Ratings based on 3,924 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Belinsa from Australia

Fabulous!!!

Posted 23-Apr-2014
Right in the heart of Times Square. A beautiful hotel!! Close to all the hustle and bustle, but nice and quiet in the rooms. Fabulous!!!!!
3 out of 5
Recommended
for Everyone
by Colin from Sussex

Good Location

Posted 23-Apr-2014
Pros: You get what you pay for
Cons: Not sure how this is a four star rated hotel
The Hotel rooms are in need of a bit of tender loving care but satisfactory for the price
3 out of 5
by Sofia from Sydney

OK, but not great!

Posted 23-Apr-2014
Pros: the location.
very small room for 3 adults. I have to ask for coffee and tea and for a fridge. The hall does not have sufficient seats and the ones available are in the middle of another corridor. Many hotels have complementary wifi, but in this hotel you have to pay.
4 out of 5
Recommended
for Everyone
by Terry from Carlisle PA

Great location in NYC

Posted 22-Apr-2014
Pros: Location
Cons: Rooms are a little dated. Front desk staff wasn't as friendly as I'm used too. They did their job but not the nicest. Missing wash cloths our 2nd day.
Location: Did above.
Nice location on short notice. Super convenient to Times Square and short walks to all sorts of great spots. Carmines just up the street. Skip Planet Hollywood...
3 out of 5
Recommended
for Couples
by A verified traveller

Good for times square

Posted 22-Apr-2014
Pros: Location is great
Cons: room decor could be updated
Location: Broadway is less than a 5 minute walk and hotel is right on Times square
hotel is close to Times square but rooms are a bit out dated and bathroom not the freshest looking. Mini bar is electronic so even if you just look to see what is in it you get billed for anything moved. Room wifi is expensive but you can get free wifi in the lobby. Staff were helpful but theater desk charge for making enquires when you can walk down yourself in 5 mins. Food is expensive but there is a great deli just across the road that does hot food and juice for reasonable prices.
5 out of 5
Recommended
for Everyone
by jess from Hereford

Great hotel, perfect location

Posted 22-Apr-2014
Pros: Lovely decor, friendly staff.
Cons: Tea and coffee making in the rooms. This was available on request but didn't work very well
Location: Central location, just off of times square, near fifth avenue shopping and main attractions like empire state and rockefeller centre.
The hotel was brilliant. It is so central and just off times square but not noisy at all. Hotel staff were polite and friendly. Room was cleaned and tidied daily and all facilities fine.
4 out of 5
Recommended
for Everyone
by vic from tasmania

Xxxx

Posted 22-Apr-2014
Pros: Location.
Cons: No wifi in room but is available in the lobby. Unfortunately there is very limited space in the lobby to sit or use your device to check emails.
Location: Central to most things and you are able to book most things nearby. Very good for going to shows.
A quiet hotel in a very good location at Times Square.
3 out of 5
by Jana from New Orleans

Definitely more of a 3 star hotel.

Posted 19-Apr-2014
The location is excellent !! Everything is in walking distance. Don't expect them to roll out the red carpet if you book through Expedia. Absolutely no perks, not even a gym key!! The room itself was clean but not spotless. There were stains on the carpet, the matress was very firm, the bathroom has a tiny tub with surrounding tiles that's missing grout in some places. We were never provided with enough facial towels, mind you it was just me and my husband. The "Doormen" never once opened the door for us, we were there 5 days, so that's saying a lot. Only order the overpriced room service food if you have no other options the "food" is microwaved and far from delicious. Great trip with a just okay hotel stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent stay.

Posted 17-Apr-2014
Very nice stay. Unfortunate that there was no wifi in the room.
2 out of 5
by A verified traveller

Not pleasant, won't stay here again

Posted 17-Apr-2014
Old and damaged bathroom door, dirt on the walls, no bath towels in the room so had to ask for them and hard, uncomfortable bed. The worst part was that someone used the bathroom while I was away during the day after I had deliberately left the do not disturb sign on the handle. There were remnants left behind in and on the toilet. Gross.