Ratings based on 940 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Florida

Not what I'd hoped

Posted 29-Sep-2014
Pros: Good entertainment in the lobby bar.
Cons: Overall service. Room service should be offered since they have a restaurant. I couldn't find any info of room service if they do offer it.
Location: Right in the heart of the time square/theatre district. The location is great if you want to be in the center of all of that activity.
There were enough little things that occurred during my stay that multiple times I said to my self, "I won't stay here again". The room I was given was not what I had booked, a standard queen. They only had a room with two twin beds and said because I booked on Expedia they didn't have to honor the reservation as booked. They did change my room the following two nights but surely someone else got my room with two twin beds that probably didn't book it either. Efficiency of check in, checking/storing bags, having to pack my bags after one night, bring my bag down to be stored, wait in a long check in line to get a new room, etc. was just an inconvenience that a business traveler doesn't need. I was not on vacation or a budget traveler and the room was not cheap, just one of the better prices available when I booked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Burlington, ON

Nice hotel, right in Time Square

Posted 29-Sep-2014
Pros: The location.
Cons: The water pressure was poor.
Location: The hotel was right in Time Square. We were minutes from Broadway, Restaurant row, and shopping.
Staff was very friendly. We were upgraded to a larger room.
4 out of 5
Recommended
for Everyone
by A verified traveller from e

Second time

Posted 28-Sep-2014
It was my second stay there . Cool as usual and staff very friendly! Conveniently located and I love District M, the bar. Bartenders cute, espresso great, atmosphere fantastic!
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Fantastic Hotel; Great location and price

Posted 28-Sep-2014
Row was fantastic! Very helpful staff, spotless rooms, cool decor and vibe, and only two blocks from Times Square and Broadway. Close to all good stuff and subway! Delicious restaurants close by too. Best experience at a hotel I've ever had!
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

ROW NYC for a wknd

Posted 28-Sep-2014
We arrived by car and the bellboy was very honest about the cost and how it works about the charges. The check in was quick. We had a room on 27th floor and we could still hear a lot of NY city notice. Which we didn't mind because we know what to expect in NY. The room was small, so are most of NY hotel room. The location is great close to time square and 20mins ride to Soho.
3 out of 5
by A verified traveller

Not worth the price.

Posted 27-Sep-2014
Not impressed. Doesn't have anything that sets th apart. Feel as though I paid way too much for the room.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Excellent location, great hotel

Posted 27-Sep-2014
Pros: Location Room Staff Decor
We spent three nights at the Row and would definitely recommend it. It's a great location, and many places are within walking distance, Central Park, the Empire State Building, Top of the Rock to name a few. Staff are helpful and friendly, and rooms were clean.
4 out of 5
by A verified traveller

nice location hotel.

Posted 27-Sep-2014
definitively not a 5 star hotel,however the price is.
3 out of 5
by A verified traveller from Los Angeles, CA

Close to Time Square

Posted 25-Sep-2014
Pros: close to Time Square
Cons: cleanliness
The hotel was close to Time Square so it was convenient to many of the tourist attractions, however; there is no room service, no minibar, and the hotel carpets needed a deep cleaning. The room was just OK, but I felt like they missed a few spots to clean and vacuum. Overall, I don't think I'll come back here, but it was OK for the 3 nights we stayed in NY.
4 out of 5
Recommended
for Everyone
by A verified traveller

Convinient

Posted 25-Sep-2014
Nice, clean and Great location. Rooms are nice and lobby bar good