Ratings based on 6,100 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Family vacay

Posted 01-Jul-2015
Overall good experience! Arrived close to midnight and there was no valet to be found and hotel was overbooked so no room for 1.5 hrs. But they made up for it. Great location! Tip; call ahead a few hrs make sure they get room ready.
4 out of 5
Recommended
for Everyone
by A verified traveller

upgrade

Posted 30-Jun-2015
Pros: location
Cons: nothing
Location: rockefeller center, grand central terminal, united nations, library
Had a leak in the ceiling. room changed and upgrat
2 out of 5
by A verified traveller

Bed mattress was collapsing n some areas

Posted 30-Jun-2015
Pros: Location
Shower curtain was mouldly, bed mattress was so soft and collapsing in some areas, felt like I was sinking in (in a very bad way). Very noisy room despite requesting for quiet room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2015
グランドセントラル駅に直結していて大変便利でした。客室も清潔で、快適に過ごしました。シャワーとカランの切替レバーが固くて直しに来てくれましたが、結局は固いまま使いました。
3 out of 5
Recommended
for Everyone
by A verified traveller from Midwest

Next to Grand Central Station

Posted 29-Jun-2015
Pros: Location
Cons: See above.
Hotel ok overall. Bathroom poorly designed as a shelf was above the sink blocking full use. Also the shower fixture was broken, would not completely turn off unless you banged it, continued turning around so you could not tell where hot/cold was located. Also, the stopper was not functional. Well worn to say the least.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2015
Fui muito bem atendida do início ao fim da estadia. Foram muito atenciosos. Recomendo.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in a central location

Posted 29-Jun-2015
Great stay. My only complaint was the line to check in. Took 15 minutes to get to the counter.
5 out of 5
Recommended
for Everyone
by A verified traveller

Executive Lounge

Posted 27-Jun-2015
Access to the executive lounge is what made our stay here so perfect. The amenities and convenience suited us as we were travelling with a young child. The breakfast and afternoon meal were excellent. That you could take food and snakes back to your room or grab a bottle of water or coffee and fruit as you left for the day was so convenient.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pittsburgh, PA

Great hotel close to theater district.

Posted 26-Jun-2015
Pros: Restaurant on site, ease of checking in and out, service was very good.
Cons: No comments
Location: Walking distance to theater district and many restaurants. Close to subways and cabs were always available. Grand Central station is next door.
Hotel was very clean and convenient to the theater district and many restaurants. Staff was very professional and helpful. Would recommend this hotel highly.
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Second stay at this hotel

Posted 26-Jun-2015
Second stay at this hotel. Check in experience not too good. We arrived a little before check in time and were told that we could have a queen size room (we had booked a king size) or we could pay an extra $50 for a larger room. We opted to wait until 4pm for the room we had booked then amazingly that grade of room was suddenly found. Felt that was a little underhand.. On check out we were suprised to find that there was a charge for storing our luggage for a few hours before our flight. However our room was nice and clean.