Ratings based on 248 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jul-2015
Really enjoyed this hotel.....very quiet and comfortable rooms. Staff pleasant and service excellent.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

My new favorite NY hotel.

Posted 30-Jun-2015
I've worked in the hospitality industry for over 10 years so I've stayed in many many hotels. This is one of the amazing ones.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Great hotel and wonderful roof top bar. Will return on our next NYC visit.
Comment from Hotel Management
19-Jun-2015 by Hotel Hugo, Hotel Management
Dear guest, - Thanks so much for the review and we can't wait for your return. -Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jun-2015
Perfect location to access soho village and downtown
Comment from Hotel Management
16-Jun-2015 by Hotel Hugo, Hotel Management
Hello Traveler ,- Thanks for the review and we hope to see you again. -Sincerely, Pablo Migoya
2 out of 5
by A verified traveller from San Francisco

Indifferent staff, poorly managed

Posted 11-Jun-2015
Pros: High quality room materials, bedding and bathroom amenities; architecture; roof deck
Cons: Hire experieced manager who has an understanding of customer service
Location: Its at the intersection of SOHO, West Village and Tribeca, really well situated
Unresponsive, unempowered staff. They cater to events and private parties not hotel guests; really disappointed. When I called front desk for help with the in room AC, they said they would send engineer up, they never came; when I called front dest enquiring about an item on the in room menu, thay said it was housekeeping who handled that, said they would call me right back - they never did; When we went down for breakfast, manager hurridedly took our order, that he got wrong, when we told the waiter, he offered to correct it but we were in a rush so we said we would eat it...To our surprise, the mistake was more expensive (eggs benedict vs scrambled eggs) yet management didnt even reduce to price of item we ordered let alone comp us..
Comment from Hotel Management
15-Jun-2015 by Hotel Hugo, Hotel Management
Hello Steve, - I'm very sorry to hear that you were displeased with your stay. We strive to ensure that our guests receive first rate services. And we rely on reviews such as yours to tell us where we are hitting the mark and where we are falling short. I wish your experience had been different.Thank you for your comments. -Sincerely, Pablo Migoya
4 out of 5
Recommended
for Everyone
by A verified traveller from Northumberland, England

Great hotel, great location

Posted 05-Jun-2015
Amazing, friendly staff. Found tge area perfect for Soho, Tribeca, Bleeker St. Rooms were clean, comfortable and size was more then enough. Only issue was nearly being charged for roof bar drinks we didnt have. A better system is needed. Many thanks. Amazing stay and will be back!
Comment from Hotel Management
11-Jun-2015 by Hotel Hugo, Hotel Management
Dear Neil, - Thanks so much for the review. I am so pleased to hear that you enjoyed your stay at Hotel Hugo. Thank you for the many compliments and we can't wait for your return. -Sincerely, Pablo Migoya
Comment from Hotel Management
11-Jun-2015 by Hotel Hugo, Hotel Management
Dear Neil, - Thanks so much for the review. I am so pleased to hear that you enjoyed your stay at Hotel Hugo. Thank you for the many compliments and we can't wait for your return. -Sincerely, Pablo Migoya
2 out of 5
by A verified traveller from New York

Bit disappointing

Posted 05-Jun-2015
The hotel is in an interesting area. We would certainly return to the area. The hotel itself is modern and clean although we felt that the staff were friendly our stay slightly lacked a feeling of care. The room was adequate and although it had clearly been 'designed' features like the drawers were too shallow for storage. When we ordered a hotel service car to return to the airport it was not ordered and the estimated time to get to jfk was well short. We are in the attached restaurant once and it was ok.
5 out of 5
Recommended
for Everyone
by A verified traveller from ct

within walking distance to many restaurants

Posted 31-May-2015
Great place nice restaurant inside and the rooftop bar. Great views. Although you pay for the views when you get a cocktail not cheap and not a good pour stingy on the alcohol
Comment from Hotel Management
08-Jun-2015 by Hotel Hugo , Hotel Management
Dear ct, Thanks so much for the review and 5 star rating! :-) We hope to see you again real soon. -Sincerely, Pablo Migoya
5 out of 5
Recommended
for Couples
by A verified traveller from Phoenix, AZ

Great location with best rooftop bar anywhere

Posted 27-May-2015
Pros: The location, the staff, service & helpfulness made our trip wonderful.
Cons: N/A
This is a true gem of an experience. The location & design is uniquely elegant. Friendly helpful staff is warm & welcoming. We love the rooftop bar with the dramatically romantic views. We will be back, often. Thank you!
Comment from Hotel Management
29-May-2015 by Hotel Hugo, Hotel Management
Dear Kyle, - You are a true gem for taking the time out of your day to review us, thank you. I am so flattered by all of your lovely compliments, and for knowing you will be back often. :-) I can't wait to share this review with our staff members, and let them know what a lasting impression they have left with you. We can't wait to see you again. -Sincerely, Pablo Migoya
5 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh

Beautiful hotel a few steps from Soho and TriBeCa

Posted 26-May-2015
Pros: Great bed, modern, very clean, great location
Cons: The rooftop bar is cool with a great view, BUT seriously seriously overpriced, even for NYC. 16 bucks for a 3 oz. glass of wine, 19 for a cocktail
Location: Blocks from Soho shopping, Tribeca, Meatpacking West, and West Village.
We had an overall great experience at Hotel Hugo. We arrived early, around 11am, and check in was not until 3, so they stored our luggage for us at no cost while we went out to explore. The area is awesome, but keep in mind if you want to stay right in the hustle and bustle of the city, this is not it. The hotel is in a quiet, secluded area, but just a few short blocks from amazing Soho shopping, cool bars, and the West Village. I have been to NYC many times and lived here for a period of time, so I was more than happy to stay in a quiet neighborhood. The rooms are on the smaller side but very nice, clean, and super modern - amazing, huge bed and great bathroom and shower, iPod dock for your music, great mini bar, Keurig coffee maker, etc. Our room did not have a view, but again, we weren't looking for that. I got this room for a serious bargain when Expedia was running a sale, so I'm not sure if I would've been as satisfied if I had paid three or four hundred a night, but the price was definitely right. The hotel is brand new, very clean, cool views, etc. Would definitely stay again and recommend it to anyone who would sacrifice views to avoid staying in a shotty, old Times Square hotel!
Comment from Hotel Management
29-May-2015 by Hotel Hugo, Hotel Management
Dear guest, - Your kind words are warmly received, thank you for such a great review, and 5 star rating. From the moment you stepped foot into the Hugo it sounded like you had an amazing time. It makes me so happy knowing you appreciated the location of the hotel so much. Also, thank you for all the lovely compliments and recommendation. We can't wait to see you again. -Sincerely, Pablo Migoya