Ratings based on 3,689 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Oct-2014
Room was OK.A little dusty around the edges. Bathroom was very cramped.
2 out of 5
by A verified traveller from Ashland Mo.

Not a 4.3 rated Hotel

Posted 20-Oct-2014
Pros: NOTHING
Cons: See experience above
After the first night our room was not cleaned. After the second night I had to ask for the room to be cleaned. Overall the hotel rooms are poorly lighted and the bathroom was outdated. For the money not a very good deal. No, correction it was the worst hotel I have stayed at ever.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Great location, great hotel!

Posted 20-Oct-2014
We really enjoyed our stay. Great location to explore New York. My only complaint is that our double double really was 2 double beds and they were small doubles at that! But they were very comfortable - just small. Our room looked out onto the Crysler Building - just fabulous!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Good hotel in central location

Posted 18-Oct-2014
Pros: Modern, clean. Good location.
Cons: Tea/coffee making facilities in bedrooms.
Excellent location. Clean and comfortable room. Enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Orlando FL

Posted 18-Oct-2014
Pros: Location. Room size.
Was in the NY area for a family gathering and the Hyatt was very convenient due to its proximity to Grand Central. My room was nice and spacious. Check-in was great; even though I arrived 2 hours early, I was able to get into my room. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

This hotel is in a great location

Posted 17-Oct-2014
Being at this hotel made our touring easy for two reasons; we were on top of the Grand Central Station and each Concierge was exceptionally helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from London, Ontario

Excellent hotel right next door to Grand Central

Posted 17-Oct-2014
Pros: Location and staff were very good.
Cons: Nothing major at all.
First time in NYC and it was fantastic. Grand Hyatt was very conveniently located and beautiful. Staff was very friendly and helpful. We did the room upgrade to King Deluxe for additional $30 per night which was worth it just for room size. We booked everything thru Expedia with no issues whatsoever. NYC is like Vegas times 3 for amount of people walking around! Just be prepared if you dont like crowds. The city is beautiful though aand Central Park is a gem. Great trip and not far from Ontario, Canada.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, AB

Nice Hotel

Posted 17-Oct-2014
Cons: Didn't really like the fact you had a 3.00 charge/bag at the hotel for them to hold your lugage until you where ready to leave for the airport
Location: Chrysler building, Grand Central Station, Library. Pretty much most things where close by to walk to. Time square, central park shopping etc.
Hotel was awesome. very convenient. Staff was very friendlyand helpful. Provided email to get free wifi. Also received complimentary Starbucks coffee or water vouchers. Very comfortable rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with small rooms & bathrooms

Posted 16-Oct-2014
It was a nice hotel but no rooms with 2 queen size beds and the bathrooms were so tiny!
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Excellent room in an excellent location

Posted 15-Oct-2014
Pros: Location and overall hotel amenities
Cons: Free wi-fi in lobby
Location: Already outlined
Hotel has been refurbished since our last visit and we were very impressed. Especially liked the layout of the bathroom - the shower and toilet were separated from the sink/mirror with ample shelving. The room was spacious and well appointed and as we were on a high floor, we were not disturbed by noise. Would definitely recommend this hotel. Attractions close by - Grand Central station, Bryant park, Times Square, Macy's, Empire State Building, Rockefeller Centre. Central Park is within walking distance. It would have been a nice touch to have free wi-fi in the lobby.