Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Gold Coast

Basic

Posted 18-Sep-2014
Pros: The location and the staff were good
Cons: the room cleaning should be checked
Location: Good location for Newcastle
I travel a lot but one key point I want in a room is quiet and not paper walls and a clean bathroom which is not what I received.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Very Nice

Posted 04-Sep-2014
Pros: I like the staff, they were very friendly and the rooms were very clean
Cons: Nothing, I found it to be a perfect place to stay overnight
Location: Location was good, only 15 minutes from the town of Newcastle and the beaches
I found this hotel to be very nice. The staff were very friendly. the room was nice and clean and the breakfast was very good.
Comment from Hotel Management
08-Sep-2014 by Dominique, Hotel Management
Dear Ralphy: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially our chef Todd as he will be happy to know you did enjoy his breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Great stopover on roadtrip

Posted 18-Aug-2014
Best sleep of my life - yes I was exhausted after 9 hours driving, but the bed was amazing! Host was wonderful, I couldn't get the heater to work - came up and fixed it (even offered an upgrade despite the fact it was my fault I couldn't operate a simple piece of technology!) Breakfast was delicious the next day, fantastic selection!! Definitely stay here!!
Comment from Hotel Management
30-Aug-2014 by Dominique, Hotel Management
Dear Pauline: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment to our chef about his food, he will be thrilled to know that his effort has not gone unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
4 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Pleasant stay beautiful scenery of Newcastle.

Posted 13-Jul-2014
Pros: The scenary of Newcastle and the central location and beds are very comfortable.
Cons: Room and bathroom renovation.
Location: We drove into the city only 15 min away and joined a tour of Fort Scratchley then had lunch in the city in Darby St and coffee at a Coco Monde yum.
A pleasant stay, very affordable with a buffet breakfast. Room, especially bathroom badly needs a makeover, somewhat tired and old fashioned. Receptionist are very curteous and very willing to help.
Comment from Hotel Management
21-Jul-2014 by Dominique, Hotel Management
Dear Joe from Sydney: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will pass on your kind comment on our menu selection to our chef Todd will be thrilled to know that his effort are not going unnoticed. We are on a project to update/upgrade our bathroom but those will be done over a period of time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
4 out of 5
Recommended
by Happy camper

Posted 08-Jun-2014 on Hotels.com
Comment from Hotel Management
08-Jul-2014 by Arlene, Hotel Management
thank you for your ratings
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 07-Jun-2014 on Hotels.com
Comment from Hotel Management
02-Jul-2014 by Arlene, Hotel Management
Dear A verified Traveller, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 05-Jun-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Kate

Location

Posted 08-May-2014
My husband and I found this motel to be in a good location to where we had to go for a wedding. It was easy to find, close to Charlestown Square and easy to get in to Newcastle CBD. Will stay here again if we get the opportunity.
Comment from Hotel Management
12-May-2014 by Dominique, Hotel Management
Dear Verified Traveller: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I am really pleased that you like our friendly staff and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
5 out of 5
Recommended
by Waqar from Sydney

Friendly Service

Posted 23-Apr-2014 on Hotels.com
very pleased, would love to stay there again.
Comment from Hotel Management
12-May-2014 by Arlene, Hotel Management
Dear Waqar: We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I am really pleased that you like our friendly staff and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, D. Reghenzani
4 out of 5
Recommended
for Couples
by Bob from Sydney

very relaxing

Posted 02-Apr-2014 on Hotels.com
Excellent. We stayed in a spacious room which we upgraded to for $20.00 p/n. There was a spa bath in the living room with its own separate area. Great view of the valley and beach in distance. Only 8k drive down the hill to Merewether / harbour front.
Comment from Hotel Management
14-Apr-2014 by Arlene, Hotel Management
Dear Bob, We very much appreciate your comments regarding your stay at the Mercure Charlestown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,