The staff were very friendly and helpful. Amy at the reception desk was great. Turned a possibly annoying delay checking in into a very positive outcome. Handled the situation with professionalism and poise.
The location is fantastic. Just steps to all the best shops and restaurants and bars.
Oralspu from Toronto
The James New York brings luxury liberated from tradition to Soho. Located on the corner of Thompson and Grand the newly …More
Arrived late to hotel, no double rooms available, was given a king instead. To make up for this, fresh fruit platters sent to room on the house via room service. Nice surprise! Also, removed parking fee from bill due to unexpected wake up call at 515am. Staff very professional, make our stay very special!! Definitely a fan of Marriot!!!
The staff was very friendly and helpful. Although I will have to say the doorman was exceptionally helpful. We were turned Down by many cab drivers to get to the airport. The doorman went out of his way to get us a ride. Excellent!
Everything was great at this hotel from the staff to the shampoo in the room. The pictures on the website really capture the artsy, fun vibe that this hotel exudes. I would definitely recommend to anyone who wants to be in the heart of the city just blocks away from Central Park and the prime shopping areas.
We had a great stay at this hotel. My only complaint is with Expedia and how things were advertised. There is indeed a pool, but it's only a lap pool. Fine for kids though if nobody is swimming laps. In fact, the staff there while my kids were playing in it was awesome.
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