Ratings based on 3,569 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller from Manhatten

Great location and helpful staff.

Posted 25-Aug-2014
Pros: Location was great for the types of things we wanted to do.
Location: Close to Empire State Building, Time Square, Shopping, Grand Central Station.
Great location; walking distance to many attractions and easy access to subway for everything else. We didn't spend much time in our room, but it was clean and in good condition. Somewhat small, but typical for NY standards. Hotel staff was great; very friendly and helpful. Concierge provided us with good recommendations and directions. Overall, good place to stay if you want to be in the midst of a lot of activity.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 25-Aug-2014
Really nice hotel, great standard and excellent location for exploring New York.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 25-Aug-2014
Very nice hotel. Location is convenient to sites, transportation. Bathroom too small
2 out of 5
by A verified traveller from Chicago

The hotel rooms are bad.

Posted 23-Aug-2014
Pros: The lobby and common areas of the hotel are really nice.
Cons: Change the lighting control system and bathrooms.
Location: The location of the hotel is terrific.
The room lighting system is terrible. There is a touch panel system that doesn't respond well and the lighting is either all or none of the fixtures. The bathtub did not drain well and the shower curtain was too short letting a lot of water on to the floor. Also there is a shelf above the sink that does not allow you to bend over to the bowl. Its a terrible design.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Aug-2014
Pros: VERY nice..
Cons: Although the self-check in was impersonal it is convenient...I want some BODY to greet me...The actual front desk gets lost...
Location: Next door to Grand Central Terminal...Not close to restuarants..Close to NYC library. 12/15 min walk to Times Square.
Over all very pleasant stay and a good value...I'd definitely come back at the same price...
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful hotel in a perfect location.

Posted 22-Aug-2014
The Grand Hyatt is beautiful. The staff were warm and welcoming. The rooms were clean. The hotel was located in a perfect location - it was close to Times Square, the Empire State Building, UN headquarters, New York Public Library, Rockefeller Plaza, MoMA, 5th Ave, and to Grand Central Terminal which made travelling easy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Grand Central and excellent lo

Posted 22-Aug-2014
Pros: Location and lobby
Cons: Please give us free wifi like most of hotels in Asia and Europe. US Hotels are far behind in terms of Wifi facility.
Location: Broadway and food conscourse
I am happy in general except I was a little disappointed that I did not get room with bathtub as promised. Just shower. But I like the facility, room, location and staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Posted 20-Aug-2014
Pros: Great!
Cons: The breakfast was not as good as the Hyatt located at Chicago or Miami. Average coffee's quality.
Location: Great location, close to all time of transportation, walking distance to Times Square, Rockefeller Center, 5th Avenue...
The best for a short or long trip to NYC. Almost inside Central Station. Transportation to the airport just in front of the Main entrance. Very comfortable. People extremely nice :)
3 out of 5
by A verified traveller from LA

Good location

Posted 20-Aug-2014
Pros: The location was great!!!
Cons: It should clean throughly and fix the bathroom tub.
The hotel is at great location but that's it. When I booked two beds room but when we checked in the hotel they informed us there were no double bed available. We said what the reservation for; and they said because we checked in at 6pm not 4pm as specified!!!!! They would give us the king bed with roller bed instead. We didn't agree to it and they said checked back with them at 10pm to see if there was any room available. After 5min, they said they had the room for us. The room was old; the water in the tub was not completely drain out, the toilet is not clean, and the bathroom was dirty. We paid high price and expected a lot from the Hyatt. I would not come back to this hotel ever!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Grand Hyatt New York

Posted 19-Aug-2014
Pros: Central location
Cons: Free internet would be nice
Location: Central location and if your up for it all of Manhattan can be reached on foot, Close to Central Park , right next to Grand Central Station
Stayed for 3 nights ,the staff were very friendly and pleased to help.