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Reviews of Roger Smith Hotel

3 out of 5
Roger Smith Hotel
501 Lexington Ave, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 1002 reviews" "
Rating 8 - Good. 370 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Great Roger Smith Hotel ♥️
I would definitely stay there again and I will recommend others to this hotel. The staff there were amazing and they kept it clean.
Stayed 4 nights in Dec 2021

8/10 Good

Florencia

Travelled with family
Liked: Cleanliness, staff & service
Nice location, our room was clean enough space for 4 of us. Just the heating was little high
Stayed 6 nights in Dec 2021

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great Location and Comfortable
This hotel was in a perfect location for us. A few blocks from Grand Central Station, a Walgreens right across the street, a Starbucks two doors down and a couple of good restaurants just down the street. This has been a hotel since 1929 so it is old, but for the price, it is well worth it. The rooms are old and dated, but mine was clean and the beds were comfortable. 15 minute walk to Rockefeller Center and a 20 minute walk to time square. The room had a microwave and refrigerator, but they did not have ice or ice buckets I did not hear any noise from the other rooms. The staff was extremely friendly and I would stay here with my family anytime.
Stayed 3 nights in Dec 2021

6/10 Okay

Monique

Liked: Staff & service
Stayed 1 night in Dec 2021

2/10 Terrible

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absurdly false advertised. Don’t believe the pictures you see on here. We checked in and the hotel seemed just old and crusty but figured it would just have character. Nope. Walked into the room, crusty stains on the floor. Bathroom tiles coming off the walls, wallpaper peeling everywhere and mold on the walls. A rusty pipe was sticking out of the bathroom with the other half of it leaning up against the wall. Stains on the couches and sheets. Bugs on the floor because the window was left open.
Stayed 1 night in Dec 2021

6/10 Okay

Louise

Liked: Staff & service
Disliked: Property conditions & facilities
First room bad; was able to change to a different one. Hotel is tired, wall paper peeling, insect, few outlets to charge phone, no guide for TV. No shower cap (glad I brought one) Bed and cover nice. Staff helpful.
Stayed 1 night in Dec 2021

6/10 Okay

Linda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, super friendly staff, low cost…..but the hotel is dated and needs a lot of work. Wallpaper tearing off wall, patched up carpeting, no valet parking as mentioned(you get small discount on nearby parking), no bar open, no washcloths on room, you don’t control heat so very hot in rooms
Stayed 1 night in Dec 2021

8/10 Good

Jeanne Mercier, Palmetto Bay

Stayed 5 nights in Dec 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service
A good sized, comfortable clean room. Well positioned for Seeing Manhattan. Subway a few metres away. Midtown walkable. Staff pleasant and friendly. Slightly faded.
Stayed 6 nights in Dec 2021

8/10 Good

Tamarra, Aberdeen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great… just 3-4 blocks from Grand Central station and about 7 blocks to Rockefeller center. The staff are extremely friendly and helpful!
Stayed 1 night in Dec 2021

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very different from big hotels. Was very accessible to subway and other points of interest. Staff was always very helpful and very friendly
Stayed 5 nights in Dec 2021

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2021

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a quick visit to NYC. Friendly, helpful staff. Clean and eas for walking/metro. Safe environment.
Stayed 4 nights in Dec 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Nov 2021

6/10 Okay

Ginger

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I liked the location of the hotel! I was looking forward to the roof top bar which was closed upon arrival. Bummer. The carpet and windows were filthy. Needed to wear shoes around in the room. Yuck.
Stayed 3 nights in Dec 2021

6/10 Okay

John

Liked: Cleanliness, staff & service
Nice place, but its a little worn
Nice place, but its a little worn. There was a lip between the bathroom and the living area which was quite annoying. My grand daughter tripped on it and hurt her knee. I also tripped on the lip, but in a different room. Staff was friendly, but the place really shows a lot of wear and tear.
Stayed 2 nights in Dec 2021

10/10 Excellent

Tierney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Our suite was spacious, the beds were comfy, the hotel was quiet and cozy despite being in the center of everything. Loved the old-fashioned style and comfort of this hotel!
Stayed 1 night in Dec 2021

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2021

8/10 Good

Fabiola

Stayed 3 nights in Nov 2021

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Amenities
It’s a serviceable hotel, but lacks amenities. Could use a facelift, heat was overbearing in our room so we had to run the AC when it was 40 degrees outside. Staff was very friendly. Easy access to Rockefeller, grand central, Broadway, amd Times Square. Positive is it’s just outside the main congestion so getting a Starbucks or Dunkin (both right there) super easy.
Stayed 4 nights in Nov 2021

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool old hotel.could use a little of this or rhat a fresh up..but over all.good
Stayed 4 nights in Nov 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All The Basics Were Good
Our room was quite large to accommodate the 2 beds we reserved for. All the basics were good: comfortable mattresses, noise free, excellent service from front desk and bellhop. Two little nitpicks: housekeeping forgot to leave wash cloths, and there was no clock in the room. We would definitely come back.
Stayed 1 night in Nov 2021

8/10 Good

Joseph Elmer, Wesley Chapel

Travelled with family
Liked: Cleanliness, staff & service
A bit dated but good overall stay
Stayed 4 nights in Nov 2021

8/10 Good

Bernard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful. The location was perfect for visiting museums and finding restaruants.
Stayed 3 nights in Nov 2021

6/10 Okay

Dave

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Roger Smith hotel is in the best area in the City but the hotel needs a thorough face lift. The website shows beautiful rooms but they are not what you'll see once you're there. The property is very old and has a strong musty smell, the carpets needs to be changed. One of the 2 rooms we rented had no pictures on the wall but the hooks were still there. The wall paper is coming apart..there's so much more but the staff is awesome and the location is perfect. I would honestly stay here again if it gets a face lift, lol.
Stayed 4 nights in Nov 2021

8/10 Good

Mai

Stayed 2 nights in Nov 2021

10/10 Excellent

JOHN D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, pleasant and personable
Stayed 1 night in Nov 2021

6/10 Okay

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2021

4/10 Poor

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the price. Took three different staff members on three different days to find a fan for us. Phone in room never worked, remote control never worked, and worst of all staff did not care about any of it. Overall cost was much higher than reported on the Expedia site
Stayed 4 nights in Nov 2021

4/10 Poor

Tana

Travelled with group
Stayed 1 night in Nov 2021

6/10 Okay

Ayla

Stayed 2 nights in Nov 2021

8/10 Good

Alejandro Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The beds
Stayed 2 nights in Nov 2021

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away!!!!
Stay away from this hotel!!!!!!!! No hot water both days. Room was musty, walls were cracked and chipping. It was falling apart.
Stayed 2 nights in Nov 2021

8/10 Good

Eliud

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint. Traditional styling was very comforting. It felt like we had a small apartment in the city.
Stayed 2 nights in Nov 2021

4/10 Poor

Donna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had no hot water for two of the three days we were there.
Stayed 3 nights in Nov 2021

8/10 Good

WILLIAM, Sedona

Liked: Cleanliness, property conditions & facilities
The Roger Smith Hotel is a wonderful, old world hotel. I worked in the area for many years and enjoyed the bar and the vibe of the property many times in those years. So, when visiting this time, I decided to stay. The character remains intact. The rooms are clean and eclectic. The check-in experience was wonderful as was easy check-out. And the number and variety of places to eat in the area remains strong...although I wish I had tried room service as the menu looked great and memories of great food I had there before is still fresh. There has been a lot of change going on in the area during the pandemic. It's nice to see the Roger Smith has weathered the challenging times and is doing some renovations. But I'd like to see more done. My one issue was that I went out at 11 PM on Friday night to get a late night bite to eat. But the main doors were locked and a sign on a door as you to call to be let in. No one was visible at the front desk. I had to debate whether to let in a family who were seated at the door waiting to be let in. I don't think ANY hotel in NYC, especially one in midtown on a busy Friday night (this was NYC Marathon weekend) should have the front desk unattended and the doors locked for ANY reason. Thankfully, this was my main disappointment.
Stayed 2 nights in Nov 2021

2/10 Terrible

Kais

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heat . Electric outlet not working . No Valet parking . Too bad
Stayed 1 night in Nov 2021

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a classic hotel, comfortable and understated. We enjoyed the spaciousness and the friendly service.
Stayed 4 nights in Oct 2021

2/10 Terrible

Joanne

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Joseph

Stayed 3 nights in Nov 2021

8/10 Good

Staceyann

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel is older so do not expect modern decor. The shower curtain needed changing/scrubbing and there was no hot water for a shower in the morning.
Stayed 1 night in Nov 2021

2/10 Terrible

Elizabeth

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At home at The Roger Smith
Wonderful guest relations, excellent service, super clean rooms and just about the best stay in NY for the price.
Stayed 1 night in Oct 2021

6/10 Okay

Barry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rug in the room was gross. The noise from the street kept us awake all night.
Stayed 1 night in Oct 2021

8/10 Good

Merlina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was nice to have hard wood floors and for New York very roomy. Nice view and roof top bar a plus. The unit we were in could use some TLC, chips in the tub some of the moldings were banged up and water pressure was weak on the 15th floor.
Stayed 3 nights in Oct 2021

4/10 Poor

Camille Rose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. No complaints.
Stayed 1 night in Oct 2021

10/10 Excellent

christa rochelle, Alameda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't have been happier with my stay at the Roger Smith--our room was ready early, front desk was so kind & helpful (especially the lady on duty at check-in), and our room was just lovely. We had a junior king suite & it was spacious & perfect for relaxing, and the bed was incredibly comfy. Loved the green tiled bathroom! Daily housekeeping, everything clean & in good repair. Loved the coffee machine, refrigerator & microwave--I chose this hotel over others for these amenities. The rooftop bar was unique & enjoyable as well. I liked this area, close to Grand Central and lots of places to eat as well as a Walgreens on the corner--we felt safe walking at night. Overall exactly what I hoped for--beautiful old hotel that retains its vintage charm without feeling antiquated. I will absolutely stay here again.
Stayed 5 nights in Oct 2021