Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller

Lovely retreat

Posted 19-Aug-2014
Pros: Its location near everything, but off the beaten path, the decor, and definitely the staff.
Location: Greenwich village is close by, and TriBeCa has many charming restaurants and shops as well. Check out the Trapeze School a few blocks away.
I just got back from an awesome stay at the Hotel Hugo in New York. From start to finish, the staff was top-notch, the room was comfortable, stylish and relaxing, and we had an incredible time. The Hotel Hugo was a breath of fresh air compared to several other options we had considered in the TriBeCa area- every time we came in we felt like we were on the only guests in the hotel. The room was super clean and comfortable, definitely cozy, but with a great view. The rooftop deck had just opened, and sitting up there with a view of the sun setting over the Hudson was unparalleled. Several times, as we explored the neighborhood, we asked for recommendations and the staff was eager to help, and gave us great options. I had read several other reviews on this site prior to booking the hotel and really can't understand the complaints- there were never any problems with room service, the elevators, the staff, etc. The owner and restaurant manager were both incredibly gracious and we couldn't have had a nicer stay. One note- the cocktail prices on the hotel deck are a little pricy ($18 for a mixed drink), but the view definitely makes up for most of the sticker shock. Highly recommended.
Comment from Hotel Management
23-Aug-2014 by George Kurth, Hotel Management
Dear Traveler, I can only say, Thank You! Your kind words and your glowing recommendation are very warmly received. I'm so pleased to hear how much you enjoyed your stay with us and I look forward to sharing your review with our staff. We hope to welcome you back very soon. Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Charming and private

Posted 18-Aug-2014
We had a lovely stay and really enjoyed the neighborhood (without any noise due to the hotel's location). The rooftop bar is pretty (although it would have been nice if it was open until later), the restaurant was very pleasant and the staff was helpful and polite. We will be back!
Comment from Hotel Management
23-Aug-2014 by George Kurth, Hotel Management
Dear Mia, Your kind words are warmly received. Thank you so much for the wonderful review. It's so nice to hear that you will be coming back to visit us in the future. I hope you have a wonderful rest of your day! Sincerely, David McManus
2 out of 5
by A verified traveller

Posted 18-Aug-2014
Pros: Amazing Roof Top bar Staff eager to please
Our room was very very small. The thermostat (for setting room temperature) was not operable. Apparently, the staff are aware about it and informed us that only the maintenance person only could set up the temperature. We were very hot and uncomfortable. No wash cloths in the bathroom. No towels or any wipes are provided at the Fitness room, very UN SANITARY.
5 out of 5
Recommended
for Everyone
by A verified traveller from LA, CA

Love it!

Posted 02-Aug-2014
Pros: There is really is nothing I disliked! I was very impressed by the service and overall hotel feel.
Cons: The roof top bar should have a cocktail list to suggest specialty drinks or just to entice the guests! But the place and staff were all very kind!
Location: Plenty of eateries all around, conveniently located over need the Hudson River! Great location!!
The Hotel was very nice! Clean rooms, friendly staff (I was greeted and welcomed by first name), the rooms are beautiful and spacious! The roof top bar is amazing! The only thing I recommend is that there be a cocktail menu. I would definitely stay there again!!
Comment from Hotel Management
16-Aug-2014 by George Kurth, Hotel Management
Dear Traveler, I'm so pleased to hear that you felt so warmly welcomed. I never tire of hearing our guests compliment our hard working staff. Thank you for the glowing recommendation and for all of the kind words. WE hope to see you again very soon. Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller from Vermont

Lower West side hotel

Posted 28-Jul-2014
Pros: newness, cleanliness, safety
Cons: cant change where it is, but its in the hotel you stay.
Location: Easy walk to Spring, Prince, subway
this gem in a rather raw area was very modern, comfortable and walking distance to China Town, many great restaurants. the staff would bend over backward to please. I see this as an up and coming place. Very refreshing hotel!
Comment from Hotel Management
01-Aug-2014 by George Kurth, Hotel Management
Dear Guest, I just wanted to thank for your flattering review. I'm so pleased to hear that our staff made such an impression on you. I couldn't ask for a better compliment than that. We hope to see you again soon. Have a wonderful day! Sincerely, George Kurth
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2014
Pros: Room was really nice. Charming and comfortable.
Location: We spent a lot of time in the West Village and loved that we could walk there.
Loved the view from our room. Rooftop bar was lovely and we really enjoyed exploring this part of New York!
Comment from Hotel Management
01-Aug-2014 by George Kurth, Hotel Management
Dear Guest, I just wanted to thank you for the kind words and for the wonderful rating. I'm so glad to know that you enjoyed your time with us here at Hotel Hugo. We hope to welcome you back very soon. Sincerely, George Kurth
5 out of 5
Recommended
for Everyone
by A verified traveller from Salt Lake City

Great location with easy subway access

Posted 22-Jul-2014
The Hotel Hugo was in a different part of the city than I usually stay in and it was a pleasant change. There was very easy subway access from JFK and then around the city from a stop a couple blocks from the hotel. The staff was pleasant and accommodating. The rooms are still NY small but larger than many I've stayed in. Easy access to running and biking along the Hudson River as well. I would definitely stay there again -- and probably will, in August!
Comment from Hotel Management
01-Aug-2014 by George Kurth, Hotel Management
Dear Joan, Thank you for choosing Hotel Hugo on your most recent visit to NYC. I'm so pleased to hear that you are considering staying with us in August. If there is anything we can do to make your stay more enjoyable please don't hesitate to ask. We very much appreciate all of the kind words. Sincerely, George Kurth
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Jul-2014
Great location, great design, incredibly welcoming staff... loved the neighborhood. Had five days of business/relaxation in NYC -- this was the perfect place to stay.
Comment from Hotel Management
23-Jul-2014 by George Kurth, Hotel Management
Dear Traveler, We couldn't ask for a more wonderful recommendation. Thank you! We look forward to welcoming you back on your next trip to NYC. Sincerely, G. Kurth
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice as expected.

Posted 15-Jul-2014
Pros: Newly renovated. Close to SOHO.
An easy walk to SOHO shopping and restaurants. Free on street parking is readily available on Saturday and Sunday. Staff was very friendly. Room was small and mostly clean. We spilled some water on the floor and when we mopped it up, the floor was pretty dirty. They may want to wet mop the floors more. Not a big deal. I would definitely stay again.
Comment from Hotel Management
24-Jul-2014 by George Kurth, Hotel Management
Dear Traveler, Thank you for choosing Hugo. I'm so pleased to hear that we did not disappoint and that you would consider us for future stays. We couldn't ask for a better recommendation. Also, please accept my apologies for the item you mentioned in your review. We will certainly look into this. Thank you for taking the time to give us your feedback. Sincerely, G. Kurth
4 out of 5
Recommended
for Everyone
by Ella from Melbourne, Australia

Lovely boutique hotel

Posted 01-Jul-2014
Brand new boutique hotel. Very clean, great staff, interesting design features and extremely comfortable.
Comment from Hotel Management
03-Jul-2014 by George Kurth, Hotel Management
Dear Guest, I just wanted to thank you for the very kind review and the recommendation. We very much appreciate your feedback and hope that you will consider us for future stays. Sincerely, George Kurth