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Reviews of Fairfield Inn by Marriott New York Manhattan/Fifth Avenue

3 out of 5
Fairfield Inn by Marriott New York Manhattan/Fifth Avenue
21 W 37th St, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 431 out of 1002 reviews" "
Rating 8 - Good. 395 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was OUTSTANDING. The rooms were cozy. Response time on services were fast. The hotel is in walking distance to attractions and shopping. We would visit again (definitely for the friendly staff and amazing service)
Stayed 4 nights in Apr 2024

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jessica G on 5 Apr 2024
Thank you for sharing your feedback on your experience with us. It is never a good feeling to know when we have not met our guests' expectations, but I hope to see you return to us in the near future.

10/10 Excellent

Maclean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy we were allowed to check in earlier since our room was available. We loved the fresh juice, flavoured water and cookies provided daily. The complimentary breakfasts were very helpful to be able to budget for sightseeing etc. Our rooms were clean and shower pressure was fantastic!! The staff was very helpful and nice. Thank you!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Feb 2024

6/10 Okay

Alireza

Liked: Staff & service
Positive: Price for that area is competitive Negative: Very small room with no view. Shower Darin was half clogged. Thin walls which also have a door separating my room from next, I could hear them easily.
Stayed 1 night in Feb 2024
Response from Jessica G on 5 Apr 2024
Thank you for sharing your experience here with us. We completely understand your frustration and are working towards our overall improvements

8/10 Good

Ze

Good location
Stayed 3 nights in Jan 2024

10/10 Excellent

Faezeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Cindy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty blankets with lipstick on them and also something that looked like a stain of period blood. The bathroom toilet didn't flush. Very small room. You can hear through the wall the other guests.
Stayed 4 nights in Dec 2023

6/10 Okay

RAVI RAMDEO, San Juan

Travelled with partner
Great location in mid town
Stayed 6 nights in Dec 2023

10/10 Excellent

Safa

Stayed 7 nights in Dec 2023

2/10 Terrible

Madina

Travelled with group
Disliked: Cleanliness, property conditions & facilities
We waited from 7 am till 1pm after having hard flight at the hotel( check in time was at 3pm and they didn’t have early check in option) After feeling extremely tired manager provide us with a room, she was so nice. But hotel is not worth to $545 per night. It’s more like hostel, everything was oldest, faucet was clogged and I felt like at hostel even not at motel. There was only 2 good things: Breakfast and good location to access everywhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very easy to get from Newark airport by train and subway. We walked everywhere easily. Breakfast was wonderful but too cold to eat at tables so brought to our room. The bedroom was smaller than we were used to and there was nothing to place our luggage on to be off the carpet. Bedroom carpet outdated. Wallpaper ripped in several spots. Cracked sink but bathroom updated nicely. Small things like outlet cover broken off, door looked like someone tried to get in, can see the light in hall through door seam, very cheap duvet so we had on high and heating system is crazy noisy in room. Good value for the price. Nice water available as you enter. Staff very helpful and friendly. Thank you.
Stayed 3 nights in Dec 2023

10/10 Excellent

Naoki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Dec 2023

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible nunca me había quedado en un hotel tan descuidado sucio y demasiado caro
Stayed 3 nights in Dec 2023

2/10 Terrible

Ralph

Stayed 3 nights in Dec 2023

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, room and breakfast
Stayed 1 night in Nov 2023

8/10 Good

Robert

Stayed 2 nights in Nov 2023

10/10 Excellent

PABLO A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Staff was excellent
Location was excellent. Hotel itself needs some updating but the staff was exceptional! The breakfast crew was friendly and very focused on cleanliness. Ray at the front desk was wonderful! He guided us to some delicious restaurants nearby and even helped us book a very comfortable ride back to the airport at the end of our stay.
Stayed 4 nights in Nov 2023

8/10 Good

PAULA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is very convenient because of location and the breakfast service, but there is a lot of noise and one cannot rest so well
Stayed 5 nights in Oct 2023
Response from General Manager on 10 Nov 2023
Thank you so much for your awesome feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great hot breakfast, excellent wifi, very polite staff. Would stay again.
Stayed 1 night in Oct 2023

2/10 Terrible

charles

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Robert

Travelled with family, Business traveller
Disliked: Cleanliness
Convenient to 5th ave and Times Square. Room was only partially cleaned
Stayed 3 nights in Oct 2023

2/10 Terrible

michael

Stayed 1 night in Oct 2023

10/10 Excellent

Tania

Travelled with family
We have wonderful stay, we come back again
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Guest
This hotel was clean and comfortable. The carpet could use to be cleaned or replaced but it was ok. Jeorge at the front desk was very friendly and helpful when we checked in. The room we had with 2 double beds was smaller than expected. The breakfast in the morning had many choices! It included eggs, bacon, sausage, waffles, cereal, yogurt, fruit and bagels! We were very happy with our stay. The only thing i would caution about is they tried charging my card early in the day on our arrival day.
Stayed 1 night in Sep 2023

8/10 Good

Sergey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2023

2/10 Terrible

Shanie

Stayed 1 night in Sep 2023

2/10 Terrible

Shanie

Stayed 1 night in Sep 2023

8/10 Good

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff In front desk they were great. Breakfast was good. We had everything near food, stores, and etc.
Stayed 4 nights in Sep 2023

2/10 Terrible

Heath

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no air conditioning and it was extremely hot all night
Stayed 1 night in Sep 2023

8/10 Good

German

Liked: Amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023

6/10 Okay

mohammad

Stayed 1 night in Sep 2023

6/10 Okay

Bethany Ann

Business traveller
Liked: Staff & service
Disliked: Cleanliness
They bumped me a night to another hotel even after having a reservation but they did comp me. But it cost me another Uber ride to the new hotel. The situation wasn’t optimal.
Stayed 2 nights in Sep 2023

10/10 Excellent

Luis

Stayed 3 nights in Aug 2023

10/10 Excellent

Fay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant and helpful
Stayed 1 night in Aug 2023

6/10 Okay

Ramona

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay. Would stay again
One night stay as a solo traveler. Has what a typical male traveler needs. Large bed. Mostly updated. Bathroom wasn’t special but it was fine and a decent size. No overall complaints. Easy check in/out. Would stay again if the price was competitive.
Stayed 1 night in Jul 2023

8/10 Good

PAWEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel location, pleasant stay.
Stayed 3 nights in Jul 2023

4/10 Poor

James R, Rancho Santa Margarita

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was wonderful, friendly, and helpful. Room condition was bad. Rips in carpet, missing carpet where you could see only the floorboard, door looked like it had been broken into in the past. Old, faded carpet. For the high price the room looked like a Motel 6 room, not a hotel room.
Stayed 3 nights in Jul 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here for 5 days. The staff was so friendly and helpful. We felt safe on the property as well. The breakfast every morning was fresh and delicious. The location was very convenient to subway stations and walkable to many attractions. We would definitely stay here again!
Stayed 5 nights in Jul 2023

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
It was just a great and clean place to stay.
Stayed 4 nights in Jul 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service
doors rooms were very noisy
Stayed 5 nights in Jul 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice place for the price we paid. The room was quite small but just fine. The bed was very comfortable and the breakfast buffet was very nice. Will definitely stay here again.
Stayed 4 nights in Jun 2023

2/10 Terrible

Donna Annmarie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The carpet was dirty. The sofa bed mattress was dirty. There was mold inside the overflow protection on the vanity sink. The vanity sink was slant and had a crack. the shower head had mock in the water holes. I was bitten in 2 spots by "something" when I was asleep. The most disgusting hotel I have ever been to. It should be downgraded to motel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Hector, Aguadilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Awesome, service was excellent and employees were very friendly and helpful. Will stay there again.

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, property conditions & facilities
dirty disgusting Place I couldn’t stay there
Stayed 3 nights in Jun 2023

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff - they knew me by name when I checked out!
Stayed 1 night in Jun 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location but a little tired
The hotel was serviceable but in need of a freshening. The room looked tired. The location was a big plus.
Stayed 1 night in Jun 2023

10/10 Excellent

isabela

Travelled with family
Liked: Cleanliness
Really good
Stayed 1 night in May 2023