Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Chapel Hill, NC

Super hotel in the heart of the Theater District.

Posted 19-Apr-2015
Pros: Service is the best!
Cons: Nothing.
Location: So close to all of the theaters. We saw Hedwig and the Angry Inch at the Belasco Theater and it is almost directly across the street from The Chatwal!
We have stayed here before when seeing a Broadway show. Love that is it so close to all of the theaters. Even better is the beauty of the hotel and the outstanding service they provide. From the moment you arrive you are made to feel special. We love staying at The Chatwal!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Gorgeous hotel

Posted 16-Mar-2015
Stunning hotel and great staff. Room was perfect and the hotel was in a great location. Staff really helpful, they organised all our day trips for us and recommended some great restaurants. Would definitely stay there again. Had a perfect long weekend :-)
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent!!!

Posted 02-Mar-2015
Spent a getaway weekend with my wife and wanted something close to time square. The chatwal exceeded my expectations from room to staff, everyone and everything was top notch from the minute I arrived to the minute I left.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Milton, FL

Nice Hotel close to Time Square

Posted 18-Feb-2015
Location: Plenty of places to eat and things to do within walking distance of hotel. Time Square is less than a block!
Hotel was very nice and staff was very friendly. Was disappointed with house keeping. We asked for our room to be serviced while we we out. We left at 4:00Pm and returned at 8:45PM but room was not touched. At 8:50PM we got a card under door stating they had been there to service room. Tried to contact house keeping the next morning and never did reach anyone. They have a turn down service which is nice but it should be done before 9:00PM! The restaurant at the hotel has very good food but very poor service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lubbock Texas

Nice and quiet hotel close to the action.

Posted 16-Feb-2015
Close to excitement of Times Square but a nice quiet retreat.
5 out of 5
Recommended
for Families
by A verified traveller

Great little hotel near the theater district

Posted 07-Jan-2015 on Hotels.com
Perfect location if going to a Broadway show. Decor was great - evoking the 1920's. Room was well appointed and very comfortable. I would definitely recommend.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Posted 05-Jan-2015
Pros: Room had a great bathroom and toliet Bed could have been higher All else except breakfast was great
Cons: Need to look at the staff at breakfast...Staff NOT on same level as rest of staff!!!! SIMPLY STATED ... service was fair to poor, coffee not hot.
Hotel Front Door, Desk and Housecleaning Staff was exceptional. The Dinning room where we had breakfast was NOT a pleasant experience. The coffee wasn't hot enough. The waiter was not as genuine as the other staff The prices were inflated...especially on the Huvena Ranchos which was better at a Howard Johnson's WOULD NOT RECOMMEND the resturant
Comment from Hotel Management
14-Jan-2015 by Chatwal Management Team, Hotel Management
Dear Jim Z - Thank you for sharing your feedback. We appreciate your positive notes on the hotel. As for the breakfast experience restaurant be assured we spoke to our restaurant partners from the Lambs Club to address you concerns. I am sorry that you were dissapointed. We hope to welcome you back one day and I will adppreciate an opportunity to make up for the shortfall. With best regards - Axel Fischer
4 out of 5
Recommended
for Everyone
by A verified traveller

Too close to Times Square for this time of year

Posted 01-Jan-2015
The Chatwal is beautiful, with a lovely, friendly staff. It deserves each of its stars. The only problem is its vicinity in relation to the craziness of Times Square. I will consider staying here again, but the time of year will definitely play a role in my decision.
Comment from Hotel Management
14-Jan-2015 by Chatwal Management Team, Hotel Management
Dear Guest - thank you for your kind words. We are especially glad you recognized our staff''s friendliness during that very busy New Year's Eve time here in the Theatre District, just off Times Square. On any other day of the year 44th street is a lot calmer - big promise! Best regards - Axel Fischer
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 22-Dec-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveller

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Posted 17-Dec-2014 on Hotels.com
Amazing hotel! Service was excellent. The room was a bit small but overall a very enjoyable stay.