Outdoor pool, pool umbrellas, pool loungers
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Reviews of Rydges Newcastle

4.5 out of 5
Rydges Newcastle
Wharf Rd & Merewether St, Newcastle, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sarah, Avalon

Stayed 1 night in Mar 2024
Response from Thomas M on 19 Apr 2024
Hello,Thank you for your review.We are so pleased you enjoyed yourself and look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Thomas M. on 4 Apr 2024
Hi Rose,Thank you for your review.We love seeing positive feedback, and look forward to welcoming you back soon.Kind Regards,

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Excellent location, "most" staff great, the TV is annoyingly slow and no ability to log in to streaming services.
Stayed 1 night in Mar 2024
Response from Jacque B on 31 Mar 2024
Hi Micheal, Thank you taking the time to leave us a review, I am also glad that you were able to enjoy the hotels great location. I will pass your additional comments on to the relevant departments. Thank you again for your feedback as we are always looking to improve and I hope we can look forward to welcoming you back to Rydges Newcastle in the near future.

10/10 Excellent

Viive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Thomas M. on 20 Mar 2024
Hi Viive,Thank you for leaving the review for us.Kind Regards,

6/10 Okay

Ian

Business traveller
Liked: Staff & service
This property has a lovely view of you have a waterfront suite and the staff were fantastic in particular a check in man Adam was brilliant he also helped me find accommodation at another Rydges and his front desk service was second to none The rooms however were dated with pooquality towels and furnishing for around $300 a night I thought it a rip to charge $35 a night for hotel parking
Stayed 1 night in Mar 2024
Response from Thomas M. on 20 Mar 2024
Hi Ian,Thank you for the review.We are starting to renovate some of our rooms now so they will not feel outdated for much longer. The Valet Parking is not the only option around the hotel, as there is the on street parking and Wilsons carpark down the street.We look forward to having you stay with us again soon.Kind Regards,

8/10 Good

Douglas E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a king harbourside suite. Very spacious, good climate control, quiet. Close to a nice set of harbourside restaurants with lots of dining choice. Room WiFi (3 device max.) more or less OK for single device streaming (12-18mps). Room had bar fridge mostly stocked with for sale products but with small amount of room left. Check out time 11am is generous (by Australian standards). One block from tram (2 stops along tram from train station at Newcastle Interchange). Harbour view was pleasant. Nice outdoor pool.
Stayed 2 nights in Mar 2024
Response from Thomas M. on 20 Mar 2024
Hi Douglas,Thank you for your review. We are pleased you enjoyed your stay with us so much as and we look forward to having you come enjoy your time here again.Kind Regards,

10/10 Excellent

Carlie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Travelled with our kids and everything was safe, clean, wonderful, very nice and the pool was a lot of fun! Beautiful 10/10 spot. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Jacque on 8 Mar 2024
Hi Carlie, Thank you so much for taking the time to leave us a review, We are just so thrilled to hear that you and the kids had such an amazing time here with us! We certainly are so grateful that we are surrounded by such a beautiful location. We cant wait to have you stay with us again! Thank you

6/10 Okay

Timothy

Stayed 3 nights in Feb 2024
Response from Jacque on 25 Mar 2024
Thank you for taking the time to leave us a review, Kind Regards

10/10 Excellent

Sir Paul

Stayed 3 nights in Feb 2024
Response from Thomas M. on 21 Mar 2024
Hi Paul,Thank you for leaving the review for us.Kind Regards

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and lovely outlook from our room. Staff were always very friendly and attentive, we really enjoyed our stay and will return again soon.
Stayed 2 nights in Jan 2024
Response from Thomas M. on 22 Jan 2024
Hi Rita, Thank you for your positive review. We appreciate you staying with us, and look forward to welcoming you back soon. Kind Regards,

2/10 Terrible

Raul

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Hotel location was great and the little ones enjoyed the pool and slide very much. Breakfast was good in the morning. However, our room was not as clean as we would have expected, not a deal breaker, but the reason for the one star was a non working air conditioning in our room. Despite asking assistance in the front counter and ringing later when still was not working, we never got a solution and had to the spend the night it what it felt like a sauna. This is a basic expectation and it was not met.
Stayed 1 night in Jan 2024
Response from Thomas M. on 21 Jan 2024
Hello Raul,We apologise for the maintenance issues you faced during your stay with us. These are rare for us and are not an example of the standard we hold as a hotel.Please feel free to contact us directly with any other feedback from your stay.We are pleased to read you found the location enjoyable and the breakfast was a great start to your day.We hope we can resolve these issues for you, and welcome you back soon,

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location .... thats about it
Great views of the harbour, great walking along the foreshore, a quick easy walk into to town or to restaurants and bars BUT. Ive stayed in this place for years, even when it was run by a different operator. Very little has ever been updated or renovated and its very very tired. Apart from that its great.
Stayed 2 nights in Jan 2024
Response from Tahir G. on 19 Jan 2024
Hi David, Thank you for taking the time and leaving a review for us. We pleased to hear that you enjoyed our services and hotel location during your stay with us.We are going through renovations which will alleviate the concerns you have highlighted. We look forward to seeing you stay with us again soon

10/10 Excellent

Yan

Stayed 1 night in Jan 2024
Response from Thomas M. on 5 Feb 2024
Hello,Thank you for your positive review.We appreciate it, and look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Thomas M on 16 Jan 2024
Hi Robert, Thank you for your positive review. We appreciate you staying with us, and look forward to welcoming you back soon. Kind Regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position. Within walking distance to the beach, cafes and shops. Great customer service. The room was excellent and a delicious buffet breakfast was enjoyed.
Stayed 1 night in Jan 2024
Response from Thomas M on 16 Jan 2024
Hi Jennifer, Thank you for your positive review. We appreciate you staying with us, and look forward to welcoming you back soon. Kind Regards,

8/10 Good

Deborah

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thomas M. on 14 Jan 2024
Hi Deborah, Thank you for your positive review. We appreciate you staying with us, and look forward to welcoming you back soon. Kind Regards,

8/10 Good

Amber

Stayed 2 nights in Jan 2024
Response from Thomas M. on 3 Feb 2024
Hello,Thank you for leaving such a positive review for us.We look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool for kids
Stayed 2 nights in Jan 2024
Response from Thomas M. on 13 Jan 2024
Hi Lisa,Thank you for your positive review.We appreciate you staying with us, and look forward to welcoming you back soon.Kind Regards,

8/10 Good

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service
Great location. Just feel that the hotel is in need of a little updating.
Stayed 1 night in Jan 2024
Response from Thomas M. on 13 Jan 2024
Hi Kristine,Thank you for your positive review.We appreciate you staying with us, and look forward to welcoming you back soon.Kind Regards,

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with excellent service
Stayed 1 night in Jan 2024
Response from Tahir G on 12 Jan 2024
Hi Agnes,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

10/10 Excellent

Joseph David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here
Stayed 3 nights in Jan 2024
Response from Tahir G on 12 Jan 2024
Hi Sarah,Thank you for letting us know about your recent stay and for choosing Rydges Newcastle. I'm so thrilled that you enjoyed everything. Thank you again for your feedback. We look forward to having you back with us again in the near future. Kind Regards,

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like parking around the streets. Valet was available but i wanted to use and access the vehicle regularly. QR menu for in-room dining was different to the choices when ordering. Great place , clean and comfortable.
Stayed 1 night in Jan 2024
Response from Thomas M. on 9 Jan 2024
Hello Brian,Thank you for providing some feedback of your stay with us.Our Valet service is 24/7, and we would be more than happy to either bring your vehicle up or arrange for the items to be brought to your room for you.We will look into the issue with the QR codes, and hope you stay with us again soon.Kind Regards,

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service
Our 2 nights stay at the Rydges was lovely, although the room is very small. The location and proximity to the wharf, restaurants, beautiful views and comfortable surrounds were highlights. The room was clean and comfortable and the pool with slide was a draw card for our children. The sofa bed mattress was well used and probably needs to be replaced soon.
Stayed 2 nights in Jan 2024
Response from Thomas M. on 9 Jan 2024
Hello Naomi,Thank you for leaving your review for us.We are so pleased you enjoyed your time with our hotel, and look forward to welcoming you back.Kind Regards,

8/10 Good

Shanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Thomas M. on 9 Jan 2024
Hello Shanan,Thank you for leaving your review for us.We are so pleased you enjoyed your time with our hotel, and look forward to welcoming you back.Kind Regards,

4/10 Poor

Stefanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The fold out lounge had no sheets, mattress was stained and dirt. The blankets in cupboard were dirty, smelly and covered in dust. Rooms need to be updated and modernised.
Stayed 1 night in Jan 2024
Response from Thomas M. on 9 Jan 2024
Hello Stefanie,Thank you for providing some feedback of your stay with us.We are disappointed to read you had so many issues with the sofa lounge.We are entering a period of renovations where the rooms will be updated, resolving the issues you have highlighted.We hope to see you stay with us again,

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra for Valè parking, expensive for one night.
Stayed 1 night in Jan 2024
Response from Thomas M. on 9 Jan 2024
Hello Edith,Thank you for your review.Multiple parking options are available both within and surrounding the hotel, as it is a 24/7 service with a concierge available at all times it is also a paid service.Unfortunately at this time of year, the industry does become more expensive than at other times. As we move away from the New Years period this should reduce.We hope you decide to stay with us again.Kind Regards,

4/10 Poor

Payam

Travelled with family
Disliked: Staff & service, property conditions & facilities
Door got stuck, always towel numbers were less than people in the room, old tvs , low pressure shower, keep forgeting the orders for tea and what we asked
Stayed 4 nights in Dec 2023
Response from Thomas M. on 9 Jan 2024
Hello Payam,These all sound like multitude of issues during your stay.Please feel free to contact us directly so we may assist and provide a better service for your next stay with us.Kind Regards,

10/10 Excellent

LANHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, views were far better than expected- lifts are fast & always around, staff were great- better selection at the 350 bar & rest. for food & decenty cocktails would be a potential improvement - hotel itself was great & the room intro book to the area /hotel history fantastic!! Thank you :D
Stayed 2 nights in Dec 2023
Response from Tahir G on 5 Jan 2024
Hi Sarah,Thank you for letting us know about your recent stay and for choosing Rydges Newcastle. I'm so thrilled that you enjoyed everything. Thank you again for your feedback. We look forward to having you back with us again in the near future. Kind Regards,

6/10 Okay

Stefano

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Stuff not so trained. Half an hour to prepare a cappuccino. Hotel a bit outdated. The plus is surely the location.
Stayed 1 night in Dec 2023
Response from Thomas M. on 31 Dec 2023
Hi Stefano,Thank you for taking the time to leave a review for us. We agree, the location of the hotel is amazing and a huge plus. One of the downsides to this is popularity meaning the hotel appears more run down than usual during its busy periods due to the excessive use. This can also lead to extended wait times for items such as your cappuccino.We do appreciate your patience and hope it was well worth the wait.Kind Regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chilled location was amazing, loved the vibe
Stayed 1 night in Dec 2023
Response from Tahir G on 29 Dec 2023
Hi Michael,Thank you for your great feedback. We hope to see you again soon. Kind regards.

10/10 Excellent

Loydette

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Thomas M. on 27 Dec 2023
Hi Lloydette,Thanks for leaving your review for us.We hope to have you stay with us again soon,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, efficient staff. Great location!
Stayed 2 nights in Dec 2023
Response from Thomas M. on 23 Dec 2023
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pitiful
We booked the king suite with harbour view with balcony. On entering the room we noticed vomit all over the balcony so I called reception and they apologised and said they were upgrading us to the king spa suite. The king spa suite was dirty, the balcony was so small you could only just stand on it, the dining suite only had 1 chair so only one of us could sit at the table, the bathroom towels were placed on a towel rack high on the wall in the centre of the spa which meant you had to climb in the spa to reach a towel, that also meant the cleaners had to climb in the spa to place the towels in the rack. There was no steps to climb into the spa which was incredibly difficult as I am 152cm tall and to make matters worse you have to climb into the spa to take a shower which is incredibly dangerous trying to get in and out when wet. There was absolutely no utensils in the kitchen, what is the point of have a kitchen with no dishes or cutlery. The coffee cups and coffee was on the bottom of the cupboard under the kitchen sink. The fridge was filthy. There was no compendium or prices for the mini bar. We paid $250 per night for our suite which was better than the upgraded suite which was $418p and $35 on parking ( luckily we had free parking directly in front of motel). I would never recommend the Rydges motel at Newcastle because you are only paying for the name
Fridge
Have to climb in spa to reach towel rack
No proper step to access spa bath to have a shower, the tiny step at the side of spa so small and inadequate my size 5 foot was to big
The tiny balcony couldn’t even accommodate a chair and your paying an $100 a night for the privilege of something that’s unusable
Stayed 2 nights in Dec 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Thomas M. on 23 Dec 2023
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas M. on 23 Dec 2023
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Thomas M. on 23 Dec 2023
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

8/10 Good

Pashupati

Stayed 1 night in Dec 2023
Response from Thomas M. on 23 Dec 2023
Hello,Thank you for your review.We greatly appreciate you taking the time, and we hope to have you stay with us again soon.Kind Regards,

2/10 Terrible

darren

Travelled with partner
No tea bags in the room, not value for money, probably won’t stay there again.
Stayed 1 night in Dec 2023
Response from Thomas M. on 18 Dec 2023
Hi Darren,We are disappointed to read you did not enjoy your time with us.Please feel free to contact us directly to provide any further or specific feedback, and we hope to resolve some of the issues you may have faced.Kind Regards,

10/10 Excellent

roddie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Thomas M. on 18 Dec 2023
Hi Roddie,Thank you for leaving your review with us.We appreciate your effort, and look forward to having you stay with us again soon.Kind Regards,

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas M. on 16 Dec 2023
Hi Kelly,Thank you for your review. We look forward to you staying with us again soon.Kind Regards,

4/10 Poor

Bernie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly Grimy Floors
very disappointing. The room was grimy
Stayed 3 nights in Dec 2023
Response from Tahir G. on 15 Dec 2023
Hi, John,Thanks so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. Cleanliness and hygiene are two of our highest priorities, and we take feedback like this very seriously. And your response will be pass on to the relevant team.We hope to look forward to having you back with us again in the near future.

6/10 Okay

Filomena

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property desperately needs to be refurbished.
Stayed 1 night in Dec 2023
Response from Tahir G. on 12 Dec 2023
Hi Filomena,Thank you very much for the feedback. We pleased to let you know we are currently in the middle of renovations. We would love to host you soon with new look of our hotel.Regards,

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was on the street, so trying to figure out extended times was difficult. Otherwise, the pool and waterslide were a huge hit with the kiddos. The room was pretty clean and options to eat near by were great. The beach was close and was wonderful to visit, but staying longer than a couple days would have been difficult if you have your own vehicle.
Response from Thomas M. on 12 Dec 2023
Hi Jessica,Thank you for taking the time to leave your feedback. We always appreciate guests taking the time to provide insight into their stay with us.Whilst we are pleased to read you and your other guests enjoyed the pool, waterslide and our other amenities surrounding the hotel, we would also like to advise of the Valet parking option with the hotel at 35 per night. This is a 24/7 service provided by the hotel with the on street parking (Metered between 9am and 5pm) and multi level Wilsons car park further down Wharf Road also available for your convenience.We look forward to having you stay with us again soon,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tahir G on 7 Dec 2023
Hi Chris,Thank you for taking the time to provide the hotel with your feedback - it is appreciated.I am so pleased to hear that you enjoyed your stay with us.We look forward to being able to welcome you back to the hotel again in the near future.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas M. on 5 Dec 2023
Hi Phillip,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Thomas M. on 5 Dec 2023
Hi Matt,Thank you for your review. We look forward to having you stay with us again soon.King Regards,

10/10 Excellent

Nikko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Got a free upgrade to a Suite room. Thank you
Stayed 1 night in Nov 2023
Response from Thomas M. on 28 Nov 2023
Hi Nikko,You are most welcome for the upgrade. We look forward to having you stay with us again soon.Kind Regards,

8/10 Good

len

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the harbor views and activities which is why we returned for my wife's birthday treat, she turned eighty. we did not like the bed which was vey hard or the skin irritations similar to mossie bites.
Stayed 2 nights in Nov 2023
Response from Thomas M. on 28 Nov 2023
Hi Len,Thank you for providing your feedback for us.We appreciate the feedback regarding the bedding and have provided it along for our Housekeeping Management.Kind Regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Giorgia on 20 Nov 2023
Thank you for your feedback.We appreciate the warm review!