Ratings based on 4,000 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
75% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Super convenient to Times Square, Broadway

Posted 22-Nov-2014
Pros: Location, price
Cons: Hotel is old, but to modernize would drive price out of my range. Keep it clean (it is).
Served my purpose well. Well priced for mid-town. 24-hour deli inside the building.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Honduras

Its only to sleep and no more.....

Posted 19-Nov-2014
Pros: The Location, very near from all Times Square shows, stores, restaurants, etc...
Cons: The Cleaniness
Location: Shops, Shows, Food, Metro, all you can imagine....
The Hotel is 2 category, but for the price and the excelent location in Times Square is fine... :)
2 out of 5
by A verified traveller

Time Square

Posted 19-Nov-2014
Pros: Location
Cons: Everything
Location: 1/2 block off time square.
Clean room every other day, bed sagged, curtain was falling down, lamp didn't work. Even when I called down and asked for the curtain to be hung up they didn't do it.
2 out of 5
by A verified travellerfrom australia

Hotel so close to Times Square

Posted 19-Nov-2014
Hotel is in good location to Times Square and subway but that's about it! Did not like the service by any of the hotel staff...beds were uncomfortable and you have to pay for wifi! We only used it to sleep in and shower which was sufficient for us!
3 out of 5
Recommended
for Everyone
by A verified traveller

Location is what you get

Posted 18-Nov-2014
Pros: Location
Cons: Customer Service
Location: Excelent, almost in the middle of Times Square.
If you are looking for location this is your hotel, if tha is not important to you go somewhere else.
1 out of 5
by A verified travellerfrom stockport

Dull and old

Posted 17-Nov-2014
Pros: The location
Cons: Bright lighting and paint
Location: Its in the centre of times square
This hotel is in desperate need of bright light bulbs and paint its awful but the location is excellent I suppose a couple of nights maximum as we did would I stay there again NO ide rather pay double for comfort and cleanliness
1 out of 5
by A verified travellerfrom nj

Not as the pictures depict. Terrible. Stay away

Posted 16-Nov-2014
The pictures in Expedia do the hotel carter a service they do not deserve. The hotel is dirty, the staff is less then friendly and I cant tell whether it is a strip club or a dry cleaners by its ambiance. Our room had exposed electrical wiring and was in ill repair. Please don't stay. Not worth the money. Save a couple hundred more and stay somewhere else in time square.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom maryland

The location was great. Room was adequate & clean

Posted 15-Nov-2014
Pros: Location
Location: Very close to the heart of time square. The Time Square Hard Rock Cafe is on the corner.
We arrived early but had no problem checking right in. The room was small but clean. I couldn't beat the location for that price.
2 out of 5
by A verified travellerfrom Los Angele, CA

The Carter Hotel - NY

Posted 15-Nov-2014
Pros: Location near NY time square.
Cons: carpets, curtains, 2 glass windows to silent the noise outside, lighting and plumbing fixtures, HVAC etc....
Location: Great location. Bars and near the hub of the time square buzz...
It is a shame that such an old building has not been kept up. It has potential if only they would invest on comfort and cleanliness. it is a great value but for those accommodations, next time I will rather pay the extra $100. for the hotel next door!
3 out of 5
Recommended
for Everyone
by A verified traveller

Great Location!

Posted 14-Nov-2014
Pros: Location was awesome and price was cheap!! Room was fairly clean!
Cons: Needs some updating, tv volume goes loud and quite while watching, and definitely needs new pillows!
Location: Right by time square, broadway shows, tour buses and close to Madison Square Garden (Go Knicks)!!!
This is a great place to stay if you want to be in the middle of all the excitement of New York City! The bed was clean and comfy except for the pillows which were very flat! The bathroom paint was peeling and the tub was stained but if you don't mind some peeling paint it was fine! Our phone didn't work and the volume of the tv kept going load and quiet but we weren't there to sit in the hotel! Overall if you are looking for a place just to sleep and to be close to everything this is the place (very cheap for being in time square)! If you want a hotel to relax and enjoy hanging out in this is not the hotel! But who wants to go to New York and sit in a hotel room?? Great price and great location! :)