Ratings based on 5,966 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel near Grand Central

Posted 26-May-2015
Great hotel and staff. My only cons would be the shower and the lighting system in the room. My guest and I had breakfast at the restaurant and it was excellent. We also loved the convenience of the market near check in so you could grab a quick snack or drink.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Portsmouth

Another fantastic stay at the Grand Hyatt NYC!

Posted 26-May-2015
We've just got back from a fabulous weekend in New York and can't rate the Grand Hyatt highly enough. This was our second stay and as before the hotel was clean, spacious (more than enough room for all our shopping!) and well equipped. The staff are quite exceptional, nothing is too much trouble and we even got a free room upgrade on arrival. Great location central to everything. The only improvement they could do would be tea and coffee making facilities in the room but it wouldn't stop us coming back again and again!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom perth scotland

New York mini break

Posted 26-May-2015
Pros: The location was perfect. The staff were lovely.
Cons: Slippers and bathrobes
Location: Great location. Easy access for grand central station and 5th avenue
We stayed in New York for five nights in May 2015. The best thing about this hotel was the location which was excellent. The room itself was a little disappointing. It was fairly small with the doors from the bathroom and closet opening inwards into the bedroom which made the bedroom seem smaller. There were no slippers or bathrobes which would have been good and also no tea or coffee making facilities. There was also no information whatsoever on the hotel facilities or on New York itself. The staff were very nice and we had no issues whatsoever during our stay. We arrived prior to the recognised check in time of 4pm but were advised that our room was not available but we could have a larger room for $60 per night extra charge. Overall we would stay here again but some of the extra facilitates that I mention would improve the overall experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom uk

Great hotel and good location

Posted 26-May-2015
The hotel was great very modern and clean and close to train station and Times Square without being too noisy. Would recommend to anyone
3 out of 5
Recommended
for Everyone
by A verified travellerfrom tokyo

広い部屋

Posted 25-May-2015
部屋は広く居心地は良い。シャンプー石鹸以外アメニティがない。あと冷蔵庫が無いのが残念。 ロビーの売店は24hだが、コーヒー、サンドイッチ、オレンジジュースで20ドルは高いと思う。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom q

It was very good

Posted 25-May-2015
The hotel is very nice location wise and known as one of the best hotels around the world i enjoyed my stay there.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Perfecto!!!

Posted 24-May-2015
loved it!! location, space in room, king bed with amazing sheets and pillows.. shower was 10/10
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, Ohio

Nice hotel in a super convenient location

Posted 22-May-2015
Pros: Staff, comfort, hospitality, location, location, location.
Cons: Truth be said, I think it's tacky that the hotel charges to store your luggage after check-out (especially $3 per bag). Not customer-centric.
Our room was clean and nice sized. The front desk lady was very nice. We asked her to put us in a quiet room not near the "ice machine room" nor the elevator. She gave us a terrific room on the 30th floor. Thank you to her!! As usual the concierge staff was great also. You cannot beat the location as it is right at Grand Central Terminal. Actually, we are coming back in July and already have our reservations made at the hotel.
3 out of 5
by A verified travellerfrom St. John's, NL

Nice stay but not what was expected

Posted 22-May-2015
Pros: Location
Cons: A dresser in the room would be convenient.
Location: Within walking distance to major attractions such as Times Square, convenience stores right around the corner, cupcake shop next door!
Arrived early at the hotel and was given an early check in with no problem. The room was on the small side. For the price, expected more. No dresser in the room for clothes was a bit of an inconvenience. As others have mentioned, the bathtub wasn't in the best shape (the base was peeling).. not so good if you plan on bathing instead of showering. The location was excellent, within walking distance to major attractions. Overall, it was an okay stay but for the price I would look elsewhere next time. I have stayed at cheaper hotels in NY with larger and nicer rooms.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-May-2015
Great location. Disappointed in the hotel staff. The concierge desk was not very helpful at all. However, very clean and quite.