Ratings based on 5,389 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Bad Hyatt

Posted 25-Jan-2015
Room was very small and outdated decor. Ron temperature was too cold and thermostat did not work. This is the second bad experience we had there. We will never be back.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 神奈川県

ニューヨークだから仕方ないかぁ

Posted 25-Jan-2015
Pros: 利便性と安全
Cons: ハウスキーピングの対応が悪い。迅速性がなく、ホテルの手違いで掃除しなかったにもかかわらず、謝罪なくて、明日でどうか?ときいてきました。日本ならばありえない。クレームの誠意ある対応を心がけて欲しい。
Location: マンハッタンのど真ん中で地下鉄利用にもすごく便利ですので、どこでも行けてしまいます。有名な観光名所であるセントラルステーションはホテルの真横にあります。
4年前に同ホテルに泊まったので、迷わず今回も決めました。私は安全と便の良さを優先する女性の一人旅なので、一人ではもったいないホテルだけれど、やむを得ない選択でした。ところが、部屋の掃除を忘れられ、クレームの電話をハウスキーピングにしたのにもかかわらず、翌日もまた、忘れられ、ついにマネージャーに直訴。全体としては、清潔ではあるけれど、バスタブに髪の毛が残っていたり、絨毯に食べかすが落ちていたりで、これが一流ホテル?コスパを考えると、東南アジアの一流ホテルの方が断然に良いです。まあ、世界一高いと言われるニューヨークホテル事情だから、仕方ないのかな?と。割り引いて考えると友人にも勧めます。安全と利便性を優先するならば。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

New York City RevisitedTook in 2 great Shows, all

Posted 21-Jan-2015
Pros: It's location
Cons: Nothing
Location: Theaters, Rockefeller Center, Times Square, Restaurants
Took in 2 great shows, all within walking distance of the hotel. Easy access to subways
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2015
Best hotel staff on the area! Location was a plus.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Moscow

Nice hotel good location

Posted 20-Jan-2015
Nice hotel with good restaurant tasty food and friendly stuff. In standard room small bath not very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2015
Pros: Location and services
Cons: It would be nice to have free baggage checking.
Location: Great location—midtown near Grand Central Station
The hotel was exactly what I expected. It was convenient for a group of friends who were meeting from three locations—Penn Station, Grand Central and Port Authority.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2015
Rooms were good with solid room and features. My only real complaint was the alarm clock which somebody had set and I could not turn off
4 out of 5
Recommended
for Everyone
by A verified travellerfrom O

Hotel muito bem localizado

Posted 16-Jan-2015
A excelente localização do hotel possibilitou que fizessemos Os deslocamentos a pé ou de metrô. Fácil acesso a todos os lugares. Equipe educada. O único ponto negativo foi a limpeza dos corredores e aptos. F
5 out of 5
Recommended
for Everyone
by A verified traveller

Our stay here was excellent!

Posted 16-Jan-2015
Pros: Location
Cons: Swimming pool to relax our legs from all the walking! Free wifi.
The hotel was a perfect location for us within good central walking distance to Times Square, 5th avenue etc which is just what we wanted! We had a fab time staying in New York at this hotel, nothing negative to say!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Very nice hotel and close to everything

Posted 14-Jan-2015
Pros: The food from the restaurant,concierge service
Cons: Should provide more soap,shampoo and all that,i stayed like 3 days and ran out of it,i forgot to take my own :(
Location: Location is perfect,you have time square right there,you have a park 2 blocks away, restaurants all around you! just perfect
The hotel is better than it looks in the pictures and the service is exceptional, the concierges are awesome,always there for you at anytime! Alway recommending the best for you, you ask what you want and they give it to you!..the room is very spacious and comfortable,let me also tell you that the food from the hotel restaurant is so tasteful and they serve a lot! The waiters are also so attentive they sure deserve good tips for they exceptional service!! so glad i stayed here and would recommend it to everybody!!! Yes Yes Yes!!...