Ratings based on 775 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Good hotel

Posted 07-Jun-2015
Hotel was a pleasant stay in a quiet location. I would stay here again.
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Everyone
by A verified traveller from Forster NSW

Nice Hotel close to the facilities we needed

Posted 28-Apr-2015 on Wotif
Pros: Convenience
Cons: Some renovations needed. New carpet would be nice.
Location: Charlestown Shopping Centre
Enjoyable, comfortable close to facilities and family residence
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Apr-2015 on Wotif
Would definitely recommend this motel to anyone who needs to stay in Newcastle. It is friendly, clean and roomy.
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
Recommended
for Everyone
by A verified traveller from central west

Fabulous location close to shopping centre movies

Posted 19-Apr-2015 on Wotif
Great affordable accommodation 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
5 out of 5
by John from Australia - NSW - Newcastle

Posted 31-Mar-2015 on Wotif
Location: Tranquil, Close to everything
Service: Go the extra mile;
5 out of 5
by Peter from Australia - NSW - Regional NSW

Posted 12-Mar-2015 on Wotif
Pros: Close to where we needed to be
Cons: Room 116 has a very annoying squeaky entry door on the car park side
The young lady on the reception desk on the 7th March was excellent
Comment from Hotel Management
12-Mar-2015
Peter. We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
2 out of 5
by Kimberley from Australia - VIC - Melbourne

Posted 09-Mar-2015 on Wotif
Facilities: Tired, Nothing special, Old; Value: Could be better; Service: Lacking; Cleanliness: Lacking;
Comment from Hotel Management
09-Mar-2015
Thank you for taking the time to provide feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short and I do apologise for that. Once again thank you for the feedback and I would be interested in any suggestions you may wish to share Paul Ivanoff
4 out of 5
by Jeanette from Australia - WA - Perth

Posted 09-Mar-2015 on Wotif
Location: Accessible, Australia
Facilities: Typical; Value: Affordable; Service: Friendly, Courteous; Cleanliness: Spotless;
Comment from Hotel Management
09-Mar-2015
Jeanette We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
3 out of 5
Recommended
for Everyone
by A verified traveller from sydney

Good distance to shops

Posted 08-Mar-2015
A convenient distance from a family function. Lovely views
Comment from Hotel Management
15-Jun-2015 by Paul, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team as this feedback will serve as an encouragement to our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Paul Ivanoff
4 out of 5
by kyung from Australia - NSW - Sydney

Posted 08-Mar-2015 on Wotif
Pros: Location
Cons: Internet
no wifi at all
Comment from Hotel Management
08-Mar-2015
We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive feedback. I understand your frustration with the Wi-Fi and I will be undertaking a review of procedures to ensure that this will not occur in the future. Once again thank you for the feedback Paul Ivanoff