Ratings based on 301 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location - rooms just okay

Posted 22-Jul-2014
Busy hotel in a central location. Clean rooms but not high end by any means - bit pricey for what you get. The rooms look cheap and are quite small. Wifi had poor signal. Lack of coffee in room or lobby is just sad for what is called a boutique hotel. Check in/out smooth.
4 out of 5
Recommended
for Everyone
by A verified traveller from peterborough, ON

Friendly hotel in great location

Posted 22-Jul-2014
I found the staff to be great and overly accommodating, they went above and beyond to make the stay a pleasant experience. They made sure we not only got a room on a top floor but also gave us a fridge at check in without any notice. The rooms are decently small but have everything that you need and are comfy. I would definitely recommend this, the staff were some of the friendliest hotel staff we have had yet.
5 out of 5
Recommended
for Everyone
by A verified traveller from Brantford, ON

This hotel was absolutely amazing!!

Posted 21-Jul-2014
Pros: Cleanliness, comfortable, friendly staff!
Cons: Nothing! The hotel was perfect!
Location: The location is right by/in Times Square. We were able to walk the 4 blocks to the Broadway show we had booked, walked to 5th Ave and Madison Ave.
Stayed for 3 nights and 4 days in NYC and couldn't have gotten a better (and affordable) hotel! Staff was super friendly and helpful! We were able to check in a couple hours earlier than specified. The room was gorgeous! Clean and comfortable! The rooms are smaller than your average hotel room, but not too small. We were able to keep our luggage in storage since our plane didn't depart until 10:00 pm and check out was at noon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 21-Jul-2014
Pros: Its location
Cons: Towel racks and a coffee machine. One room had no tub and a tiny, tiny shower.
Location: Theaters right down the street, a multiplicity of places to eat, access to bus tours and general public transportation
I didn't expect much and was pleasantly surprised at the d├ęcor. The modernistic room provided almost everything one would expect in a hotel room--exception no towel racks and no coffee machine. Climate control was truly that. Altogether it was a good place to stay. Being right the street from some of the major theaters was a bonus.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bermuda

It's right where u want to be!

Posted 20-Jul-2014
Pros: Location and the smoothness of the operation.
Location: Good for theatres, restaurants, felt safe and comfortable.
Great location, close to everything, bustling, good free wifi in lobby. Helpful and pleasant staff. Would definately recommend to others and stay again. Thanks ROW nyc.
4 out of 5
Recommended
for Everyone
by A verified traveller from P

Posh Spot in the middle of Time Square

Posted 20-Jul-2014
This hotel will get good marks from me because despite a booking snafu they made accommodations for my friend and me. The room was small but nice and the cleaning crew were early to clean the room.
4 out of 5
Recommended
for Families
by A verified traveller

nice close to time square

Posted 20-Jul-2014
Pros: close to everything
Cons: size of rooms
Location: everything
good experience, walkind distance to everywhere, friendly
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Time Square

Posted 19-Jul-2014
Our first room was tiny with a view of a brick wall. We asked to switch with a different view. They gave us a room with king bed and was much better. The room was located in the corner of the hotel so we had two great views of 8th and 45th street. Room was better but did come with an extra price :( Overall i would stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller from MA

pleasant

Posted 19-Jul-2014
had a wonderful time and the hotel is in the perfect location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenience & Comfort

Posted 18-Jul-2014
Nice room. Very comfortable bedding, pillows and mattress! Low noise level in the evening. Frank Sinatra band in lobby. So close to Times Square!!