Exterior

Reviews of The Gibside Hotel

3.5 out of 5
The Gibside Hotel
Front Street, Whickham, Newcastle-upon-Tyne, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 509 reviews" "
Rating 8 - Good. 194 out of 509 reviews" "
Rating 6 - Okay. 48 out of 509 reviews" "
Rating 4 - Poor. 10 out of 509 reviews" "
Rating 2 - Terrible. 8 out of 509 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our go to hotel near Newcastle close to metro 10 mins to centre Bar and food is good Plenty of other places to eat within walking distance Staff are helpful and pleasant Breakfast cooked to order and very good quality
Stayed 3 nights in Mar 2024
Response from jb on 26 Mar 2024
Thank you so much. We look forward to seeing you again soon

10/10 Excellent

adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 1 night in Mar 2024
Response from JB on 11 Mar 2024
Thank you

6/10 Okay

Simon

Travelled with partner
Liked: Amenities
Very dated hotel that at best is average. I worked here 30 years ago and it’s barely changed since then. Definitely expect more these days, even simple things like sockets next to the bed and a fan in the bathroom!
Stayed 1 night in Mar 2024
Response from JB on 11 Mar 2024
We are sorry that you were disappointed

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Staff were friendly. Definitely stay here again
Stayed 1 night in Mar 2024
Response from jb on 4 Mar 2024
Thank you, we look forward to seeing you again soon

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
All round great place to stay,extremely nice and helpful. Would definitely stay again.
Stayed 1 night in Mar 2024
Response from jb on 4 Mar 2024
Thank you. We look forward to seeingy you again soon

10/10 Excellent

Urmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jb on 27 Feb 2024
Thank you. We hope to see you again soon

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jb on 7 Feb 2024
Thank yoou

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from jb on 7 Feb 2024
Thank you

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing especially sally, such a lovely girl and works really hard!
Stayed 1 night in Dec 2023
Response from JB on 7 Feb 2024
Thank you

6/10 Okay

Rod

Stayed 1 night in Dec 2023
Response from jb on 7 Feb 2024
Thank you

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from jb on 7 Feb 2024
Thank you

10/10 Excellent

Kez

Stayed 1 night in Nov 2023
Response from jb on 7 Feb 2024
Thank you

6/10 Okay

Josh

ok but not ok
took it for a few hours sleep pre flight , decent hotel for a few hours wouldnt recommend whole time , its advertised near the airport , but only way to get to airport is a 30 pounds taxi
Stayed 1 night in Dec 2023
Response from jb on 5 Dec 2023
Thank you

10/10 Excellent

Rob

Travelled with partner
We use The Gibside every time we come up to the North East. It’s close by where we meet friends for food and drink. The price we pay is always competitive. The staff are always friendly. Bar food and breakfast always spot on.
Stayed 1 night in Dec 2023
Response from jb on 5 Dec 2023
Thank you for the review.We hope to see you again soon

8/10 Good

DEREK

Stayed 1 night in Nov 2023
Response from jb on 7 Feb 2024
Thank you

10/10 Excellent

Antony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my go to hotel when we are in the Newcastle area lots of food options in Whickham The hotel has its own bar with food which is good Easy access to metro centre and the road network
Stayed 1 night in Nov 2023
Response from jb on 28 Nov 2023
Thank you for taking the time to review our hotel.We hope to see you again soon

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from jb on 28 Nov 2023
Thank you

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very helpful friendly and respectful . Clean and comfy room. However the bathtub/shower was awkward and unsafe for accessability. Safe did not work in spite of staffs best efforts. Dining staff in both venues excellent as were the meals.
Stayed 4 nights in Nov 2023
Response from jb on 21 Nov 2023
Thank you for taking the time to post a review.We hope to see you again in the future

6/10 Okay

Judith

Liked: Cleanliness
Convenient location for what we needed . No food after 6pm on a Sunday was disappointing. Lighting in rooms is very gloomy . Bath plug didn’t work . Staff were very friendly and helpful
Stayed 2 nights in Nov 2023
Response from jb on 21 Nov 2023
Thank you for taking the time to review our hotel.Food is served until 9pm every evening with the exception of a Sunday. We apologise for your disappointment and hope to see you again in the future.

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from jb on 20 Nov 2023
Thank you for your review.We hope to see you again soon

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov. 2023 4-night Stay
Stayed overnight on a B&B basis for 4 nights to assist with a house move. Very nice hotel and super friendly and very polite staff. Great breakfasts. A very pleasant stay. Highly recpmmended. Many thanks.
Stayed 4 nights in Nov 2023
Response from jb on 16 Nov 2023
Thank you so mcuh for your kind review.We hope to see you again soon

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t stay again not a good experience
We stayed here on a visit to see family over the weekend and I have to say it wasn’t a pleasant experience. Room - The room wasn’t clean - we both got covered in bites! Room was really dusty. Toilet was blocked. Plug in bath didn’t work, wouldn’t open to let water out so had to force plug out. Safe didn’t work Staff- we had a maintenance man just walk in whilst we were in bed in the room, luckily I wasn’t fresh out shower or getting ready as was embarrassing!!! Didn’t knock, nothing just walked straight in and in to our bathroom as they were trying to figure out where a leak was coming from on another floor (not ours). Could have been very embarrassing!! Room service - called for room service one evening for bottles of water to be told no as it needs to be agreed with reception?? Reception hadn’t made us away of this, nor was there any information on this in the room. Lifts - no lifts not great for suitcases on top floor or anyone that can’t lift or access. Breakfast- paid extra for this - DO NOT bother it was disgusting, bacon was crunchy undercooked. Hash brown was DRIPPING in oil! Bar- Hotel bar was nice, staff on the bar were friendly. Overall the hotel is very dated, smells of smoke, seriously needs updating!! Could be lovely place with some TLC.
Stayed 2 nights in Nov 2023
Response from jb on 13 Nov 2023
We apologise for your disappointment and we assure you that this will be investigated as do not normally receive complaints of this nature.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab night away
Last minute break away. Lovely friendly staff. At breakfast you feel like your part of the family. We have booked it again as our airport hotel in a couple of weeks. The only thing that confused us was the parking as its close to another car park.
Stayed 1 night in Nov 2023
Response from jb on 9 Nov 2023
Thank you for the kind review.We look forward to seeing you again in two weeks

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 1 night in Oct 2023
Response from jb on 31 Oct 2023
Thank you.We are pleased you enjoyed your stay and hope to see you agin soon

10/10 Excellent

Sean

Stayed 1 night in Oct 2023
Response from jb on 30 Oct 2023
Than you so much, we are pleased that you enjoyed your stay

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value just outside the city of Newcastle.
A perfect stay made by excellent service, food and accommodation.
Stayed 3 nights in Oct 2023
Response from jb on 26 Oct 2023
Thank you so much.We hope to see you again soon

10/10 Excellent

Teresa Anne

Stayed 1 night in Oct 2023
Response from jb on 25 Oct 2023
Thank you and we hope to see you again soon

6/10 Okay

Norma

Liked: Staff & service, room comfort
The first room we were offered smelt strongly of smoke … receptionist changed out too. And was very apologetic … The room is large but quite dated …
Stayed 2 nights in Oct 2023
Response from jb on 19 Oct 2023
Apoligies for the smell of smoke. All of our rooms are non smoking but occasionally a guest does smoke in the room.

6/10 Okay

Sally

Travelled with group
Liked: Cleanliness, room comfort
Refurbishment required
The receptionist was not welcoming or freindly when we checked in and out. This was about my 6th stay as my son lives in the area. The hotel is looking very tired and tatty. Breakfast was ok. The hotel is very clean.
Stayed 1 night in Oct 2023
Response from jb on 17 Oct 2023
We apologise that you were disappointed in your stay.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jb on 28 Sept 2023
Thank you.We hope to see you again soon

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and friendly,convenient for restaurant’s and Blaydon rugby club.
Stayed 3 nights in Sep 2023
Response from jb on 28 Sept 2023
Thank you

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from jb on 16 Oct 2023
Please let us know what the problem was to give us 1

10/10 Excellent

wiam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Sep 2023
Response from jb on 24 Sept 2023
Thank you.We hope to see you again soon

8/10 Good

Stacey

Liked: Staff & service, room comfort
Good value for a Saturday night
First time staying at this hotel, as our original accommodation fell through quite last minute, and for a Saturday night it was one of the most reasonable price wise compared to city centre prices that were more than double. We were staying on the top floor which meant walking up 40 steps so that's something for anyone to consider if stairs are an issue. Decor and amenities in the room were a little dated but as we were only there for one night it wasn't too much of an issue. Bed was comfy enough, though could've done with extra pillows as an option, and the room was generally clean but the bathroom was noticeably a bit dusty and had a few rogue hairs on the skirting, but nothing major. Only comment I'd make is the amenities in the bathroom are single use (soap, shower gel, plastic cup etc), not sure if these were put in place during covid, but it'd be nicer to see these replaced with multi-use alternatives if/where possible. Overall, it was a pleasant enough place to stay. Minimal hotel parking but there's public carpark just next to it which is fairly inexpensive and free on Sundays. Nice and quiet, only a short drive from the city centre, and easy to get to from the A1. Wouldn't hesitate to stay again in future.
Stayed 1 night in Sep 2023
Response from jb on 19 Sept 2023
Thank you

10/10 Excellent

Justine

Stayed 1 night in Sep 2023
Response from jb on 19 Sept 2023
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stopover.
Nice hotel, lovely staff and comfortable rooms. Excellent food in the Lounge bar. Fish and chips was amazing! Only gripe was there was an irritating whirring noise all night from an air con or fan unit somewhere.
Stayed 1 night in Sep 2023
Response from jb on 18 Sept 2023
Thank you for your kind review.We hope to see you again soon

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from jb on 18 Sept 2023
Thank you for taking the time to review our hotel.We are pleased that you enjoyed your stay and hope to see you again soon

4/10 Poor

Rosamund

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from jb on 14 Sept 2023
We are sorry that you were disappointed on this occasion.We hope you will consider staying with us again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a good mixture of old and new, bathroom was nicely done out and towels replaced every day. Only possible difficulty was the parking, but appreciate that's not easy to rectify in such a restricted area.
Stayed 2 nights in Aug 2023
Response from jb on 21 Aug 2023
Thank you

6/10 Okay

Derek

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor housekeeping
Smelliest pillows, vile and filthy. Why would housekeeping put clean white linen on ranky pillows Small amount of toilet roll Worn carpets Dated furniture Nice breakfast Blocked bath Friendly staff
Stayed 1 night in Aug 2023
Response from jb on 15 Aug 2023
We are sorry that you did not have a good experience during your stay with us. This is not our normal standard and hope you will return to give us another chance

10/10 Excellent

Warren

Stayed 2 nights in Aug 2023
Response from jb on 12 Aug 2023
Thank you.We look forward to seeing you again soon

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service
Great place to stay, pity their is no lift
Stayed 1 night in Aug 2023
Response from jb on 9 Aug 2023
When booking in the future request a ground floor room.Look forward to seeing you again soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Friendly staff but showing its age
The staff were friendly and efficient but the room condition/decor is definitely feeling tired. Feels like it’s not been touched for a couple of decades. The bed was big but quite soft. If you need to be in the local area then there aren’t really any other convenient alternatives but I wish I could feel I want to stay there rather than need to. Even just a bit of a freshen-up/modernisation would help
Stayed 2 nights in Aug 2023
Response from jb on 7 Aug 2023
We do have plans for refurbishment

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from jb on 8 Aug 2023
Thank you

8/10 Good

Gillian

Stayed 1 night in Jul 2023
Response from jb on 21 Aug 2023
Thank you

8/10 Good

Krystle

Stayed 1 night in Jul 2023
Response from jb on 31 Jul 2023
Thank you

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023
Response from jb on 17 Aug 2023
Thank You

10/10 Excellent

Anthony

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from jb on 26 Jul 2023
We are pleased you enjoyed your stay with us.Hope to see you again soon

10/10 Excellent

Steve

Stayed 3 nights in Jul 2023
Response from jb on 14 Aug 2023
Thank you

10/10 Excellent

Jeff

Stayed 1 night in Jul 2023
Response from jb on 9 Aug 2023
Thank you