Ratings based on 751 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom sydney

Good distance to shops

Posted 08-Mar-2015
A convenient distance from a family function. Lovely views
5 out of 5
by Rachel Hallfrom Australia - NSW - Regional NSW

Posted 24-Feb-2015
Location: Great access to the NEC
Facilities: Nice ; Value: Bargain; Service: Professional; Cleanliness: Spotless;
Comment from Hotel Management
24-Feb-2015
Rachel We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Port Macquarie

Great views from this place

Posted 23-Feb-2015
Pros: Position.
This hotel is perched on a ridge with great views from the restaurant and pool area. Property is a bit tired and "old motel" style, but was clean and comfortable. The Duty Manager was very efficient and helpful. When we arrived at the restaurant the waitress advised that she was the only one working and apologised in advance for any delays. However there weren't any and it was fine. A glass of red wine that tasted decidedly "off" was quickly replaced.
4 out of 5
by Carol Pearsonfrom Australia - NSW - Regional NSW

Posted 22-Feb-2015
Location: Good views
Facilities: Good; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;
Comment from Hotel Management
22-Feb-2015
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
by Diane Nixfrom Australia - NSW - Regional NSW

Posted 21-Feb-2015
Comment from Hotel Management
21-Feb-2015
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
by Nigel Davisfrom Australia - NSW - Regional NSW

Posted 18-Feb-2015
Pros: Location
Cons: Bifold door on bathroom
Comment from Hotel Management
18-Feb-2015
Nigel, we very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
3 out of 5
by Jacquie Littlejohns

Posted 17-Feb-2015
Cons: Unfriendly disorganised staff.
Service: Rude, Sloppy, Bad; 3 guests given uncleaned rooms on check in me included ,nil apology not impressed
Comment from Hotel Management
17-Feb-2015
Thank you for taking the time to provide feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short and I do apologise for that. Once again thank you for the feedback and I will be undertaking a review of procedures to ensure that this will not occur in the future.
4 out of 5
by Lissa Cameronfrom Australia - NSW - Regional NSW

Posted 16-Feb-2015
Pros: Quiet, good handy location. Close to shopping centre.
Cons: Room wasn't serviced, or bin emptied, during the 2 days we stayed.
Facilities: Good; Value: Affordable; Service: Polite; Cleanliness: Lacking, Didn't service our room;
Comment from Hotel Management
16-Feb-2015
Cameron, thank you for taking the time to provide feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short and I do apologise for that. Here at the Mecure we service every room every day so in response to your feedback I will be undertaking a review of procedures to ensure that this will not occur in the future.
5 out of 5
by Niko Satriafrom Australia - NSW - Sydney

Posted 15-Feb-2015
Pros: Great value
Location: Good views
Facilities: Above average; Value: Amazing; Service: Friendly; Cleanliness: Pleasant; Great views, close to 2 major shopping malls
Comment from Hotel Management
15-Feb-2015
Nick, we very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
by Kim Castlesfrom Australia - NSW - Port Macquarie

Posted 10-Feb-2015
Pros: Price
Cons: Balcony door jammed and wouldn't open
Comment from Hotel Management
10-Feb-2015
Kim, Thank you for taking the time to provide feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short and I do apologise for that. Here at the Mecure every room is checked every day. Maintenance is completed as quickly as possible, so in response to your feedback I will be undertaking a review of procedures to ensure that this will not occur in the future. Paul Ivanoff