Lobby lounge

Reviews of voco The Franklin New York, an IHG Hotel

3.5 out of 5
voco The Franklin New York, an IHG Hotel
164 E 87th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 488 reviews" "
Rating 8 - Good. 120 out of 488 reviews" "
Rating 6 - Okay. 17 out of 488 reviews" "
Rating 4 - Poor. 7 out of 488 reviews" "
Rating 2 - Terrible. 13 out of 488 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked its central location; friendly, helpful staff; cleanliness of room and entire property
Stayed 8 nights in Mar 2024

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
The Franklin is a wonderful location on the UES for food, museums and the park. Easy parking. Smal space rooms but classic, clean, safe and easy.
Stayed 1 night in Mar 2024
Response from Tobo on 26 Mar 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are on the smaller end but thats really the only minor downside. Staff is very friendly and accommodating, area is very safe, and gwtting to public transit, food, or central park is all a convenient walk away
Stayed 3 nights in Mar 2024
Response from Tobo on 26 Mar 2024
Thank you so much for staying with and giving your review. We use valuable feedback, such as yours to help improve and provide the best service possible. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay even better.

10/10 Excellent

Andrea

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have the friendliest frontdesk staff and garage employees next door!
Stayed 2 nights in Mar 2024
Response from Tobo on 25 Mar 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Excellent

Theodore, Watchung

Boutique Hotel. Small rooms but very neat and clean. Local restaurants available courteous staff.
Stayed 1 night in Mar 2024
Response from Tobo on 17 Mar 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient and reliable
Stayed 2 nights in Mar 2024
Response from Tobo on 16 Mar 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. We hope to welcome you back soon and we can make your stay better.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Franklin has a classic charm, yet is in excellent condition and is kept very clean. The staff are kind and helpful. Very easy access to the subway, the Metropolitan Museum of Art and other museums. Plenty of walkable restaurant choices. If you are not used to NYC hotels, remember, "cozy" means TINY. The hotel website is very clear about room size square footage, so read carefully. I find The Franklin to be excellent value for Manhattan and will return. Interacting with other guests in the lobby, it is clear that people come back to stay here again and again, as will I.
Stayed 3 nights in Mar 2024
Response from Tobo on 13 Mar 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service.We hope to welcome you back soon and we can make your stay even better.

10/10 Excellent

Sharon

The room was tiny, but most NYC hotel rooms are tiny. For one person it was fine. I loved how they cleverly created a little “closet.” Getting in and out of the bathtub was tricky but possible. Just don’t rent room 105 if you can help it. There’s a little cage area just outside the window, and it can be noisy. The young staff is very pleasant and friendly.
Stayed 4 nights in Feb 2024
Response from Tobo on 6 Mar 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back soon and we can make your stay better.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Tobo on 3 Mar 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was fine. Great location on the Upper East Side. Only downfall, Television stations were limited, although we kept busy exploring NYC, TV wasn't a priority.
Stayed 5 nights in Feb 2024
Response from Tobo on 27 Feb 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. Apologies that the TV options weren't satisfying. We are happy to have been of service. Hope to have you stay with us again in the future.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. Rooms were fine but very small.
Stayed 2 nights in Feb 2024
Response from Tobo on 26 Feb 2024
Thank you for choosing Voco The Franklin for your NYC stay.We are very grateful to have been of service to you.Thank you so much for your review. Feedback like yours is what gives us the drive to continue to provide the best possible service. Apologies for any discomfort caused by the size of the room.We hope to welcome you back soon and we can make your stay even better.

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024
Response from Tobo on 20 Mar 2024
Thank you for staying with us. Great to hear that you enjoyed your time in NYC. We are happy to have been of service. Hope to have you stay with us again in the future.

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2024
Response from Tobo on 26 Feb 2024
Hello,Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Franklin was a wonderful place to stay. The staff were so helpful, and kind. The hotel was very clean and although the rooms were small it was clean and comfortable. We loved the many shops, restaurants and neighborhood. We will certainly stay here again!
Stayed 4 nights in Feb 2024
Response from Tobo on 19 Feb 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this comfortable hotel and stayed two nights. Helpful, friendly staff. Clean, well maintained rooms. Comfortable mattress and bedding. Recommend this hotel close to Mt Sinai hospital.
Stayed 2 nights in Oct 2023
Response from Tobo on 14 Feb 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Excellent

udean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the coziness of this hotel.The staff is always friendly and amazing.
Stayed 1 night in Feb 2024
Response from Tobo on 19 Feb 2024
We appreciate you taking your time to speak about your experience at the hotel. We are excited to know that you enjoyed your stay, comments like yours give us the energy to continue to provide the best stay possible. We hope to welcome you back in the future.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique. The Rooms are small and big tight. The staff was great. The location was perfect… 5 stars!!!
Stayed 2 nights in Feb 2024
Response from Tobo on 12 Feb 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. Apologies for any discomfort caused by the size of the room. We hope to welcome you back in the future and your stay is even better.

10/10 Excellent

Philippe, Jupiter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, close to Central Park and the Guggenheim museum… super friendly staff, nice old fashion hotel. Great value, can only recommend!
Stayed 1 night in Feb 2024
Response from Tobo on 10 Feb 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Alp

Stayed 2 nights in Jan 2024
Response from Tobo on 20 Mar 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied. We will take into account your comments and use it to improve our service. We hope to welcome you back in the future and your stay is even better.

10/10 Excellent

udean

Liked: Cleanliness, staff & service, property conditions & facilities
It's one of my favorite places to stay. Very unique and cozy hotel.
Stayed 1 night in Jan 2024
Response from Tobo on 23 Jan 2024
Thank you for choosing voco and for taking the time to provide feedback about your experience at Voco The Franklin NY.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve in order to provide a better experience in the future.

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tobo on 22 Jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and helpful staff!
Stayed 2 nights in Jan 2024
Response from Tobo on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tobo on 17 Jan 2024
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tobo on 17 Jan 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Fay

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tobo on 17 Jan 2024
Thanks for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Kerry, WEST WINDSOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, tiny spot on breast area. Rooms are small but very comfortable and clean. Super nice front desk reception.
Stayed 1 night in Jan 2024
Response from Tobo on 9 Jan 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tobo on 9 Jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Jean M

Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel, have stayed numerous times and will be back! Excellent staff, so friendly!
Response from Tobo on 10 Feb 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from Tobo on 17 Jan 2024
Thank you so much for your feedback. It is invaluable to us and helps us to further refine our service, ensuring all our guests feel welcome and satisfied We hope to welcome you back in the future and your stay is even better.

10/10 Excellent

John

Liked: Amenities
Great hotel, quiet and terrific bed
Stayed 1 night in Dec 2023
Response from Tobo on 1 Jan 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Veronique

Everything was fine.
Stayed 2 nights in Dec 2023
Response from Tobo on 1 Jan 2024
Thank you for staying with us. We appreciate your feedback! We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Contessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 3 nights in Dec 2023
Response from Tobo on 5 Feb 2024
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Taylor

Stayed 3 nights in Dec 2023
Response from Tobo on 9 Jan 2024
Thank you so much for the feedback. We are happy to know you enjoyed your stay with us. We hope you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
The staff and front desk have been super accommodating. Our stay in NYC was medically necessary, and The Franklin made us comfortable and their kindness helped to alleviate the stress we were under.
Stayed 2 nights in Dec 2023
Response from Tobo on 1 Jan 2024
Thank you for taking the time to tell us about your experience at voco The Franklin NY. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Response from Tobo on 10 Feb 2024
Thank you so much for your review. We use feedback such as yours to help improve and refine our service. Apologies for any discomfort that may have caused a lower score. We hope to welcome you back soon and we can make your stay better.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very friendly and helpful!
Stayed 1 night in Dec 2023
Response from Tobo on 10 Dec 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Maggie

Stayed 3 nights in Nov 2023
Response from Tobo on 1 Jan 2024
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tobo on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. Happy to see that was felt. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tobo on 3 Dec 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible. We hope to welcome you back in the future and we can make it even better for you.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tobo on 3 Dec 2023
Thank you for taking the time to tell us about your experience at voco THE FRANKLIN NEW YORK.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Sonja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint and historic hotel. Really nice accommodations, great staff, quiet rooms. I would definitely stay here again
Stayed 1 night in Nov 2023
Response from Tobo on 28 Nov 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible, and we're happy this was felt. We look forward to welcoming you back in the future and we can make it even better for you.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the Park, a grocery store, movie theater, bookstore and a couple nice pubs.
Stayed 1 night in Nov 2023
Response from Tobo on 28 Nov 2023
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online.W e are so happy that you enjoyed your stay with us. Happy Holidays!

10/10 Excellent

Brock

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I will definitely be staying here again.
Stayed 1 night in Nov 2023
Response from Tobo on 21 Nov 2023
Thanks for staying with us. We appreciate your feedback! We are always happy to welcome you back every time.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Tobo on 18 Nov 2023
Hello.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was super convenient for us. A comfortable bed and although the room was small it had what we needed.
Stayed 3 nights in Nov 2023
Response from Tobo on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback! We strive to provide that highest level of service possible, and we're happy this was felt. We hope to welcome you back in the future and we can make it even better for you

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 1 night in Nov 2023
Response from Tobo on 14 Nov 2023
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on UES. Helpful staff, very quiet room, convenient location.
Stayed 1 night in Oct 2023
Response from Tobo on 13 Nov 2023
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall it was a pleasant stay. The rooms are way smaller than what I imagined from the pictures online. The room was clean but some of the towels had stains on them - they smelled clean but seeing stains on a towel is just gross especially when they are not yours. There was also a lot of noise from the vents or water I’m not sure what it was but it was pretty loud all night. I’d stay here again for sure but there the small improvements could make it an even more pleasant stay. Thanks for the welcome cookies! Those were a nice touch since we were starving from traveling all day.
Stayed 1 night in Oct 2023
Response from Tobo on 7 Nov 2023
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and well maintained; however, rooms are small.
Stayed 3 nights in Oct 2023
Response from Tobo on 5 Nov 2023
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kicki

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Oct 2023
Response from Tobo on 5 Nov 2023
Thank you for choosing voco - The Franklin New York and for taking the time to post your feedback online. We are so happy that you enjoyed your stay with us and look forward to hosting you again in the future.