Ratings based on 14,242 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Very dated rooms

Posted 24-May-2015
The lobby is nice but the room looked so dated and boring. The area is good for high end shopping but beyond that I couldn't recommend the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2015
Comfortable and Convenient...Definitely will Book again!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas ft worth

Great hotel for the price.Centrally located. Good

Posted 24-May-2015
Great hotel for the price. Centrally located. Good size room.
2 out of 5
by A verified travellerfrom Shanghai

Hotel for groups only

Posted 24-May-2015
Expect very small rooms with aging furniture and no minibar. Service is inexistant (2 days to get the bath tub fixed). Good location, but expensive for a cloakroom...
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-May-2015
very rode staff by the name of "Paulette"in front office, she love the word NO No NO i don't know!!!!!!!!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Nice hotel, great location

Posted 23-May-2015
Enjoyed our 5 night stay very much. Grand hotel with beautiful decor. Rooms could do with a refurb but suited our needs! :)
3 out of 5
Recommended
for Everyone
by A verified traveller

Appearances can be deceiving

Posted 22-May-2015
This hotel is excellently located and the hotel lobby looks like this hotel is well cared for but the initial appearance is definitely deceiving in this case. It's a real shame and some what sad this hotel is let down by the poor standard of room decoration, particularly the bathrooms which look like they haven't seen a refurbed since the 1997 renovation. In my opinion the owners of this hotel are doing it an injustice. For a hotel that has been around since 1924 it's a real shame. I appreciate the good price of the room charged is probably a reflection on the room standard, but once you leave the great lobby and take the lift to the room floors it is clearly evident that this part of the hotels looks neglected. The dated patterned carpets stretching the long corridors along with unmatched wall coverings could be taken from a scene out of the Shining! This hotel should be brought back to the standard it deserves. The beds and room furniture are fine - just requires a few cosmetic changes - ditch the carpets in the corridor, simplifiy the wallpaper and refit the whole bathroom with modern fully functional suites. This hotel should be shown the care and love it deserves. It has great potential, and deserves to be a front runner with substance.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Richmond, Va.

First Visit To NYC Wonderful..

Posted 22-May-2015
Pros: Granduer
Cons: Bathrooms need to be updated
Location: Great
Roosevelt was impressive..Couple of employees seemed they didn't want to be bothered but overall we had a good experience...Our granddaughter had breakfast delivered on our 50th Anniversary, it was very nice..& she seemed to feel that the ordering process was very good. We are ready to return to the Roosevelt..
3 out of 5
Recommended
for Everyone
by A verified travellerfrom new york

Utmärk läge

Posted 21-May-2015
Pros: Trevlig lobby och trevlig personal
Cons: Rummen hade behövt en uppfräschning
Location: Nära till tåg och busstationer och alla sevärdigheter
Trevlig stad att vistas i med mycket trevliga människor och enormt mycket att se å uppleva.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to 5th avenue and grand central. A bit old.

Posted 21-May-2015
Pros: Location. Comfort. Quiet.
An old style hotel beside grand central, very grand, still a bit too old in places however. Would benefit from the upgrade of bathrooms mostly. Great lobby and service was pretty good.