Ratings based on 5,720 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Perth

great location

Posted 03-May-2015
Pros: Location
Cons: our room needed some lighting repairs so a closer eye on maintenance would be beneficial. Providing a non steam iron is a bit cheap!
Location: its NY - everthing. Grand Central station is a wonderful place to visit
The Hyatt is a very convenient place to stay. Its location above Grand Central station provides easy access to the subway and being on 42nd St its a short walk from many of NY's attractions. The hotel is very busy so the feel of the place prepares you for the bustle of the rest of NY. Our room was comfortable and clean and of a decent size. we would happily stay again next visit
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2015
Stayed in a number of different hotels in NYC, this was by far the best experience I've had. Will be my go-to hotel from now on.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Honolulu, HI

Great location!

Posted 29-Apr-2015
Pros: The location.
Cons: The toiletries - bar soap? Really?
This property is centrally located in the City, right next to Grand Central Station. Thus, access to the subway system is convenient. It appears that the rooms were recently remodeled - flat screen TVs, updated bathroom fixtures and accessories. The light was good in my room. Despite facing 42nd Avenue, the room was very quiet. I have 3 more trips to NYC - I plan to stay here.
2 out of 5
by A verified travellerfrom new york

Hotel bien placé pour le reste pas terrible

Posted 29-Apr-2015
Les photos sont trompeuses. L'hotel est un peu vieillot et les chambres sombres si comme nous vous n'avez pas voulu payer de supplément pour la nuit. L'hotel est gigantesque, du coup c'est un peu l'usine et le personnel peu accueillant
5 out of 5
Recommended
for Everyone
by A verified traveller

The hotel was amazing

Posted 28-Apr-2015
No bad experiences. ..little noisy outside but it nyc
5 out of 5
Recommended
for Everyone
by A verified traveller

In the center of New York

Posted 28-Apr-2015
Check-in and check-out was quick and easy. The staff was friendly and knowledgeable. The room was spacious and clean. There was a sofa and table with a chair in the room that made it convenient for eating our to-go cheesecake that we picked up at one of the nearby bakeries. The biggest "plus" was location. This hotel is easy walking distance from Times Square, Empire State Building, Rockefeller Center, and many restaurants. Grand Central Station was actually in the same building so there was easy access to all the subway and train system in NY. The only negative was the small bathroom. After staying at other hotels in New York, I have found that most hotel rooms and bats are small like this. At least the room itself was spacious.
2 out of 5
by A verified travellerfrom Boston, MA

Unclean, noisy, too busy

Posted 28-Apr-2015
Pros: Location
Cons: Cleanliness Bathroom shower should evacuate water in, not out to the rest of the bathroom.
The room was not very clean. In general very noisy and very loud speaking guests, some actually very rude. Bathroom is big, but shower did not evacuate water properly, and it left a mess with water all around the bathroom
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2015
Pros: Very comfortable and easy access to local attractions.
Cons: Provide A DVD player.
Location: Love the location close to a lot of attractions and subway.
Very clean room with a great view. Comfortable bed and nice spacious bathroom. Very close to time square and a lot of local attractions and sub way system. Staff was very helpful and accommodating.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Posted 28-Apr-2015
Comfortable beds. Was a birthday gift. Room was a little dusty. electrical wall fitting were missing some covers and exposed. Towels were not sufficient. Room was booked for four persons including a two year old. Just ok for a first-time experience. Hotel sister hotel in Trinidad more inviting
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Virginia

Wonderful hotel. Next to Grand Central Station .

Posted 28-Apr-2015
Needs a coffee maker in the room. I had a very pleasant stay.