Great hotel but needs a few pick me ups. Posted 12-May-2015
I loved the Essex House when it was run by another brand but now that JW has taken it over things have taken a slide. There's no more afternoon tea! That is a huge deal for me since it is something that is expected at fancy nyc hotels. The rooms need to be better kept. Cracks And crannies need to be fixed and touched up. The AC is our room was making noise and we had to call for simeone to fix it three times. The concierge took forever to get back to us and Rafael sent us to have lunch at the most awful restarant where the garbages were actual exposed in the restarant. My husband and I sat there for a bit and then decided we just couldn't eat there and left. I mean, your paying about$500.00 USD per night to stay opposite Central Park and a traditional and Classic brand and that's where they will suggest you have lunch? Give me a break. Now onto the positives: The Location is Unbeatable! Your just opposite the park, steps away from the Time Warner building, Licon Center, shopping on 5th Av, Broadway, The Plaza and more. Enough said. The gym is well kept and the hotel lobby is extra lovely. It just fills you with that old nyc charm. The door men a very helpful and the beds in the quiet hotel rooms are just amazing. A big plus after you've been out shopping all day. Are there cheaper places to stay in NYC? Yes. Would I stay here again? Yes. I love their location & beds. Would I take any more suggestions on where to dine? Probably not and neither should you.
Comment from Hotel Management
15-May-2015 by Maria, Hotel Management
Dear Guest, We appreciate this opportunity to learn more about your recent stay. Though you enjoyed your experience on most accounts, including our location and Art Deco atmosphere, we are disappointed that the concierge led you toward an unfavorable lunch spot. We are glad you have brought this to our attention, as we will be sure to forward your comments to our concierge team. As we are sure you are aware, there are many wonderful places to eat in our city. We are confident we can point you in the right direction on your next stay. We take our guest feedback quite seriously and would love a future chance to prove to you that your review has been taken to heart.