Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from pittsburgh

Great staff. Great location.

Posted 11-Sep-2014
Enjoyed my stay. Great rooftop view from bar. Helpful staff. Easy soho shopping. Comfy beds
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, It's wonderful to hear how much you enjoyed your stay. Thank you for choosing Hotel Hugo. WE hope to see you again soon. Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller

The best hotel i have been in NY city.

Posted 08-Sep-2014
Wonderful stay and the people that works in the front desk are special thanks Melissa for all the attention
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, I will certainly pass along your thanks to Melissa. Thank you for the lovely recommendation! We hope to see you again soon. Sincerely, David McManus
3 out of 5
by A verified traveller from toronto

The hotel was ok. Wouldn't stay again.

Posted 08-Sep-2014
If you're just looking for a place to crash, then this is a good spot. But as far as hotel experience goes it was lacking. We tried to get room service after midnight and there was none. It probably wouldn't have mattered anyway, because apparently they don't accomodate for gluten free diets, which is proposterous to me. I didn't think to ask, because why wouldn't they? So I couldn't eat anything at the hotel and joked with one of the servers one morning when I went down for breakfast, "that's ok, I'll just starve." The supposedly "legendary" rooftop bar was only open 5-12. Which makes totally no sense to me, because the best times to go up to the roof would be in the afternoon after a morning run of the city, and after dinner, when you get back to the hotel but still have some steam. The beds were comfortable, but yes, like others, found the room a bit too small for my liking. We supposedly got the room that was a bit bigger, but that wasn't true... There's an eyesore of a building next to the Hudson, it's a treatment plant or something. In any case, it ruins the view on the west side. The good things: staff were great. Hotel was clean and new. The view off the rooftop bar was great if you manages to squeeze in a cocktail before going out for dinner --- but the cocktails were definitely not with $20 a piece.... So wouldn't go again. Was disappointed we traded in the trendier hotel with the bad view to go to this one. But again, the staff were awesome.
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, Thank you for taking the time to share some thoughts about your most recent stay. After reading your review, I wanted to thank you for your positive comments but also address and, where necessary, apologize for the many aspects of your stay that left you dissatisfied. Firstly, as you may or may not know, space constraints is an issue that faces many boutique hotels in NYC. This is certainly not unique to Hotel Hugo. Many of our guests feel that the ambiance, the modern design, the comfort of the beds, as well as the rooftop bar, makes up for the room size and also distinguishes us among other boutique hotels in NYC. As you mentioned, the rooftop bar is quite stunning and is open from 5-12am. I do apologize if you intended to visit the rooftop in the morning and it was unavailable. Also, I would like to apologize if our restaurant was unable to accommodate your diet. I will certainly look into this. Once again, thank you very much for your feedback. Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland,Ohio

Great location

Posted 05-Sep-2014
Pros: Location , style , front desk very helpful and accommodating other employees very nice.
Cons: complimentary breakfast
Location: Great dinner at Da Nico Mulberry St little Italy, lunch at Savore Spring St SoHo Great burger at Burger and Barrel Houston St. 911 Memorial
Had a great three days in New York . Little Italy China Town So Ho Tribeca all in walking distance.
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Marko, Thanks for the wonderful review! Come back and see us again soon! Your friends at Hotel Hugo
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, Thanks for taking the time to rate us. We sincerely appreciate the wonderful feedback. Your friends at Hotel Hugo
5 out of 5
Recommended
for Couples
by A verified traveller

Lovely retreat

Posted 19-Aug-2014
Pros: Its location near everything, but off the beaten path, the decor, and definitely the staff.
Location: Greenwich village is close by, and TriBeCa has many charming restaurants and shops as well. Check out the Trapeze School a few blocks away.
I just got back from an awesome stay at the Hotel Hugo in New York. From start to finish, the staff was top-notch, the room was comfortable, stylish and relaxing, and we had an incredible time. The Hotel Hugo was a breath of fresh air compared to several other options we had considered in the TriBeCa area- every time we came in we felt like we were on the only guests in the hotel. The room was super clean and comfortable, definitely cozy, but with a great view. The rooftop deck had just opened, and sitting up there with a view of the sun setting over the Hudson was unparalleled. Several times, as we explored the neighborhood, we asked for recommendations and the staff was eager to help, and gave us great options. I had read several other reviews on this site prior to booking the hotel and really can't understand the complaints- there were never any problems with room service, the elevators, the staff, etc. The owner and restaurant manager were both incredibly gracious and we couldn't have had a nicer stay. One note- the cocktail prices on the hotel deck are a little pricy ($18 for a mixed drink), but the view definitely makes up for most of the sticker shock. Highly recommended.
Comment from Hotel Management
23-Aug-2014 by George Kurth, Hotel Management
Dear Traveler, I can only say, Thank You! Your kind words and your glowing recommendation are very warmly received. I'm so pleased to hear how much you enjoyed your stay with us and I look forward to sharing your review with our staff. We hope to welcome you back very soon. Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA

Charming and private

Posted 18-Aug-2014
We had a lovely stay and really enjoyed the neighborhood (without any noise due to the hotel's location). The rooftop bar is pretty (although it would have been nice if it was open until later), the restaurant was very pleasant and the staff was helpful and polite. We will be back!
Comment from Hotel Management
23-Aug-2014 by George Kurth, Hotel Management
Dear Mia, Your kind words are warmly received. Thank you so much for the wonderful review. It's so nice to hear that you will be coming back to visit us in the future. I hope you have a wonderful rest of your day! Sincerely, David McManus
2 out of 5
by A verified traveller

Posted 18-Aug-2014
Pros: Amazing Roof Top bar Staff eager to please
Our room was very very small. The thermostat (for setting room temperature) was not operable. Apparently, the staff are aware about it and informed us that only the maintenance person only could set up the temperature. We were very hot and uncomfortable. No wash cloths in the bathroom. No towels or any wipes are provided at the Fitness room, very UN SANITARY.
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, I do apologize if you were having issues with the thermostat. I can certainly appreciate how that can lead to a rather uncomfortable experience. Please accept my sincere apologies. I do hope that our staff was able to correct the situation in a timely fashion. Sincerely, David McManus
5 out of 5
Recommended
for Everyone
by A verified traveller from LA, CA

Love it!

Posted 02-Aug-2014
Pros: There is really is nothing I disliked! I was very impressed by the service and overall hotel feel.
Cons: The roof top bar should have a cocktail list to suggest specialty drinks or just to entice the guests! But the place and staff were all very kind!
Location: Plenty of eateries all around, conveniently located over need the Hudson River! Great location!!
The Hotel was very nice! Clean rooms, friendly staff (I was greeted and welcomed by first name), the rooms are beautiful and spacious! The roof top bar is amazing! The only thing I recommend is that there be a cocktail menu. I would definitely stay there again!!
Comment from Hotel Management
16-Aug-2014 by George Kurth, Hotel Management
Dear Traveler, I'm so pleased to hear that you felt so warmly welcomed. I never tire of hearing our guests compliment our hard working staff. Thank you for the glowing recommendation and for all of the kind words. WE hope to see you again very soon. Sincerely, David McManus
4 out of 5
Recommended
for Everyone
by A verified traveller from Vermont

Lower West side hotel

Posted 28-Jul-2014
Pros: newness, cleanliness, safety
Cons: cant change where it is, but its in the hotel you stay.
Location: Easy walk to Spring, Prince, subway
this gem in a rather raw area was very modern, comfortable and walking distance to China Town, many great restaurants. the staff would bend over backward to please. I see this as an up and coming place. Very refreshing hotel!
Comment from Hotel Management
01-Aug-2014 by George Kurth, Hotel Management
Dear Guest, I just wanted to thank for your flattering review. I'm so pleased to hear that our staff made such an impression on you. I couldn't ask for a better compliment than that. We hope to see you again soon. Have a wonderful day! Sincerely, George Kurth
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2014
Pros: Room was really nice. Charming and comfortable.
Location: We spent a lot of time in the West Village and loved that we could walk there.
Loved the view from our room. Rooftop bar was lovely and we really enjoyed exploring this part of New York!
Comment from Hotel Management
01-Aug-2014 by George Kurth, Hotel Management
Dear Guest, I just wanted to thank you for the kind words and for the wonderful rating. I'm so glad to know that you enjoyed your time with us here at Hotel Hugo. We hope to welcome you back very soon. Sincerely, George Kurth