Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 22-Sep-2014
5 out of 5
Recommended
for Everyone
by A verified traveller from New Mexico

Nice place close to Times Sq

Posted 02-Sep-2014
Pros: Good restaurant and bar. Clean everywhere. The staff was first class friendly and helpful. Bathrooms are very up to date.
Cons: The pool here is small with a swim current generator. I found this sufficient for my needs.
Location: Good location to access all of manhattan by foot or cab. Watch for heavy crowds on Times Sq.
This is a true luxury hotel - but very close to Times Sq, so it can be noisey nearby, and boisterous on the street in front. I loved the contrast between the throngs of tourists and the quiet seclusion of this hotel. All appointments and amenities are very luxe here.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newfoundland, Canada

Great Hotel in the Heart of Manhattan

Posted 23-Aug-2014
Pros: Staff was friendly. Hotel was very clean and quiet.
Location: Minutes from Time Square. Maybe a few hundred feet
Enjoyed a 3 day stay there. No issues whatsoever. Staff was very friendly and the Hotel was very very clean. Times Square was only 2 minutes away. But despite that fact, I found the hotel very very quiet. 5 Stars and Two Thumbs way up. Highly recommend to anyone.
5 out of 5
Recommended
for Couples
by A verified traveller from uk

Ideal location for Times Square and grand Central

Posted 16-Aug-2014
Pros: Bathroom
Super hotel with very spacious rooms and great service
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jun-2014
It was great! We had a wonderful time in New York. I will go back and stay in this hotel.
5 out of 5
Recommended
for Everyone
by Rich from Chapel Hill, NC

In the Heart of the Theater District!

Posted 16-Jun-2014
Pros: Great design, outstanding staff, very comfortable rooms AND location, location, location!
Cons: Nothing.
Location: See every show on Broadway!
We had a wonderful stay at a fantastic hotel. The hotel has a great style and outstanding staff. We felt very welcomed from the moment we stepped out of our car. The rooms are great and very comfortable. I slept very well in a comfortable bed. We loved being immersed in the heart of Broadway! While walking back to the hotel we caught NPH signing autographs right access the street from the hotel. We walked over and my daughter got a high five from him. How cool is that? We plan to visit the City a couple of times a year and The Chatwal will be the place we stay.
5 out of 5
Recommended
for Couples
by Richard from Scotland

Great Hotel. Central and close to Times Sq.

Posted 13-Jun-2014
Pros: Staff friendly, attentive and helpful, bed very comfortable, room well equipped and fantastic shower.
Cons: Ipod dock wouldn't work. Bar felt a bit tired.
Location: Right on Times square in easy reach of Manhattan and the surrounding districts.
Staff generally very helpful and friendly. Room very nice with an excellent shower room. Perfect base to explore Manhattan.
5 out of 5
Recommended
for Everyone
by aaron from NY

Beautiful hotel, great staff, great location

Posted 06-Jun-2014
Had the most incredible time in N.Y loved every minute of it, the location, service, rooms and staff were all excellent and made the experience of staying at the chatwal extra special, feeling welcomed from the moment you step foot in the hotel, would definitely return again! Only downfall was the gym and swimming pool were not a 5* standard and the food at the hotel was rather expensive!
5 out of 5
Recommended
for Business Travellers
by Lindsey from San Diego

In the heart of Time Square. Close to all shops

Posted 28-May-2014
Pros: Very friendly and helpful staff. Beautiful hotel
Location: Heart of Time Square. Around the corner from GMA and ESPN studios, close to all the theatre's
From the moment I walked through the door the staff was very friendly and helpful. I had a rough experience getting to the hotel and when they learned about it they were very apologetic even though it had nothing to do with them. Throughout my entire stay I was in jeans and t-shirt/tank tops, while everyone else was dressed for business meetings and cocktail parties, I felt out of place but the staff never said a word or treated me any different than the other guests. Would recommend this hotel to anyone looking for comfort, luxury and friendliness.
5 out of 5
Recommended
for Everyone
by elaine from ar

Beautiful luxury hotel in the heart of Times Squar

Posted 19-May-2014
Thoroughly enjoyed my stay. Really appreciated the excellent staff.