Ratings based on 1,294 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2014
Perfect location. Close to everything in Midtown. Walk to Lower Manhattan takes about 45 minutes, but entertaining along the way!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom australia

passing through town

Posted 18-Dec-2014
Location: 100m from all the chaos of time square but once back in the room you feel miles away.
helpful and friendly staff clean, quiet and modern rooms spacious for a nyc hotel close to all the action rooftop bar modern and chic, fast lifts, free left baggage which is ideal for exploring nyc while waiting for a night flight
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 東京都

どこに行くにもアクセスが便利なホテル

Posted 17-Dec-2014
子供がいるのでベビーカーを使用しながら徒歩で最大限色々と回りやすい立地でかつバスタブがあり、シャワーが可動式であること、ホテル自体が比較的新しいことを期待して選びました。今回の選択は大正解で非常に満足しました。あえて言えば、車寄せがなく、荷物が大きく量が多かったこともあり、帰国のために空港へ向かうタクシーがなかなかつかまらなかったことだけは少し残念でした。しかしながらスタッフの方々の対応が素晴らしく大通りまで荷物を運んでくれ、かつ荷物を積めるタクシーを見極め、捕まえてくれたので結果としてはなんら問題はありませんでした。また、次回是非利用したいと思います。
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2014
Had a wonderful stay in New York. The staff at the Hyatt was outstanding and the property was located close to Times Square and the theater district. Would highly recommend it and intend to stay there again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Miami

Great location.

Posted 16-Dec-2014
Pros: Location, decoration, staff. Bar at 54th floor.
Cons: I would change breakfast a la carte by buffet.
Location: Excellent location, close to Times Square.
Good Hotel, very nice decoration, staff allways pleasant and available.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location. Clean. Attentive staff.

Posted 15-Dec-2014
Wonderful stay at Christmas time. This hotel was located perfectly. We had nice, clean rooms. The hotel staff was very accommodating. Rates were reasonable. I would recommend. Will stay there for future stays.
4 out of 5
Recommended
for Families
by A verified travellerfrom Long Island

Overnight trip to NYC

Posted 15-Dec-2014
Pros: Location, upgraded room size, staff
Location: Everything Times Square is within walking distance! Ten or so blocks to Macy's Herald Square, Penn Station, Radio City, St. Patrick's and Times Sq
Great location if you want to be in Times Square. Expedia shows an upgraded double queen room with a terrace. This hotel does not have these types of rooms. The king is the only one with the terrace and there are very few of these rooms available. Hotel staff was extremely accommodating and friendly. Nice hotel. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Hyatt Time Square

Posted 15-Dec-2014
Excellent experience!! Loved the views and the rooftop deck. The check in experience was good and the doormen were so nice and helpful!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom th

Good location

Posted 15-Dec-2014
Staff need a lot of training. Some occasions they seemed more interested in chatting with each other than helping the guest. The bar on the 54th floor has nice views but it's pricey. Windows need better soundproofing. We stayed on the 10 floor and there was a lot of noise from the streets below.
3 out of 5
by A verified traveller

Hotel a due passi da Times Square

Posted 12-Dec-2014
Nel complesso l'esperienza nell'albergo è stata abbastanza deludente in special modo se si pensa alla sua appartenenza alla catena Hyatt. Quando ho chiesto spiegazioni il personale in modo abbastanza rude mi ha detto che è normale in quanto si tratta di un brand della catena di minor pregio nell'offerta di servizi. Il prezzo però non lo giustifica. Al di là della location a due passi da Times Square (per chi vuole stare nel vero centro) e di una stanza comunque gradevole con letti buoni il resto è inesistente. Il frigo è vuoto e se si arriva tardi la sera non si ha nemmeno la possibilità di avere dell'acqua, il resto va chiesto. Il ristorante penoso sia per una colazione che per mangiare; l'unico aspetto positivo rispetto ad altri nella zona. La concierge ci stava applicando una maggiorazione di 200€ su un giro in elicottero rispetto alle tariffe pubblicate su internet dallo stesso provider. Ho fatto da solo e risparmiato. Complessivamente non così male ma a quel prezzo c'è di meglio, molto meglio.