Ratings based on 652 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico

Was a great experience.

Posted 21-Oct-2014
Great location and great experience, the best option in Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fun in New York

Posted 20-Oct-2014
New York is awesome and the Hyatt is in a perfect location. The staff are very friendly and helpful. The rooftop bar is great and has an amazing view of the city. I will definitely be returning to New York, I love it, and would definitely stay at the Hyatt.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2014
We had a wonderful trip. It was very short but would definitely choose to stay here again. The location was great and the room was clean and roomy. We loved the heated bathroom floor.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, good location, nice service

Posted 19-Oct-2014
Highly recommended! It is very clear and quite even just 50 m from the center if the time square! Hotel staffs are very friendly and helpful. It is one of the best in the NYC.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wishaw Scotland

Modern Hotel in Fabulous Location

Posted 18-Oct-2014
Pros: Hotel was clean, modern and staff very friendly. Room was pleasantly comfortable despite 3 of us in same room with 2 Queen size beds.
Cons: Wifi connection needs to be improved.
Location: Time's Square and all that it offers on doorstep of hotel. Close proximity to all major sights e.g. Empire State, Rockefeller and Theatre District.
Hotel is modern and rooms of a good size for New York standards. Location is outstanding right in the heart of Time's Square and ideally placed for Theatre, sights and shopping. Staff throughout the Hotel were extremely polite in particular staff at Kerbside who always had a welcoming, friendly and helpful manner every time we left or returned to the Hotel. Food on the onsite cafe was delicious and well worth sampling despite the multiple options in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ohio

Great hotel in Times Square

Posted 17-Oct-2014
Pros: EVERYTHING
Cons: Valet parking was pretty expensive - $70/day, but you can self park around the corner if that is a issue.
Location: Times Square, Rockefeller plaza, Today show, broadway shows, great restaurants, Central Park, and Macy's - and so much more
My wife and I love NY. Times Square is at the heart of the action with broadway, restaurants, Rockefeller Center, etc. We found the Hyatt just a few steps from Times Square, and for about 1/2 of what other major brands such as Marriot charge. The hotel from the lobby to the room was impeccable. Also, a MUST IS THE ROOFTOP LOUNGE. THE VIEW 54 FLOORS UP IS INCREDIBLE!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice view!!

Posted 17-Oct-2014
Pros: Besides the view, comfort is a true experience, I've been in other 5 stars hotels but I've never slept on a bed like they had in this hotel.
Cons: There's a coffee shop downstairs, menu might be improved.
Location: Times Square, the theaters.
First time I stayed at a hotel in NY that has a view like in the movies. I got a great rate thanks to Expedia and it was worth it.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dublin Ireland

Fantastic hotel

Posted 16-Oct-2014
We stayed at the Hyatt Times Square and found it to be an excellent hotel. The location to everything could not have been better. Very friendly staff throughout the hotel in particular James in the cafe/bar he was so friendly and helpful a really lovely guy. Would really recommend this hotel. We're going to book it again for next year.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent new Hotel

Posted 16-Oct-2014
Pros: Everything
Cons: Food
Very nice service and extra clean rooms. People where very nice.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

You're paying for convenience and location

Posted 15-Oct-2014
Top hotel in Times Square. Very conveniently located and excellent facilities and service by staff. The views from our 42nd floor were amazing. The rooftop bar is worth visiting, even though a tad pricy at over $20 a cocktail. Only cons were small lobby, no free wifi in the rooms and lack of availability whenever we wanted to have breakfast at their restaurant. Overall definitely recommended.