Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified traveller

Great hotel location

Posted 16-Sep-2014
Pros: The hotel was beautiful inside and the food in the restaurant was top quality. Especially recommend the eggs benedict for breakfast.
Cons: Double beds are quite small. Made errors on our check out bill twice!
Location: Adjacent to Central Park. Bike rental available locally.
Great hotel in a very central location within walking distance of many tourist attractions including Radio City, NBC, Columbus Circle and Time Square.
2 out of 5
by A verified traveller from London

Terrible compared to comparable others

Posted 15-Sep-2014
The first room I got booked into the AC didn't work properly, nor did the TV. I got moved to another room. They gave me $100 food and drink voucher, which doesn't go far, as a breakfast will cost you $50. The second room the AC didn't work again. They sent an engineer. Then the safe battery went dead, and even after calling 4 times to have it replaced, they never did it. The docking station did not work properly. The gym was quite nice, but besides that, for other competitors of similar price, you will get a hotel room that actually functions like its meant to. You cannot control the room lights from your bedside. You have to get up and turn them off at various points in the room (they all turn on when you enter, but there is no single switch for all of them). Extremely disappointed and I will not be staying at JW Marriott again. Especially since I have stayed at several other competing hotels in the area, and I have never had these problems anywhere else.
3 out of 5
by A verified traveller from CANADA

Crowded hotel

Posted 26-Aug-2014
Pros: Good location
Cons: Breakfast is too much expensive valet parking is too much expensive
Location: central park , 5th avenue
Nosy hotel , machine soaring all night . VALET PARKING IS USD210 .
5 out of 5
for Everyone
by A verified traveller from new york, ny

New York City Central Park hotel

Posted 17-Aug-2014
Staff very helpful. Great stay. Very comfortable. Great location.
2 out of 5
by A verified traveller

Nice location

Posted 09-Aug-2014
Does not have pay movies, very bad qualitybof ford in room service, personal at front desk not nice, not return ever
3 out of 5
by A verified traveller from Mexico

The location is great, but the shower never worked

Posted 08-Aug-2014
Pros: The location
Cons: Shower temperature
Location: Central Park, Columbus Circle
The hotel is very nice and well located, but we stayed in a suite for 6 nights and every day we had problems with the shower (no hot water). They sent twise a man to repair but the next shower was cold.
3 out of 5
by A verified traveller from nyc

Posted 03-Aug-2014
In room dining awful. Hotel restaurant no better:(((👎👎👎
5 out of 5
for Everyone
by A verified traveller from london

Most amazing hotel i have ever stayed in!

Posted 31-Jul-2014
Pros: great location
Cons: no
Location: central to everthing,central park is across the road.
The memory of the ambience of the rooms will stay with me for a long time.
4 out of 5
for Business Travellers
by A verified traveller from South Africa

Wonderful old timer.

Posted 27-Jul-2014
Pros: Its location right adjacent to Central Park! Nice big, clean room.
Location: Right next to Central Park, within walking distance of Time Square, the Empire State building and everything in between like Broadway.
Very nice old timer in excellent condition. My room was nice, clean and big.
5 out of 5
for Everyone
by A verified traveller

excellent facilities and staff, perfect location

Posted 22-Jul-2014
Pros: Excellent facilities, superb staff, perfect location.
Cons: The safe in my room was not working but since the one in my daughter's room was, we used it. I reported the problem when we checked out.
Location: Walking distance to Central Park, Museums, Zoo, Lincoln Center, Rockefeller Center, Times Square, Broadway, great restaurants, great shopping.
The trip and Broadway show were a present for my daughter's 21st birthday, her first trip to NYC. The hotel is less than 2 blocks from Columbus Circle and the subway. We checked in late Friday evening. Saturday morning we day did a walking tour of the south 1/3 of Central Park, then changed clothes and took the subway to Broadway for an afternoon matinee performance of Beautiful, the Carol King tribute musical (wow!). After the show we walked through Times Square to dinner on 57th and back to the hotel after dinner. Sunday morning we took the subway at Columbus circle to and from 34th for an Empire State Building tour, checked out of our rooms at 12:00, left our luggage at the Bell Desk, followed by a four hour bicycle rental at Columbus Circle for an afternoon ride throughout all of Central Park (fantastic weather both days). Breakfast both days at the hotel restaurant was excellent. Even though we checked out Sunday noon, the hotel provided us keys after our bike ride to the fitness center that has his and hers locker rooms with bathrooms so we could "freshen up" (change clothes) after our ride prior to our dinner engagement with relatives. Our 6:00AM flight home Monday from LGA had us relocate Sunday evening to a hotel at LGA (also near our relatives with whom we had dinner Sunday evening).