Ratings based on 1,792 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic location and iconic view

Posted 26-Jul-2014
Great location for Broadway theatres & our room had fantastic view of Times Square. The hotel is under going massive redevelopment but it didn't bother us. Staff were very helpful - stored our luggage all day & sorted out transfer to JFK for an evening flight.
5 out of 5
Recommended
for Everyone
by A verified traveller

Center of it all

Posted 25-Jul-2014
My family and I stayed four nights. . It was great. . Our room had an excellent view of times square. . Great restaurants just outside the front entrance. . Junior's famous cheesecake is right across the street. . It's a must eat! There are several theatres down each side If you want to take in a show. If you're interestedin taking the tour buses one of their pick up stops is just down the side walk.. The hotel stay was very nice and helpful they helped us celebrate my BIRTHDAY! ! With a bottle of wine. I would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location for shopping, restaurants, shows.

Posted 25-Jul-2014
The hotel is nice, but would say average in look and feel. Nothing spectacular. Additionally, the exterior is under construction so not pleasing to look at. The housekeeper is not at all pleasant. She was taking care of our floor for most of the days we were there, the 20th floor, between rooms 2006 and 2011.
Comment from Hotel Management
26-Jul-2014 by David Guest Relations Mgr, Hotel Management
Thank you for staying with us and for your comments. We appreciate the feedback that you have given us and will be sure to share this with our team. We look forward to having you back in the near future. Have a great day!
4 out of 5
Recommended
for Everyone
by A verified traveller from Palm Beach, FL

Nice Hotel Perfect Location

Posted 24-Jul-2014
Pros: Large rooms, comfortable beds and great bedding. Clean rooms newly updated and GREAT location.
Cons: Water pressure!!!
Location: Right in the middle of Time Square, Juniors Deli right across the street was a great treat, best Cheesecake ever! All their food was good really
This hotel is the perfect location if you want to be in the middle of it ALL! If the theater district is your center this is the place for you! Our room was spacious, clean and newly updated. The only downside was the water pressure was terrible. Had a really hard time even getting the shampoo out of my hair!! BUT the location makes up for it. I also think its odd that the lobby is not on the ground floor and found no reason to ever go there except the one time for check in...not that its a negative, just odd. However again for space, location, and cleanliness you cant go wrong.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Trip to New York

Posted 23-Jul-2014
I took two of my grandchildren on their first trip to New York. It was my first trip as well and wanted to stay some place close to everything. The Marriott Marquis was perfect! The staff was so helpful in assisting us in getting to places we had scheduled on our trip. They were polite and professional. The room was clean and neat. I would definitely stay at the Marriott Marquis again!
4 out of 5
Recommended
for Everyone
by A verified traveller from alabama

Nice but too busy and crowded

Posted 23-Jul-2014
The elevators were so bad that it overshadowed everything else. I wouldn't stay there again
5 out of 5
Recommended
for Everyone
by A verified traveller

First Time Staying Right in Time Square!

Posted 22-Jul-2014
We come to NYC a few times a year and were worried about the noise of a Time Square hotel. It wasn't a problem at all. The room was quiet and spacious. We needed a bar fridge for a few things and the hotel gladly accommodated us. You cant beat this location!
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, Fl

Great location and space

Posted 21-Jul-2014
Loved everything about the hotel; staff, large rooms and excellent location. But I whis it had a microwave and refrigerator because I had a son with me! But overall 4.7 stars out of 5...
2 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Beautful hotel, location & staff, but

Posted 21-Jul-2014
Pros: Great room, facilities, location, amenities, staff (in general). The restaurants and bars were great. Maria and the chef at Crossroads were great!
Location: We went to restaurants in Hell's Kitchen and to restaurants like Athenee and Uncle Nicks
I would think twice about staying at the Marriott Marquis in Time Square because of the situation at check in and check out, especially with the bell desk. It seemed like chaos, bell men talking in a bunch while I waited on my bags that had been checked only 45 minutes earlier. I gave my ticket to the desk outside, but others handed theirs to bell men directly. Those people's bags came down first. I asked twice about mine. In the mean time, the extra time I allowed to get to the train station was slipping away. Finally the bags came down, except for my computer bag. That set off another long wait. Everything else about the hotel and our stay was so nice, but checking bags in and out should be absolutely routine, and having to run for a train when we had allowed plenty of time colors our view of the hotel.
Comment from Hotel Management
24-Jul-2014 by Brian, Hotel Management
Please accept my apologies for this issue you experienced with retrieving your bags. This is certainly not typical of our hotel and I would like to find out why this happened so we can address this with our team. If you would please contact me directly at the hotel to let me know what day and time this was, I would greatly appreciate it! Thank you for your review and I hope we have the pleasure of hosting you again soon. Brian L Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from new york nut live in uk

The hotel was handy for our needs for things

Posted 20-Jul-2014
Pros: Handy for everything . Christine the lovely lady who kept our room lovely & looked after us with tea,coffee & milk & clean towels such a lovely lady.
Cons: The coffee machine was small & leaked but we got round it . Also what a strange toilet flush I jumped a few times but got use to it !
Location: Times Square brilliant for everything we were wanting
It was a experience at the hotel , the lifts were 1st class & the view wonderful