Ratings based on 3,670 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from cincinnati

Very nice hotel on Time Square

Posted 31-Jul-2015
Went to NYC with my two granddaughters and daughter in law. Had a corner executive room which was great.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jul-2015
good location but the room is a little small and the price is high.
5 out of 5
Recommended
for Everyone
by A verified traveller

Très bien

Posted 28-Jul-2015
Chambres spacieuses et très propres. Personnel aimable et accueillant. Excellent buffet pour le petit déjeuner.
5 out of 5
Recommended
for Everyone
by A verified traveller from Juárez, Mexico

Nice hotel in times square

Posted 24-Jul-2015
Very nice hotel! A perfect ubication in the heart of time square! Excellent services!
5 out of 5
Recommended
for Everyone
by A verified traveller from nashville, tn

Excellent location

Posted 24-Jul-2015
Great place to stay on my first trip to the city. It was really nice to be so close to Broadway and the rest of the Times Square area. We had a great overall experience with this place.
4 out of 5
Recommended
for Everyone
by A verified traveller

Bovenop Time Square.

Posted 24-Jul-2015
Vele bezienswaardigheden vlakbij. Vele restaurants. ( heerlijk ontbijt bij Junior 'suite tegenover het hotel ) ruime kamer met 2 tweepersoonsbed en slaapbank.
5 out of 5
Recommended
for Families
by A verified traveller from Sao Paulo

Eficacia, agradável e bem situado

Posted 21-Jul-2015
Pros: Localização, eficacia no check in, cafe da manha
Cons: Serviço de camareira
Location: Bem localizado por estar na Times Square, onde voce encontrará a poucos metros: toysrus, mms, hershey, shephora, olive garden, entre outros.
É a terceira vez que minha familia e eu nos hospedamos neste bem situado hotel, muito agradável e descomplicado. Justifico o bem localizado por estar na Times Square, onde voce encontrará a poucos metros: toysrus, mms, hershey, shephora, olive gardem, entre outros. Agradável por ter quartos silenciosos, escuros, com boas camas, frigobar e cafeteira. Descomplicado por check in rápido e sem burocracia. Todas as três vezes que estivemos neste hotel, chegamos com grande antecedência e mesmo assim fomos acomadados rapidamente. O café da manha é excelente.
4 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO

Excellent location, wonderful staff

Posted 21-Jul-2015
Pros: Clean rooms, friendly staff, location
Cons: The elevator waiting times.
Location: Theaters, Times Square, Hell's Kitchen. Very central to other parts of Manhattan.
This hotel was in a wonderful location, the staff was all very friendly and helpful, and the room was perfect. The only negative was the wait for elevators-it was just very busy the weekend we stayed there, nothing the staff can do about that. During a particularly busy evening, staff was in the lobby helping direct elevator traffic and making it more efficient. I would stay there again.
1 out of 5
by A verified traveller

Problems in honoring Expedia reservation

Posted 21-Jul-2015
Pros: Highly recommended if you are looking for a stressful stay in NYC.
I stayed there with my 13 year old daughter. My reservation was for a room with free breakfast buffet and WiFi. When checked in they claimed that did not have evidence of the free breakfast and WiFi, after I returned with a printout of my original reservation they confirmed it. Ten minutes later they called me up informing me that they will not honor it, I spent more time explaining them that they did not read correctly the reservation than they confirmed. Every time we had breakfast I informed the server that we are supposed to have free breakfast and displayed a voucher I got from the front desk, still I was presented a bill to sign (that totaled a random number between $60 to $75). In the morning of checkout, I discovered that they did bill me for several breakfasts and also $17 daily for WiFi, once more had to argue. Eventually they removed the charges. To make our stay even more perfect my daughter's iPod disappeared from our room during our 3rd day while at the Met. This hotel seems to be managed and employ thieves.
5 out of 5
Recommended
for Everyone
by A verified traveller

Room condition

Posted 21-Jul-2015
Clean room and comfortable king bed. Excellent views.