Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from North of Boston

Our Favorite Hotel in NYC

Posted 27-Oct-2014
Pros: The staff and the location.
Location: Right on Central Park South. Close to the Theater District, but without the annoying mass of tourists and traffic.
A truly wonderful hotel experience. My wife and I have loved this hotel for many years, and for good reason - it's excellent. From the doorman, to front desk crew to the housekeeping staff - everything was wonderful. The bar is gorgeous and Peter, the bartender, and Marcella, the server, are two of the nicest, sweetest people we've ever met. In fact, we'd go back again just to see them. great people, and true professionals. We'd gone to the city for some broadways shows - and the hotel is only about 15 short blocks from the theater district. And, it's directly across from Central Park. And though our room did not have a view, it was nice to be able to sit in the bar and have a glass of wine and watch the city pass by the floor to ceiling windows over looking the street and the park. Two minor things: The mattress in our standard room was a nice pillow-top - but a bit thing, so after laying in it for an hour or so, pressure points became a bit painful, and I had trouble sleeping. BUT - the housekeeping staff brought up not one but two additional pillow-toppers - and we slept beautifully the rest of our stay. Also, though the restaurant is gorgeous - but the menu is very small, and tends more towards pasta and pub food rather than fine dining you might expect in a hotel of this caliber. But no bother really. The restaurant is more casual, after work kind of dining. Everything else - superb. Keep up the good work.
4 out of 5
Recommended
for Everyone
by A verified traveller from Midwest

Excellent location

Posted 19-Oct-2014
Pros: Location,Location,Location
Cons: Should include free WiFi
Location: Great location, near Lincoln Center and tons of good resturants. Central Park right across the street
We always enjoy our stay here. Hotel staff is very good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Odessa, Texas

Nice hotel and good location

Posted 08-Oct-2014
Pros: The Location.
Cons: The afternoon ice service needs to be optional.
Location: Central park, Time Square, Plenty of Restaurants and shopping of course.
Our overall experience was a good one. The hotel has a good location. Close to Central park and also Time Square. The staff was helpful and always polite.
Comment from Hotel Management
17-Oct-2014 by Maria, Hotel Management
Thank you for staying at the JW Marriott Essex House, and for taking the time to write a review. It was our pleasure to serve you throughout your time in New York, and it’s great to know you made the most of our convenient location. We appreciate your feedback regarding our afternoon ice service; honest feedback like yours is invaluable as we look to improve and upgrade our overall guest experience. We hope to see you again on your next visit to New York City.
4 out of 5
Recommended
for Families
by A verified traveller from Houston, Texas

Manhattan Standard

Posted 06-Oct-2014
Pros: The staff maintain a nice atmosphere in the hotel and they keep it clean and well maintained. Doormen were friendly and attentive.
Cons: I'm not convinced the value is there for this hotel. We had family staying at a comparable level hotel at same price and their room was enormous.
The hotel delivers what you should expect for a "name" hotel brand in Manhattan in terms of amenities. The location is excellent - just across the street from Central Park - and staff were friendly and helpful. The hotel is an historic building which is pretty cool but it means the rooms are cramped with small bathrooms, closets, etc. It wasn't easy for two people to move around the room at the same time. They have a good sized gym with clean, quality although not top end equipment.
Comment from Hotel Management
15-Oct-2014 by Maria, Hotel Management
Dear Bob, Thank you for your recent stay with us in New York, and for your valuable feedback. It’s wonderful to hear you enjoyed friendly, attentive service and the regal ambience of our classic New York City hotel. We apologize that your room was not as spacious as you had hoped. On the bright side, our hotel features a variety of rooms and suites to accommodate your personal needs. We think that you might really enjoy the traditional New York pied-a-terre experience of one of our larger suites. Should you choose to stay with us again, be sure to check our website for our latest offers to maximize overall value. Thanks again—we look forward to the chance to serve you again soon.
4 out of 5
Recommended
for Families
by A verified traveller

Great hotel location

Posted 16-Sep-2014
Pros: The hotel was beautiful inside and the food in the restaurant was top quality. Especially recommend the eggs benedict for breakfast.
Cons: Double beds are quite small. Made errors on our check out bill twice!
Location: Adjacent to Central Park. Bike rental available locally.
Great hotel in a very central location within walking distance of many tourist attractions including Radio City, NBC, Columbus Circle and Time Square.
2 out of 5
by A verified traveller from London

Terrible compared to comparable others

Posted 15-Sep-2014
The first room I got booked into the AC didn't work properly, nor did the TV. I got moved to another room. They gave me $100 food and drink voucher, which doesn't go far, as a breakfast will cost you $50. The second room the AC didn't work again. They sent an engineer. Then the safe battery went dead, and even after calling 4 times to have it replaced, they never did it. The docking station did not work properly. The gym was quite nice, but besides that, for other competitors of similar price, you will get a hotel room that actually functions like its meant to. You cannot control the room lights from your bedside. You have to get up and turn them off at various points in the room (they all turn on when you enter, but there is no single switch for all of them). Extremely disappointed and I will not be staying at JW Marriott again. Especially since I have stayed at several other competing hotels in the area, and I have never had these problems anywhere else.
3 out of 5
by A verified traveller from CANADA

Crowded hotel

Posted 26-Aug-2014
Pros: Good location
Cons: Breakfast is too much expensive valet parking is too much expensive
Location: central park , 5th avenue
Nosy hotel , machine soaring all night . VALET PARKING IS USD210 .
5 out of 5
Recommended
for Everyone
by A verified traveller from new york, ny

New York City Central Park hotel

Posted 17-Aug-2014
Staff very helpful. Great stay. Very comfortable. Great location.
2 out of 5
by A verified traveller

Nice location

Posted 09-Aug-2014
Does not have pay movies, very bad qualitybof ford in room service, personal at front desk not nice, not return ever
3 out of 5
by A verified traveller from Mexico

The location is great, but the shower never worked

Posted 08-Aug-2014
Pros: The location
Cons: Shower temperature
Location: Central Park, Columbus Circle
The hotel is very nice and well located, but we stayed in a suite for 6 nights and every day we had problems with the shower (no hot water). They sent twise a man to repair but the next shower was cold.