Ratings based on 4,072 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-May-2015
Check in was NOT a good experience….arrived 45 mins before 3:00 PM check in time, presented ID and were told we would be called by 3:00 PM or before when room was ready. At 3:45, having heard nothing, went back to hotel and encountered long lines at reservations area. Fortunately, staff member recognized that we were not happy, asked for ID and returned within minutes with our room key. In addition, there was no shampoo, body wash etc…in our room and we had to wait a half hour for it to be delivered to room. Overall a terrific hotel (would stay again), but little things like this are unacceptable for the price you pay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ch

Excellent location

Posted 19-May-2015
The new york palace makes me feel royal the heritage location and the hospitality makes you feel different it's clo to everything
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Sheffield, UK

Great hotel. Fantastic location.

Posted 19-May-2015
Pros: The decor is very fancy, especially the staircase in the lobby. Room sizes and views are excellent.
Cons: Lighting in all of the hotel bars is very dull. Maybe one could be a brighter space?
Location: Perfect location. Close enough to everything, but far enough away to avoid the masses of Time Square.
We weren't expecting the hotel to be just as nice as it was. Totally overwhelmed once we arrived. Rooms are a fantastic size and the views over St Patrick's Church and beyond were amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-May-2015
Conviently located, very helpful staff. The hotel would benefit from having a restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller

STAYING AT THE PALACE

Posted 18-May-2015
I love staying at the NY PALACE as its whole ambience is exquisite. Luxurious attention to detail is this Hotel's USP, and it is without doubt, a superior place to stay in NYC..........and I've stayed in most of the other Hotels over the years. Easily on a par with the FOUR SEASONS and MICHELANGELO!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-May-2015
My favorite NYC hotel. Best service and the best location.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-May-2015
Hotel is excellent but it needs urgently to reopen the main restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel ever

Posted 10-May-2015
Totally worth every penny. Great location, traffic jam area little hard to catch a taxi though you can walk to Central park or Times Square within 15min. Great and clean room. Friendly staffs. Well designed and comfort lobby area. Good amenities(Molton brown)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Charleston, SC

Great hotel in a great location

Posted 10-May-2015
The process from booking to checking in/out was super easy. Loved the hotel and would definitely come back.
5 out of 5
Recommended
for Everyone
by A verified traveller

Best luxury value in NYC

Posted 10-May-2015
Pros: Large rooms, great staff, outstanding view with large windows.
Cons: Location is off by not more than a block or two. $31 for 3 small cokes delivered by room service was a bit much.
Location: Near 5th Avenue shopping.
Great hotel. Large rooms. Same essential value as a hotel that is twice as expensive.