Ratings based on 5,292 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Good hotel in a great location

Posted 26-May-2015
This hotel was in the perfect location for our trip, right between Times Square and Central Park. It was clean and all of the staff were very helpful. It was a bonus that they had a car waiting to take people to the airport when we were ready to go. I would stay here again!
3 out of 5
by A verified travellerfrom New York

New York Visit

Posted 26-May-2015
Comfortable bedroom but bathroom needed updated. Shower didn't work before and after visit by facilities man
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay!

Posted 25-May-2015
Pros: Clean room, great service.
Cons: Nothing
Location: Great places to eat, close to Times Square and Braidway shows.
We were there for 4 days and the staff was very friendly and helpful. They greeted us with a smile everyday and provided everything we requested in a timely manner. The room was clean and quiet. I will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Great place near Times square

Posted 25-May-2015
The shower curtain needed to be changed (washed) because it had an odor, but after I called, they came right away. The hotel is clean in general and the beds are comfortable. I will stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Desenzano D/Garda

Albergo centralissimo a due passi dalle principali

Posted 21-May-2015
Pros: personale,velocità reception,location
Cons: arredo del bagno e disponibilità facilities(mancano ad esempio le ciabatte da camera)
Location: Situato sulla 8°, a due passi da times square., a cinque minuti dalla 5° strada ed a dieci da central park..Zona molto servita da mezzi pubblici
Camera al 12 piano,silenziosa e confortevole ( bisogna spegnere l'aria condizionata altrimenti si congela) condizioni generali buone ed ottima pulizia. molto utile la macchina per il caffè in camera. Non abbiamo usufruito del servizio ristorazione peraltro presente al piano terra a prezzi decisamente alti ma in linea con le quotazioni della zona. Personale disponibile,educato e competente;peccato non sappiano una parola di Italiano. Location sicuramente da consigliare.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Southern California

Not bad

Posted 19-May-2015
On the plus side, it's walking distance to the heart of Manhattan and to two convenient subway lines. The staff is very friendly and helpful (including the housekeeping staff). A small "business center" lets you print out things like boarding passes, etc. Its sound insulation is about as good as you could expect, but next time I would ask for a room away from the street. A small issue with the thermostat was fixed within minutes of my reporting it. The room was on the small side, with a small refrigerator and microwave. The main disappointment was the bathroom. It was tiny -- not really enough space for two people's toiletries -- and in need of some cosmetic repairs. I get it that this was an older hotel building that had been refurbished for modern tastes, and they did their best, so it is what it is. (Hot water was speedy and reliable, though!)
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 19-May-2015
Perfect location, great staff and comfortable rooms!!
3 out of 5
Recommended
for Everyone
by A verified traveller

Luggage check

Posted 19-May-2015
It was a great stay. Location and cleanliness of hotel and room are good. But one thing, if you wanna check your bags before or after checking-in/out, you have to wait long for a guy who's in charge of it. There's only one guy who can handle it and he was running around. Even I asked front desk staff to call him because I was in rush, they couldn't help. Only what you can do is wait and wait til he comes back. There's more to improve in the part.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hamilton (Toronto), Ontario, Canada

Our NYC Oasis

Posted 18-May-2015
Pros: Everything. Had a refrigerator which was a very good option. The temperature in the room was perfect. The bed and linens were amazing, so good.
Cons: Nothing needs to change. Have to be careful with the booking to make sure you get the right Hilton Garden in NYC (there are at least 2 with that name
Location: The location could not be better, it was close enough to see everything and away from all the business that is nyc.
We spent 2 nights at the hotel. The room was perfect, very well laid out and larger than expected for nyc. Coming from a small town it was an incredible experience to visit the city and the hotel was our home. The concierge were super, always helpful and welcoming. After we checked out they stored our luggage for a few hours so we could get a few last hours of roaming the city before the flight. The hotel was situated perfectly far enough away from Times Square. The rooms were quiet inside. I would highly recommend a stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

worked for what I needed.

Posted 13-May-2015
Worked for what I needed. In the middle of everything, but a block away from the true craziness of time square. Able to sleep without a problem related to noise within the hotel or outside.