Ratings based on 820 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Well placed hotel for seeing sights of New York.

Posted 15-Apr-2015
Pros: Quiet, clean, central, near Penn Station Grand Central Station.
Cons: Free wifi - too expensive at ten dollars a day
Location: Ideal for walking all round and all transport
Quiet location, friendly staff and overall great experience - would return
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel next to grand central

Posted 14-Apr-2015
Excellent hotel i like to go back same hotel again
5 out of 5
Recommended
for Everyone
by A verified traveller

nice and quiet hotel in midtown Manhattan

Posted 13-Apr-2015
We (2 adults, one teen) stayed 7 nights in early April in a room with two double beds. The room was spacious compared with other hotel expriences we had in New York and - despite the midtown-location of the hotel - totally quiet. Very helpful staff, free coffee in the room, free internet in the Lobby. Peculiar but luxurious was the Japanese toilet with heated seats etc. Good place to stay and to explore the city. Would recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

交通の便が非常に良い。日本人のコンシェルジュなので、気軽に何でも話せる。

Posted 09-Apr-2015
Pros: 室温調節は不要だった。雪の降る寒い日もあったが、温度を上げることもなかった。日本と違いそっけない感じを受けるが、応対は丁寧で話やすい。日本人もその他の方も同様でした。
Cons: 冷蔵庫が課金システムで利用しなかった。買ってきた物を入れるスペースがほとんどない。ペットボトルも難しい。ななめにしてやっと1本程度。
Location: グランドセントラルの中に、メトロ(地下鉄)のショップがあり、地下鉄の中でポールダンスをしている(もちろん、してはダメですよという意味で)図柄のTシャツが売ってあり、面白いと思って買い求めました。ジュニアサイズもあります。なぜか我が家ではあまりウケませんでしたが。
5泊しました。慣れるため、初日は徒歩。二日目からは地下鉄を使い移動しました。33丁目駅とユニオンスクエア駅のメトロカードの自販機は日本語の選択ボタンがあり、利用しやすかった。夕方まで利用しましたが、人も多く不安は感じませんでした。グランドセントラルに徒歩5分なので便利。レビューにシャワーの水圧が弱い、操作が3か所あり使い方が分かりにくいと数名の方が記されておられましたが、私も二日目に引出の中から「おふろとシャワーの使い方」(表題は違っていると思いますが)を見つけ、その通り操作したら水圧・温度とも問題なく利用できました。確かにこれがないと分かりにくいですね。次に利用する時は、テーブルの上に置いてはいかがかとホテルの方に伝えようと思います。コンシェルジュの方に探せなかったショップを電話で確認してもらったり、ラーメン店、JFK行きのバス乗り場の場所を教えてもらうなど気軽に話せるのがとてもよかった。綿棒の補充を三日連続で忘れられたが、(たぶん)お詫びに石鹸を1個余計に置いてあったのがこのホテルらしさなのかなと思いました。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Texas

Nice, boutique hotel close to Grand Central.

Posted 06-Apr-2015
Pros: Location. Location. Location.
Cons: Brewed coffee maker in rooms rather than instant with hot water machine.
Location: See above.
The Kitano is a wonderful, boutique hotel located only 2 short blocks from the Grand Central Terminal. The rooms are nice with comfortable beds. The bathroom is very nice and includes amenities such as heated towel bar, heated toilet seat and bidet. The tub is large, perfect for soaking after a long day walking around Manhattan. Many of the rooms offer a view of the Empire State Building. This property is in a great location and offers all the creature comforts. The attentive staff was always pleasant and competent without being obtrusive. You are a short walk from Starbucks, Pershing's, Scotty's Diner and many local restaurants worthy of sampling. There are also a plethora of restaurants inside Grand Central including a Junior's Cheesecake - a MUST have while in NYC. The Kitano is a gem - especially for the price!
5 out of 5
Recommended
for Everyone
by A verified traveller

総じて快適なホテル

Posted 05-Apr-2015
総じて快適なホテルです。ほかのホテルと比較しても部屋のコンディションは良いと思います。何をひとつ挙げるとしたら、ドアマンの一人、年配の方がさぼり気味で、大きな荷物が抱えた客が出入りするときも反応がいまひとつだったように見受けられました。ほかのドアマンの皆さんは非常に良い印象を持ちました。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Wales, UK

Brilliant hotel. Staff very helpful. Good locati

Posted 04-Apr-2015
Pros: Everything. Its closeness to the sights, its comfortable room. Friendly staff.
Cons: No
Location: Near Grand Central Terminal and also very close to fifth avenue and Empire State Building.
Had a great time. Only used the hotel on a room only basis. very close to all sights. Would recommend it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Fukumoto

Nice staff and location

Posted 31-Mar-2015
Japanese restaurant Hakubai served excellent Japanese foods. Also staffs was very kind and warm.
5 out of 5
Recommended
for Everyone
by A verified traveller

Esthetic, quiet and centralized

Posted 28-Mar-2015
Very Esthetic. Clean. central. great service. Overall very good experience
4 out of 5
Recommended
for Everyone
by A verified travellerfrom nj

Girls weekend

Posted 23-Mar-2015
Everything was great : the room, the staff, the heated toilet seat . The only down side was that there was no refrigerator in the room to keep bottles of water. The fridge only had hotel snacks and alcohol which was very expensive. Other than that the location was walking distance to GCT and access to all subways. We had a great time!