Ratings based on 431 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by TL from Michigan

Very good location.

Posted 11-Apr-2014
Pros: Friendly staff. Very clean. Excellent location within walking distance to Grand Central and shopping.
Staff was very friendly and helpful. When checking in, the manager upgraded our rooms to executive suites. Jazz bar in the hotel was a very nice place to have a drink at the end of the night.
5 out of 5
Recommended
for Everyone
by A verified traveller

Kitano new york

Posted 08-Apr-2014
First of all we went to reception to sign in and the gentleman who greeted us was very approachable and very chatty. The room was fantastic exactly what me and the mrs was hoping for bed was comfy everything was new the toilet system was superb . The all experience was fantastic
4 out of 5
Recommended
for Couples
by ken from NEW YORK

nice hotel

Posted 08-Apr-2014
Pros: service
Location: near grand central station
room is small but acceptable.very nice service and comfortable.
5 out of 5
Recommended
for Everyone
by Shelagh from London

Luxury in New York

Posted 02-Apr-2014
Pros: It was quiet, very clean and centrally located for what I needed to do.
Cons: Nothing.
Location: it is a short walk from Grand Central Station so easy to reach from JFK via the Airport Bus. this was what I needed as my visit was to see family.
Staing in the Kitano was a very positive experience.
1 out of 5
by A verified traveller

Got the handycap room

Posted 29-Mar-2014
Room was ready late, the next day late clean up, got a smoking room and internet signal weak
4 out of 5
Recommended
for Everyone
by George from Salisbury

Location, view, comfort

Posted 25-Mar-2014
Excellent location which is v close to all the action but far enough away to be quiet. We had a dual aspect room with an incredible view of the empire state building! Lovely room, lovely hotel. Helpful staff. Beds were a bit small. Def worth paying for the view!!
5 out of 5
Recommended
for Everyone
by emma and sue from graham

Great location !

Posted 24-Mar-2014
Very easy check in and check out . Rooms cleaned daily . Staff are very helpfull and was quick to help me with a travel adaptor . Lovely jazz music bar and food great too ! Fantastic location ...... Great views of Chrysler building from window
5 out of 5
Recommended
for Everyone
by Steve from Rochester, Kent, UK

Excellent hotel

Posted 23-Mar-2014
Pros: Everything.
Cons: Greater variety of available TV channels. But this is only a very minor issue, compared to everything else...
Location: Murray Hill: not the greatest variety of resturants or bars nearby, but in NY nowhere is too far away...
Stayed for seven nights in this hotel; could quite happily stayed longer. The room was a double aspect (corner view out of two windows), looking up Park Ave and down 38th St. The room was larger that move hotels I've stayed in with a huge double bed (think king size and then some more) and the usual desk and fridge. It also had some soft seating (sofa, armchair and coffee table). The TV have about 40 local channels, but current cinema movies could be bought, as could a large selection of music (along with some adult content). The only thing notibly missing was an iron; and a stereo to plug an MP3 player in would have been nice. It did have a heated lavatory seat though...! The staff was smart, friendly and helpful, but discreet and unfussy. They very happy to book a resturant for us, and on my partner's birthday they left us a large bowl of complimentry fruit. We did not try the hotel's own resturant or bar.
5 out of 5
Recommended
for Other
by Caz from London, England

Fantastic Location & Great Hotel

Posted 21-Mar-2014
The hotel staff were friendly and helpful, we asked a couple of times about directions and recommendations as it was our first time, and they went out of their way to help. The hotel was clean and the rooms more than suitable for a long weekend in the city. Located a stones throw away from Grand Central and walk-able to time square/firth avenue and Broadway i would definitely recommend the hotel to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveller

Highly recommend this hotel

Posted 18-Mar-2014
The staff is wonderful here, very polite and helpful. The room was excellent; spacious, quiet and with a great view. It is also an excellent location. I would definitely stay here again.