Ratings based on 4,395 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Trip to NYC

Posted 29-Jul-2014
Pros: The pleasant view and the friendly staff.
Cons: The room was out of linens/ room didn't lock automatically, had to wait a while for an engineer to arrive. Incorrect charges on hotel bill.
Location: Times square, many restaurants and tourist attractions.
NYC was a fantastic city to see. I really enjoyed my overall experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Excellent location with great views!

Posted 29-Jul-2014
My wife and I came to NYC to celebrate our 10yr anniversary. This hotel caught my attention because of the location in the heart of times square and great ratings. It did not disappoint. We had a great time and most hotel staff were friendly and helpful. We stayed four nights and had two minor issues that we brought to the attention of the manager. It seems housekeeping dept. is not adequately staffed to handle room requests in a timely manner, other than that we were very satisfied and would definitely return on our next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jul-2014
Great location and the size of the room was great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wimauma, FL

Recommend.

Posted 27-Jul-2014
Pros: Location. Cleanliness. Staff.
Location: "Middle of Times Square". Many theatres, restaurants and stores nearby. Subway easy walk from hotel.
Attractive hotel. Clean attractive room. Great location. Wi-Fi should be included in room rate, not be an extra.
3 out of 5
Recommended
for Everyone
by A verified traveller from Wichita, KS

Very close to Times Square

Posted 27-Jul-2014
Pros: Close to Times Square and subway.
Cons: Housekeeping was very poor. Several days our room was plain skipped. We had to ask the front desk for towels, hand towels and washcloths.
Location: Times Square activities, theaters, and restaurants all very close by.
Great location. Hotel is older. Rooms are small. Housekeeping staff poor.
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved hotel, right off Times Square

Posted 23-Jul-2014
Enjoyed staying close to restaurants, shows and excitement
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location in Time Square

Posted 22-Jul-2014
Pros: location and room size
Cons: customer service and house keeping
Location: Theater, restaurants and all the happenings of Time Square
Didn't have the type of room i reserved and gave me an attitude when i was disappointed. At 9:30 at night they said we will refund you and you can go elsewhere. Bad customer service all around. Had breakfast in the hotel one day and it was cold and awful. My room was never cleaned well. I even ran out of toilet paper and had to call house keeping. But the room size was good, pillows and bed very hard, but you can't beat the location if you are a theater lover.
5 out of 5
Recommended
for Everyone
by A verified traveller from atlanta ga

In the heart of times square good hotel

Posted 20-Jul-2014
Nice n pleasent experience loved it very covininient location goooooooodddddddd
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2014
Cons: Wi-Fi should be free.
Arleen and Christopher at the theatre desk were wonderful and quite helpful as well as knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2014
Great experience! Staff was friendly and helpful! Convenient location!