Property amenity

Reviews of Millennium Premier New York Times Square

4 out of 5
Millennium Premier New York Times Square
133 W 44th St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 355 out of 1005 reviews" "
Rating 8 - Good. 246 out of 1005 reviews" "
Rating 6 - Okay. 159 out of 1005 reviews" "
Rating 4 - Poor. 110 out of 1005 reviews" "
Rating 2 - Terrible. 135 out of 1005 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Leslie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is run down and basically has no amenities, is a basic hotel. Fine if cheaper, but this isnt a cheaper hotel. The walls had marking on it, the desk chair was heavily stained, the sink had the pain peeling, the shower soap tray was rusting, the know for the shower comes off easily, and there's no mini fridge. The only thing it has going for it is the upgraded rooms are 50 sq ft larger than their competitors. I can't recommend this place to anyone. I paid over $400 for the last night of a 3 night booking. How this is worth $400 is beyond me. Brutally honest review, but someone in the hotel needs to make some changes.
Stayed 3 nights in Apr 2024

4/10 Poor

Everton marcio

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning wasn’t working in my room, bath tub won’t hold water, breakfast is way better in other hotels(very limited, no options) , my reservation had a total $702,00 I was traveling on a budget with my wife and was charged over $1500 when did my check in they said was only pending and authorizations and the money would go back to my card in some days which means our vacation was ruined, I’m never returning to that location and won’t recommend
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr 2024
Everton, it's disheartening to read about the concerns in your review. It is unfortunate you encountered issues with the room's air conditioning and bath facilities. We also note your thoughts about our breakfast selection, and assure you that guest feedback is taken seriously for improvements. In terms of financial matters, there can sometimes be misunderstandings with card pre-authorizations, as they are standard hotel procedure. We sincerely regret any confusion and the impact on your trip. Despite your current feelings, we truly hope you give us another chance to prove our commitment to creating a delightful stay for our guests.

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly quiet--right on Times Sq. A bit dusty, but LARGE room!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Rachel, it's wonderful to hear that you enjoyed your stay at the Millennium Premier New York Time Square. We're particularly pleased you appreciated the tranquility of the location, despite being amidst the bustling Times Square! Noted on your feedback regarding room cleanliness - rest assured, our housekeeping team will pay close attention to these details. We are grateful for your feedback and look forward to your return to our spacious accommodations.

10/10 Excellent

Moon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Moon, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Millennium Premier New York Time Square!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient near theaters and Times Square not far from Central Park and all subways Bryant park a walk away
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Jason, it's delightful to hear that the location of Millennium Premier New York Times Square added to the convenience and enjoyment of your stay. We appreciate your acknowledgment of our proximity to key tourist spots like Times Square, the theaters, Central Park, and accessible transport links. We hope to be your choice of stay the next time you wish for a city adventure in the heart of New York.

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, staff & service
I had my passport stolen from my room. The tv didn’t work and the thermostat was broken so the room was really hot. Good repair person though to disconnect the heater after the 2nd call (over 90 minutes).
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Thank you so much for your feedback regarding your recent stay, Warren. We would like to know more about the incident that you experienced. Please feel free to contact the hotel directly.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything and staff is super nice and helpful!
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Catherine, your kind words about the Millennium Premier New York Times Square truly put a smile on our faces. It's fantastic to hear that the convenience of our location and the assistance provided by our wonderful team members contributed to a memorable experience for you. We're looking forward to welcoming you back soon!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Thank you for sharing, Sheila!At Millennium Premier New York Time Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

ASTRID, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a good place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Astrid, thank you for your kind words. We are delighted to hear that you enjoyed your stay at the Millennium Premier New York Times Square. Our team members are always striving to provide an excellent experience and it's now more rewarding to know that their efforts made a good impression. We're looking forward to hosting you again in the future.

6/10 Okay

Jane

Liked: Amenities
Disliked: Property conditions & facilities
Convenient location but the building needs repair: only one bedside lamp worked, weird hole in the ceiling where the sprinkler is, a bit dusty here and there and tub was a bit dirty.
Stayed 6 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Jane, it's clear from your comments that your room did not live up to the standards we strive to meet. We emphasize cleanliness and regular maintenance, so we're regretful to hear about your experience. It's unfortunate about the variety of issues you encountered, from the lighting to the bathroom fixtures. Please be assured your feedback has been noted and will be passed on to the relevant departments to ensure future guests don't encounter similar problems. We hope you may consider giving us another chance to demonstrate our usual attention to detail.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our entire day from beginning to end. We had trouble with the drain in the bathtub and that was fixed immediately. Whatever we needed we were able to get. The only part was when we checked in it was 10 o’clock in the morning and they stated the room would not be ready till 4 PM, however, it was ready by 2 PM which was very, thankful for us. We enjoyed our stay, and we will be back again again and again.
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Andrea, it's fantastic to know you fully enjoyed your stay at Millennium Premier New York Time Square. Our team always strives to provide swift assistance, so it's good to hear that any slight concerns were addressed promptly. We're also delighted you found your room available ahead of schedule. Your repeated coming back gives us the joy to serve you again. We eagerly anticipate your future stays.

6/10 Okay

Alain

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, bad management and property condition
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Alain, thank you for your feedback. We're happy to know that our prime location was advantageous to you, but sincerely regret hearing about your concerns regarding management and property upkeep. Rest assured, we are continually updating our facilities and refining our management approach for the ultimate guest experience. We hope you'll consider giving us another chance to improve your impression in the future.

8/10 Good

Olivia

Stayed 3 nights in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for sharing your thoughts with us, Olivia!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Millennium Premier New York Time Square. Thank you and have a lovely day!

10/10 Excellent

Michael, Horseheads

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Michael, it's fantastic to hear about your excellent experience at the Millennium Premier New York Time Square. We appreciate your feedback and look forward to serving you again in the future.

6/10 Okay

Gina

Travelled with partner
Liked: Cleanliness, amenities
Overall friendly staff, besides to front Desk staff they really need to improve their customer service Great location in the middle of Times Square, close to subway stations, food options everywhere around, Walking distance to Bryant Park, NY Public Library, Radio City Music Hall, SUMMIT, Grand Central Station.
Stayed 6 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Gina, it's great to hear you appreciated our central location and proximity to some of New York's fantastic attractions. We apologize if you felt our front desk service could be improved; your feedback is helpful for training purposes. We do strive to offer excellent service throughout. We hope you'll consider staying with us again so we can provide a more comprehensive positive experience.

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Mar 2024
Thank you for the perfect rating, Seema!We are very pleased to hear that you had a wonderful stay at Millennium Premier New York Time Square. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention was great, and good amenities , great place for.a nice getaway. Breakfast included was a good option. Thanks.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Jose, it's delightful to hear that you had an enjoyable stay at Millennium Premier New York Times Square. We're pleased to know that our attentive service, quality amenities, and complimentary breakfast made your getaway even more pleasant. Looking forward to welcoming you back during your next trip. Safe travels!

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It's hard to believe this is a 4 star hotel. The promotions of the hotel are misleading and untruthful. Staff were not friendly and lied about providing a fridge, which they stated was available upon request. I stayed for 5 days and inquired 4 times, to no avail. Additionally, it was a struggle to simply get toilet paper (extra toilet paper is not provided in the hotel room upon arrival). The bathroom was not as clean as I expected. The facility seems a bit outdated and old (loose faucet, shower knob). There was a lack of outlets and they were also incredibly loose, which made charging devices difficult. Also, the room I stayed in had a creaking, squeaking door that would make noise throughout the stay due to draft and air being blown from the AC. The experience was below average. I wouldn't recommend it.
Stayed 4 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
James, we regret to hear that your stay fell short of your expectations. It's disappointing to read you encountered challenges around amenities and found our maintenance standards not up to par. Our team always strives to deliver a superb experience, and it's troubling to hear you didn't feel this was met. We also acknowledge your concerns regarding the availability of requested items and promise to look into the matter. Issues with our power outlets and door noise are also pertinent points we must address. We appreciate the feedback as an opportunity for growth and look forward to working on the areas you highlighted. Our hope is that you'll give us another chance in the future to demonstrate our commitment to comfort and satisfaction. We aspire to exceed the standards you seek and leave you with a much better impression.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that you needed your room key to operate the elevator made us feel safe. The hotel was clean, quiet. The staff was very welcoming and polite. We had to pay for parking but I was totally ok with that because it was right across the street. Definitely plan in coming back and staying longer
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Tiffany, it's great to hear that the added security of needing your room key for the elevator at Millennium Premier New York Time Square made you feel safe. We're pleased that you appreciated our clean, peaceful environment, and experienced our welcoming team members. We're glad that our parking arrangement worked well for you. It sounds like your next stay with us is already in the planning stages, and we couldn't be happier. We eagerly await your longer visit!

10/10 Excellent

Rosa

Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Thank you for the amazing rating, Rosa!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Millennium Premier New York Time Square soon!Thanks again for leaving your feedback!

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful experience from the time I checked in with Monique to the time I have a little bit of a hiccup I decided to stay an extra day, and Elle, Jenny and Chirst all helped to expedite the reservation I made incorrectly. They all took over and helped me while I was able to continue on with my scheduled event. I came back from lunch and it was all taken care of. I really appreciate what they did...
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Dianne, we're overjoyed to hear that your stay at Millennium Premier New York Times Square exceeded your expectations. Your compliments regarding Monique, Elle, Jenny, and Christ's assistance are heartening, as our team members are committed to providing the superior service our guests deserve. We strive to make every aspect of your stay impeccable, even when handling unexpected changes. We appreciate your gracious review and look forward to hosting you again.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Response from Customer Service on 16 Feb 2024
Steven, thank you for taking the time to rate your experience at Millennium Premier New York Times Square. Your feedback gives us insight into our guest's experiences and helps us strive for improvement. We acknowledge that there's room for enhancement and we're dedicated to making each stay better than the last. We hope to welcome you back in the future.

8/10 Good

Maurissa

Liked: Cleanliness, staff & service
Property is nice but not all that. First time in the city so can only compare to other hotels I’ve stayed in outside the state. It’s good but not the best.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Maurissa, we appreciate your feedback on your stay at Millennium Premier New York Times Square. It's great to hear that you found our property pleasing. We're constantly working towards providing an exceptional stay, and your input helps us understand where we can improve. We hope to get the opportunity to exceed your expectations on your next visit to the city.

6/10 Okay

Tracey

Travelled with group
Liked: Cleanliness
Disliked: Amenities
It was a place to sleep. That’s all I can say.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Tracey, it seems like your recent experience did not fully meet your expectations. While we provide a space to rest, we aim for our guests to enjoy more than just the accommodation services. We hope you'll consider returning so we can provide a more valuable stay next time.

6/10 Okay

bader

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Nice location
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Bader, it's good to hear you appreciated our central location. We hope to enhance your experience further during your future visits.

6/10 Okay

Thomas

Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Thank you for sharing your feedback, Thomas!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Half a block from Times Square.
Stayed 3 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
Jeremiah, it's wonderful to hear that you appreciated the convenient location of Millennium Premier New York Times Square close to the vibrant heart of the city. We trust this made your visit that much more enjoyable. We look forward to your return in the future.

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Jan 2024
Thank you for sharing your feedback, Nicole.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service, property conditions & facilities
We paid $500 for a night at this property, which is about what we pay every year for a place near Times Square. The other places we have stayed had a spectacular view. A couple of them had breakfast included. This place has no views. The desk clerk put us on the second floor with an airshaft view, but she explained that no rooms in the building have a view. Not something mentioned anywhere. It did have breakfast included, but that is somewhat misleading. It is a takeaway breakfast. You pick out prepackaged danish or granola bars, and they give you a bag to take it back to your room. Disappointing. We could have done better at a 7-11.
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Jan 2024
Dana, it appears your stay at Millennium Premier New York Time Square missed your expectations, especially concerning the room view and breakfast offerings. We want to clarify that all our rooms have unique layouts, providing diverse experiences. We regret you found the breakfast unsatisfactory. We value your impressions as they help us improve our offerings, making future stays more enjoyable for all our guests. We hope you'll consider giving us another opportunity in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Ashley, it's wonderful to see your high rating for the Millennium Premier New York Time Square. We're thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Big for a New York hotel room! Monique in reception was so wonderful! Her customers service skills were exemplary! She remembered our names and really went above and beyond to get us checked in early. Great stay!! We would come back!
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Elizabeth, thank you for this glowing review. We're thrilled to hear that your stay at the Millennium Premier New York Time Square was enjoyable, with your room exceeding expectations. It's wonderful to hear that Monique at reception was able to add a personal touch to your experience, as we always strive for exceptional customer service. Your kind words are greatly appreciated and we're excited and ready to welcome you back on your next trip.

8/10 Good

Cassie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
We appreciate your lovely rating, Cassie!The satisfaction of our guests is important to us so we can't wait to see you back again at Millennium Premier New York Time Square soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Laurie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This is an older hotel with a great location. If you are hoping for the Hyatt, keep looking. You are steps away from everything. It is quiet and comfortable. Business center and ice machine are on the mezzanine floor. The included breakfast is packaged pastries, juice and coffee. For management: I am in property management and pretty easy to get along with. The key is honesty. If the room I booked was no longer available- tell me that and I’ll pay the fair price but don’t try and pull the wool over my eyes. There are so many improvements that can be done with a low cost factor. Caulk the showers. Replace missing light shades. Clean the vents. Stop the tub from dripping. Put the refrigerator in the room without a request. You have a great location, and a great staff, add value to your asset. Do quarterly preventive maintenance. I hope to come to NY again and would definitely stay here.
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Laurie, thank you for choosing Millennium Premier New York Times Square and sharing your insightful observations. We appreciate your compliments on our prime location and quiet, cozy atmosphere. Your detailed feedback has been useful, especially in the areas that could benefit from attention. Our team members continually strive to enhance our guest's experience and will certainly find your comments valuable. It's great to hear you would consider staying with us again and we're looking forward to welcoming you back.

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Patricia, thank you! Your high rating for Millennium Premier New York Time Square speaks volumes. We're so thrilled that your experience was excellent and we're looking forward to welcoming you back on your next trip to New York.

6/10 Okay

Brock

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location: amazing, only a 1-2 minute walk to time square. Room: great size, comfy bed and couch. Had the best nights sleep i've had in a long time! Unfortunately, the shower felt dirty and moldy, bathroom was decent though. Could hear other people talking every now and then. The room also smelt like cigarets and weed quite often which was rather unpleasant. Breakfast was included, but it was a “grab and go” breakfast, which wasnt too bad. Also, there was no mini-fridge or microwave in the room. Our room was right next to the elevator, and when the aircon/heater wasn’t on you could hear it going up and down. if you're looking to stay super close to time square and don't care about a nice smelling room and fancy amenities, then this is a great place to stay!
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Brock, it's good to hear you found our location convenient and were able to rest comfortably. We're sorry to hear about the challenges you faced with your room's cleanliness and noise levels. We take pride in our guests' comforts and we regret if these weren't up to your satisfaction. We really appreciate your feedback and will ensure our team members give greater attention to the details you mentioned. We value your feedback and hope for another opportunity to better your experience with us. Thank you.

10/10 Excellent

Victor

Stayed 3 nights in Dec 2023
Response from Customer Service on 20 Jan 2024
Victor, it's excellent to know you had a 5-star experience at Millennium Premier New York Times Square. We appreciate your high rating and hope to welcome you back again soon.

6/10 Okay

Samantha

Disliked: Amenities
Very expensive room to have no microwave no fridge and the sink stopper didn’t work called front desk and they never sent anyone to fix it
Stayed 3 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Samantha, we appreciate you taking the time to share your experience. It seems there were elements of your stay that could have been better, specifically concerning the room amenities and response to your reported sink issue. We strive to provide efficient service, and we regret this aspect fell short during your stay. We're continually working to enhance our accommodations, and your feedback will be taken into consideration. Thank you.

8/10 Good

Tina

Stayed 5 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Tina, thank you for choosing to stay at the Millennium Premier New York Time Square and for taking the time to rate us. We're glad to see you enjoyed your experience and sincerely hope to be your destination of choice on your next visit to New York. Safe travels!

8/10 Good

Drucilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The power and lighting could be updated/adjusted (more outlets and better control of the lighting).
Stayed 8 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Drucilla, thank you for choosing Millennium Premier New York Times Square. We appreciate your valuable feedback about the electrical setup, as this can indeed influence guests' comfort and convenience. Rest assured, your insights will be considered as we continually strive to improve our services. Our team members always aim to create a seamless experience for our guests. We hope to welcome you back in the future for an even more comfortable stay.

6/10 Okay

Eric, Palo Alto

Liked: Cleanliness, staff & service
If you want to be in the heart of the Theater District, this is a fine choice. But noisy. The room was fine but nothing special. Could have used a mini fridge. Grab-and-go breakfast, but weirdly no seating. Not enough outlets in the room.
Stayed 9 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Eric, thank you for your valuable insights. We're glad to learn that our hotel's location catered to your taste but understand that you found some areas for improvement. We appreciate your feedback about room amenities, breakfast options, and in-room connectivity. Your suggestions will be taken under consideration as we continue our efforts to enhance the guest experience. Despite these concerns, we hope you were able to enjoy your stay with us in the heart of the Theater District.

10/10 Excellent

Noah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Thank you for the fantastic rating, Noah!We strive to make all of our guests feel welcome and relaxed during their time at Millennium Premier New York Time Square! We can't wait to see you again soon.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Dec 2023
We appreciate the feedback.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Lynn

Liked: Cleanliness
Disliked: Staff & service, amenities
This was a confusing experience. I had booked a room in the "Millennium Times Square" with a 3pm check-in time and a complimentary breakfast. When I arrived, I was told check-in wasn't until 4pm so I "should go away and come back after 4:00." After killing time in a coffee shop, I returned and checked in. I asked about the complimentary breakfast and at that point was told I had been switched to a sister hotel, the "Millennium Broadway" and there was no breakfast provided but I would be on a higher floor. Despite several tries with different front desk staff I never got an answer about why the switch was made or if there was a price differential. Nor could I get a statement when I checked out. There is no real lobby, just a wide passageway connecting 44th and 45th Streets with very little seating, and no baggage check facility, just suitcases tethered on a cable in a space next to the entrance. Yes, it's holiday season in NYC but still not what I expected for $646 a night.
Stayed 3 nights in Dec 2023
Response from Customer Service on 22 Dec 2023
Lynn, we're sorry to hear your stay didn't meet expectations. It seems there was confusion upon check-in and regarding breakfast. Please rest assured, our goal is to provide clear communication and benefits as advertised. We acknowledge and understand your concern about luggage security and lounge area. Your feedback is essential and will be taken into account as we continually work to improve your experience. Regarding the rate, we guarantee the value of our units, considering our prime location and amenities. Nevertheless, we regret any inconvenience and hope you'd consider giving us another chance to provide a smoother experience.

10/10 Excellent

John, Ramona

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thanks for the amazing rating, John!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Millennium Premier New York Time Square!

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, amenities
Great staff, nice room, super location!
Stayed 4 nights in Dec 2023
Response from Customer Service on 20 Dec 2023
Catherine, we're delighted to hear you've enjoyed your stay at The Millennium Premier New York Time Square. We indeed pride ourselves on our top-tier team members, comfortable accommodation, and indeed, our exceptional locale. We look forward to your return in the future for another memorable experience.

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very basic and the view was not very good. The bathroom had a broken sink and the shower and bath had rusty yellow water. The only redeeming feature was the location in NYC. The price was way too high for the accommodations provided.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Dana, we appreciate your candid feedback. It's unfortunate to learn that the condition of the room and bathroom elements fell short of your expectations. We strive to offer high-quality amenities to our guests, and we regret if you encountered otherwise. Our prime NYC location is indeed a positive aspect we are proud of, and we're glad you found it advantageous. We'll take your concerns regarding pricing and accommodation into account as we continually work towards enhancing guest satisfaction. Thank you for bringing these matters to our attention.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer for 25+ years
We have been staying at the Premier since my daughter was about 4. It is always a solid choice when staying in the Times Square area. Clean, safe, quiet and the staff is always super helpful. This is overall a lovely hotel and we've never had a bad stay!
Stayed 1 night in Dec 2023
Response from Customer Service on 16 Dec 2023
Colleen, it's wonderful to know you and your family have enjoyed continued visits to the Millennium Premier New York Time Square. We're thrilled you've always found our accommodations to be clean, secure, and peaceful with our team members ever ready to assist. We immensely appreciate your kind words and await your next stay with us!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
NY
The advertised breakfast is nothing but granola bars and danish in packages. Not what we expected and disappointed that we paid extra for that. Come on, Covid excuse is getting thin 4 years later!!! Hotel is centrally located to all highlights and very convenient for walking everywhere. Just no frills. Very basic
Stayed 3 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Michelle, it's regrettable to hear that the breakfast offerings did not meet your expectations. At Millennium Premier New York Time Square, we continually strive to deliver the best services to our guests, and your feedback helps us to improve. That being said, it's thrilling to know that our prime location was beneficial to your travels. We look forward to the opportunity to provide a more enhanced experience on your next visit. Thank you.

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Paul, it's regrettable to understand that your recent stay didn't meet your expectations. Rest assured, your feedback is very important to us as we constantly aim to better our services and offerings. Thank you for staying with us. We look forward to having another chance to better serve you next time. Safe travels.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location! This isn’t a luxury hotel & We were on 3rd floor which looked ’tired’ and needs a little sprucing up- such as fresh paint and wallpaper. Rooms need updating and attention to detail such as caulking in the bathroom being neat and not slopped on. Nice sized room.
Stayed 2 nights in Dec 2023
Response from Customer Service on 10 Dec 2023
We appreciate the feedback. It's great to hear that you found the location of Millennium Premier New York Times Square to be perfect. Regarding the conservation of the rooms, we continually strive to improve and create a comfortable and enjoyable environment for our guests. We are grateful for your constructive remark. It's details like this that help us do better. We hope you consider us again for your next visit to the city.