Ratings based on 4,800 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good location , free breakfast freindly staff

Posted 04-Jul-2015
Element hotel was used for our first trip to NYC. Close to Times Square ,Grand Central ,Public Library , USS Intreipad and the Port authority which was good for airport transfer. Caught the E sub downtown to 9/11 etc and Staten ferry. Room was clean and tidy fridge and hob with microwave . Free breakfast from 630am was very good cereal juice coffee fruit bagels waffles omelet etc. was able to come down and get my own and then take it up to the kids to eat in the room. Waiting on lift could be fun but apart from that no problems. Check out was 12 and the hotel kept our bags until later in the afternoon to allow use extra time in the city. Would recommend to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice right in the middle of everything

Posted 02-Jul-2015
We enjoyed stay at this hotel because it has everything u need like u r house
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, good location

Posted 02-Jul-2015
The staff was very nice and extended our checkout time on departure day. The air condition in the room was very noisy on the first night but was fixed the following day. The kitchenette was nice to have for drinks and light snacks. Elevators get crowded and require patience.
4 out of 5
Recommended
for Everyone
by A verified traveller from sassari, sardinia, italy

Tutto ok, anche gli ascensori!

Posted 02-Jul-2015
Soggiorno perfetto, hotel nel posto giusto, colazione americana e brevi attese per l'ascensore sebbene ce ne siano solo tre per 40 piani. Vista magnifica dalla camera e dal terrazzo all'ultimo piano. Personale efficiente e cortese. A tre minuti terminal bus e metropolitana. Zona molto commerciale e molto trafficata a 5 minuti da Times Square, epicentro turistico di New York. Clientela ad alto tasso di italiani.
4 out of 5
Recommended
for Everyone
by A verified traveller from cannes

Idéalement situé près de times square

Posted 30-Jun-2015
Accueil sympa. Petit dej agréable malgré le manque de tables. Apéro du lundi au jeudi soir offert. Chambre très agréable. Le seul bémol l'hôtel est bruyant. Demandez une chambre dans les étages élevés.
5 out of 5
Recommended
for Families
by A verified traveller from Baltimore

Wonderful staff!

Posted 30-Jun-2015
Pros: location, amenities (kitchen, free wifi)
Cons: We had to run the tap for 5 or 6 minutes before the hot water came on. We were on the 38th floor, but still that seemed like a terrible waste of water
We've stayed at this hotel before and loved it. This visit was no exception. When our room wasn't ready, causing us to sit in the lobby for about 20 minutes, we were upgraded to a room with the most fantastic view! Well worth the inconvenience. Every employee was friendly and helpful. The beds were comfortable and the full kitchen was a bonus. I'd definitely come back!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great stay at a great price!

Posted 29-Jun-2015
Pros: We loved the kitchenette and the breakfast.
Cons: The rooms could use drawers for people to put there cloths so that you are not living out of your suitcase.
Location: It close to time square, what else is there to say.
We had a great time and a great stay. We booked through Expedia which I believe is always the best way to go. this makes for very check-in and check-out. The room was a good size, We had a good view and it was just a short walk to just about everything. Myself my wife and our 2 kids had a great stay.
3 out of 5
by A verified traveller from Stockholm

Enkel standard centralt läge

Posted 27-Jun-2015
Pros: Trevligt med happy hour måndag till torsdag då tilltugg och drycker var gratis. Bra med tillgång till datorer.
Cons: För trångt och dåligt disponerat frukostutrymme, kan planeras bättre. En bar vore också bra i entrén.
Location: Mycket bra läge nära Times Sq och Port Authority Term samt tunnelbana. Rockefeller Center. Oyster Bar på Grand Central High Line!
Vi bodde hela familjen en vecka på hotellet. Bra men lite ojämn service. För det mesta tillmötesgående men ibland lite nonchalant. Hissarnas kapacitet underdimensionerad med långa väntetider som följd. Vi bodde på sjunde våningen vilket gjorde det möjligt att ta trapporna. Frukosten en besvikelse - torftig.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jun-2015
Bra hotell, centralt läge, men för mycket picnic mat och engångsmaterial. Hissarna otillräckliga och dåliga.
5 out of 5
Recommended
for Everyone
by A verified traveller from Western Australia

Awesome Hotel

Posted 23-Jun-2015
Pros: The staff, especially Simone & Vanessa for being so friendly and incredibly helpful. Loved the room, the location and the facilities provided!!
Cons: Maybe speed up the lifts as we waited for a lift a few times!!!
Location: Walking distance from Times Square, Empire State, Madison Square Gardens, Rockefeller Centre, Radio City, Madame Tussaud's & several Subway stations!
We thoroughly enjoyed our stay at this Hotel, the staff were incredibly friendly and helpful and made us feel extremely welcome!!! Our room was compact but had a full size fridge/freezer, sink, microwave & dishwasher! Although compact it was very clean, the bed was extremely comfortable & the shower was great!!! The Hotel provides breakfast which we really enjoyed and they also provided drinks/nibbles in the early evening which we missed most days as we were out sight seeing but did get to enjoy this on our first day!!! The Hotel is located a few blocks from Times Square so it's easy to get around and close to public transport. We would recommend this Hotel to anyone wanting a clean, comfortable Hotel in the Times Square area. We will definitely stay here next time we come to New York!!!