Ratings based on 6,117 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel. Just perfect for the place

Posted 06-Jul-2015
Very pleasant stay. Perfectly located. Walking distance to everywhere. Free parking, good pool, great activities for kids. Well manged
5 out of 5
Recommended
for Everyone
by A verified traveller from new york, NY

Nice hotel blocks away from Times Square

Posted 06-Jul-2015
The hotel was beautiful, it was only a couple blocks away from so many famous fights. The hotel was clean, the staff was friendly. Everything went well on my trip!
1 out of 5
by A verified traveller from Chicago.

Mess

Posted 05-Jul-2015
Room was dirty, shower didn't work. 6:15 pm wake up call didn't come. Instead came at 6:15 am the next day when I was trying to sleep in. Called for manager and he never returned the call. Refused to pay for the room, requested a credit, which they issued. 2nd bad experience I had with a Hyatt hotel in a row. No longer booking Hyatts.
4 out of 5
Recommended
for Everyone
by A verified traveller from new orleans

Great hotel!

Posted 05-Jul-2015
Everything was very nice! We were given an upgraded room when we checked in. Everyone was nice and helpful!
4 out of 5
Recommended
for Everyone
by A verified traveller from hj

Good location

Posted 04-Jul-2015
Good overall experience Room service needs improvement Fast as the hotel elevators
3 out of 5
Recommended
for Everyone
by A verified traveller

アクセスはいいが、設備に課題

Posted 04-Jul-2015
・バスルームの水勢が極端に弱い(ちょろちょろ) ※宿泊はデラックス、タブなし ・バスルームの壁面パイプが壊れていて、補修されていない ・エアコンが全館効きすぎていて寒いくらい。部屋はエアコンを止めても寒い ・清掃は行き届いている。メモを置くとしっかりとリクエストにも答えてくれた(タオルの増量など) ・部屋の冷蔵庫も小さく、効きも弱く冷えない ・アクセスは駅直結の為便利。濡れずに地下鉄に行ける ・ホテル内のマーケットの価格は高め。ダイレクトでグランドセントラルマーケットに行けるので、そこで買い物をした方が便利。 ・TV、オーディオなど全般的に1世代前という感が否めない。HYATT TIMESSQUAREにも宿泊したが、新しく設備もよいためこちらの方がおすすめ
4 out of 5
Recommended
for Everyone
by A verified traveller

Family vacay

Posted 01-Jul-2015
Overall good experience! Arrived close to midnight and there was no valet to be found and hotel was overbooked so no room for 1.5 hrs. But they made up for it. Great location! Tip; call ahead a few hrs make sure they get room ready.
4 out of 5
Recommended
for Everyone
by A verified traveller

upgrade

Posted 30-Jun-2015
Pros: location
Cons: nothing
Location: rockefeller center, grand central terminal, united nations, library
Had a leak in the ceiling. room changed and upgrat
2 out of 5
by A verified traveller

Bed mattress was collapsing n some areas

Posted 30-Jun-2015
Pros: Location
Shower curtain was mouldly, bed mattress was so soft and collapsing in some areas, felt like I was sinking in (in a very bad way). Very noisy room despite requesting for quiet room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2015
グランドセントラル駅に直結していて大変便利でした。客室も清潔で、快適に過ごしました。シャワーとカランの切替レバーが固くて直しに来てくれましたが、結局は固いまま使いました。