Ratings based on 2,476 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, nice hotel!

Posted 19-Dec-2014
Everything was pretty nice, can't find anything to complain about.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Albany, GA

Great Hotel, Great Location

Posted 16-Dec-2014
Pros: See Above
Cons: Friendly concierge, better prices on bottle water ((bottle water is cheap).
Location: Block & a half from Times Square, few blocks from Radio City Music, right in the heart of theatre district, close to all major shopping, great restaur
Excellent location for Times Square, Theatre District, great restaurants (Carmine's, Juniors Cheesecake umm good). Check in was very simple, held our luggage as we arrived early, also great bellhop. The lady at the concierge desk did not want to be there, not pleasant to guest or other staff. Room was small, very clean, great amenities ie, soap, shampoo, and lotion. Beds very comfortable, but don't even touch anything in mini bar as you will be charged (outrageous prices $10.50 for a bottle of water, $7.50 for mm's). I plan on making this my regular hotel on future visits.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom PA

Close to theaters and times square

Posted 16-Dec-2014
Small but just what is needed. The heat/ac unit is quiet and does not put you through the typical roast/freeze cycle of most hotel units. My room was quiet. Room service is reasonable and the food was delivered on time, warm and delicious. Location is right in the middle of everything.
4 out of 5
Recommended
for Everyone
by A verified traveller

In the heart of the action in Times Square

Posted 15-Dec-2014
I must admit I was a little shocked when I opened the door to our room. I have had this experience in New York before...that moment when you wonder, "where's the rest of the room?" This is New York and the rooms are small. I figure there was about 20" clearance between the swing of the door (in) and the foot of the bed. The bathroom was completely redone and beautiful with a big walk in shower. As nice a bathroom as anywhere I've been, maybe nicer. There is no desk or chair in the room. Definitely not like your typical suburban small town hotel. If you want to be in Times Square and the Theater district, this place is really great, and a great value. We go to New York often and tend to stay away from the touristy places. This time we decided it would be fun to be tourists during the Christmas season. We walked to Theater, dinner, even walked to an from Penn Station. I'm not sure I'd stay in Times Square again, but if I did, I'd go back to the Hotel Mela. The staff was very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockbridge, GA

Exceptionally close to Broadway shows.

Posted 15-Dec-2014
Pros: close to times square & shows
Location: Times square, many theaters within 2 blocks.
Check in was effortless. Room was tiny but we were not in it much anyway. Quick to offer any assistance as needed.
3 out of 5
by A verified traveller

Posted 14-Dec-2014
Cons: get clean pillows
not so clean, staff ok at best, wouldn't go back
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great location

Posted 14-Dec-2014
Pros: Location, location, location
Cons: Sound proofing. The bedroom doors cannot be closed quietly when leaving the room, so I was woken by other guests coming and going.
Location: Great location. Times Square, Grand Central Station and lots of restaurants all on the door step.
I spent three comfortable nights here. The room was small, which was expected, but it was clean and well presented. There was no view, just brick walls, but I didn't spend long enough in the room to worry about that. Most of all it's in a fantastic location, a stones throw from Times Square and within easy walking distance of many other attractions. I got a reasonable rate by booking last minute and at that price, I'd stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel close to theaters

Posted 12-Dec-2014
Neylo at the front desk was very helpful in getting a room that met my needs. Also Christian was especially good
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Dec-2014
The room was extremely small, as was the lobby. The room was clean and the bathroom was very nice, but I expected a larger room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 10-Dec-2014
Great location close to NY attractions shops and theatres