Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Niagara on the Lake

Right in the action... Times Square :)

Posted 05-Jul-2015
Pros: Clean and great staff
Cons: Nothing
Location: Times Square and Everything
Friendly service and excellent location... Helpful Staff and courteous Location is right in Times Square Could see the Ball drop from our room :)
2 out of 5
by A verified traveller from Detroit

Awful room condition, poor housekeeping staff

Posted 02-Jul-2015
Pros: Location, check in front desk staff very friendly
Cons: Attention to detail, management visible
Location: Everything in walking distance
Soiled plates and glasses left in room from night before, forgot bath towels 2 days in a row, phone broken and no one on property to fix till Monday morning. Food in cocktail hour room always out. Glass covering picture in room broken and shower leaked on floor every morning from caulk joints.
4 out of 5
Recommended
for Everyone
by A verified traveller

Peace in the middle of the choas

Posted 30-Jun-2015
Excelent location, merely half a block from times square, but very quiet and peaceful inside. Convenient to theatre and subway stops.
5 out of 5
Recommended
for Everyone
by A verified traveller from chile

Exactly as it has been sold

Posted 29-Jun-2015
perfect location Excellent staff Good room Little breakfast room Good fruits and coffee
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel

Posted 25-Jun-2015
Right in the heart of everything, friendly and great staff
5 out of 5
Recommended
for Couples
by A verified traveller from Texas

Exceeded my expectations.

Posted 24-Jun-2015
My third trip to New York and definitely the best hotel thus far. I brought a friend who had never been to the city and the location was great to see the highlights. It was pretty quiet considering its half a block from Times Square. The room was clean, larger than expected, and the staff was great. The complimentary happy hour and breakfasts came in very handy and were very enjoyable. The only thing I would change is to not have to call for ice (though it was always delivered promptly). The only negative part of my stay was that housekeeping missed us on the final full day (day prior to checkout). New towels were brought up but no offer to clean the room.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Large and comfortable !

Posted 22-Jun-2015
What a pleasant surprise to find such a great hotel in the heart of the city. The location was perfect (same block as Toys R-Us); the room was big and comfortable (it even had a small modern sofa); curtains had black-out so lights from Times Square were not a problem; the bathroom was large and it included a shower and a tub !! We will definitely stay there again .
3 out of 5
by A verified traveller from München

Lage vom Hotel sehr gut

Posted 19-Jun-2015
Pros: die Lage
Cons: das Frühstück
Die Zimmer waren zum Innenhof gerichtet, wo Tag und Nacht eine Lüftungsanlage gelaufen ist, die sehr laut war. Der Frühstücksraum hat keine normalen Tische und Stühle, sondern nur Couchtische und Sessel, was zum esse sehr unangehnem war. Das Frühstücksbuffet war dem Standard des Hotels nicht angemessen. Sehr kleine Auswahl und jeden Tag haben wir auf den Kaffee warten müssen, war nervig. Das Frühstückspersonal ist nicht gerade auf zack gewesen. Bis auf die Lage finden wir, dass es viel zu überteuert war!! Wir waren 5 Nächte mit 4 Personen
5 out of 5
Recommended
for Everyone
by A verified traveller from Massachusetts

Great stay in NY

Posted 19-Jun-2015
Pros: Unusual as it may seem, I liked the ready availability of outlets for charging devices
Cons: Maybe the A/C controls. They were a little hard to regulate, but it is a minor nuisance.
Location: Great mid-town location. Just far enough off the well-beaten path of Times Square to avoid that chaos.
Really nice hotel, great mid-town location. As nice as the hotel is, I found the staff to be superb.
5 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, NC

Premier Review

Posted 18-Jun-2015
My daughter & I visited NYC for 2 nights in June 2015. This is a prime location yet quiet at nights. Loved it - will stay here again.