Rooftop bar, al fresco dining, open daily

Reviews of Hotel Hugo

4.5 out of 5
Hotel Hugo
525 Greenwich Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1001 reviews" "
Rating 8 - Good. 316 out of 1001 reviews" "
Rating 6 - Okay. 147 out of 1001 reviews" "
Rating 4 - Poor. 81 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stay was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

My first time in NY and I wanted to stay in this location, and this hotel was so cute & modern. As soon as you walk in it smells so good too! They stored our luggage while we waited for a room and we walked down the street to eat. Such a great location to walk & the rooftop is a vibe. Loved it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel with modern updates. Great coffee bar and restaurant. Comfy beds and nice staff.
Stayed 2 nights in Mar 2024

6/10 Okay

mary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Great view from rooftop bar and view. Convenient location to west village and soho areas and Hudson River walks. Comfortable bed. Facility fee was ridiculous and housekeeping was late and lax. Fragrance overpowering in lobby. Air conditioning was noisy and keurig coffee maker was not restocked and inconvenient to use. No microwave.
Stayed 4 nights in Mar 2024

4/10 Poor

Nana Yaw

Travelled with partner
Was way too expensive for the type of room we stayed at. I think it’s clear that they don’t get customers so they try to up Charge. That accidental fee should not be per day. Also cleaners should not be snooping in our bags
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

A

Disliked: Cleanliness, staff & service
Rooms were dated and unspectacular. No fridge small tvs. Limited gym only with treadmill. Small rooms. Bathrooms not clean. Limited towels and towel service. Staff was friendly tho. Food was underwhelming
Stayed 2 nights in Mar 2024

8/10 Good

Dorothy, Buffalo

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooftop area. Room was small but very comfortable and well decorated. Check in staff was just okay. Gym was tiny with only one treadmill.
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and very conveniently located
Stayed 3 nights in Feb 2024

8/10 Good

nunzio

Liked: Cleanliness
Disliked: Amenities
poor recepition area. It isn't quiet during the weekend due to the bar located on top. The elevator usage by their customers should be limited to only one elevator so you don't share the service with drunk people.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Quiet. Clean rooms. Great amenities
Stayed 1 night in Feb 2024

4/10 Poor

corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, the hotel was nicely accommodated and the location was good, but they added about a third more cost to the bottom line, only some of which were labeled ostensibly as taxes. Also, shame on me for showering in the morning, but there was no hot water.
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Great service!
Stayed 3 nights in Feb 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room and exactly what we needed for our visit to NYC!
Stayed 1 night in Feb 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was not in SOHO. There is NO transportation between airport and hotel, it costs $60 or more each time via taxi or UBER. The room is small compared to others I have stayed for the price, (but it is NEW YORK, which I have never been to before). There is no microwave. Shower is difficult to use(you have to get in to turn the water on which hits you full on with a cold blast and you can't turn the nozzle away). The bed is comfortable and there are plenty of plugs. There is not alot of closet space. The rooftop bar is nice, but was a little chilly, so we did not spend alot of time up there or in the restaurants, so I can't say anything about them.There were extra charges that were not included in the price($40 Day Service charge-for what and an additional $200 deposit). My suggestion is to ask alot more questions and as I found out, better deals were affordable downtown for the timeframe we went in February, just not knowing the area, we did not look very hard. Do look around first.
Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

James Anthony

Travelled with partner
Disliked: Amenities
An average hotel in a lovely area.
Stayed 7 nights in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely amazing every time I have gone there I discover something new.
Stayed 1 night in Feb 2024

10/10 Excellent

Jane L

Travelled with family
Great location and clean- Stylish too
Stayed 1 night in Feb 2024

4/10 Poor

Jimin, Hayward

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Convenient Location. But not safe since anyone can get into the elevator without a room key. Staff attitude is terrible. I booked through expedia for a room with water view. But the hotel did not have any room with a view, and the staff attitude was terrible. I booked a
Stayed 2 nights in Jan 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooftop bar, friendly staff. The king room was a bit small and lacked shelf or drawer space for clothing for two guest
Stayed 4 nights in Feb 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay! The hotel was lovely, in a great location, and the staff was so friendly and helpful! 10/10!
Stayed 2 nights in Jan 2024

10/10 Excellent

Victor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jan 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and there is a nice rooftop bar restaurant. Nice staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property, clean and staff was friendly. Parking was a few blocks away. Cafe on site and dining options all around. I would definitely recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet and safe area of New York. Very helpful staff and nice cafe downstairs for breakfast/lunch or dinner. The rooftop bar is amazing for views and cocktails/small bites. Highly recommend. Rooms are spacious for New York, and we had a lovely view of the river and NJ skyline. Also had a complimentary umbrella to borrow in the room which was helpful when it rained! The only negatives I can think of are that the air conditioning is quite old and noisy (bring earplugs if you’re a light sleeper), and I didn’t think the hotel was very eco friendly. They changed the towels every day (even if we left them hung up and not on the floor). I think the hotel needs to do more to be more eco friendly in this regard. Also they supply small bottles of water, these should be bigger to minimise plastic waste, or just have a water station in the lobby or on each floor. Overall a very nice stay in a great area of New York and close to the subway, would stay again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Bita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Bita

Stayed 2 nights in Jan 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Rebecc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Will definitely stay again. Super clean!
Stayed 2 nights in Jan 2024

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk man named Michael was very rude and had an attitude unfortunately. I don’t know if he was having a bad day or just didn’t feel like treating others nicely. Other than that everything was lovely and all the other workers were very kind and welcoming. Had a lovely time spending my 1 year anniversary with my GF.
Stayed 2 nights in Jan 2024

6/10 Okay

Opjyot

Travelled with partner
Disliked: Amenities
Rooms too small Not much to explore around property
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle Lydia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

yesim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst stay ever! Property should be only 2 stars.. absolutely a big disappointment, the property doesn’t match the pictures, don’t be fooled!!!!
Stayed 3 nights in Dec 2023

8/10 Good

Melody

Liked: Cleanliness
Very walkable! Front desk was not the most welcoming / wouldn’t give us an extra mini water bottle for our room which felt petty and not the best service. The room was nice ! Mattress was uncomfortable but I saw mattresses being delivered during our stay so maybe that will be better soon!
Stayed 2 nights in Dec 2023

8/10 Good

Carolyne

Stayed 3 nights in Dec 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hotel and the area. Great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Damaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance was really beautiful and the staffs were helpful. Its an elegant place to be.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 1 night in Dec 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, good value and nice place
Stayed 3 nights in Dec 2023

8/10 Good

Peter Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is centrally located and is beautiful in the lobby. The rooms are fine - it is New York so you don’t expect huge. There’s no closet space and no drawers at all. The security lock on our door didn’t work and was replaced the second day of our stay. The second day we came back around 4 in the afternoon and the room had not been cleaned so we had to call. There was no water in the room and the front desk advised they they had none left! The plugs are awkward as well. The staff were lovely - check in was simple - not sure if I would stay again but the location is excellent so that wo I’ll be a deciding factor.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mike Del

Stayed 1 night in Dec 2023

10/10 Excellent

manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel .. well located very clean room … was an amazing trip Nice bar and roof top
Stayed 2 nights in Dec 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Average with poor service
The hotel and staff were average, not great. My heat stopped working and I had to call maintenance. When they open the heating unit, the filter and inside was caked with dust and the filter had 2 inches deep of dirt. Once the replaced the filter, the heat started working again. No apologies from the manager, no follow up, no nothing.
Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, property conditions & facilities
Our showerhead was not working, there was a hole in the wall where the fire extinguisher should be. We put in a maintenance request and the showerhead still was not fixed afterward. Elevators barely functioned. Couldn't have been more disappointed.
Stayed 2 nights in Dec 2023