The hotel was ok. Wouldn't stay again. Posted 08-Sep-2014
If you're just looking for a place to crash, then this is a good spot. But as far as hotel experience goes it was lacking. We tried to get room service after midnight and there was none. It probably wouldn't have mattered anyway, because apparently they don't accomodate for gluten free diets, which is proposterous to me. I didn't think to ask, because why wouldn't they? So I couldn't eat anything at the hotel and joked with one of the servers one morning when I went down for breakfast, "that's ok, I'll just starve." The supposedly "legendary" rooftop bar was only open 5-12. Which makes totally no sense to me, because the best times to go up to the roof would be in the afternoon after a morning run of the city, and after dinner, when you get back to the hotel but still have some steam. The beds were comfortable, but yes, like others, found the room a bit too small for my liking. We supposedly got the room that was a bit bigger, but that wasn't true... There's an eyesore of a building next to the Hudson, it's a treatment plant or something. In any case, it ruins the view on the west side. The good things: staff were great. Hotel was clean and new. The view off the rooftop bar was great if you manages to squeeze in a cocktail before going out for dinner --- but the cocktails were definitely not with $20 a piece.... So wouldn't go again. Was disappointed we traded in the trendier hotel with the bad view to go to this one. But again, the staff were awesome.
Comment from Hotel Management
17-Sep-2014 by George Kurth, Hotel Management
Dear Guest, Thank you for taking the time to share some thoughts about your most recent stay. After reading your review, I wanted to thank you for your positive comments but also address and, where necessary, apologize for the many aspects of your stay that left you dissatisfied. Firstly, as you may or may not know, space constraints is an issue that faces many boutique hotels in NYC. This is certainly not unique to Hotel Hugo. Many of our guests feel that the ambiance, the modern design, the comfort of the beds, as well as the rooftop bar, makes up for the room size and also distinguishes us among other boutique hotels in NYC. As you mentioned, the rooftop bar is quite stunning and is open from 5-12am. I do apologize if you intended to visit the rooftop in the morning and it was unavailable. Also, I would like to apologize if our restaurant was unable to accommodate your diet. I will certainly look into this. Once again, thank you very much for your feedback. Sincerely, David McManus