Ratings based on 375 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom staffordshire uk

great location good size room

Posted 25-Nov-2014
Pros: location, bed, pillows, staff
Cons: room furniture a little dated now and bathrooms need an upgrade
Location: opposite Central Park, grab for an early morning walk, 5 min walk to subway, grab coffee shop around the corner
great location very friendly staff, room decor a little tired but clean and the best beds and pillows in New York
Comment from Hotel Management
27-Nov-2014 by Maria, Hotel Management
Dear Thomas, Thank you for reviewing your stay at JW Marriott Essex House. We are pleased that the location, bedding, and staff service was to your liking. We appreciate your thoughts on the décor, as well, and will keep it in mind for future improvements. We hope you had a wonderful trip to New York City, and will keep us in mind for your next visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Saratoga Springs NY

Great location across the street from Central Park

Posted 15-Nov-2014
Pros: Location and staff...room was clean...and fairly modern...but for the size of the room...the pricing of these rooms is high
Cons: We requested a late check-out for 1pm...but when we came back to our room at 12:15...the maid was cleaning out our room...could be better coordination
My favorite hotel in Manhattan...it is an older hotel...but the rooms have been modernized but are still small...but good for a couple...stayed here many times...but always get a room facing the back (West 58th)...versus the front...which would have a great view of Central Park...the staff is very friendly, helpful and accommodating...you can get a similar room at many other hotels...for much less money...but you won't get the location...across the street from Central Park...two blocks from Fifth Avenue and 59th Street...or the great staff...my wife and I stay here 3-4 times per year...as a romantic get-away...if we bring our kids to town...or I am in the city on business...I book a room somewhere else...
Comment from Hotel Management
24-Nov-2014 by Maria, Hotel Management
Dear jonruns, Thank you for choosing the JW Marriot Essex House as your romantic getaway. It is inspiring to hear that our staff is a large factor in why you find our hotel to be valuable. Perhaps for your next visit, you will consider our Central Park King for the views. Or, alternatively, business travelers often enjoy the Executive level and the complimentary Wi-Fi and business services that come with it. In any case, it is our pleasure to accommodate you, and we are looking forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 13-Nov-2014
Very comfortable rooms. Lighting/outlets are an issue (not enough). Bedside lamp did not work. Had to call front desk 3 times due to keys not working.
Comment from Hotel Management
24-Nov-2014 by Maria, Hotel Management
Dear Guest, Thank you for sharing feedback on your recent stay. While it is wonderful to hear you found your room to be comfortable, we apologize for the key and lamp issues. We hope were able to thoroughly enjoy the room after they were addressed. Your comments are much appreciated, and we hope to serve you again soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom milano

Fronte Central Park con vista passaggio ny marath

Posted 08-Nov-2014
Soggiorno con tutti i conformi in occasione della maratona. Nulla da eccepire. Assolutamente consigliabile.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bioise, Idaho

Very nice

Posted 05-Nov-2014
Great location Very nice room, very comfortable Park view Terrific staff Will return
Comment from Hotel Management
24-Nov-2014 by Maria, Hotel Management
Dear reifer, Thank you for taking the time to review your stay at the JW Marriott Essex House. We are pleased to hear you enjoyed the Central Park views from your room and found our staff accommodating. We look forward to your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Nov-2014
I had a junior suite and they upgraded it to a full suite even though I didn't ask for it. Awesome location, service and restaurant.
Comment from Hotel Management
06-Nov-2014 by Maria, Hotel Management
Dear Guest, We are pleased to hear that you enjoyed the upgrade, location, service, and dining at JW Marriott Essex House. Thank you for your kind review, and please come see us again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Dissapointed about put me up bed in a junior suite

Posted 01-Nov-2014
Dissapointed that second bed was a bed settee in a junior suite. Only sheets on second bed even though we requested an additional quilt twice. Room service was excellent.
Comment from Hotel Management
05-Nov-2014 by Maria, Hotel Management
Dear Steve, Thank you for your review. We apologize that the Junior Suite setup was not what you expected. We will look in to why a quilt was not provided for you, as we want to ensure that this remains an isolated issue. It is great to know that the room service was excellent, and we hope this contributed to your overall experience. Should you return to New York City again, we hope to have the opportunity to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom North of Boston

Our Favorite Hotel in NYC

Posted 27-Oct-2014
Pros: The staff and the location.
Location: Right on Central Park South. Close to the Theater District, but without the annoying mass of tourists and traffic.
A truly wonderful hotel experience. My wife and I have loved this hotel for many years, and for good reason - it's excellent. From the doorman, to front desk crew to the housekeeping staff - everything was wonderful. The bar is gorgeous and Peter, the bartender, and Marcella, the server, are two of the nicest, sweetest people we've ever met. In fact, we'd go back again just to see them. great people, and true professionals. We'd gone to the city for some broadways shows - and the hotel is only about 15 short blocks from the theater district. And, it's directly across from Central Park. And though our room did not have a view, it was nice to be able to sit in the bar and have a glass of wine and watch the city pass by the floor to ceiling windows over looking the street and the park. Two minor things: The mattress in our standard room was a nice pillow-top - but a bit thing, so after laying in it for an hour or so, pressure points became a bit painful, and I had trouble sleeping. BUT - the housekeeping staff brought up not one but two additional pillow-toppers - and we slept beautifully the rest of our stay. Also, though the restaurant is gorgeous - but the menu is very small, and tends more towards pasta and pub food rather than fine dining you might expect in a hotel of this caliber. But no bother really. The restaurant is more casual, after work kind of dining. Everything else - superb. Keep up the good work.
Comment from Hotel Management
30-Oct-2014 by Maria, Hotel Management
Dear TJ, We are so glad to hear that you had a wonderful experience with us! As a loyal guest, it is gratifying to hear that our service has been consistently excellent over the years. We will let Peter and Marcella in particular know that they made such an impression on you. We appreciate your feedback regarding the mattress and the menu options at Southgate. We are glad to hear that the former issue was attended to, and you slept peacefully after that. In regard to your dining experience, we try to vary the tavern’s menu seasonally, so perhaps you will be in for a surprise on your next visit. Thank you again for the lovely review, and please come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Rio de Janeiro

Excelente localização.

Posted 21-Oct-2014
Pros: Tudo.
Cons: A meu ver, o hotel está perfeito pela relação custo/entrega.
Location: Excelente.
Foi uma ótima escolha ! asdfasfsa fas f asdf asdf sa dfas f asf asdf asdf asdf
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Midwest

Excellent location

Posted 19-Oct-2014
Pros: Location,Location,Location
Cons: Should include free WiFi
Location: Great location, near Lincoln Center and tons of good resturants. Central Park right across the street
We always enjoy our stay here. Hotel staff is very good.