Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom New Jersey

50 th birthday celebration with best friends

Posted 17-Jan-2015
Pros: The amenities were top shelf. from terry robe to hard wood floors, compfort of bes, Kerug coffee,double shower head.... on and on!
Cons: The valet parking at $65 was very expensive!
Location: Houston Hall, Brooklyneers are two great bars right around the corner. So much to do in walking distance. The west village is wonderful.
great gem of a hotel in andexcellent location. Upon check in we were greated warmly at front desk by Zander, who upgraded us and then sent a bottle of champagne to our room. Really a wonderful and greatly apprciated service. THANK YOU ZANDER! the view of the Hudson was amazing and sunset toast added to our wonderful experience.
Comment from Hotel Management
22-Jan-2015 by George Kurth, Hotel Management
Dear Guest-Thank you so much for taking the time to rate us a 5 star. We greatly appreciate it. I'm so pleased to hear you and your friends had a great 50th birthday celebration. I will be sure to thank Zander for you. We look forward to your return. Again thanks for such a great review.-Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel

Posted 06-Jan-2015
Stayed for 6 nights, good location, lots of cafes, restauarnts on Greenwich street, ear pub is just around corner as well. United postal service depot is across road , so depending on where room is could be truck coming in night. Great roof top bar and Excellent restaurant
Comment from Hotel Management
09-Jan-2015 by George Kurth, Hotel Management
Dear Guest - Your kind words are greatly appreciated. I can't thank you enough. I hope you come back to visit again real soon-Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel bello. Posizione 7/10

Posted 02-Jan-2015
Albergo e personale splendidi. Pulizia e comfort in generale degni di un 5 stelle. La stanza (una superior) non era grandissima e alcuni accessori da bagno che si trovano ormai in qualsiasi albergo di pari categoria mancavano (ciabattine, cotton fioc, limetta, ....); in compenso la doccia ed il letto erano stracomodi!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and quiet location!

Posted 02-Jan-2015
Tiny room with little space but worth the stay. Reasonable price for New Years!
Comment from Hotel Management
06-Jan-2015 by George Kurth, Hotel Management
Dear Guest- Thanks so much for the 5 star rating. We greatly appreciate it. Do come back and visit us again-Sincerely, David McManus
3 out of 5
by A verified traveller

The square that doesn't exist

Posted 02-Jan-2015
Pros: Rooms were clean.
Cons: Not sure it can be improved, but even for NYC the room are tiny. There is a bed and nothing else.
The location of the hotel is awful. It is in a neighborhood with commercial buildings and facing the local UPS depot with 100s of trucks coming and leaving day and night. It was described to be located on Hudson Square. I would strongly discourage anyone from walking to or from the hotel at night.
Comment from Hotel Management
06-Jan-2015 by George Kurth, Hotel Management
Dear Guest-I just wanted to thank you for taking the time to share some thoughts about your recent stay. I apologize if you were not happy with the location of Hotel Hugo. For this I can only say that Hotel Hugo is located in a quieter neighborhood, a feature that many of our guests seem to enjoy, it is only a very short walk to some of the more lively areas. My only hope is that you will give us a second chance to change your mind. - Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Dec-2014
THE HOTEL AND STAFF WAS EXCELLENT. I LIKE THE LOCATION IT WAS CLOSE TO EVERYTHING YOU MIGHT WANT TO DO IN THE CITY
Comment from Hotel Management
06-Jan-2015 by George Kurth, Hotel Management
Dear Guest-Thank you so much for a 5 star rating! We greatly appreciate it. Do come back soon. -Sincerely, David McManus
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 27-Dec-2014
Pros: Staff was OUTSTANDING!
Great stay at the Hugo. Super location for trekking around Manhattan. Staff was super friendly and helpful with suggestions for Bars, restaurants and parking.
Comment from Hotel Management
09-Jan-2015 by George Kurth, Hotel Management
Dear Guest- I cannot thank you enough for the 5 star rating. It is greatly appreciated. Do come back again.-Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller

Chic hotel with friendly staff

Posted 26-Dec-2014
Had a great comfortable stay here for a solo holiday break. Convenient location away from traffic madness. Nice, helpful staff.
Comment from Hotel Management
30-Dec-2014 by George Kurth, Hotel Management
Dear Guest-Thanks for your recommendation and for taking the time to rate us a 5 star on Expedia.Do come back and visit us again-Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Texas

Great boutique New York Hotel

Posted 15-Dec-2014
Location: Soho location.
This hotel was way beyond expectations. Decent price for a NY hotel. Very attractive design. Hip. Great restaurant with great style. Room was amazingly quiet. Room was small, but very comfortable and very stylish. Great experience here. I have already recommended it to many friends and colleagues. I gave it all 5s because there really was nothing about this hotel that I would improve.
Comment from Hotel Management
30-Dec-2014 by George Kurth, Hotel Management
Dear Guest-First,I would like to thank you for your recommendation and for taking the time to rate us a 5 star! We greatly appreciate it. Secondly, I feel so honored to know Hotel Hugo has made such a great impression on you. I would also like to say thank you for your kind comments regarding our staff. We look forward to your next visit-Sincerely,David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Dec-2014
Great location/ great roof top bar/ would recommend
Comment from Hotel Management
17-Dec-2014 by George Kurth, Hotel Management
Dear Guest-Thanks for your recommendation and for taking the time to rate us on Expedia. We look forward to your next visit-Sincerely, David McManus