Ratings based on 4,216 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great hotel!

Posted 29-Jun-2015
Great hotel, comfortable and in a perfect location. Room was small but we didn't spend much time in it and there was room for our stuff. The staff couldn't do enough to help us. Thoroughly enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Convenient, comfortable

Posted 27-Jun-2015
Hotel was very comfortable, quiet, clean and very convenient for the Empire State Building, shops, restaurants and attractions
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Wonderfull stay

Posted 27-Jun-2015
Pros: We liked the location. The fact that it was a boutique hotel and not over big. The staff knew us and greeted us every day. The complimentary tea.
Cons: Leaky shower door is all we can think of.
Location: East 31st street. So handy for Madison Garden park and the flat iron building. Empire State and Macy's on 34th and just a short walk to 42nd Street.
We arrived early and they looked after our luggage recommending Bread and Butter across the road for a coffee. They really were very helpful throughout our stay. We didn't eat in the hotel but we did use the bar and it was a lovely oasis of calm in a very busy city. Our room was kept clean and tidy every day by the staff, loved the chocolate on the pillows every night when we returned to our room. The location was perfect for us and no outside noise filtered through to our room at all. Really comfy bed gave us a good nights sleep every night.Amazed to find an umbrella for our use so although we didn't need it, it was good to see.....a real first for us. The safe broke and the staff had a fixer there in 5 minutes to repair it.
4 out of 5
Recommended
for Everyone
by A verified traveller from 愛知県

中心地にも近い便利なホテル

Posted 23-Jun-2015
ニューアーク空港から電車で終点にあるペンシルバニア駅は徒歩圏内。親切で愛想の良いホテルマンばかりの快適な空間でした。ベッドメイキングのたびに置いてあるチョコレートと、自由に飲めるロビーのコーヒーが旅に疲れた身体を癒してくれました。また泊まりたいと思えるホテルです!
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Love The Chandler!

Posted 23-Jun-2015
My husband and I have stayed at numerous hotels all over NYC and this is now our favorite. We prefer boutiques over chains and HC is exactly what I hoped for. Perfect location out of the tourist area, quiet, very comfortable and one of the more reasonably priced hotels. Staff was helpful and room/bathroom was spotless. A short walk to Grand Central so it's convenient to everywhere. Didn't get a chance to try the restaurant but will on our next trip back in a few weeks!
5 out of 5
Recommended
for Everyone
by A verified traveller from medellin , colombia

Nice hotel !!!

Posted 23-Jun-2015
It is a great hotel!! . People is very kind. Especially Charlie the concierge. The hotel has a great location . Everything was great at our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia, Melbourne

New York get away

Posted 23-Jun-2015
Pros: Quiet location away from busy & noisy Time Square! Close to public transport. Eat at Bread & butter over the road, good cheap food if on a budget!
Cons: Would be nice to have tea/coffee making facility available in room (this is available in the lobby but often only lukewarm)
Location: Great location situated on 31st & 5th, Can walk to busy time square & all the major shopping areas, Tube station on your door-step.
Stayed here for 8 nights June 2015, nice quiet hotel, friendly staff, close to public transport and walkable to most New York sights.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manhattan, New York

Great hotel, right near the Empire State Building

Posted 22-Jun-2015
The hotel is great, handy for most downtown sights all the way from Rockefeller to Battery Park and has 2 subway stations within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveller from o

Posted 22-Jun-2015
Great service and overall experience. However, room is small and bathroom very small without vanity space. As a woman its a challenge to get ready as I found my curling iron falling into the sink and makeup on the floor etc..lack or space. If I knew my next room would have a vanity then I would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from 東京

可もなく不可もなく

Posted 21-Jun-2015
6日滞在しましたが、極めて普通といった印象のホテルでした。 非常に清潔ですか、設備はそんなに新しい感じではありません。滞在中向かい側のビルが工事中だったので、ブラインドを上げることができなかったのが非常に残念でした。