GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Standard 1 King Non Smoking
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Standard 2 Doubles Non-Smoking
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Awards and Affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
Property Amenities
Rooms
The GEM Hotel - Midtown West, an Ascend Collection hotel offers 39 guestrooms. Televisions come with cable/satellite channels and pay movies. Microwaves and coffee/tea makers are provided. Bathrooms include hair dryers.
This New York hotel provides high-speed Internet access. Business-friendly amenities include in-room safes and phones. Irons/ironing boards are also included. A nightly turndown service is provided.
All guestrooms are non-smoking.
Room Amenities
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The GEM Hotel - Midtown West, an Ascend Collection hotel
of guests recommend
out of 41 reviews
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Showing 1 - 10 results (of 41) · See more The GEM Hotel - Midtown West, an Ascend Collection hotel reviews
“Not a boutique hotel”
I've been to Gem in Chelsea, truly a boutique hotel. This location is not in the best area, there aren't many street lights and not many people are walking on that area at night Cab ride to Chelsea is only six dollars. Get on a cab. The room was cozy and clean Basically the gem in Chelsea is a Wow This is Ok
“No GEM was this....”
I've stayed in plenty NY hotels to know not to expect spacious rooms - but this was sad...my office cubicle is bigger than these rooms! The entire week I stayed there was some musty kind of smell when you first enter the room - I believe it was coming from the bathroom. The only saving grace for this hotel was the location was pretty decent for finding street parking if you have a car.
“Good alternative hotel.”
The surrounding was not the best, but the hotel is fine. Room was very small but clean and new, offering all amenities that good hotels offers. Attendents are nice and helpfull. If you are going to the the Javits Expo Center, it's just perfect. Only one block. For the price, It's very good!
“Would Stay Here Again”
Close to many things, but you will walk a bit. Tiny rooms, but comfortable. Good place to base your stay if you're exploring NYC.
“Reasonably Priced NY Hotel”
The hotel is in a good location, close to Broadway, Time Square and a subway line. The rooms are very very small but clean. Reasonably priced for New York - you get what you pay for. Good for a couple of nights.
“A pleasant place to stay...”
Wash rags were not replenished in the room for some strange reason (?) Telephone system in the room did not work. I consulted the front desk and had to make my local call from the front desk. They should have told me that there was a charge for holding our luggage. Instead of putting it directly on my credit card. The room was clean, neat and tidy. The room was small but adequate.
“Perfect for Fancy Food Fair”
Personnel very friendly and helpful. Hotel very clean. Small rooms but with very comfortable bed and NO NOISE ! Met our expectations
“i would return,should i need to stay in Mid-town Manhatten”
Satisfied with trip.
“3 Stars? On who's chart! It's a 5 star at being one of the worse!”
From the arrival until departure, the service was the same, nonexistent! I have stayed in many hotels around the world. In Europe you expect a smaller room, but this was the smallest room I've ever stayed in. Without exageration, two people could not pass at the sides, or end of the bed. The TV remote did not work. I called the service desk, and to no surprise, the bell hop that did not help with luggage showed up. He said he knew the remote did not work to change channels, but it would turn the TV on and off. Beyond disbelief, I proceeded to the front desk and asked if they had an empty room with a remote that worked. About an hour later, they called the room and said I could pick up a remote at the front desk. There were no toiletries, except for hand soap. The airconditioner quit working the evening we arrived. They said they could not repair it until the next day. I asked for another room and was told there were none available. I called from my phone as if I was looking for a room, and was told there were rooms available. Have I said enough?
“More like a 1-star hotel”
Don't be fooled by the pictures. This hotel is shabby. The rooms are tiny. There is a tiny wardrobe instead of a closet. Our Internet access didn't work, and it took three calls over two days to restore it. The first time, the front desk gave me an 800-number. The second time, I was transferred, but the helpdesk didn't want to wait for me to boot up my computer. He said he'd call back. He didn't. And on the third day, I got Internet access. Unfortunately, that was also the day we had no hot water. Coldest shower of my life. Our rooms also didn't get cleaned until after 6 p.m., and we had to ask for maid service. Worst hotel ever.
Showing 1 - 10 results (of 41) · See more The GEM Hotel - Midtown West, an Ascend Collection hotel reviews
449 W 36th St New York, 10018 New York
Nearby Points of Interest
Location Highlights
The closest major airports to The GEM Hotel - Midtown West, an Ascend Collection hotel are:
New York, NY (TSS-East 34th Street Heliport) - 2.6 km / 1.6 mi
New York, NY (JRB-Downtown Manhattan Heliport) - 6.1 km / 3.8 mi
New York, NY (LGA-LaGuardia) - 10.7 km / 6.7 mi
Newark, NJ (EWR-Liberty Intl.) - 16.8 km / 10.4 mi
New York, NY (JFK-John F. Kennedy Intl.) - 21.9 km / 13.6 mi
The preferred airport for The GEM Hotel - Midtown West, an Ascend Collection hotel is New York, NY (JFK-John F. Kennedy Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Midtown West, New York, New York, United States of America: Some of NYCs best-known landmarks are north of 14th and south of 59thor Midtown Manhattan. Its western half is home to Manhattan's largest venues: the Javits Center and Madison Square Garden. In the Garment District, designers try to stay a cut above fashion's latest trends. Nearby, Hell's Kitchen is hot thanks to Restaurant Row. In one block on West 46th, diners can dash from Bangkok to Brazil.
449 W 36th St New York, 10018 New York
