Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Nashville

Good Hotel - Ideal location

Posted 22-Jul-2014
Pros: The view of Central Park was amazing!
Cons: Shower leaked water under the door onto the floor. They knew it as they kept putting a new rug there. The remote on the TV did not work well either.
Location: Your in the center of everything. Central park or jump on the subway.
Great hotel-Fantastic location Thing wrong are only minor. Near Perfection.
5 out of 5
for Everyone
by A verified traveller from new jersey

Beautiful historic hotel, updated

Posted 18-Jul-2014
We splurged and booked a park view room and weren't disappointed. Our room was spacious, the view was classic and the furnishings a nice mix of classic and modern. The only thing we didn't like: the light switches are way too complicated and not at all intuitive.
2 out of 5
by A verified traveller from Denver, CO

Unbelievably disappointing.

Posted 15-Jul-2014
Pros: Towels were nice quality and large.
Cons: Basically everything. Floors in rooms and halls are exceptionally dirty.
Location: Nice that Central Park is across the street. Excellent Shopping nearby.
We made a reservation weeks in advance and were excited to stay at the JW Marriott.We had reserved a suite. We got to the hotel at 6:00pm and our room was not ready. Check in was suppose to be 3:00pm. Front desk was very confused and stalled for about 20 minutes They then said they could give us 2 rooms but not even on the same floor because our room was "dirty". We were then told that they would call us when our room was ready. Never heard from them. At 10:00pm we went back to the hotel (where they were holding our luggage in the lobby where anyone could have walked up and taken it) and the front desk could not find us in the computer! This was one of the same people we had dealt with earlier! After another 15-20 mins, and a few other phone calls. We were found and given a room. Horrible room, noisy street construction all night and trucks pulling in and out all night. Room was in below average condition. No robes, no blankets. Did not feel clean, bathroom floor sticky. Took a wash cloth and wiped the floor and it was horribly dirty. Hall had candy laying on the floor for 3 days, did not look like it had been vacuumed in a month. On our last day a maid was using the phone by the elevators on our floor saying"-4th floor is good, nothing to do here" she repeated it twice. If you can get past the condition be prepared to spend time checking every charge. We were charged for Mini bar items that we never used. Meals are expensive small breakfast for 2- $100.00.
3 out of 5
by A verified traveller

Expecting more with a 4.3 star rating.

Posted 09-Jul-2014
Pros: Employees Lobby
Location: Its NYC lots to do!!!
We visit NYC 1-2 times a year. We always stay around the park area. My husband has always wanted to try the Essex house so this is where I booked. With the 4 star rating I was sure it would be a nice hotel. I'm sure JW Marriott would not be happy with the looks of the rooms. Wallpaper coming off, carpets dirty, just not what I was hoping for in a room. On a good note, the employees were nothing but NICE!!!!! I don't like to give negative reviews but the hotel needs a little face lift.
3 out of 5
by A verified traveller from London

Limited Disability Facilities

Posted 05-Jul-2014
Pros: The location was good.
Cons: Increase the number of disabled rooms. Disallow forfeiture of fees if the hotel does not have disabled room available.
Location: Great location adjacent to Central Park.
5 out of 5
for Everyone
by A verified traveller

Posted 19-Jun-2014
Stayed in a Standard room - but it was certainly not 'standard'. Quality furnishings throughout. I would definitely try for the "Central Park View" next time. Unless you plan on being in the room too long, though, it shouldn't be a deal-breaker. Great service, wonderful concierge, up-scale experience.
5 out of 5
for Everyone
by Raine from New York

Opposite Central Park great for walking.

Posted 28-May-2014
Pros: Professional friendly staff, beautiful lobby and nice bar (pricey!). The bed was so comfy, spacious room,quiet and nice bathroom.
Cons: Do not use hotel phone to call international!!
Location: Great. Fabulous. We walked every night to nearby restaurants and up and down to Manhattan and beyond. Central park in the day was gorgeous.
Loved New York. It was overwhelming at first and seemed so vast but after day one we were in the swing. We walked everywhere or used taxis. We bought NY passes and the pass offers super value for all the attractions. One day we took the water taxis on the Hudson which you can get on and off, it was fantastic, great for views and visiting different locations from the stops it made. So many good places to eat, great service. I want to go straight back to NYC!
4 out of 5
by Helen from Glasgow, Scotland

Excellent hotel for business users.

Posted 24-May-2014
Pros: Location and comfort.
Cons: The room lacked basis amenities for tourists such as tea / coffee making facilities which could only be ordered via room service.
Location: Good location opposite Central Park and easy walk to 5th Avenue and shops. excellent choice of restaurants nearby for breakfast, dinner etc.
Hotel in excellent location, opposite Central Park with good transport links and choice of nearby restaurants. The focus of the hotel however appeared to be on business clients and events and not tourists. On our second day, we returned to our room, late afternoon, to find that the room had not been serviced, despite leaving the "make up room" sign on when we had left, early morning. It took no fewer that 3 calls to service desk to have this remedied, with no apology offered.
5 out of 5
for Everyone
by 5A from los angeles

Excellent place to stay

Posted 29-Apr-2014
Great place to stay and is across the street from Central Park. Highly reccomended if you're looking for a nice place in NY.
4 out of 5
for Everyone
by A verified traveller

Very good hotel

Posted 17-Apr-2014
Nice hotel the only issues I had was my view from the room was pretty bad and it was very expensive to eat or drink there