Ratings based on 707 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

The Morgans Hotel is ageing, staff is CLUELESS

Posted 26-Mar-2015
Cons: Sound proof windows!!! Better trained staff.
The staff refused to give me another room after I complained about street noise. My reseravtion was clearly for one queen size bed. I got two small twin beds. I got double charged from the hotel even i clearly pointed out my prepaid reservation from Expedia. The charges were completely different from my prepaid Expedia reservation!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom La Coruña

Estancia perfecta!

Posted 23-Mar-2015
Pros: El hotel es precioso y acogedor. Estábamos en la planta 16, con vistas a la ciudad.
Location: A 3 calles del Empire State y Grand Central Station. Muchas tiendas y restaurantes en la zona.
El hotel cumplió con todas nuestras espectativas y todo el personal es maravilloso. Tuvimos un percance durante nuestra estancia pero el hotel supo enmendar ese problema de inmediato.Nos desaparecieron medicamentos de la habitación y el hotel nos facilitó una cita médica en un hospital cercano para conseguir una receta y poder comprar las medicinas. El director nos acompañó al hospital para garantizar que no teníamos problemas en conseguir la receta y el hotel asumió los gastos médicos. Estamos muy agradecidas por ese gesto y deseando volver algún día!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Varese

Hotel che consiglio.

Posted 22-Mar-2015
L'hotel è in ottima posizione. Il personale molto disponibile. Buona la colazione. La camera standard non molto grande ma comunque piacevole. Lo consiglio.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great hotel and exceptional staff

Posted 10-Mar-2015
Although there were no signs to say this was Morgans Hotel, behind the doors it was lovely. The breakfasts are great with a lovely spread that would make most weary travellers smile with relief. The staff were all exceptionally helpful from the front desk, porter to the bar staff - couldn't do enough to make your day easier. This hotel offered excellent value in a great location.
Comment from Hotel Management
25-Mar-2015 by Deb, Hotel Management
Thank you so much for your kind review. It is certainly our aim to please and to make sure our guests depart feeling that they were valued. Our team is the secret to our success for the past 30 years!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect Hotel Central Location

Posted 04-Mar-2015
Pros: The Staff, the privacy, everything really
This hotel is excellently place in walking distance from all your tourist attractions. About 5 minutes walking to Grand Central Station and about 10 minutes walk to Timesquare. I would recommend this hotel to anyone and everyone that wants to be in a nice private hotel along with the close proximity to every well known place in Ny!!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portsmouth

Stunning Hotel in NYC!

Posted 23-Feb-2015
From stepping out of the taxi we were welcomed and helped with our luggage. We arrived slightly early for check in so we chilled out in the Reserve bar, where they served complimentary tea and coffee...just what we needed! We had stunning rooms on the 15th and 16th floors which had views if the Empire State Building. Staff were amazing and so helpful! Always chatty and asked how you were. It was so sad to leave. Location was perfect! I know where I am staying next time I'm in NYC.
3 out of 5
Recommended
for Families
by A verified travellerfrom Neuilly sur Seine

Bon hotel que je recommande

Posted 20-Feb-2015
Pros: La gentillesse du personnel . Le petit déjeuner
Cons: L'insonorisation et le bruit du chauffage/Clim
Location: Pas très loin de Grand Central Le métro est proche,tout est facile,pas mal de restaurant dans le coin
Bon emplacement. Le Petit déjeuner offert est très correct. L'hôtel est un peu vieux et le chauffage/ Clim très très bruyant. Le personnel très attentif et sympa. Nous aimons le changement donc je ne suis pas certaine de revenir au morgans Le rapport qualité prix est parfait .
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Business trip

Posted 12-Feb-2015
staff was excellent and in the bar/lounge area warm, cool and sophisticated.
Comment from Hotel Management
06-Mar-2015 by DR, Hotel Management
Delighted to hear it! Thank you. Glad to hear about our staff - it makes all the difference when people are gracious and welcoming!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2015
Excellent location that is close to everything. The hotel is an oasis in the midst of the chaos that is NYC!
Comment from Hotel Management
06-Mar-2015 by DR, Hotel Management
I agree - an oasis it is! Sometimes even for me!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2015
Location: Near Bryant Park, NY Public Library, walkable to Times Square and Theater District
Hotel has no sign, but a nice lobby. A small hotel, but the rooms are decent-sized for NYC. Bathrooms are tiny, but it's NYC. Built-in cabinets and furniture in rooms are charming, though have clearly been there a while. Room and bedding were spic and span. Very comfortable room with nice window seat. Continental breakfast in adjacent bar a nice touch. Front desk and doorman very friendly. Traveled for business (with meetings across the street) so perfect for location, and a nice place to come back to after long days.
Comment from Hotel Management
06-Mar-2015 by DR, Hotel Management
That is exactly what how we want you to feel - like you are finally home after a long day! How wonderful! Thank you!