Outdoor banquet area

Reviews of Sheraton LaGuardia East Hotel

3.5 out of 5
Sheraton LaGuardia East Hotel
135-20 39th Ave, Flushing, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 261 out of 678 reviews" "
Rating 8 - Good. 240 out of 678 reviews" "
Rating 6 - Okay. 93 out of 678 reviews" "
Rating 4 - Poor. 46 out of 678 reviews" "
Rating 2 - Terrible. 38 out of 678 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, nice and clean rooms
Stayed 2 nights in Feb 2024

6/10 Okay

FENGYAO

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The location of the hotel is perfect, near public transportation and food. The front desk staff is the best. Three of them. Friendly and nice. But the room and the building itself is a bit old. The wall is thin, we could hear voices from other guests.
Stayed 1 night in Dec 2023

8/10 Good

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
The property had nice and spacious room. Enjoyed the stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Tak

Stayed 1 night in Nov 2023
Response from SheratonLGA on 22 Nov 2023
Dear Tak, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

8/10 Good

Li

Stayed 1 night in Nov 2023

10/10 Excellent

Yujia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from SheratonLGA on 22 Nov 2023
Dear Yujia, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay
We came for a happy event and since we are from out of town we stayed the night. Parking, check in, and everything was easy. People were very friendly. Service was great.
Stayed 1 night in Nov 2023
Response from SheratonLGA on 22 Nov 2023
Dear Michael ,Thank you for taking the time to review and for choosing our hotel. We happy to know you enjoyed your stay.We looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

miao

Stayed 1 night in Nov 2023

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable hotel
Great hotel, comfortable, and great location if you want to go to Flushing. Pricy, but hey, it is NYC.
Stayed 1 night in Oct 2023
Response from SheratonLGA on 22 Nov 2023
Dear Raul, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.Call us if there is anything we can help you with.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Zeechung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are veryy supportive and helpful when lots of carried on bags are needed to move up or move down to garage.
Stayed 1 night in Oct 2023
Response from SheratonLGA on 22 Nov 2023
Dear Zeechung, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Cayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2023
Response from SheratonLGA on 22 Nov 2023
Dear Cayden, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Oct 2023
Response from SheratonLGA on 22 Nov 2023
Dear Vincent, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

4/10 Poor

Holly

Stayed 2 nights in Sep 2023
Response from SheratonLGA on 22 Nov 2023
Dear Holly, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

yunhua, Monterey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and great location.
Stayed 1 night in Sep 2023
Response from SheratonLGA on 22 Nov 2023
Dear Yunhua,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

8/10 Good

Monica

Stayed 1 night in Sep 2023
Response from SheratonLGA on 22 Nov 2023
Dear Monica, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

6/10 Okay

Arlyn

Travelled with family
Liked: Amenities
Empty body wash & shampoo.
Stayed 1 night in Sep 2023
Response from SheratonLGA on 22 Nov 2023
Dear Arlyn, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Roma, Mashpee

Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My check in was pretty easy and the staff was very nice
Stayed 1 night in Jul 2023
Response from SheratonLGA on 7 Aug 2023
Dear Brian I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

denny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Sheraton
Always come here when I go to flushing. Great location . Friendly staff . Rooms are very clean and comfortable. On site parking is a big plus
Stayed 2 nights in Jul 2023
Response from SheratonLGA on 7 Aug 2023
Dear Denny Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Aretha Mikah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from SheratonLGA on 7 Aug 2023
Dear Aretha Mikah ,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

8/10 Good

Panzhu

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner was too loud I could not sleep and it was too cold
Stayed 2 nights in Jul 2023
Response from SheratonLGA on 7 Aug 2023
Dear Panzhu, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Ya Xing

Stayed 1 night in Jul 2023

10/10 Excellent

Ravi

Stayed 1 night in Jul 2023
Response from SheratonLGA on 7 Aug 2023
Dear Ravi I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a solo traveler leaving from LGA. 15 min bus ride to terminal.
Stayed 1 night in Jun 2023
Response from SheratonLGA on 28 Jun 2023
Dear Steve, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from SheratonLGA on 28 Jun 2023
Dear Bernard, Thank you for your positive review. I am so glad to hear that you enjoyed your stay with us! Looking forward to your next visit , Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Brenden

Stayed 1 night in Jun 2023
Response from SheratonLGA on 10 Jul 2023
Dear Brenden,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Rebecca

Stayed 1 night in Jun 2023
Response from SheratonLGA on 30 Jun 2023
Dear Rebecca,Thank you for taking the time to review and choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

6/10 Okay

Yanfang

Travelled with family
Liked: Staff & service
The bed is too soft, and noisy
Stayed 3 nights in Jun 2023
Response from SheratonLGA on 12 Jun 2023
Dear Yanfang, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

enlea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SheratonLGA on 12 Jun 2023
Dear Enlea,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service
new lobby, but wish bed can be softer
Stayed 1 night in May 2023
Response from SheratonLGA on 12 Jun 2023
Dear Joan, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you .Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Gary, cherry hill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very hospitalized, enthusiastic and clean room and services. Shopping and transportation is so convenient!
Stayed 1 night in May 2023
Response from SheratonLGA on 12 Jun 2023
Dear Gary,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

giat jien

Stayed 1 night in May 2023
Response from SheratonLGA on 21 Jun 2023
Dear Giat Jien I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

4/10 Poor

Princess

Business traveller
Be careful with paying on Expedia and then giving the hotel your card as well. They will double charge you, and it’s hassle to get your money back bc they will say you booked through Expedia. If it happens just go through your bank instead of asking the hotel to give you your money back.
Stayed 1 night in May 2023
Response from SheratonLGA on 12 Jun 2023
Dear Princess, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Marisol, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The chef at the restaurant was excellent the way she made our Steaks and and short ribs of beef. Delicious.
Stayed 1 night in Apr 2023
Response from SheratonLGA on 12 Jun 2023
Dear Marisol,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

4/10 Poor

maosheng

Stayed 1 night in May 2023
Response from SheratonLGA on 21 Jun 2023
Dear Maosheng, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you .Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from SheratonLGA on 12 May 2023
Dear Sheree, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Cynthia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, dog friendly, the only thing I’d recommend is a small pen in the parking garage for the dogs to go to the bathroom, as the area around the hotel has no place for dogs to go to the bathroom
Stayed 5 nights in May 2023
Response from SheratonLGA on 12 May 2023
Dear Cynthia , We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs your suggestion will be share with our team. If you’re traveling to our area gain soon, don’t hesitate to call us.Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was wonderful , all personnel were very friendly and accommodating. We had a great time with Adrian at the bar and the hotel manager . Loved the area.
Stayed 1 night in May 2023
Response from SheratonLGA on 9 May 2023
Dear Lilian,Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.Sincerely, Sheraton LaGuardia East

8/10 Good

Ying

Stayed 1 night in May 2023
Response from SheratonLGA on 12 Jun 2023
Dear Ying, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you .Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

8/10 Good

Todd

Stayed 1 night in Apr 2023
Response from SheratonLGA on 12 Jun 2023
Dear Todd, Thank you so much for taking the time to share your experience of your stay, we apologies if we didn’t meet your standards, we hope you can give us another opportunity to serve you .Looking forward to seeing you again soon.Sincerely Sheraton LaGuardia East Hotel

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a good place
Stayed 1 night in Apr 2023
Response from SheratonLGA on 9 May 2023
Dear Grace, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotelSincerely, Sheraton LaGuardia East

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SheratonLGA on 9 May 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotelSincerely, Sheraton LaGuardia East

8/10 Good

Ichew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SheratonLGA on 9 May 2023
Dear Lchew,Thank you for taking the time to review and for choosing our hotel. I’m happy that you enjoyed your stay.I’m looking forward to having you again as a guest in our hotel, Sincerely, Sheraton LaGuardia East Hotel

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk. Quiet night. Close to Subway and convenient transit. The only thing that is not good is that this area is not decent enough with trash on the street. But with the price, I don’t complain.
Stayed 2 nights in Apr 2023
Response from SheratonLGA on 9 May 2023
Dear Lin, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to contact us.Sincerely, Sheraton LaGuardia East

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from SheratonLGA on 30 Mar 2023
Dear GraceThank you for staying with us and for your kind review We are looking forward to welcoming you on your next stay with us.Regards, Sheraton LaGuardia East Hotel

10/10 Excellent

Jeff

Stayed 1 night in Mar 2023
Response from SheratonLGA on 30 Mar 2023
Dear JeffThank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your feedback.Regards, Sheraton LaGuardia East

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from SheratonLGA on 30 Mar 2023
Dear JeanneThank you for staying with us and for your kind review and rating.Regards Sheraton LaGuardia East Hotel

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great layover in middle of Flushing food scene
Conveniently close to LaGuardia, and dead center in the middle of the Flushing Chinese food scene, which is why I chose to spend my one day layover near LaGuardia rather than near JFK, near my outgoing flight. The first room I was assigned in this “no smoking“ hotel, reeked of cigarette smoke and room deodorizer. That is my main fault, that this room passed housekeeping, or maybe it was the housekeeper who was smoking? At any rate, I was cheerfully assigned a new room, although it was not exactly the same as that which I booked. The room change made my “dinner time” 11 PM, having come from California. But no worries. World class soup dumpling restaurant was 1/2 block away, and open until 1 AM. Many other eateries in immediate area open way into the early hours of the morning. Only criticism of the other room, or that the mattress was way too soft and therefore uncomfortable for me, and noise from other rooms, transmitted through ventilation system in the bathroom, bed bedroom was quiet.
Stayed 2 nights in Mar 2023
Response from SheratonLGA on 30 Mar 2023
Dear BrendaThank you for staying with us and for your kind review and feedback is very important, we have share with our team , we apologies if we didn't meet your standard, we hope you can give us another opportunity in another time you visiting our area.Kindest regardsSheraton LaGuardia East.