a room key, and my and friend has separate rooms! We had to stay in the one room for an hour whilst we waited for our keys to be made, making us later to our evening. If they could have phoned their guests due to arrive and pre warn them it would have been an advantage as we could have waited to check in. The rooms where as what’s they were advertised in the photos, had a sink half a foot from the head of the bed with a low ceiling right above, accident waiting to happen! The shared bathrooms were absolutely appalling, they were leaking water from the toilet constantly, no tissues or bin in bathroom, the showers looked like they hadn’t been cleaned for a while so massively avoided! There was no real comfort to this hotel, including bed rooms staff or the layout! I know that’s nothing to do with the staff or management but changing the carpets on stairs could help as it’s truly awkward to look at and a massive hazard! More of a hostel and doss house than what is advertised!
Stayed 1 night in Oct 2021

2/10 Terrible

wajahat

Business traveller
Disliked: Room comfort
There was no heating in the room also the cold water was not coming def not recommended
Stayed 1 night in Oct 2021

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and noisy
Was greeted by a gentleman who was very impolite and not helpful at all. The room was what you would expect for the price paid but the cleanliness was terrible. Dirt on the floor and walls. The shower had soap left in there from previous guest and was covered in hair. The cover over the drain was clogged with hair so I had to clean this myself. The walls are paper thin and you can hear everything happening from all over the place. Was kept awake until 3am Saturday night by screaming, shouting, slamming of doors. I will never book this place again. Would not recommend this place to anyone accept contractors.
Stayed 2 nights in Oct 2021

6/10 Okay

Norman

Stayed 1 night in Oct 2021

6/10 Okay

Connor

Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Absolutely poor! Got to the hotel after nearly 6 hr drive from London to be greeted by unprofessional service at reception by Ali! He tells us with no apology that they have cancelled our booking on the afternoon of our arrival and that they have sent us an email which we never received! We was outraged by this! asked to speak to the manager and was told that he has finished early, asked for the managers name and was told that it was Ali..! Asked for the person's name who we were speaking to and he also said its Ali..! We were kept getting cold answers! We didn't believe that his name was Ali and as we asked again for his name and it was at this point where "Ali" started getting sarcastic! We said there is no need for this behaviour and if he carrys on then we will record him...! This is the point where the receptionist got abusive and came around the desk aggressively and try to hit me!! We have the whole incident on video and will take it further! Hotel.com should not affiliated with such establishment. We came for a little weekend getaway and it was all ruined by abusive staff at the hotel as well as time wasted by trying to book an alternative accommodation
Stayed 1 night in Sep 2021

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location
Great hotel in the heart of the North East, friendly staff with a great price and location, value for money.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Room for improvement
Super 19th c. mansion converted into a hotel. Not quite B&B - more like just B&tea/coffee in room. Really needs upgraded of carpet and upholstery and furnishings. Stains on bed throw (tea?), etc., really not challenging to get right. Needs some serious TLC and could be really nice. But does the job for a one-night quick sleep, even if pricey for that purpose. Staff very friendly, but there’s only so much that can do for the place.
Stayed 1 night in Sep 2021

8/10 Good

Asmar

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dusty/dark and outdated
Stayed 1 night in Sep 2021